Below average facility. Hand in your pocket from moment you…read moreenter. The location is in a business park.

I brought my 4 1/2-year-old here today and initially thought I had found the perfect place. Within…read more30 minutes, I was at the register purchasing a $157 monthly pass (4 months) for the toddler area. I was impressed enough that I texted three friends photos, told my wife to start planning our son's birthday party here, and was actively asking managers about upgrading to full access because I had just discovered the larger "Adrenaline" area. For context: it's Indiana winter, it was cold, and I had a hooded sweatshirt on with the hood up because I was freezing. During my 2 1/2-hour stay, I spoke with two managers about memberships--neither said a word about my hood. While walking around trying to keep up my child, I heard someone off to the side say, "Take your hood off." I approached the man, who asked me politely. I politely asked why it was a rule. His response was shocking: "So I can see your entire face on my 50 cameras." This was 11:30 a.m. on a Friday, not a packed weekend night. I turned away to continue looking for my child, removed the hood, and muttered "whatever dude" under my breath. That's when the situation escalated wildly. He charged toward me, yelling: "I'm the owner--if you don't like it, leave!" I had already complied. That wasn't enough. He then shouted: "I'll give you your money back!" And finally said something that truly crossed a line: "If there are off-colored people with hoods up and we ask them to take it down, what would that look like?" I'm still trying to understand why race was brought into this at all. Let me be clear: * The facility is great for kids * The staff and managers were wonderful * We were not leaving anytime soon until this happened But the owner's behavior was aggressive, unnecessary, and completely inappropriate. A simple rule explanation would've sufficed. Instead, it turned into a power trip with racial commentary that had no place in the conversation. Rules are rules--but how you enforce them matters. I'll take the refund. And I'll take my business elsewhere.

some. My little had a blast. They have a large parking lot that can handle more than enough…read morevehicles. They do have age and weight limits that they strictly adhere to and I know the ceiling is 250 pounds, because I was knocking on the door of it and had to jump on the scale. You have to be at least three to join in on the fun, so I left the youngest little at home. This place is huge, approximately 72,000 square feet, and there are not many indoor kids play places on the south side of Indy, so this is a welcomed addition. They have zip lines, rock climbing walls, trampoline dodgeball, trampoline basketball, trampolines, a battle pit with foam blocks, trampoline air bag, laser tag, and a ropes course. There are also concession stands and video games. I must admit, that looks like a place that teleworking parents bring their kids while they work. They had some people there that looked like they were in a home office. The entire staff here is very friendly and helpful. Top notch all the way. You can bring your own helmet for the zip line, ropes course and rock climbing, which I recommend, so you know it fits, or they have common use ones that you can borrow They have 2 concession stands, one upstairs, by where you get on the zip-line and one downstairs. The upstairs one is only open on busy days. The downstairs one has a small arcade area and is their primary concession bar. They have candy, soft drinks, hot dogs, burger, fries, pretzels and other typical quick food. They are slightly higher priced than normal. I guess in line with movie theater prices. And they do not allow outside food or drinks. They have 4 zip lines that are all the same, but the number of lines open depends on how packed the place is. They were only running one line while I was there. There are some couches overlooking the zip line and some tables and chairs in the area of the upstairs concession stand that are some prime real estate. That is where some parents set up their hoe offices and also serves as a place to hold people's coats, shoes and other belongings. I did not see one free, while I was there. FYI: The ropes course has a higher height requirement than most of the attractions there. You should check it before you wait in line to make sure that your little is good to go. The rock climbing wall has two sections. One has a lot of attachments for little kids to grab and stand on. The other has much less attachments and is way more challenging. They have a toddler area, with a large bounce house and little toys. It is fenced off from the other areas. It is only for kids 2 years old and under or who are under 35 pounds. This is the only area in the complex that those kids can play. They play host to birthday parties and have a huge indoor soccer field where they hosts soccer leagues, football games and ultimate frisbee. It is very nice, with spectator bleachers and all. It can be rented out. They run some good specials, like their Hero Days on Wednesday and Thursday where Police, teachers, firefighters, nurses and military (along with their immediate family) get a discounted rate for 2 hours of unlimited stuff. It is a really good deal. You may also find an occasional Groupon deal as well. I really do not understand all the bad reviews this place got. My experience was awesome. My little and I had so much fun. She rode the zip line like they were closing it down for the season. She was able to easier navigate the rock climbing wall, which boosted her confidence as well as her ego. There is tons to do here, but I think two hours is good to do what you want to do. This is definitely the place to bring the little ones, but not too little. I highly recommend checking this place out.

