Let me start with the fact that this is no longer actually the original Slack's Hoagie Shack. Much of the food and the recipes are the same, but the entire business has been rebranded as Phastbreak Cheesesteaks, around a sports-based, basketball-centric theme, and the owner has changed, as well as the vibe of the restaurant. This isn't necessarily a negative, as everyone that we encountered was extremely nice and eager to show us the wonderful new things they were offering now that they had taken ownership of the business. While the menu has definitely expanded, it almost seems like there may be too much on offer now, as some of the items are not up to par of the quality that I have grown used to having frequented Slack's over the past five years. We were greeted immediately by one of the owners who very enthusiastically asked us what we were looking for and introduced us to a bunch of the people working, including one of the original chefs I have seen over many years coming here, so I had assumed our meal would be in great hands once we got it home and were able to relax and enjoy. However, something is different; not completely sure how, but there seems to be something missing in the sauce of the pizza. They also generously offered to send us home with some crab soup after getting into a long conversation about what the restaurant would be carrying over with the new branding. So, everything service-wise was amazing and I cannot fault the owners or the people working for anything we experienced because everyone was absolutely outstanding, very nice, and excited about the menu, the restaurant, and everyone that was coming in. However, the soup was extremely salty, and I mean almost inedible salty, and I have no problem eating anything. It was enough that I had to stop and couldn't finish even a small portion. The pizza, while very beautiful looking and smelling delicious was lacking something intangible. The crust wasn't exactly as I had imagined, and as I had stated earlier, something was simply off with the sauce, along with the veggies being slightly underdone, which is very important on a veggie pizza. Overall, we will be giving Phastbreak another try. You cannot go wrong with a pedigree like Slack's and the soup and square pizza has kept us coming there for years when we happen to be nearby, especially when on our way back home from the Springfield area. Maybe it was just an off day, or that they had recently taken over and "re-opened", but I cannot say that anything I had was all that impressive, which saddened me after knowing that Slack's will never be back; and it's a possibility that could also be a part of it. Though, all that said, you should give them a shot on your own and determine for yourself if they for your bill as the menu is extensive and I'm sure you'll find something on there you may be interested in. read more

Slack's Hoagie Shack - Veggie Pizza - Sandwiches Near Me - Springfield, Pennsylvania

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I always loved slack's!! But, I ordered a buffalo chicken pizza. The crust had at least an inch or an inch and a half uncovered. Did not taste the same as I remembered. Very disappointed. It vs looked like a frozen shell. read more

I had the fast break cheese steak for the first time yesterday and I was not disappointed! The cheese steak had a healthy amount of meat and meat to cheese ratio was spot on. The staff was friendly and the service was excellent! read more

I have no expectations of a cheesesteak from a hoagie shop being "the best cheesesteak ever" But, as it's a pretty simple set of ingredients and no special cooking technique is required, I do expect it to not be awful. So let's take it piece by piece Roll was ordinary, like from a supermarket Meat was dry with no seasoning (salt &pepper) Fried onions were actually the best part and done nicely Cheese, where is it? It's not easy to make a great cheesesteak but a good one is pretty easy to do. A bad cheesesteak just shows a lack of minimal effort. Season the meat a little while it's cooking, add some more cheese, a little squirt of water to add some moisture to the meat and this could at least be okay. But as it is, go somewhere else. read more

Slack's Hoagie Shack - Sandwiches Near Me - Springfield, Pennsylvania

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Tried the new Phastbreak today. Ordered pizza. Certainly not the same as Slacks. Pizza crust was very thin and floppy. Very disappointed.

New owners new name. My pizza was thinner than it was a couple months ago, and undercooked. Why they changed a great product is beyond me. Very disappointing. Not a phan. read more

I ordered a Regular Ham and Cheese hoagie here at Slack's, in the beginning of 2024 and it was $9.50 cents and now in October of 2024 it has risen to $12.99 almost $4.00 more. Shop around it'll be cheaper someplace else. read more

Been a long time since I have been here. But the wife won a gift card and wanted to try it. I have to say, they were definitely better than I remember. The wings were huge and meaty. My wife loved her packed hoagie. The boy loved his Captain Crunch chicken fingers. I even tasted a few fries and they are thicker and more flavorful than what you get at a lot of places anymore. They stepped up their game and won my respect. read more

