Would give this place zero stars if I could. Completely filthy, very cold and not a lot of variety for kids. Also, extremely rude staff. Do not recommend. read more

I was there with my kids yesterday, and Linkin Minawa gave us the best customer service. I was confused about how to do the waiver, and he was patient, kind, helpful, and just overall great. He was also knowledgeable about the different options and memberships available. My kids had a great time, and the entire staff was fantastic. Great experience overall. read more

Glow night was a total nightmare. Maybe 3-4 staff for about 200 teenagers. Place was completely out of control and they shut it down and called the police to usher everyone out. Never, ever take your kids here if this is the type of atmosphere they have. Will be doing a chargeback on our overpriced tickets, as a two hour ticket turned into about an hour due to the shutdown. read more

Per usual, major sections closed off. No staff stationed within the park. Will not be returning after pass is up. read more

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I really like this place, the workers are amazing because you know why? They called me a good boy. TikTok workers rise!

Last night there Was an Altercation at this location between 8 boys. 5 of them were threatening 3 of them. only reason they did not fight is cause 3 of them walked away. staff did absolutely nothing. this is not the first time i have seen an issue like this. read more

Don't throw a party here! They changed management and it was a complete disaster, zero help, they did not even check in our guests or check waivers. I was given wristbands and socks to do it myself, which I'm quite sure is against policy. No party planner at any point and I found the pizza delivery guy and fed guests myself. There was no staff monitoring any of the attractions and it was a complete free for all. And then were completely unresponsive to my issues. read more

I was at a Birthday party here this past weekend and I will not be back. The place was dirty. Many sections closed. The bathrooms literally looked like porta potties- loads of toilet paper and urine in toilets that weren't flushed - other stalls no toilet paper at all. It was do dirty I couldn't even use it. The snack bar was filthy - the popcorn machine looks like it hasn't been cleaned in months. Fingerprints all over the counter top. No covers for any of the drinks or slushies. They're giving kids a drink with no cover and straw in it. Place is def on its way out. Won't be back read more

1. They have taken away the zip line 2. The zip line in the ninja isn't working and not even available 3. The staff is average age 17 and have actually no idea what is happening. I talked with a manager who was make 19 - don't believe he was a manager- and said that staff was limited because of corporate and so they didn't have the staff to regulate the doge ball games. Which turned into a night mare with kids pushing eachother. I normally don't get involved in kids playing because they have to work it out but all around this location has turned into a dump. The food machines also don't work and the popcorn is stale. read more

It doesn't matter if you're prepaid or pay at the door- Both lines are archaically and painfully slow. Both registerers need help from a supervisor and is never constant nor smooth. Overcrowded with little proper assistance. Supervision is not where it's needed - rowdy kids are not being called out vs younger kids just needing parents. And what's up with parents being on phones vs watching your kids... Grrre Major overhauling of teenage employees is necessary. read more

Absolute trash. Facilities are disgusting. Trash everywhere. Hardly any staff with very minimal supervision in the different stations. Literally had three people on one station and none on others. One staff person sat on his phone away from any station the entire time. Half of the stations were closed. Complete waste of money. read more

Last week, my daughter went to Sky zone with her friends to have fun after school. Unfortunately, they left Sky zone frustrated and upset because of some teenage employee's mistreatment. These employees were rude, unprofessional, immature, didn't know their place, sassy, did not have the proper communication skills at all toward customers. They tried to cover up their own mistakes. They treated young customers with disrespect. They did not provide necessary information at the check-in and issued a refund due only upon an adult showing up. Employees' lack of communication and training ruined the girls' fun time. I strongly believe that this place and their employees are not supervised. I don't recommend this place at all! If you want to have a nice and peaceful time, go somewhere else that actually provides quality service. We have been to other Sky zone locations in the past and have not had an issue. I believe that this Danvers location has a particular employee and training problem. I will also file a complaint about this situation in order to hopefully help others who may also experience similar issues. They don't even deserve one star! read more

Definitely some minuses as it is mostly staffed by high school age kids and it can get very busy and you can see they are doing their best to keep up but parents don't tend to help the process much. Biggest plus is the staffs treatment to the kids - they do an awesome job with scared and upset kids and really do go out of their way to help. I have seen some great heartwarming moments between the kids and staff that make it worth it. Ok, minuses and warning points - others have pointed out but birthday party really isn't worth it, you get across to a small room to do candles and pizza quick but they often schedule parties back to back so they can hurry you along. Water is provided but organizing is chaos. Save the money and just meet up with some friends for jump time. Also Fill Out The Wavier First!! There are signs all over but everyone neglects to fill out the electronic waiver while waiting the 20 mins in line - get to the front and have to start again because "no one told them to". Signs are meant to be read folks Ninja warrior course is well up-kept but the parkor area is always closed because they don't have an extra staff persons to supervise the area read more

