(Zero Stars if I Could)…read more
I had an incredibly frustrating experience at this shop and felt compelled to share my thoughts. As a mechanic and former shop owner with over 20 years of experience, I went in seeking a simple tire mounting and balancing for a brand new Pirelli tire, having been referred by several friends.
Upon arrival, I met Thomi, the owner, who was friendly but informed me her regular mechanic was unavailable. Instead, her husband, also a mechanic, would take care of it. I expressed that there was no rush, hoping to have it back by the weekend, and she assured me it would be no problem.
Fast forward to Thursday when I called to check on the status, only to find out it wasn't done yet but would definitely be ready the next day. I received a call later that same day confirming it was finished, so I went to pick it up. I paid the $65 and carefully placed the wheel in my truck to avoid damage during transport.
Upon arriving home and rolling it into my garage, I was horrified to find several scratches on the rim. I should have inspected it before leaving the shop, but they were closing, and I was eager to get back to riding. I reached out via text to Thomi's number but received no response.
The next day, I returned to the shop. Thomi was busy with another customer, so I opted not to create a scene and instead made eye contact with her. She assured me she would make it right. However, the following day she called, claiming she was "1 million percent certain" she hadn't scratched the rim. This is especially disheartening considering it was the first tire on a 2023 bike with only 3,800 miles.
After weeks of waiting and no communication, I called again and learned Thomi would be back the following Tuesday. That day came and went with no updates. Eventually, after another two weeks, she called to ask whether the rim was powder-coated or painted, which I had no way of knowing.
Finally, after over six weeks of waiting, I got a call saying it was ready. I took my lunch to pick it up and inspected it this time, only to have Thomi deny any wrongdoing again and tell me not to bring anything back. Honestly, who would after such a dreadful experience?
Beware of this shop. I would have gladly waited two weeks for a job well done instead of enduring this whole ordeal with an inexperienced person. Save yourself the trouble and find a more reliable place.