I just like to say me and my wife are in slacks the other day hadn't been there in years and found out there was a new owner. I was nervous thinking that they were going to be completely different changing everything horrible etc but I was wrong happily wrong. The food was wonderful but the service was even better. I got to meet the guy named Dave along with a young girl that was there truly went above and beyond for me and my wife. He made a pizza for us that they normally don't make and then a salad for my wife that looked amazing and tasty even better. He actually cut up fresh tortilla strips for us something that they normally don't have on the menu and even made a quick homemade dressing in about 3 minutes that was to die for. Needless to say we both will be coming back and highly recommend it read more

If your going to operate a business then operate it. Every time I call no one answer the phone or they send it to message. If you can't function as a business and handle the demands of pick up orders the don't operate at all. Food service businesses wonder why they're struggling, customer service is why, I'd rather you tell me you can't handle more orders then just ignore calls, or hire someone to handle the call's because it's a horrible look for your business read more

Our favorite place to eat in a pinch! Everything is great- especially the pizza. Always fast and friendly staff

Just stopped in for the first time in almost 20 years. Unfortunately I wasn't really impressed. I'm not saying it was a horrible experience, but it wasn't how I remembered it use to be. I ordered an Italian hoagie and mozzarella sticks. The meat in the hoagie seemed fresh and the roll was ok. It was just missing something. It was ok, but nothing that would make me remember it as something I needed to have again. What bothered me the most about the visit was the sanitary practices. The female behind the counter did great. She wore gloves when making the sandwiches. She took them off when doing other things and put a new pair on when making something again. There was a tall male behind the counter who wasn't so careful. He went from touching his cell phone to making a sandwich, to using the dirty touchscreen on the register and handling the business phone straight back to making food on the grill and using his cell phone. Maybe I'm not a fan of germs. This bugged me. Disappointed. I hope they will read this review and be more careful with their sanitary practices like the young lady who was making the sandwiches. read more

Slack's Hoagie Shack - Italian hoagie - Sandwiches Near Me - Springfield, Pennsylvania

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Food is good and worthwhile. The nice old guy makes my Hoagie super full with every good stuff.

Slack's never disappoints! Every time I order, I'm impressed. Their cheese (like on the cheese fries) is the BEST cheese ever, hands down! It's that white American cheese and I could literally put it on everything! You really can't go wrong with anything on the menu! read more

I went to this restaurant based upon reviews. I ordered a roast beef and turkey hoagie. The roast beef grayish looking and tasted funny like it was old. I have never been to a hoagie shop that didnt have rare to med rare roast beef. Perhaps i should have went to WaWa. read more

Slack's Hoagie Shack - Sandwiches Near Me - Springfield, Pennsylvania

For the past three times ordering a Buffalo chicken pizza with extra hot sauce ... the pizza arrived tasting as if there was hardly any hot sauce on it and it arrived cold . Called to let them know and they wanted to argue with me ! read more

Great Customer Service!!! The pizza is an upside down pizza and is very tasty! The wings are huge and full of flavor! Make sure you try the fries as well they are definitely seasoned to perfection. Eat in or take out, has flat screen TV's that always have sports on while you wait for your order. read more

Cheese Steaks are really great! Hoagies, not so much at all. The Turkey is good, a bit salty, but the roast beef was crap to me, over cooked and dry, salami not tasty, corned beef just so so....... bread was ok, nothing to write home about. Then there's the staff - older guy, probably the manager was not very friendly at all, and everything was "a big deal" to him. I hope to see friendly staff that is appreciative of the customers, and for sure not to hear the guy bellyaching about being there on "his day off". ------------ After seeing Joe's reply - I don't want to get anyone individually in trouble. It was not the young guy - he was trying really hard, and seemed to get bullied by the older guy. Just please tell the day guys to chill out - was today around 1:30 (Thursday). read more

I owe these guys a good review. I have been ordering from them for about a year and have never been disappointed once. The food is always great, they get here fast, they never mess your order up, and everyone that works there is always great to deal with. It's so difficult to get good food and service anymore, it is a must that we thank and commend businesses like slacks that always do it right!! read more

