I have been a loyal, regular customer of Sizzling Plate for years. From birthdays and graduations to casual solo meals, this establishment has been my go-to spot in Baguio. After my experience today, August 2, between 7:00 PM and 8:00 PM at the Session Road branch
I arrived starving and was seated around 7:00 PM after a short wait. Because I dine here so often, I didn't even need to look at the menu--I placed my order directly with the waiter who seated me the second I sat down. I received my complimentary soup and waited patiently. Having frequented Sizzling Plate for years, I know service is typically fast even during peak hours since sizzlers take minimal time to prepare.
However, as 8:00 PM approached--nearly an hour later--I watched every single table seated after me receive their meals while mine was nowhere to be seen. Being the only solo diner in the area, this made me wonder if my order made it to the kitchen
When I finally got up to approach the same waiter who took my order, his response was utterly baffling: he nonchalantly admitted he forgot to queue my order, then asked if I had ordered something completely different. I was stunned. He had been standing around the floor the entire time (Peak hour is finished and was just standing near the counter relaxing, I kept looking at him signaling but was just ignoring me), ignoring the fact that a solo customer was sitting empty-handed for nearly an hour.
What makes this even worse is the complete absence of leadership. Not a single supervisor or manager was present on the floor to oversee the staff, handle the blunder, or even offer a basic apology. I walked out, returned a few seconds later to confront the waiter directly about his sheer negligence, and left again--still, no management in sight.
To be neglected, forgotten, and offered zero accountability by a restaurant I have supported for years is beyond humiliating. Sizzling Plate Session Road lacks basic attentiveness, operational discipline, and managerial oversight. Management needs to address the complete breakdown of service standards at this branch immediately.
I will post this on all channels available channels read more