I reached out to this office to schedule a consultation. I was asked to send pictures and to…read morespecify what I was seeking. I did so and mentioned what a previous oculoplastic surgeon recommended after surgery with him. I then received a very rude email stating that my eyes were shaped "extremely different" (duh, I know that, that's why I'm seeking help), and that the surgery wouldn't be helpful. No suggestions for an in person consultation. If I look so "extremely" uneven, wouldn't you at least want to try to help me? Photos are limited for evaluation. Also, I just mentioned what one doctor suggested years ago. Obviously I don't believe that what was mentioned then is still what I need. I just finished medical school and honestly, I'm still so peeved and hurt by this unprofessional encounter I felt the need to write. Having a congenital eye disorder results in a lot of insecurities, and having a sensitive bedside manner is really important when helping potential patients. I felt awful about myself after this encounter and stopped seeking help for some time...I just hope whoever wrote that email has learned to be more sensitive towards vulnerable patients. PS I lived 10 min from the office at the time I asked about a consultation.

Doctor was not pushy and has a lot of experience. Gave me some options. Girls in the office are…read morevery friendly. Pricing a little high. Girls who provide skin care are excellent. Especially Nicole.

I first came to LUMEN after purchasing a Groupon for laser hair removal (way to go, TMI on my very…read morefirst post!) Anyhow, I wasn't sure what to expect as I couldn't find any other reviews (which is odd considering how many people bought these things), but I went ahead and scheduled my appointment as my vouchers were about to expire. The desk staff were incredibly nice and accommodating in scheduling my appointment and even emailed me the paper work to fill out ahead of time. As for the procedure itself- yes, it hurts- but far less than, say, waxing or getting stung by a swarm of wasps. It's also fairly quick, and the aesthetician is blasting the area with super cold air the whole time to keep things a bit more comfortable. I was treated by Nicole, who was very nice, and explained everything thoroughly- and kept me talking throughout the procedure to keep my mind off of things. The office, while semi-difficult to find, is very clean and comfortable. All in all, I am happy so far and look forward to going back.

Excellent staff very patient loyal real transparent the team here is amazing I ended up booking an…read moreappoinment after they all teamed up to create a plan! I love it here and feel comfortable with them can't wait for my procedure

Stopped in today for some help and advice because I have a job interview tomorrow. Not only was I…read morehelped but I was treated with such kindness. Highly recommend this store!

The staff gets 5 stars. The products get 5 stars. The new No Cash policy is what brings my rating…read moredown I'm surprised in this political climate Blue Mercury has pursued this policy. I consider it discrimination. Unless this policy is reversed I will no longer shop there.

Went here in February for under-eye laser treatment, and the experience was uncomfortable from…read morestart to finish. While I was in the waiting room, the front desk associate was openly telling others she's a 40-year-old woman "stuck in a teenage body," which felt unprofessional and off-putting for a adult woman to infantilize herself. When Nicole brought me back, she immediately said I wasn't a candidate for laser and instead needed under-eye filler. I made it clear I wasn't interested, but she continued to push the idea and even brought in a surgery coordinator. The coordinator then criticized my previous filler, saying it caused puffiness, and made a comment about cannula placement that felt unnecessary and confusing. Apparently the cannula needs to touch the lower eyelash. What didn't make sense to me was why I was told I wasn't a candidate for laser, yet was being strongly steered toward filler--especially when they themselves pointed out puffiness.... I drove over 2 hours to go to the "best of the best". Overall, the experience felt pushy and unprofessional. I wouldn't recommend.

I've been visiting this location for a few years. Service has gone down significantly. I have seen…read morethe doctors. The doctors don't always listen to what you want. Instead they want to meet the minimums for Botox. So watch out. I've started to see dermatologists in the area who I've seen much much better results with and who was recommended by a celebrity. Search around for other providers. You'll be more satisfied.

I had Top surgery, and she did absolutely amazing, the care was phenomenal she is the sweetest and…read moremost intelligent surgeon ever. She was checked on me so much, communication was amazing. I recommend her 100%.