Went on a Saturday afternoon. Waiver to fill out is long and takes a lot of personal information. Name, address, date of birth etc. sure I'll be getting marketing materials from them for years to come. Bouncing was fun but adults can't play with kids at the dodgeball area or jump with kids at the main area. I came here to jump with my kids and you won't allow that to happen? We won't return because of this silly policy. read more

Honestly. You see these negative reviews and you think " oh it can't possibly be that bad". Oh. It is. The Birthday party review is SPOT on. It takes forever to check people in, to the point we told our kids friends the party started 20 minutes earlier so they would be able to get checked in. Also. We have a year pass and the Staff was incredibly rude the last time we were there... it's one thing to be attentive, another thing to be down right rude. There's a new trampoline park coming to the North Shore.. I won't HESITATE to give them a chance and leave skyzone Danvers in the dust read more

I wish I could give this place a zero. I had my sons birthday party here and spent almost 800 on it. We had all the kids come in early but since he had so many kids in the party the check in took forever. They had one person checking in two different parties and some of our kids missed out 30 min because that's how long it took to check in. The tall boy checking them in was rude and said "it's not my fault they are late" when no one was late. I started to complain multiple times and since it's all children working here they looked at me like I was stupid. You only have an hour in the room and get it after they jump. They don't even give you the full hour in the room before they start cleaning plates. I left our host 75 as a tip even though they say nothing about tipping out your party host. We did not receive the 30 day jump pass for birthday boy, we did not receive party favors, and nothing was said about the parents getting jump passes either. I will never come back to this place, I will make sure none of my friends have their kids party here as well. Tragic. Go to the New Hampshire jump park they are so much better on birthday parties. read more

This experience was the worst one EVER!! The staff were so rude to my little son and my 8 year old daughter! I will never come back to place. The way they acted on thst day should've been a habit. This is unacceptable behavior I would have reported it but it's seems that these kids that a lot to sass about. You need to get better employee, the ones you hired aren't the best people you have. If you're wondering what happened, they were very judging and disrespectful against my colored kids. I'm a white mother with black kids! this behavior was unacceptable judging me and my kids! I have a black husband, so why do they care?! Your lucky I'm a lawyer from section 242 of title 18 states for a person under color of any law to willfully deprive a a person if a right or privilege is protected by the Constitution or laws of the United States. Hope you have a "great" day! read more

I paid 600 dollars for my son's birthday party at Skyzone. We arrived at 6pm and got the birthday room at 6:50pm. The host rushed us through the whole process. It was extremely disorganized, ZERO communication with the parents. I paid to have a calm, fun experience and completely got the whole opposite. They cleaned up the room without letting us know anything, the only reason I found out the room was cleared was because I came back and found everything OUTSIDE of the door. My guest were treated horribly, they removed the plates right underneath them while they were eating. I was able to speak to the manager and she offered a few passes for next time. Before booking I suggest you get everything in writing because the booking online is misleading and in person nobody cares to take the time to explain, and let the children & parents know what activities would be next, for example when would the cake be cut ? or how long do they play before they go back into the birthday room? none of these questions were answered, everyone had a different answer. read more

So much fun my kids love it is just amazing they sell food and the staff is super nice and helpful

Went to sky zone today with my kids I immediately found out the computers weren't working there seem to be no one in the front to help with this issue. 30 minutes later a cashier helped me do the waivers and purchase the tickets. The boys are jumping were they're allowed to jump with the tickets I bought them when my youngest son whose 6 years old gets screamed at multiple times by the host for playing with his brother who is 8 years old she then screamed at him again because she said he was being too loud she then told him to go play at another section I got very frustrated at this point & got up to talk to her she was extremely rude and said she would call her manager because she didn't want to deal with this. This incident happened today 7/16/21 at about 4:00PM the workers name was Kiara in the Danvers Ma location . Her manager was very attentive with the issue and apologized. read more

As you might imagine this place is poorly run. Waited inline for 30 minutes to print out tickets I purchased online the night before. The park website says socks and masks are required. They are out of socks and only staff are wearing masks. Be aware of the 'up charge for the harness ride. YOU ARE NOT ALLOWED TO USE IT UNLESS YOU HAVE A 2 HOUR TICKET. Please tell that my my kid who waited inline for 20 minutes only to be turned away. Please be clear with pricing and remove these hidden premiums they will kill your business. Skyzone Management Team - Please respond. read more

