I understand that things will happen at trampoline parks, but my daughter had a young man who threw a ball at her face intentionally two times and then called her her a "crybaby" when she started crying. When I walked up to the employee to ask him to be more proactive about intervening with such behavior, he laughed and would not look me in the eyes. When I talked to another mom that was there she said that the employees never do anything to intervene with these types of things. I talked to the manager and told her what happened but got the basic message point of she will talk to the employee. If we return here, I will definitely have my eyes on my kids the entire time or we will go to a different location. My children also had an issue at a different side of the trampoline park and my kids stated that the employee was talking to a girl the whole time and not paying attention to the kids. The employees are not trained to properly prioritize safety at this site. read more

Where to begin...my husband made a birthday party reservation for our son's 7th birthday. Had it not been for the screenshots of reservation confirmation he wouldn't have had any information as the system never emailed him confirmation. Unlike previous years of having events here nobody called us prior to go over our package, what's included and if we'd like to purchase extras, my husband was the one making the call. Once at the venue all of the staff was bunched up in front standing around while the lines for party check in grew. Our host Erik was almost always hiding in the back when we had someone arrive which was irritating as it made no sense why he needed to be the one to check in our guests and assigned paper wristbands. He had no guest list, so what's the point?! Also, if it's him who needed to sign our guests in why not require him to remain at the counter for party check in? Anyway, every kid was mega disappointed to find none of the vending machines working and half of the arcade games out of order. The time frame we booked was definitely overbooked as no rolling cart was available until halfway through the party and I had to point out to Erik that more than one cart was empty and had been empty since we arrived. The party room was not clean. The promised party package items of refillable guest water bottles/tattoos for attendees and birthday kid t-shirt weren't available. This place has seriously gone down hill. Worst of all a parent in our group was told by staff he threatened someone. At no point did anyone in our party threaten or talk to anyone in a disrespectful manner. I will no longer be visiting or supporting this business. My husband is not the type to discuss and confront these issues and unfortunately I was busy with two small children when he closed out the party fees. This place doesn't fit the bill. Look elsewhere for a clean and more helpful establishment to host your kids next birthday party. read more

Sky Zone Trampoline Park - Dirty table and floor in party room prior to us setting up. - Trampoline Parks Near Me - Gilroy, California

my son was playing dodgeball and the kids were hitting him in the head and there was an employee watching but didnt even do shit. horrible employees this stupid trampoline park has here. :/ read more

We have been here on a few occasions. The place seems a bit small but maybe that's just because it's a popular establishment for birthday parties. The staff is well trained and the place seems clean. read more

Saterday night SPECIAL $20.00 for 2 hour jump time Saturday night fun with the grandkids, what better place than rock n jump for them to run around jump and get all that energy out. Came in on a Saturday night and found out about their Saturday night special which is a two hour jump time for $20. That's a good deal because you're basically paying $10 an hour and the regular price is $17 per hour. Arcade area is now using game cards where you purchase a card you put money on it and then you swipe it in the games to play. This was cool because we got three cards and gave each one their own card for them to play video games. There weren't too many games available there was a Jurassic Park a motorcycle game and a couple of boxes where you can collect the prize, and your popular air hockey. read more

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Great Sky Zone! Clean, friendly front desk people, big playing areas- tons for the kids to do- from toddlers to adults. Avoid the Monterey Road location in San Jose. read more

Same song played for 90 minutes straight and most attractions were closed. I told the employees and they tried to fix it but it just added two more songs to the mix. Went into the bathroom and there was a huge poop in the toilet. And to add we couldn't learn a backflip. It was not a great experience. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Gilroy, California

Overcrowded, overbooked! We're there for a kids party and they had more birthday parties than tables available! Restrooms were dirty and smelly, changing table was wet, the crowds seems to be well over capacity for the space and an alarm was goin off without anyone tending to hit! It's a real shame because our kids have fun here but facilities management is horrible! They hire high school students for lowest wages and charge parents up the wazoo! It's dirty, packed, and food is horrible! Will b finding a new location, even if we have to drive further out of town. read more

Got here early and the place was filthy... My son won and cleared the $50 gift card and the employees told me that they couldn't give him the card because they didn't own the machine. They said that I needed to call the number on the machine, of course no answer and voicemail full. Such a rip off! read more

