I am a bit sad about having to post a "not so stellar" review of Southern Lawn & Equipment (SLE) but folks need to know. I purchased my lawn mower along with two other pieces of lawn equipment, the sales team and up till now the service department were stellar. I get my mower serviced here every winter so I am ready for the summer mowing season. It seems their attention to detail and customer service are sorely lacking. Last year when I had my mower serviced the service was poor, but I chalked it up to one of those moments in life. This year...take the same mower in for service and explain to the man taking in the mower I needed a spring on the handle replaced, even showing him on one of their new mowers which spring needed replacing. He documented everything and I asked him to have someone call me with an estimate for the spring replacement. No call so I follow up and they tell me it's ready, I ask about the spring and was told everything was taken care of. I go to pick up the mower...repair to the spring not done. Seems they "repaired" the wrong spring, and that I would need to leave it longer to get the correct spring repaired and it should only take a day. Leave the mower and no call for a couple of days so I call and am asked for my information and they would call me back. No return call...so I call again and same story they are busy and to leave my information and they would call me back. They did call me and the mower was ready, I picked it up and now everything seems to be fixed and serviced. I'm writing this not to slam SLE...but to let them know their communications and customer service in my last two experiences with them have been sub-standard. read more

Horrible customer service. They sell faulty parts and do not want to replace with a working one

Check their Better Business Reviews also. I should have done my homework. Not a good company. They advertise OEM parts and send the generic knockoff at 4 times the price. Return is at your cost with a 20% restocking fee. Keep scrolling and find another company to work with. read more

I am extremely disappointed with my experience with SLE Equipment. I was supposed to receive a refund of $88.45 for Order #30234, which I was told would be issued on March 27. As of today, the refund has still not been processed. I have called multiple times to follow up. Each time, someone answers but the issue is never resolved, and I am repeatedly told I will receive a callback -- which never happens. There has been no follow-up, no confirmation, and no accountability. Delaying a promised refund and failing to return customer calls is unacceptable. At this point, I have wasted far too much time trying to get a simple issue resolved. Based on this experience, I cannot recommend this company and would advise others to be cautious. read more

Really sad. Bought a "new" mower. kip was my sales rep. An employee drove it out and loaded it on my trailer himself. I saw the hour meter and noticed and complained about it reading 2.7 hours, they told me it's not used and that someone just left the key turned.. They offered me a new hour meter. When I got home I noticed that every corner and side had scratches (they told me it was new off the truck), the gas meter didn't work and the threaded knob that holds the guard over the belt was missing. Also exhaust accumulation around the tail pipe told me this was not a new machine, there was also rust on the tailpipe.. weed eater that came with it was missing the guard. Before I took it off the trailer I took pics and emailed Kip. He called and offered a new gas meter, the missing threaded knob and some factory touch up paint. I thought that was a pretty good deal for them to offload a used machine that was scraped up as a new machine but I don't have another 5 hours to spend getting it. Almost a month later no product has come and Kip will not respond to any of my messages. Save your frustration and support your local dealer. The cheaper price doesn't seem to be worth it at all. Here are some of the scratches.. read more

I am extremely disappointed with my online experience with SLE Equipment, SLE WILL NOT BE GETTING A SECOND CHANCE. Please save yourself the inconvenience, lost time, and MONEY. Ordered a Ferris mower wheel by the OEM part number, Received a different version with 2 different part numbers on it. Bottom line is the item received was not what was ordered and will not work. Sent all the requested pictures to CUSTOMER SERVICE (HAHA) only to then have SHIPPING request all the very same pictures and information, then ignored by BOTH. No HELP at all in resolving the issue. Let my loss be your gain and purchase from someone who cares and will provide a reasonable service. ORDER#34687 $167.73 lesson learned. read more

Brought my mower in for repair over four months ago. They finally fixed the broken part 3 months later but found the carburetor was bad. I told them to fix it at that time. A month later I called asking why it wasn't done yet and they said they were waiting on my approval, which as I said I had already given them. For the pleasure of them holding my mower all summer long they want me to pay nearly $280. Looking at other reviews they clearly don't care about their reviews and are perfectly happy being the worst reviewed lawn equipment place in Tennessee. read more

