I came here after booking a deal through Travelzoo. Whenever I purchase a discounted deal through a website, I always look at reviews to see what people have to say about it, and everyone from Yelp (given there were only 2 reviews), as well as Citysearch were raving about the place, giving it 5 stars.
Maybe my expectations were too high, but I was somewhat disappointed with my experience here. I got the 60-Minute Alpha-Hydroxy Facial, and there was nothing special about it. Maybe their other facials are better, but this just seemed like any other facial I had gotten in the past. Yes, my face was soft and glowing afterwards, but I have never experienced a facial that didn't give me that post-facial glow.
Walking into the skin care center, it had a home grown feel to it, like I had just walked into my grandmother's living room. There were photos EVERYWHERE, both of personal family members and pets, and also of celebrity friends of Mamie's. I guess I was expecting a more professional atmosphere, but everything was slightly on the cluttered side.
Inside the treatment room, I was given a towel robe to put on for the facial, which was quite comfortable. However, as soon as she got started on the facial, I felt like she just slapped the cream on my face without much care. A bit of it almost got in my mouth, and she never bothered to wipe it off until I started to do so myself. They had a fish tank in the small room, but the sound coming from it was more distracting than it was relaxing. It sounded like how a toilet that's constantly being flushed sounds, rather than the soft trickling of a water fountain.
And as far as the service goes, it was just meh. I had purchased a voucher for my facial, so although I didn't have to pay again when I got to the facility, I did have to pay for taxes. Because the amount for the tax didn't meet their required minimum for their credit card machine, they wouldn't take my card. However, the only cash that I had was a $100 bill, and when I tried to pay with that, they couldn't take it because they didn't have enough cash in their register to give me change. Finally, after asking everyone there if they could break the $100, one lady was able to break it for 5 $20 bills. But then when I tried to pay with a $20 bill, they STILL didn't have change for it! Really?? Really. Back to square one.
Overall, there was nothing wrong with the results of my facial, but because I couldn't thoroughly enjoy my facial experience, I probably won't be back. read more