I left here at 7:45 pm today and it's taken me until now to calm down enough to write a review of this place. I'm from California and planed this trip to Calgary and dinner at 360 was to be our highlight meal of our trip! I've never been more disappointed in a restaurant as I was tonight. We were a party of three. Order two glasses of wine. Both were served with gnats in them! Both! Clearly there is a cleanliness issue within the bar area or in close proximity for each glass ($12.50 Malbec) to contain a gnat! It took more than 10 minutes to flag down our server Courtney to rectify the problem. I asked that the next glasses be poured table side from a new bottle. Well, this evening got worse from there.... ordering was not an issue, as we had reviewed the menu a week prior and came in knowing what we were going to order. Be prepared to never be offered bread with a $10+ salad as a starter and if you do ask, it's a charming $3 upcharge for three stale grilled pieces of day old bread! I ordered a $50+ steak and I'm paying $1.00 a piece for bread! Try to figure that one out!
So our salads finally arrive and my grilled Caesar was lacking dressing. No quality check was done after our first bites so I couldn't ask for more dressing until I had only about five bites left anyways. Oh, the dressing arrived, but I ate the dry salad prior. So my Rib Eye steak arrives (ordered Medium rare, to the rare side-specifically ordered that way) with all vegetables. I had requested NO MASH at all. The entrees are dropped off, literally dropped off and I cut into my rib eye. First of all cooked Medium-medium well and so much grissel I couldn't get the provided "steak knife" through it. I tried again and again to get a "bite" of beef without grissel. Ya I'll eat a rib eye with day but not grissel, no! Not here, not for the price they are charging! Finally Courtney swings by, but I had already given up on trying to cut a piece of steak and she sees my plate pushed away from me and STILL ASKS "How is everything". Well, I had to explain my situation. She grabs my plate (the one without mashed potatoes) and vanishes to the kitchen somewhere. She comes back a few minutes later, my plate still in hand, and wants to educate me on Rib Eye steaks and their fat content. Um, Courtney, I'm aware! But this was a butchering issue to include the grissle in the Rib Eye cut. I'd eat rib eye fat all day, but this? This wasn't quality beef! She held my plate as if she was waiting for me to tell her "ok I'll eat it anyways". Then tells me "well if you want another steak it will be 20 minutes" ok let me get this straight....a medium rare to the rare side steak is 20 minutes? Are you cooking it over candlelight? Do you think I'm stupid? Are you trying to get me to just eat this overpriced steak anyways? She leaves again, after I told her I would prefer a new steak and that, even though my fellow diners have two bites left, I was willing to wait. Courtney is gone, comes back a few to ten minutes later to tell me the "chef"(I will use this term lightly) suggests the strip steak. Claims is more tender and less "grissley " than the rib eye. I decide, let's do that. In about 5-8 minutes (that was fast) a BURNT ON THE OUTSIDE, raw on the inside, Strip steak comes out on a huge plate of mashed potatoes! This couldn't have been communicated to the "chef"? I specifically asked for ZERO mash on my plate!Anyways, I asked the red tie guy whom I only assumed was either a food runner to replace my steak without mash. He comes back and drops my plate off a vanishes. I cut into the steak. Not only is it burnt, it has a huge grissel streak on one half but it's also RAW! Not medium rare to the rare side, but raw. So now I haven't one bite of steak in my mouth! In over an hour. My fellow diners are now offering me bites of their dinner and guess what? Not one sign of Courtney anywhere. She finally strolls but and asks how my steak was. Well Courtney it's across the table from me and I've not had a bite. She walks away and it takes me another 10 minutes to flag down a hostess to find me a manager. I am now explaining what's happened and he just grabs my plate and wanders off. Courtney never returns. This Nick manager guy drops our check, after offering to get me something else, to which I decline because clearly I would be eating alone since my other guests were long done, and says and I quote "Ive gone ahead and took your steak off the check" to which I reply "I didn't have a steak" This manager did absolutely nothing to rectify this situation other than have a uninterested attitude that I hadn't had dinner, that the steaks were horrible or that I'm unhappy. Just cold, robotic and "who cares" attitude. I once again shared with him my dissatisfaction but all he was at our table to do was to run our credit cards. He walks away, but quickly returns with the general managers business card and says "here, you can call my boss is you want to". read more