Sky Zone Trampoline Park - Rip off! - Trampoline Parks Near Me - Gilroy, California

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Initially I was disappointed because I was told - and the front door says: opens at 9am on Wednesdays. Several people were waiting outside at 9am when in fact they opened at 10. But other than that, it was a great time! Clean, fun, great options for active play ! We took a break and had a snack at their tables, then continued bouncing - all at a great price. Highly recommend for the little ones On Wednesday mornings. read more

A nice way to get out of the house with the kids. It's not the cleanest, or probably the safest, but if you're keeping an eye on things it's a fun thing to do. I sat in the massage chair the last time I was there and read a good book while the kids bounced and bounced and bounced! No real food here though, so that's a bummer. They also charge you for no grip socks, but once you have them you can bring them back and use them. read more

It's great to take my toddler on Wednesday mornings. I wish they opened earlier for little ones more days of the week.

I been here only once, back in June 2022 for my niece's birthday. I brought my parents and my 5 years old with me, definitely this place has to work on cleaning and disinfection. It was pretty messy, kids running around, trash cans full or trash, women bathroom not clean; very unorganized place. When we walked in, we signed up and the front desk guys was friendly and knowledgeable on the packages and deals; very helpful! We jumped around, had so much fun and did some in-doors rock climbing. I recommend this place for fun! For young crowd and to get your toddler tired! (Lol) read more

Our scheduled time was the last hour of the day on a Sunday. It wasn't overly packed. It was towards the end of the day so the upkeep wasn't good. The bathroom was a mess and there were things on the floor like missing socks, some loose trash, and other debris. There were empty water bottles everywhere. Adults sitting were not all wearing masks. What disappointed me the most was staff playing basketball jumping with their shoes on. Aren't they supposed to be monitoring kids? I have this a 3 star mainly because of the above reasons. My son is 2 and he had a great time. We ordered tickets, signed the waiver, and reserved our tickets online. This made for an easy check in process. We came with our own grippy socks. My experience was ok. Unsure if I'd come back again. read more

We've been here before for bday parties but this place seems to be going downhill. It appears to be in between owners: sky zone. It was Saturday (12:30) we came in. 2 of the 3 waiver kiosks were down. It's clear that the teenagers who work there don't care and just want a pay check. No one watching the under 6 area as kids older elementary up were barreling through endangering little kids. No one was watching most of the areas and one employee (Allie H) looked as if her life was the worst and seemed to be babysitting/working. There was broken equipment with bolts sticking out. While the kids have fun, it is a parents emergency room and insurance nightmare. Unless the new owners/company improve it, not sure we will be back. read more

Sky Zone Trampoline Park - Broken edge covered with cardboard and duct tape- bolts sticking out. - Trampoline Parks Near Me - Gilroy, California

This place could be great l, but the general disrepair and lack of cleaning is disappointing. Gilroy is a small town, the ownership should have more pride. Gross ! read more

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Bathrooms smells like urine, trash overflowing. Floors are dirty and tables are sticky.

Come on. The bathroom was disgusting. One stall had no seat! Out of two sinks, one didn't work, floor was covered in soap and toilet paper, and the air vent was plastered with dust. Disaster that is easily fixed. Do better. read more

As of now (7/18/23) this place is now SkyZone. It's already a million times better. It's much cleaner. Not as dingy. The faucet in the ladies restroom is finally fixed. The toilet seat in the ladies restroom is also finally fixed. There's not trash all over the floor. You can tell they are still working on it, but it's already so much better. I can't wait to see the complete overhaul and now they carry on business. So far so great. read more

Had my 4 year old son's birthday here. I wouldn't do it again nor do I recommend it. 1.They let us in late into our room 2.Once we got into the room either the AC was off or broken. Some of my guest decide to sit outside because it was cooler. 3.When the food arrived the pitchers of sodas were flat. When we asked them to replace it, they said it would be the same because the CO2 machine is out and the guy who changes it wasn't here. 4. Host came came in told us our time is almost done and left. They never brought out our cake we had to go wait in line so they can bring it out before we had to leave the room. 5. There was lil bugs flying around in the room getting into the food and soda. 6. Two kids were a no show and they still charged us even after we brought all these issue to their attention. I was going to give them a 1 star but they got AC going late but better then never, they brought out a few Gatorades to make up for the flat sodas even though it wasn't enough for everyone, and they give us a discount $40 also because of flat sodas. In the future I would just take my kids for jumping a couple of hours, I wouldn't throw another party there. read more