Not Recommended!!! Disappointed with this purchase. The lawnmower was improperly adjusted, a clear sign that basic assembly checks were overlooked. When issues arose, the vendor was unresponsive and failed to return any of my calls. A lack of accountability and follow-through turned what should have been a simple transaction into a frustrating experience. I had to take mower to another dealership to be fixed 5 days after purchasing. Kip is a horrible sales associate. Complete lack of communication and care. read more

Placed an order online. Single part for husqvarna snowblower. Order was placed on 11/26/25. no confirmation of shipment, today is Tuesday 12/2/25. Called them, "we'll order it today". Uhhh ok, it's 4:00pm central but ok. "7-10 business days and you get it." So 2.5 weeks to receive my part with no notice of delay? Zero communication and rude customer service rep. I would recommend avoiding these guys. read more

Experience not good at this point. Phone answering initially good but, when extended to the shop or tech is generally not answered. New Husqvarna zero turn 48" mower on delivery has hydro issues. First time adjustments made issue worse, second time two people sounded like salesmen, said they operated the mower and it was good. My second ownership of two Husqvarna mowers of same size. First one easily operable but would only cut about 2 1/2" high. This one hard to use hydrostatic and could be dangerous around streets and ditches. Cutting close to objects difficult. I have asked for a refund or a replacement. Zero response from SLE! This will probably be mitigated. This company is seriously mismanaged and disorganized! Husqvarna equipment seems to have many quality issues such as hydros, Cutting height and leveling of cut issues. Stay away from this company! ​ read more

SLE and Ferris mowers is a complete disappoint. I made the purchase for what I thought was best in the class. It has been a complete joke. The vanguard engines are horrible. My mower has been in the shop most of the summer. I cannot use it. I get told to call the dealer. All Briggs and Stratton call Ferris. Call repair shop. And cannot use my high dollar over hyped over priced POS mower. Stay away from vanguard Ferris and especially SLE in Antioch tn. They will not back their equipment product read more

SLE Equipment - Quality Ferris mowers with vanguard engine from SLE Antioch tn. Quality at its peak. - Trailer Dealers Near Me - Antioch, Tennessee

Don't charge 50 bucks to air up a tire. That's pathetic ! I'll never be back. Guaranteed.

Recently I purchased an expensive Husqvarna professional chainsaw from SLE Equipment. It arrived damaged in shipping, and I sent it back. Now, a month later SLE has yet to credit the cancelled purchase back to my credit card. I had filed a dispute with my credit card company which SLE's Customer Service Rep Terra claims SLE settled. A call to my credit card company reveals that SLE Equipment has not contacted them or settled the account. I initially filed a claim for the damage with UPS. They settled by paying SLE for the damage. So far SLE got their damaged saw back, a settlement from UPS and my money from a credit card purchase. I will not be doing any further business with this company. read more

SLE Equipment - Broken handle on chainsaw. - Trailer Dealers Near Me - Antioch, Tennessee

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Great and very knowledgeable Fast courteous . Nice staff and clean store. Nice location and selection read more

Just purchased my toro 4000. James was very helpful and knowledgable. I would highly reccomend SLE if you are looking for a new mower..They have always been able to satisfy my mowing needs. Thanks again SLE!!! read more

SLE Equipment - Trailer Dealers Near Me - Antioch, Tennessee

$100 an hour minimum of 2 hours to look at anything . Explains all the fancy employee cars. Service technician told me rather sell me a new trimmer then to service mine. read more

If I could leave a zero star review, I would. I ordered an attachment for my Husqvarna string trimmer, which took several months to receive. When I finally got it, it wouldn't stay attached. It kept coming loose and basically would not work. I called SLE and requested a return label. When they received the part, they said it was used and broken, so I would not get a refund. If anything was broken, it's because the part was defective and would not stay attached. I have tried contacting them at least a half dozen times, and I've never received a response. SLE has the worst, nonexistent customer service I've ever dealt with. I would NEVER recommend this company to anyone. read more

I ordered the part Nov 7 2024. Before I ordered a part I called to check if it was in stock. It was not. I was assured it would be 10 days as the manufacturer had it in stock and they checked to make sure. 14 days latter I emailed to check status. no reply. 18 days later I called was told it was on the way. Called again 24 days and told if I don't get in 2 days I'll be issued a refund. 28 days I called yet again we can't issue a refund it has shipped and if it's retuned I'll be charged 20% of cost. December 23 2024 part arrived. Machine down 8 weeks waiting on then. read more