There really is something for everyone here. Even toddlers and crawlers have their own little…read moresection, and it's reserved just for the little kids, blocked off by a black mesh curtain, with height and weight cut offs and everything. It's like a little baby nightclub. But mainly, Zip City is for the big kids. There are two ziplines, several trampolines (even trampolines where you can joust, shoot hoops and play dodgeball), a laser tag area, a sky obstacle course and a rock climbing wall. There is also an indoor field, but we didn't play on it because there was a soccer game happening when we visited. We were here for a birthday party, and it seems like a great place to have a party. You get your own space with tables and a staff member to help, and then you set your hellions loose to burn off the sugar from the birthday cake. It's a really fun place for boys and girls who are adventurous and need an outlet for their energy. One of the things that I appreciate was that there was a staff member at each area, and several at the trampolines. They are always watching everything that's happening, and will remind you of the rules if they see you breaking them. I like my kids to have fun, but I like them to be safe more. In order to use the zipline, you need to weigh at least 35 pounds. Keep that in mind when planning a trip! Kids who weigh less than 35 pounds can play in the toddler section.

My son wanted to spend his birthday jumping on trampolines, so we ended up celebrating here!…read more This location is very convenient for us. It's easy to get to and has plenty of parking, which made arriving stress free. We visited on a Saturday during Glow Night. The event started at 8:00 p.m. and ran until closing at 10:00 p.m. Two hours of jump time was about $30 per person, plus the cost of Sky Zone socks. If you already own a pair of Sky Zone socks, be sure to bring them because they'll honor them as long as they're the Sky Zone brand. For Glow Night, they sell glow shirts for $10, but I really appreciated that they also let you wear your own white shirt instead. I like having that option since some trampoline parks require you to purchase their glow shirt, I like to save where I can. One thing I noticed is that this location doesn't have as many attractions as some of the other trampoline parks we've visited. Unfortunately, a few of the attractions were also out of service during our visit, which was disappointing and definitely bummed my kids out, especially the wipe out because they love challenging each other on that. Even so, they still enjoyed playing basketball, competing in dodgeball, and tackling the Ninja Warrior course. Those attractions kept them entertained throughout the evening. They also have a concession stand if you want snacks or drinks, but we had eaten before we arrived, so we didn't try any of the food.

Always come to bring my son since he has a membership. Check in is always easy and love the prices…read morewith the food. They are reasonable with out you feeling like you just spent an arm and a leg. There's plenty of room to bounce and jump around. The staff is friendly and very helpful.

Great service and clean. Thank you Marisa for all your help. Easy to use card system and plenty of…read moremachines

Oh my this place was amazing!! Why didn't they have a place like this when I was a child!!…read moreEverything imaginable known to man!

This place is such a hidden gem! It was my first time visiting and I loved it! First things first…read morecan I just say how lovely and clean it was! Very well kept area for kids to play! Not to mention massive on the inside! The kids played for hours and could have been there longer! There's a toddler area, which always helps! There was not one but 2 restrooms! Very well organized as well! Best part....it's free! Mind blown!!! Looking forward to returning!

We used to go here quite a bit after school but since their hours have change we occasionally visit…read moreon the weekends. This is a fun free indoor park for the community. You check in and get 1 hour of indoor play. As you leave they will allow more guests to enter. At busier times there can be a long line to get in so I suggest getting there early.

This was my first time coming here and I had a 3 year old w me. We got there right when it opened…read moreso parking for us was not a problem. The staff is mostly teenagers but they were all attentive the entire time. You do have to purchase their socks but you can bring them back. It is about $20 for 2 hours of play. I am not sure how they enforce the time. However my 3 year old was ready to leave bc she was tired. I am not sure how clean the place is bc there is a ball pit and foam pit but it seemed clean. Adults can go in the first floor and the toddler area was great. The big slides were a hit but she was not into climbing any higher than to the slides. As it got closer to noon it was as busy and there were some kids that had no manners and did not listen to the staff. Can't blame that in the place but it did seem like a lot of people just let their kids loose in there and don't checkup in them. We will be back for sure.

This was my first time here and I really expected better.. I've taken the kids to The Center in…read moreDanville before and enjoyed it so much more. The girl at the front checked the kids in and was very friendly. I found the prices to be higher than expected and paid a little over $37 for two kids to play... Upon entering the play area, There is a sweaty gym smell in the air and the floors were filthy! Two areas of play. One is for toddlers, though I saw bigger kids in that area so I'm guessing it's not enforced well. Then a second area for older kids with trampolines. I don't think I'll be returning for the price that was paid...