The wait for the zip line didn't make sense. There were several binders for my size child and none for the children before them yet they had to wait until the other ones came back. Either take children out of order due to sizes available or order more sizes. They only had an hour and a half and spent 27 minutes waiting read more

This place is ridiculous. The people that worked there doesn't even have common sense. I asked that my two children jumped together in the toddler zone (which was completely empty. Not even an exaggeration.) I even offered to have my son get out of toddler zone once I see another toddler coming into the area. Of course, the manager wasn't flexible. Bought a 90 min pass which my daughter was sooon bored after 20 mins. Because let's be real what was in the toddler zone for a hyper 4 yr old? All I ask for was a little flexibility until they get some more customers. That's why there is a groupon deal. Should have known better. read more

Sky Zone Trampoline Park - Empty for 30 mins already. Like another review says, staff lives in a bubble. Time to find another place. - Trampoline Parks Near Me - Danvers, Massachusetts

My family and I had a much better experience at Sky Zone than we had at similar places like Altitude. I feel like SkyZone addressed the issues I had at Altitude, thus making it an all over better experience. First, we were very happy that the toddlers were separated by age from the older kids. We felt it was much safer for our almost 3 year old this way. Also, here there are staff members at each "zone" here, so an employee is supervising each individual space, this was not the case at the other trampoline park. The zip line was a great feature too that was new to us that our oldest really loved! The building is much cleaner than Altitude, and due to the staffing in each zone, there wasn't a million kids running into us and causing chaos. Also, the toddler playground was a nice addition for our little guy. Even though we live 45 minutes from Sky Zone, it'll be worth the longer drive to come here from now on. read more

Sky Zone is just a mere OK. Took my 5 year old son today, he was so excited to go ! I think the concept is great, but this could be SO much better ! Walked in to wait in a pretty long line (nbd expected), then when we said we had never been before the girl said "oh well you need to sign a waiver on a keyosk before getting in line" yeah, wasn't happy ! Someone should clearly be at the doors letting people know before they get in the line. Note to all parents: they go by age, so you cannot jump with your kids, HUGE BUMMER !! On top of the jump by age, they have SO many rules. Hey, don't get me wrong I'm all for safety; but when you wait in long lines at every court and you only get to jump once, or shoot the ball once, it is less fun. They have Main Court, Dodgeball by Age, Foam Pit, and Shooting Court; they also have a court just for toddlers. As I mentioned, concept is great ! Good exercise when it's super cold out or raining. But if you want to do it with your kids go to Ty Laws Launch wayyy better !! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Danvers, Massachusetts

I brought my 5 year old twins to jump for an hour. They loved it and I even added another half hour on. I was impressed that they charged it as an 'add on' for $5 each as opposed to the $9 each rate for a half hour session. The facility is clean and surprisingly quiet for the adults waiting. They have tables and I was able to sit and do homework while they played. The employees were friendly and helpful. A wonderful experience overall! read more

Sky Zone Trampoline Park - Main court - Trampoline Parks Near Me - Danvers, Massachusetts

I'm so disappointed. I have been here numerous times before and never had an issue. I thought it was a perfect day when we arrived because it wasn't crowded, it felt like everyone was away for summer vacation this week. So I thought this couldn't be any better. I did not know this while we were there but my son was being bullied by two older boys. He kept ignoring the bullies, there were two of them they took his hat and told him it looks stupid and that he looks like a drug addict with that kind of hat. They also told him they would beat him up they kept following him around the entire time for 2 hours and saying making negative comments towards him and threatening him even seeing my son periodically to check in. I had no idea until a few days later. Please be extra vigilant going here. I'm surprised that none of the employees who manage each station didn't hear or see anything. I don't know if this is some new tik tok trend so just be extra aware. It literally felt like we had the place to ourselves and this still happened. read more

It was fun but 2 things num 1 in the tramp dodge ball a kid in a sky mask got hit multiple times but the worker never pulled him out, the worker allowed the kid to hit young 7 ish year olds with the dodge ball on purpose even when they were out it got to the point were me and my friends had to protect the little kids from the balls. And the other thing was when me and my friends were getting drinks we got 3 smoothies and 2 sodas which in total was around 20$ but a short VERY cute brunette girl was working there and charged us about 30.50$ then me and my friends went up to her and told her she messed up the total And gives me 7 dollars and i wasn't thinking about how much exactly so i just took the seven and just now i did the full math and she still owes me about 3.21¢ read more

Awful that I was not allowed to jump with my 10 year old. Worse, she was expected to jump alone while her cousins that were 14 jumped in a different area. How does that even make sense? All ages are segregated. Why even bother going if you can't have fun together? My daughter was so upset, as was I. I tried speaking with a manager who could care less. The place was not even busy. More employees than customers and they still wouldn't allow the rule to slide. Ahhh! You will only find my family at Altitude from this point on. Well, Naskart too....when we have time for a longer ride. read more

fun for kids if they're passionate about wanting to jump around. smells like B.O. gets pretty busy.