Very disappointed with the service here. I'd give zero stars if I could. I dropped off an item for a warranty issue, and was told no work would be done unless I approved the work and charges. The next day I received a voicemail saying that the work was not covered by warranty, but the work was completed anyways and I owed $105. I never approved any work! When I went in to get the item, they said they would undo the work if I didn't want to pay. I was handed my item, but as I was walking out I asked if I needed to sign anything, and then they suddenly said that I owed $54 for shop time, even though I hadn't approved any of the work they did! If I hadn't asked if I needed to sign anything I would have been able to leave without payment. That was very suspicious. But they worker even brought up two larger gentlemen to stand behind the counter while I talked with him, appearing as though trying to intimidated me into paying, or else... I did not feel respected as a customer, or safe with the imposing force used. I will not be coming here again, and I will recommend others not use this place of business. read more

We've been trying to get someone to return our call/order for weeks now? Are you guys in business? I can't tell if you are. We were looking at a $6000 package and filled out the financing option, followed up with phone call 2 weeks later and nothing. read more

DON'T DO IT! The mower I ordered came in damaged and they, to-date, have not done what they said they would do to correct the problem. That's been over 10 months ago. After many many phone calls I still have not received the replacement parts or credit for the damages!!! errrrrr read more

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I ordered a Martin wheelbarrow tire and a Martin wheelbarrow tube, it took 2 months and they sent me an Oregon wheelbarrow tire at least it's the right size and a Kenda tube read more

We purchased a Husqvarna MZ61on line as well as a bagger. We were billed two separate shipping charges on the order. After 6 weeks and no notification as to shipping date I reached out via their email since no one picks the phone up and they don't call you back when leaving a message. I was finally able to have them ship our mower. The mower was shipped with gas in it and during the shipment gas entered in the oil per the owner of the local authorize Husqvarna servicer. I called and left messages with SLE as well as emailed them and no response. We now have a 6K mower that doesn't work. I only wish I would have read some of these reviews prior to buying from them. Buyers beware! read more

I took my Husqvarna mower to SLE to be repaired. They are a Husqvarna dealer and was recommended per the warranty. I bought my mower at Home Depot. SLE has a lots of supplies and lawn equipment from commercial mowers to pressure washer, etc. They have helpful staff to promptly assist you. I paid a little over $100 for SLE to replace the carburetor on my mower. He explained the work that needed to be done. It took a week. It cranked perfectly once repaired. The customer service was great and the location is convenient. My only issue is the worker who put the mower in my vehicle. I don't think he wanted to help put it in my vehicle. Anyway, he unscrewed the wrong area to fold down the handle. The nut on the handle fastening fell off. I got home and could not mow since the handle would not stay connected to the base. I called SLE and took my mower back. I was happy they gave me a "quick fix" and agreed to order a new handle fastening. Hopefully, it will be here in a few weeks. Overall, my experience was good and I am looking forward to mowing this season. read more

SLE Equipment - My mower - Trailer Dealers Near Me - Antioch, Tennessee

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Stay away from these people. I wanted a Husqvarna MZ61. Saw one I liked on their website. I called in the middle of a weekday to ask if it was still available. No answer at sales dept, no answer at customer service. So I left messages. No calls back from either. So I did an online inquiry (you know, "contact us"...). No response for days. So I ORDERED an MZ61 from SLE online....when it came to payment screen I had choice of credit card or financing. I chose financing. I actually got an order number and it said "Congratulations on your purchase. You will be receiving a confirmation email shortly". Three days later NOTHING. No email, no phone call....crickets. FOUR days later someone calls me, "Were you trying to buy an MZ61?"...ummmm, yes, but you aren't making it very easy. "Well you have to click the 'Finance' button on our website". Well it didn't say that. I printed the confirmation page and it says I will get a confirmation email and someone will contact me. "Well that's not the way it works". Soooo....I went elsewhere and bought a John Deere Z540M zero turn. Great buying experience at Ag Pro. These SLE people are boneheads. By the way, I got a canned marketing email yesterday, TEN DAYS LATER, from a "Jerret W" at SLE. He was responding to my very clear question asking if "MZ61 was still available?". He didn't answer the question. Clearly didn't even read or see my original inquiry. Just sent me a canned marketing response. I responded "Hey Jerret, you are a little late to the party brother, I spent $6,000 on a new John Deere four days ago". Unbelievable that I literally clicked a button and spent $5,000 on their website and nothing happened after that. Sad for them really. I was imagining what the experience would have been if I did actually buy it and needed help or repairs later. No thanks.... read more