This place is the worst, had my daughters birthday party. They were running late and check us all in late. They did gave us a balcony area as a "room" which I went with it as I new they had overbooked. Not only was the place overcrowded, the bathrooms and the area's were dirty. It's all run by young teens who could care less. Do not book your birthday parties they will just take the money and could care less. read more

SKY ZONE in GILROY January 2024 it was a trip for my daughters birthday, I had called Gilroy Sky zone 2 times. I called one day to make sure they were open and the hours, i spoke to a girl YES we are open. 8am-8pm. we were stoked! Called 2 days later just to double confirm the hours. I talked to a guy this time who said they were open from 8am-8pm that day (1-4-24) so our small little party 5 kids and 5 adults all meet up there at 1 pm and they are closed! the sign says open at 4pm now i've got 5 upset kids who were really excited to jump and a few peeved parents who drove from out of town. get it straight people! so not cool. We most likely won't give the place another chance. this was an absolute deal breaker! We went to Chuck E Cheese instead, clean, Expensive, kids had fun! read more

Where to start.... To be honest this place doesn't even deserve a single star.... Been to the Rockin Jump in san Jose and it was awesome, such a shame i was not able to say the same about this location. The whole facility was FILTHY!! the tables were dirty the whole time we were there. There was TRASH everywhere. The restrooms were disgusting as well. The customer service didn't help ether. The young staff had NO customer service whatsoever and didn't care to help or clean the poor place up. Instead they were were just talking away and goofing around ( if you can lean you can clean). I really hope the owner realizes how this place is being run. definitely need NEW management. Sorry don't bother to visit this location. read more

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I was extremely unhappy to see how dirty and filthy rockin jump was during my first visit this week. The indoor playground had so much garbage (empty bottles, wrappers, etc) dust and filth that my child was not allowed to play in it. The tables were not cleaned, I could see all the sticky residue from previous guests on them. Floors dirty, you could see the garbage all over the place. I didn't see one employee in the jumping area the entire two hours we were there. There was an area with spilled water and the employees were notified and they didn't bother to come clean it up. Very disappointed. I expect more with covid and the current pandemic. read more

We saw this place when it first opened, and on and off we go over years, it was much better the first few years. Recently it has gone down hill so bad. This place is terribly dirty, especially in bathrooms. You can smell poop when you walk in. Sinks and toilets are EXTERMELY disgusting (we were there at its opening hour and bathroom condition was like that already). Tried to inform staff but they were brushing me off and rude. They said they are in transition to Sky Zone (but still no excuse, we went when it was labeled Rock N Jump for many years, still poor management). I hope the new Sky Zone management can do a deep cleanup of the place as well as get rid of rude staff members. I think I have given this place enough opportunity as I tried to support local business. read more

Alright y'all, let me start off by saying this. If you aren't ready to deal with parents and their children not wearing their masks properly (it's been more than a year now, and we all know how masks should be worn) then I highly suggest you don't come here. I brought my 6 year old child here on a Sunday afternoon and he really enjoyed himself. It's the first time we've been in a public space during this pandemic and he had no problem wearing his mask and socially distancing. Price is a bit high, which to be honest, is standard nowadays. ($16 for 1 hour) I liked that the doors remained open for ventilation, hand sanitizer was available in multiple areas, and the staff set a great example of how to wear their masks properly. On the other hand, prepare yourself to see adults wear masks below their nose, below their chins or none at all. Same thing goes for their kids. There was even an encounter where a parent acted immature and threw a tantrum about having their older child wear a mask. Kudos to the manager for remaining professional and keeping her composure!! I would most likely not return because of the type of people that come here. read more

Great customer service and the kiddos had a blast! The establishment is clean and well managed. We went on a busy weekend, and surprisingly everything seemed cool, calm, and collected. I recommend this place highly, easy way to let the kids burn off energy. read more