I have nothing to say abt it I just didn't enjoy it. But this stupid thing is making me do it so.

I work for a company that takes individuals with disabilities on community outings. I have one individual that goes to Sky zone EVERY Saturday. He jumps on the trampoline for about 20minutes and then goes to the foam pit where he lays in the back of the foam pit (burying himself) for the rest of his time. This is his routine every Saturday. Today, he was not allowed to lay in his usual spot at the back of the foam pit even after I asked them to call a manager. The simple solution would be to close the lane of the foam pit he was in. I am beyond disappointed and will no longer be giving sky zone my business. So many better trampoline parks. read more

Took my 5 year old and was told that he had to jump alone. We tried to play dodge ball and weren't allowed because there was only 3 of us.. Parents have to jump in a separate area. There are other places that I have been to that I would recommend over this place read more

We here for a 3 year old birthday party and it was a great experience besides the long wait at the beginning. Check in was at 1010 and we waited quiet a while before the kids were able to jump. The staff member who was working our birthday party was nice and helpful. And they have a good set up for the toddlers at this location where it's just a bunch of little kids fenced off from everything else. There were maybe a bit too many kids and parents at once but my daughter had a lot of fun. I did think the way they go about keeping with the time was a bit rude. We were with a birthday party and they were just like "your jump time is over" and made us leave before the rest of the party which was just weird. But other than that it wasn't a bad experience compared to some of the other local locations of this business. read more

I had never been to a trampoline park before. My nieces and nephew wanted to try it out so I took them last week. The cashier told us they do separate by age on some of the courts. My nieces and nephews are ages 8, 10 and 15. The 8 and 10 year old could do everything together, but they were separated from the 15 year old on some of the courts. This was not a big deal, they all had a great time still. I've noticed a few complaints about the separation which I get but it does make sense why they do it. I mean some of the kids that were jumping with my 15 year old were really big and I wouldn't feel comfortable with them playing dodgeball with my eight year old. Being a protective Aunt, I appreciate the rules they have in place. To conclude, the staff were super friendly. The place was very clean. I loved that the little snack bar had all healthy snacks - I thought that was great! I had a great experience and I would highly recommended to anyone. It's a great way to tire kids out. read more

Sunday night manager Armando is extremely unprofessional and rude! Party of 8 - all kids are a few months apart. My daughter is a few months away from being a "D" with all the other kids and they wont let her jump with her friends. I asked and the manager said "I will not bump her up, no exceptions" If you want to jump/play with your kids....not the place to come. Every section is segregated by age. Parents cant jump with their kids. Other employees were very nice. read more

The registration process is a joke. Please fix this so it's not so brutally slow. Makes me not want to come back.

Great staff. We had to push our jump time back an hour because of a huge traffic backup on the highway. I called in & girl in phone was very accommodating. Then when we arrived went to rent a locker & I made an error with key. Another helpful employee deposited more quarters for me and we were all set. My Children's stickers cane off and although we had to wait in line for almost 10 mins they were replaced cheerfully and quickly. My kiddos had a blast and it was a great way for them to burn energy on a cold winter day. read more

Not adult and kid friendly I went to Sky Zone with 3 of my kids, ages 3, 11 and 14. My 11 year old stayed in the toddler area with the 3 year old so I could bounce with my other child, but when we tried, the guard made me go to a separate area with just adults. I was not able to interact with my child at all. It was a very awkward feeling bouncing alone in an area of other adults, mostly mothers. I wish they had explained that I wouldn't be allowed to go in with my older kids when I purchased my ticket. I went and found a manager and asked for a refund, which he promptly gave me. One other issue was that my 3 year old son had jumping socks from a competing trampoline park in NY so they asked me to buy him some of their brand socks. I protested and the same manager was called and after explaining their policy on socks he gave me a pair for free. read more

Despise this place! Went here to play with my kids and was not allowed because you get separated by age. I couldn't do anything with my kids. Why would a family come here? Spoke to management to see if I could stay with my younger daughter and jump with her....nope. seriously? Management was not event pleasant about his reasoning - straight out rude! Money back please! Deserve a zero rating read more