This company is an absolute horrible place to do business. On 23 November I ordered a part from their website for a customer and was charged. The item was not in stock, was not listed as a special order part, and did not notify me of this. Every other company I deal with will, 1. notify you if the item is special order, 2. inform you it is not in stock, and 3. not normally allow you to add something that is NOT in stock to your cart for order. After over a week of no information or communication, I sent an email asking about an update on the status and as to why I did not receive the item I purchased. I received the following on 30 November "Currently, your order is placed with the manufacturer. It should ship from them within the next 3 business days or so. Once we receive it from them, it typically takes about 2 days for you to receive your tracking number. If you have any questions please let us know." I responded explaining to cancel the order as I was able to receive it from someone else in a shorter amount of time and with more professionalism. On 7 December the following was received: "Unfortunately, we are unable to cancel this order because it has arrived here today and is scheduled to ship tomorrow. If you still want to cancel, there will be a 20% restocking fee deducted from the refund. If we do not hear a response from you, we will continue with the shipment as scheduled. We're sorry for any inconvenience. " I was patient, even though I was receiving calls from my customer that needed this part for his home stand-by generator in Florida. Today I contacted them asking, once again, where the part was and received this: Hello sir, "Thank you for your patience, I want just to let you know that if you reject the package, we are going to take the 20% restocking fee that our policy states, and also the shipping costs for the return will be charged before making the refund to your account. The item, as I explained in another email before, arrived yesterday to our store, the shipping company had delays with the deliver, please allow us 2-3 business days until you receive the package. " This was 10 DAYS past the date they said it was to have already been shipped. This is COMPLETELY UNACCECPTABLE, and horrible business practice. read more

Had a return on an incorrect part in March 2023. Now August 2023, and refund is still "in processing". Every time I call I get someone who needs to transfer me to the manager Peter, then I get his voice-mail or I am put on hold indefinitely. No one ever returns calls. If I call back the same day then no one will answer. I have paper work stating the return is authorized minus a $60 restock fee on $300 part. Shipped return parts on March 28th. Now August 10th, if I could give zero stars I would. read more

Called and ordered a Husqvarna Excite 350 zero turn mower, verified with the salesman Kip F. tht they still had them, he assured me they did. Paid with my credit card full amount. Two days later Kip F. called and stated that the mower was "discontinued" by Husqvarna and they did not have one, he stated the company had problems with the handle switches. He offered the H 345 as a replacement and told me they were more expensive but they would sell it to me at the same price. I told him to send me a link to the mower he was referring to and I would check it out. He sent me the link, and I find out that mower sold for $500.00 less than the 350, I called Husqvarna and also found out that the 350 WAS NOT DISCONTINUED. I emailed to cancel the order and send my money back. Later a "manager" called me an said they weren't discontinued but there was a massive "recall" and they sent back the units they had, I stated again to return my money. I checked again with Husqvarna and two other dealers all stated "NO RECALLS" . After filing a complaint with the BBB and filing a dispute with my credit card company Finally got my credit 4 days later. I am confident the sales folks knowingly lied and likely did not think I would check it out. read more

Highly recommend this place for people just trying to mow their own yard or landscape business owners. The employees are great and helpful! The salesman, Jared was very helpful throughout my purchase of a package deal of a zero turn, trimmer, blower, and trailer. Don't know why people write bad reviews on these guys. I will definitely be back again to get another package soon. read more

