Stopped into Valleywood Ski & Snowboard Shop on Wilmington Pike today for my son's birthday to grab…read morehim a new pair of snowboarding boots, and Joey made the entire experience unforgettable. My son is incredibly particular... he knows exactly what he wants, how it should feel, and what he won't settle for. Joey handled all of that like an absolute pro. His knowledge of the gear was next level, his patience was unmatched, and his sense of humor kept the whole process fun instead of stressful. You can tell when someone genuinely loves what they do, and Joey is one of those people. He took the time to explain every detail, answer every question, and make sure my son walked out with the perfect fit. When you're spending real money on equipment, it's refreshing to work with someone who is not only skilled, but also personable, honest, and genuinely invested in helping you get it right. Joey is a gem, and Valleywood is lucky to have him. If you're shopping for ski or snowboard gear, do yourself a favor and go see him. You can trust this place.

In our second season with Valleywood and Zach is our main go to guy. It's important to me to…read moresupport a business that supports my skiing family on and off the slopes. It's challenging to go anywhere with 2-4 kids and find patient and knowledgeable staff that take the time to work through everyone's needs but we have hit the mother load within Valleywood. This shop isn't the hard sale kind of place. The goal I notice every time in is to get us into the right gear. That has consisted of new gear, used gear and occasionally online gear sent to the shop for setup to fit our needs. If you want a shop that is there for you and your family look no further than Valleywood. Yuri the owner is amazing as well and greets us like family whenever Zach is out on the slopes. Get with these guys and get ready for an awesome 23' season

It was my first time skiing! And this was a good spot to try it out! The check-in and rental…read moreprocess was smooth and easy and the bunny slopes were great for learning. There was staff available to help you out when you needed. Even the food and drinks were not bad! Hot chocolate? Yes, please! My only complaint is that one of the conveyer belts (if that's what they're called) had a huge dip right before getting on and you had to struggle to go slightly uphill to get on the belt. Otherwise a great experience!

Location so easy to follow. On arrival we were a bit confused which door to enter but I enter thru…read morethe right side straight back to the right corner to purchase ski n lift tickets. Then you go outside down the stairs to pick up helmets, ski boots and ski set. Lockers are easier to purchase downstairs since they are bigger and convenient. Beginner definitely take that ski lesson if you never ski before. I was a bit hesitant so I stayed on my bunny and green beginners stage slopes. Not for the weak either cause you can seriously hurt yourself falling. All in fun they do have snow tubing which on the weekdays they only open at 1pm. Weekend 9:30am for snow tubing.

Great selection of outdoor gear, tents, holiday gifts, etc. I've bought all I need for my…read morebackpacking trips and found gifts for the holidays for family. Staff was kind and the store seems to be ran much better these days than before. Definitely will be back!!

I was so excited about finding this local outdoor store last week. Great clothes, outdoor…read moreequipment, boots/shoes, etc. Bought two shirts, and knew that this was going to be my new outdoor store - goodbye REI. But now, I won't be back. I brought the shirts home and washed them - One button fell off. Brought shirt back to store with receipt to exchange. They told me that they would send it back as a warranty complaint and it would cost ME an additional $10! Acted like they were doing me a favor. First time I have ever had this happen that a store does not stand behind what they sell. I decided to take the shirt, find thread that matched and sew the button on myself. Great store, bad customer service!

Hayden was so helpful and amazing to work with. He was very knowledgeable and helped me with all of…read moremy questions.

Helpful and easy. Prices were reasonable and we got out of there with everything we needed. We…read moreget a discount because bought last years leftovers.

I had a very frustrating and disappointing experience at the Play It Again Sports on April 6, 2026…read more I purchased an Odyssey putter for $130, used a $57 store credit, and paid the remaining $82.29 on my Mastercard. When I returned the putter because I wasn't satisfied, the refund process made absolutely no sense. I was only refunded $12.24, then charged $70.05 for two other clubs, and told I still had a $57 store credit remaining. When I asked for clarification, I was simply told "that's just the way it is," with no real explanation. Because of this, I felt forced to pick out additional clubs just to use the credit--something I did not originally intend to do. The whole situation made me feel like I was being treated as if I were trying to scam the store, when all I wanted was a straightforward return based on the store's policy. To make matters worse, one of the older employees took a phone call in the middle of my transaction and aggressively pounded on the keyboard, acting like I was an inconvenience. The level of customer service was unprofessional and disrespectful. What's especially disappointing is that just one week ago, I had an excellent experience at the Play It Again Sports Springdale location, where the staff was professional, helpful, and handled both a purchase and return with no issues at all. Based on this experience, I will not be returning to the Red Bank Road location.

My husband insisted on coming here while on vacation because it brought him nostalgia. It was…read morerather full in the store even with only one other group of customers because of all the products. My husband enjoyed himself more than I did but I did enjoy looking around at all the options. My husband ended up purchasing his first disc golf disc, which is was extremely excited about especially since it was reasonably priced. The employee was friendly and offered to help with anything we needed. We're definitely glad we stopped in.

This place is great the guy that helped me was awesome. I was looking for some paintball stuff but…read morethey have lots of other cool things.

Very knowledgeable staff. They were helpful and well informed. These guys gave me the info I…read moreneeded to make an informed decision. Thanks guys

Welcoming knowledgeable sales staff. Good selection at a reasonable price. Good turnaround times…read moreon ski tuneups.

They deserve 0 stars. Walked in with the intention of buying a new snowboard and bindings. No…read moreone offered to help. When I walked up and asked to try some boots and bindings they could not help. I will never recommend this place or do any business with them. Support a different business

Everything is excellent. This location knows how to take care of a race-road bike…read more Excellent consulting on methods and locations to ride. Last but not least they are good people!

Called ahead, to make sure they carry and have ability to order brake pads. Simple, right? Common…read moreitem... he says he has to see the brakes to know what I have. I drive my bike there, & he: 1) would advise me getting hydraulic brakes vs. my disc brakes, before even looking at my brake pads. 2)wants to adjust my brakes- which I told him I just had done. I NEED NEW REPLACEMENT PADS. 3) wants to set me out for two weeks just so he can take my brakes apart to find out the type of brake pad I needed. Wow- I thought going to a "professional" would be helpful, but boy was I wrong!! ALL I NEED ARE REPLACEMENT PADS!!!!! Don't waste your time going here unless you can forfeit your bike for a month and pay for services not NEEDED. COMPLETE DISAPPOINTMENT- especially since I called ahead and he sounded like "Oh yeah, we can order them if we don't have them" USELESS FOR SIMPLE SALES OF COMMON PARTS!!!