I am writing to express my profound disappointment and anger regarding the results of the Facial…read moreFeminization Surgery (FFS) you performed on me, particularly the rhinoplasty, which left me with a deviated septum. My intention here is not to soften my words but to convey the depth of my dissatisfaction. Your FFS work on me, specifically the rhinoplasty, was nothing short of disastrous. Not only did it fail to achieve the desired aesthetic, but it also resulted in a deviated septum, which has caused significant discomfort and inconvenience. This additional physical issue only compounds the frustration I feel towards your lackluster work. I must candidly admit that I was, at one point, your biggest cheerleader. Despite the warnings and advice from friends and support groups cautioning me against choosing you for FFS, I foolishly chose to disregard their counsel. I based my decision on my previous experiences with your surgeries and held on to the hope that this time would be different. Regrettably, I was mistaken. My faith in your abilities proved to be misplaced, and I deeply regret not heeding the warnings of those who had my best interests at heart. Your work has had a profound negative impact on my life, and I believe it's important to acknowledge the consequences of these decisions. I urge you to reflect on the implications of your surgical practices on patients like myself who place their trust in you. It is crucial to heed the voices of caution and make the necessary improvements in your approach and technique. After living with a botched hairline lowering scar for 2 years I finally found a Dr that is competent and was able to fix Kathy's horrendous mistakes. This new Dr was able to fix and give me the results I was so desperately wanting. Lastly Jenn Palladino the surgical coordinator did a terrible job communicating with me whether it be by phone or email. At times it would take days sometime weeks for her to get back to me-unprofessional and added to the terrible experience. Do not go to this doctor for ANY procedures. You are warned. It's tempting to choose Rumer because she's in network but take my advice. DONT! FIND SOMEONE ELSE. Be patient....They will also reply to this and say they don't recognize me as a patient. Proof of the nasty attitude they have. Disregard the comment they will probably leave saying they don't recognize me as a patient. It's simply a pathetic attempt to deflect this brutally honest review. Below is her botched hairline lowering procedure and the other photo is from a different doctor who knew what they were doing.

I scheduled a consult and paid in advance. I was informed that I had to cancel 48 hours prior or I…read morewould be charged a $150 cancellation fee. Ridiculous, but I figured two days were enough time to reschedule. As life would have it, I had an emergency that day - last minute euthanization of my dog and I was extremely upset. I called to reschedule, but they were going to charge the cancellation fee. I explained the situation, but there was absolutely no compassion or empathy. I get that practices have policies, but they already had my consult fee. I could not afford to lose $150 (actually $300 if I didn't reschedule). I had a neighbor watch my dog. My 45 minute scheduled consult only lasted about 20 minutes tops, so definitely not worth the money, nor was I impressed. I have since scheduled two other consults, neither of which have charged me in advance, and one doesn't charge a consult fee at all. I don't charge a consult fee. This practice was one of the five recommended by a close friend/medical professional. I gave two stars because the office looked nice and closer than where I am going now. It seems this practice values money over empathy and compassion.

the previous person showed some pretty ridiculously lighted pictures, which influences the facial…read moretones terribly. I've been seeing Sarah for many years and wouldn't dare risk trusting anyone else. she will make you look wonderful and does not have a "selling" technique which I've experienced in other salons. she also teaches other practitioners how to improve their injection practices. just leave some appointment times for me ladies! ps to previous poster, and of course your lips are swollen after injections! Was this your first experience?!

I recently visited this office for a skin treatment with Renee. I was nervous and anxious at…read morefirst, but the moment I walked in I was made very comfortable. I was explained step by step through the process of helping and resolving my issues. At the end I was nervous of how expansive everything could be. Truth be told it was on par for the excellent service and treatments I received. I am a true believer that you get what you paid for and based on that mantra, I would have easily paid more. I am looking forward to my next visits and highly recommend coming here.

I have been to this location twice both times for fillers. My first visit I knew exactly what I…read morewanted. The second visit was also for fillers. I meet with Aesthetician who recommended 2 IPL laser treatments. I was advised by 2 other aesthetician that with my skin tone IPL is not recommended. I mentioned this during consult and was assured she has experience in treating all skin tones. Three to six months after the IPL I noticed white spots around both cheeks. I was mindful to take pictures prior to the procedure so I know the IPL caused the discoloration.

I had a great experience at Sonae! Nae was so friendly and welcoming, and the atmosphere is really…read morerelaxing. I hadn't had my hair cut for nine months (!), and I was a bit nervous about getting it done in a pandemic, but the salon has great protocols in place, so it felt very safe. Everything was spotlessly clean, equipment was disinfected, hand sanitizer was provided, and both staff and customers wore masks the whole time. My hair looks and feels great after my visit - I love the products they use, they smell amazing! Nae did a fabulous job with my cut, it looks fantastic.

Sorry to leave a bad review but the quality of your work has gone downhill. You packed me in with…read moretwo other appointments and my color suffered. I made the appointment in advance. There is no good way to correct highlights done badly. The attached photo is from a previous appt in Narberth. It's simply not the same quality or attention to detail. Very disappointed. Don't pack in appointments and let your work suffer.