I'm having a similar poor experience to others who tried to purchase a product online from their website. I called a week ago about a mower that is listed as In Stock, to verify they indeed had it and that it would ship within a few days. They verified it would ship in 2-3 business days. I even received a nice email from an employee inviting me to reach out if I had any questions. A week later, order status is still listed as "processing". All emails to the employee have gone unanswered. I called and asked for an ETA, and they said they still haven't ordered it from the manufacturer, but would send an email today with an ETA. When I asked why they told me they had it in stock when they don't, I was told that was "a miscommunication" I received an email saying they would send me an ETA when they had one, but from other reviews it sounds like I should cancel the order and look elsewhere as I'll be waiting several more weeks. Very deceptive website that claims they have an item in stock, but don't actually have it nor apparently have a way of obtaining it. They were very efficient at billing my credit card. read more

Got a great price on a Toro mower deck for a large commercial mower I got included in a house purchase. read more

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We had some miner hick ups on a few code violations based on WA state code to have a food trailer plug and play. But we know what to fix on the next one. Got it all straightened out. I highly suggest printing the checklist the inspector brings from LI to look at the trailer based on each state. It would for sure help both parties. Thanx SLE Simply Organic Cafe & Catering/Burger 101. read more

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Really a sad company to deal with. I wanted to give them my business and sent them a message that The Mower Shop has the same part I want to buy and is selling it with FREE shipping. I received a message this morning to call the parts dept and they would be happy to assist with this. OK so I call their parts dept and spoke with Louis and explained circumstances to him and was told NO we can't do that. I guess that's a big no thanks to their parts dept. read more

I dropped off my Husqvarna lawn mower for service and was told it could take two to three weeks to have the work completed. That was rather disappointing, but I understand and accept that they are busy this time of year. I received a text only two days later stating that the service was completed and I could pick up my mower. I was very surprised and I actually thought it was a mistake, so I called SLE to confirm. I talked to a very helpful young lady who told me that my mower was indeed fully serviced and ready for pick up. I am very pleased and will definitely visit SLE for future service, parts, and equipment. read more

First part that I ordered right part Good price , quick delivery . Just ordered another part . read more

Beware of shopping at SLE online. Orders show processing online for days. This order was for a standard Toro muffler and there is nowhere on the site that advises whether and item is in stock or not. Or if its a special order. Then a week later they tell me the part just arrived from the manufacturer to them and not to me? And it again has to be shipped from their site to me. I cancelled the order per their pre-shipment cancellation policy and they say they can't accept the cancellation and will ship anyway. Plus, they are going to charge a restocking fee of 20%. This retailer is not very customer oriented and just not very aware of their competition, I should have ordered from Amazon or anyone else. Very slow shipping and awful communication and they fail to follow their own policies. read more

ONLINE CUSTOMERS Beware! Customer service is below expectations. I ordered a part(seal kit) that didn't fit my log splitter and sent the item back. It was delivered on 2/4/22 and met all of their refund requirements tracking# 9405503699300153283052. However, they waited until 2/28/22 before I received a refund. DO NOT TRUST THEM. I sent 15 emails after delivery of the returned item to help them think through making a business decision with a customer focus in mind with no responses from their management. They NEE better management with common sense. read more

DO NOT do business with these guys! They constantly lie and provide terrible customer service. They will not value you as a customer no matter how big of a purchase you make with them, you are better off going somewhere else. read more

My order came with a broken box. The label 'Shindaiwa RS76' was taped over 'Prizelawn ...' box. So, clearly it wasn't in its original box. I was told that it was brand new and came from the manufacture. I am not sure the item inside the box is exactly what I ordered The manger Kenny refused to take it back. He told me I have to pay for shipping and 20% restock fee. These people are scam! Please, stay away! read more

this place is trash and disrespectful. They have no respect whatsoever. I've bought three chainsaws from them my first chainsaw. They accused me of apparently not mixing the oil and other mixers right I said quiet and I let them repair it, and I had to pay for its repair. Second chainsaw I bought from them. It still works till now and it's perfect. Then I came to buy a third one because I was in need of a third one and when I came to turn it on, it started pouring out gas everywhere and when I went to go show them, they told me I didn't mix the oils right and I find it quite funny how they consider me stupid for not knowing how to mix the oils although my second one is working perfectly fine, so how did I not learn my lesson from the first one? It just doesn't make any sense and I find them absolutely ridiculous. I asked for both my chainsaws back at the that were being repaired and then they gave it to me with everything unscrewed, and in the middle of the process of being built, they could've at least put it back together but instead they threw it out side, although when I gave it to them to repair it, it was perfectly screwed in. read more