I just had a birthday party here for my daughter. From confirming the party to the end of the party it was a great customer service experience for us. Eric helped us and was very helpful refilling drinks and getting us another pizza. The employees working were all very friendly and efficient. It was very crowded because it was a Saturday so they always recommend that you sign a waiver online beforehand so you don't have to deal with it when you arrive. I appreciated that advice. Overall no complaints, I happily tipped Eric and I hope the manager/owner is happy to hear he's got good employees. We talked to a few others who were all very professional and seemed to be enjoying their job. I recommend! read more

Workers constantly standing around on their phones and talking. The person making food kept touching their airpods and wouldn't change their gloves. Overall a lot of high school aged people working here but not actually working. Do not recommend this location I hardly saw any workers monitoring the jumping/trampoline park areas so it felt very unsafe. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Gilroy, California

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My 4 year old was hungry and saw other guests eating pizza, so he naturally wanted pizza. they refused to sell us pizza since we were not attending / hosting a party . Which seems ridiculous that a kid themed park would only sell food to certain children/ people. I was very disappointed with their food policy . read more

Im actually right here now. This place has taken a turn for the worst. It's dirty, dirty, dirty. The bathrooms are dirty. The employees are literally standing around on their phones drinking icees clueless as to anything going on around them. It's too bad this is the closest trampoline park to us. Will drive farther next time for sure. read more

Sky Zone Trampoline Park - These 2 are oblivious to anything beyond their phone, drink and air pods. - Trampoline Parks Near Me - Gilroy, California

My daughter loves playing here. There are usually kids her age to play with here and birthday parties with her friends. Staff is friendly and don't yell at the kids while supporting them to play safe. Truly a business that brings families together. read more

Came at 11am on a Sunday to beat the party rush. Whoa was this place dirty. Blood on wall. They didn't even clean from day before. This place is nasty read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Gilroy, California

I'm beyond upset in my experience this past Friday. It was the Neon night my family and I were excited to go but felt very disappointed. Staff payed ZERO attention to the children and were just chatting to each other in a group. The only helpful people were in the front desk. None of the activity's were being overseen just a bunch of kids in activity spaces where 1-2 kids should be. I would not recommend this location AT ALL it was so unsafe for the kids. This was the worst experience ever. read more

Tables were filthy and all were coved in some sort of trash, sofas were covered in spills, floors were dirty and unswept, cashier was not friendly at all, website advertising says there is a free T-shirt with the glow night but was told they didn't do that anymore (then fix your website! Kids were very disappointed), no one ever tried to clean anything the entire 2+ hours we were there despite there being multiple workers just hanging out doing nothing behind the counter. Someone was even knocking on the locked door to come in to pick up their child and the kid behind the counter just sat and stared at her! I finally got up and let her in... really?? Kids had fun. read more

We went their for a birthday party with my daughter. This place is soooo dirty . Workers there are just standing around talking amongst each other . They don't clean. So much dirt and trash under the the black sofas and stairwells has about an inch of dirt and dust bunnies you can't miss it. read more

So unhygienic. Everyone walks their socks into the very dirty bathrooms, then tracks it on back to all the equipment. We all got very sick from this place. read more

Expensive food, Dirty place and extremely slow workers. Will not be coming back again, it is very overcrowded.

The place is dirty, it looks like it hasn't been mopped for weeks. The food court wait is 40 minutes with 2 people in front of me, for a nachos and soft pretzel that they literally heat in the microwave. Young high school employees that chit chat in groups while non-work is being done. Nobody is watching the jumpers so big I jury liability. This was my second time here in 3 months and I gave the place the benefit of the doubt thinking the 2nd time months later would be better but Nope. read more

I just went there last week, and there are so many issues with this place. 1- Bathroom was so filthy, you can see that they haven't cleaned for a long time because of the dust on the toilet and the amount of fecal all over it. 2- I was walking with the gift all over the place because the gift basket had a different name on it. Even though, I complained about, the employees didn't care 3- I couldn't find hand sanitizer in the main area 4- One of the bathrooms sink was broken, so it was a huge line just to wash hands. 5- The employees gave sodas for the birthday party, but not water, my kid was very thirsty after jumping. I had to go back to my car to get some waters 6- The employees had no training in doing admission, and no desire to learn. The line for the checkin was huge, just one person was on the job, and 3 other employees just looking while drinking sodas. Not willing to help! All of those problemas in just 1.5 hours we spent there read more