I hired Michele as my attorney in February of this year to help me with a personal property case. My jeweler had lost my engagement ring the September before and was failing to replace it as he had promised. I had already been through a lot with this jeweler so I was really looking for someone who would be able to help and support me in getting my ring back. I explained what had happened from start to finish to Michele and she agreed to take my case on. She explained the first steps, was responsive and made me feel understood and supported, but that did not last the entire relationship. Throughout the 7 months we worked together communications were delayed and lacking, and as time progressed I felt more like I was paying for a messenger than an advocate. At times, it even felt as though Michele was catering more to opposing counsel than me, her client. To add to the frustration, as I was in the middle of feeling disappointed, I received a notice that she would be increasing her prices. Also, my husband and I have had our names either misspelled or called the incorrect name multiple times. In one of my last email correspondence, her assistant called me the completely incorrect name, I replied and let her know that wasn't my name, then she called me the wrong name again in her next email and never apologized. Super bizarre and unprofessional. Even in trying to figure out a billing issue, her assistant didn't understand how their billing system works on the client-end, which made for additional unnecessary confusion and frustrations. I considered hiring another attorney multiple times but at those points, I felt as though my hands were tied because of how involved things were already and my fear that changing would set things back even more. It took 7 months for me to finally receive my ring. I'm glad I finally have it but feel strongly that I could've have achieved this with a different attorney and had a better experience while doing so. If you want an attorney and team that is consistently responsive, detail-oriented, professional and someone to make you feel supported and advocated for, I recommend looking elsewhere.
UPDATE: Acts somewhat concerned about customer service in Yelp response, but then terminates me as a client "in light of my review" and proceeds to charge me $100 for 3 very brief emails. Is this lawyer more concerned about being right or the actual customer service and experience she is providing? The last few actions by her have further solidified my views on this whole experience.
2nd UPDATE: Received a letter stating that after "earnest attempts" to receive payment the law firm is sending my balance to collections. They only sent ONE standard bill email back in October of last year, then straight to this letter. Zero other communications regarding the final bill. The letter rides the same dishonest tone of the last yelp response in which the attorney implies taking credit for the end results of my case. The attorney made zero attempts in any of the documented communications to help me receive more than what the appraised value was for my ring. In fact, when we briefly discussed emotional damages and the possibility of compensation, she stated that I wouldn't qualify under my circumstances. The attorney never once made an active effort to fight for more than what was the appraisal value. The jeweler had originally provided two diamond options for me to choose from and when the time came to actually select the diamonds, we realized the diamonds had been slightly upgraded and this attorney was just as surprised as I was. Had I felt that my attorney was fighting for me and genuinely had my best interests, this review would be very different. Sounds like a large part of the underlying issue is having a disconnect with the client's experience. As stated before, I strongly feel I would have received the same outcome with any other attorney and at the least had a better experience getting to that point. read more