Best food in the area! The chicken Italiano is amazing! Something Nona would approve of. Great pizza and wings here too. But most importantly the staff is friendly and offers authentic home cooked food at a competitive price! read more

Slack's Hoagie Shack - Real white meat chicken cutlet Italiano sandwich with provolone brocli rabe and sweet peppers - Sandwiches Near Me - Springfield, Pennsylvania

Food is good but the customer service is just terrible The older lady I heard them call grandma, is so rude to everyone who works there In front of customers she's yelling at them & was even very dismissive while taking our order A place without great customer service is a failing place read more

We LOVE Slacks pizza! Especially the mild Buffalo Chicken pizza! You should definitely try it, I highly recommend it! And their fries are awesome too! In the past we were not thrilled with their sandwiches - cheese steaks, hoagies - but we recently tried them again and we were glad we did. They were delicious! The cheesesteaks were so good, had lots of meat, the rolls were fresh - just plain good! I would absolutely recommend Slacks! read more

I use to live around the corner from them. Ordering from them weekly. Now its more so like quarterly. I love the food and the vibe. They are nice workers. read more

Love slacks but have figured out what to order. The homemade chicken tenders are excellent- but the regular chicken fingers are not. Pizza is awesome, salads not so much. Onion petals are great but not a fan of the fries. Delivery is always prompt and friendly read more

Worst customer service ever. Went inside store to place an order. Not one customer inside. Orders PLAIN chicken steak NO CHEESE and small fry. Food was finished in about 7 minutes. Confirmed as I picked bag up that there was no cheese on steak cook stated there was not arrive home to open a chicken CHEESEsteak. Called to ask if they could deliver correct sandwich was told they only have 1 driver and they don't come that far down mcdade but I could come back for new sandwich or refund tomorrow as I requested. Asked to speak to manager to see if food could be delivered for inconvenience he refused to get on phone but told receptionist I could drive back for new sandwich or get refund next time I come in. There will NEVER be a next time except for me coming to get my refund!! Also there was never any form of apology for the mistake made by them. read more

The staff is super friendly, you can tell it's a family environment. It's always easy to order. The food is great too. The hoagies are made right, you get enough meat and cheese and the pickles are chopped up so you always get a bite. The pizza are good too, upside pizza. Chicken cutlet sandwiches are fresh and always on point. My favorite is the corned beef special. I can't say I have ever really been dissatisfied with what I have ordered. The portions are also right for the price. read more

Terrible customer service. The girl who answered the phone was very rude. She repeated my order, and left out some of the toppings that I had requested. When I re-stated them, she gave me an attitude and said they were standard. Surprise, surprise--when I got my order home, they were missing. Never ordering from this place again. read more

These guys really know customer service! Went into the store with my 90 yr old friend and they were more than accommodating to her needs: she ordered a hoagie wrap. I ordered a hoagie with the works. The food was excellent! The roll was fresh the lunch meat was plentiful and delish! The veggies were crisp and fresh! The pickles and peppers were plentiful. I can't say enough for the great experience we had. We will be back! read more

Had a meatball parm grinder and fries. Grinder was very good. Fries where amazing,thick cut batter fried I'll be trying more foods based on today's order. read more

I don't know how anyone goes to the Primo's down the road from this place. The bread here is way better. The hoagie is made way better, and the people are nicer. Not way nicer, cuz they're nice enough at Primo's, but Slack's is clearly ahead in the customer service realm. They are also way faster and better organized than Primo. Slack's is the best and that aint no lie. Tell 'em Big Texas sent you. read more

Slack's makes pretty darn good hoagies. I was surprised, seeing as this one is tucked away in a strip center in between, like, a bike shop or something and a Christian book store. Just doesn't seem like the sort of place that would make kickass hoagies...but it is. And they're HUGE, like, humongous... a regular is enough for at least 2 meals, IMO. Also surprisingly, the soup is great! I think it's homemade. Super yummy. And I love everyone who works here. They're all so Italian. Thank goodness for authentically good food in the suburbs! read more