Rolled the dice and booked my son's birthday party here without checking the place out ahead of…read moretime, based on good reviews elsewhere. The short version: the kids LOVED it. Dad's checkbook took a hit though. The party is a pretty decent deal -- 2 hours, 2 pizzas included, and up to 10 kids (including the birthday child) for a flat price, and you can choose what level wristband the kids get. If you have more than 10 kids, you can add others but there isn't a huge discount for a "party rate" vs. paying at check in. We were clear with our group that siblings were welcome to pay their way, and that worked out really well. Pay extra for the private room. Easily the best money I spent in the whole ordeal, especially if you have any anxiety about crowded indoor spaces with tons of kids. You'll be happy a place to go breathe for a few seconds. Biggest complaint is that checking in was a pretty big mess. We got the extra room so we were supposed to have a host, but she disappeared to handle something else and wasn't getting the kids wristbands as they made it to the party room, but I had to monitor the front door to tell our party what to do so they weren't spending 20 minutes of their time standing in a line they didn't need to. That was more stressful than it needed to be. Once everyone was there, the kids had a blast, and it was five stars even for the price - but getting it all started was definitely the most stressful part of the day. Also a minor complaint, but the pricing made it seem like *everything* was included, but there were video games that cost tokens that I still haven't figured out how to purchase. I wasn't about to spend even more money on top of the Ultimate package. Would be nice if these were included since they're right in the center of everything else.

My friends and I had such a great time kidulting at Urban Air. We played dodgeball, practiced…read moreflips, played basketball among other activities while getting a good work out. This is a great place for families or friends (regardless of age) who want to have active fun.

Trampoline was fun. Food was fine. Service is not bad. I would come again. Many activities are not…read moreboring.

An excellent set of trampoline & jump pit activities for kids. Upkeep/maintenance is suspect…read more(flooring bubbles at top of steps is a serious trip hazard). The oven was not working resulting in no hot foods (pizzas, hot pretzels, chicken strips...). A little TLC is needed to make this place work. Pricing with monthly & annual memberships is great!

Carter's Play Place is tucked away off of 32 in Westfield. The quiet parking lot is safe for the…read morelittle guys. This play place is full of great activities for little guys. They have a "climbing walk", play gym with obstacles and slides, a merry go around, a full-sized trampoline, a "food truck" and bbq for the cooks in a "fenced yard". interesting swings, a foam pit, a ball pit, two cars to tool around in, two projected "video games"... Outside the main play area there are several themed rooms and a quiet room to take a break. They have a kitchen area with coffee, hot water, tea, hot chocolate, and popcorn. There is an ice cream bar, but that was not in action. They have plenty of little and big tables for people to snack. There are massage chairs for adults (pay to relax) as well as various comfy chairs and benches to sit and watch. They have wifi. I am sure I missed some of the amenities. This is a great place to hang out and wear out the little guys. Staff is pleasant and the process is easy. Be sure to fill out a waiver before you get there to save time.

We came here on my daughter's first birthday and she had a place. Fun option especially in the…read morewinter months. I feel there was plenty for her to do and a lot more options as she gets older. It was only $10 too (I believe this is the price for all kids under 2) they have a one time purchase of socks to use there too Free popcorn in the waiting area too! 3 different themed party rooms if wanting to celebrate a birthday party or other occasion here. We will definitely be back!

Our favorite Friday adventure = Jumparoo at Urban Air…read more Every Friday from 10-12, they host a special event just for kids 5 & under--and it's seriously perfect for the littles. No big kids Never overly packed Fun "kid nightclub" vibe with lights + music There's so much for them to do: * Jump and play freely * Dodgeball on the trampolines * Ball pit fun * Balance beams in the foam blocks * Adventure center exploring * THREE different slides They even offer crafts, and the concession stand is open if you need a snack break. I love that it's ideal for kids who have just started walking--everything feels manageable and fun without being overwhelming. $10.99 per kid + adults get in FREE Such an easy, fun way to get energy out and make Friday mornings feel special

In an nutshell, Urban Air is great for kids and crazy/overwhelming for parents! My daughter had her…read more7th birthday there. She and her friends really enjoyed it. The party planning wasn't difficult and mostly through email. We paid extra for a room and honestly, I'm glad I did it! When it was getting too chaotic and loud in the play area, it was nice to have a place where it was a little calmer. It's easy to lose track of where the kids can roam and the ongoing colored lights don't help. There are so many things to do at Urban Air and there are also premium activities (which we didn't purchase). It is not cheap to book a party there and everything is an additional price. You get 2 pizzas and there is a capacity limit of 10 before you get charged for additional guests. Water bottles are included, but if you want other drinks, it is also a charge. My daughter enjoyed her party so much, but my wallet took a beating!