I've had Slack's hoagies in the past and they were excellent, so when I started hearing they also had good pizza I knew that I needed to check it out. We ended up ordering a pizza with pepperoni, another pizza with hot sausage and onions, and an order of cheese fries. Note: I'm a huge fan of green peppers and onions on a pizza....Slack's doesn't have green peppers. This is a disappointment! (I'm making this much more dramatic than I need to, but the people need to know these things!) We rushed home and dug in.... holy moly! It's delicious. The whole "sauce on the top" thing has always been something I enjoyed, so I was immediately a fan. The crust was perfect, the cheese (on the bottom, just in case you needed to know) was plentiful, and the toppings (which are in the middle) were excellent. And the cheese fries...hell ya! Those were excellent! Didn't taste like cheese whiz...almost tasted homemade...and there was a lot of it! Instantly a fan! Slack's - I like you. I bet I'll be seeing you real soon. PS - Please get some green peppers up in there! read more

Ordered two sandwiches for deliver, totally screwed up one of them. Called them to get it fixed, all they offered was a free sandwich next time I ordered. Doesn't help right now does it. Poor customer service. read more

Great pizza and wings. My new favorite pizza. Had the pepperoni pizza and loved every bite. The wings were very good. I think the wing sauce was mixed with the dressing so it was nice kicked up creamy sauce. Better than the normal wing sauce. read more

First time experience at slacks went very well. It was suggested I try the "godfather" Italian hoagie and they were right. Very delicious and fresh. The bread was a poppy seed roll and it went well with the Italian meats. It's a great place to stop in for lunch. read more

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I feel compelled to write a review before our catering order has ever arrived because that's is how satisfied I am of the customer service we have received so far. RJ has been more than helpful along with the person whose name I can't remember that took the initial order. We have a catering order for 30 people for tomorrow and I can't wait to try the food. I have no doubt that it'll be a great as the customer service we have received. And as it looks like from the way the owners respond to these review with great solutions even if we do have a problem I have full confidence it will be quickly corrected! I don't think anyone in DelCo could beat the price or the service!Can't wait until tomorrow and to do business with you guys in the future! Update: The food was amazing! Will without a doubt recommend them to any one and use them anytime we need catering! Thanks again! read more

Food is good but don't order on a Friday. They were busy when I arrived for my pickup order and waited a while. The young man at the register had a foul attitude and kept using the f word aloud and to the other employees. Everyone was stressed which is reasonable, but this kid was not handling it well and making a tough situation worse for everyone around him. Time to get rid of him, your employees will thank you and will do better under pressure. read more

Hoagies and pizza are great. They have delivery and you can eat there as well. The staff is always busy but down to earth and helpful.

The reason for the 2 stars is not because the food was not good. I have ordered here a few times. I only live around the block from them each time I have arrived home to enjoy the sandwich it was cold, I ordered a cheesesteak, it stays in my car for about 5 min. Maybe if they did not wrap it in hoagie wrap it would stay warmer. They need to use a different wrap for cheesesteaks instead of paper-wrap and wax paper. A lot of places use the foil wrap for their hot sandwiches and it does make a difference. I know the foil wrap is more expense then the paper-wrap but it does go a long way. This is the only place I know that uses hoagie paper-wrap for cheesesteaks that become ice cold when you go home. read more

I called to order sandwiches on Friday, July 3rd. The person picked up and confirmed my name. I told him I'd like a ham and cheese hoagie with lettuce, tomato, onions, and pickles. As I was about to say "with oil", he spoke over me to say that their hoagies come with lettuce, tomato and oregano. I said ok, add onions and...., This time he yells over me "what?! I can't hear you! and hangs up the phone. I tried calling back. They would not pick up the phone. At no time during that conversation (if you want to call it that) did I speak with a tone or out of anger. I speak to him in any tone, nor do I understand what set him off. I was nearby so I stopped by to report this conversation to the manager. Apparently, he is the manager. When I spoke of this conversation, he said it was him on the phone (older gray haired man with glasses). He said I wouldn't let him speak. I replied that he was talking over me, and very rudely at that. I also told him I will NEVER order from them again. He yelled GOOD! Both of us then exchanged some very colorful language as I was leaving. I will tell all of my friends whom go there about this. That person should not deal with customers in any way. I can assure you that all the unpleasantries started with him. NEVER AGAIN read more