Horror story, arrived tired and late from flight, last thing you need is get additional sh**t to get the car you've reserved. If I wanted to get the car I had to pay "basic insurance package" (CDW + theft) that *surprise!* doubles the reservation price. Supposedly this is "compulsory" (even though the clauses in the contract state it clearly as optional) and was not included in the reservation: how can the web allow to make a car reservation without an insurance that is compulsory?? It'd be like reserving a car without wheels, and then charge you extra for them. They set the perfect trap, if you cancel you lose all the reservation money, plus being late and tired is the worst time to look for alternatives. Lets say this bad start spoiled my trip to Ireland, plus I spent all my travel days sh**tting myself what other scam they would come up with in the final invoice, since they keep a deposit of 2000€ + 100€. One of the reasons why I chose Sixt was because I could collect and drop the car directly at airport terminal as stated in the reservation: no shuttle bus. However, I was instructed when I picked up the car that if return time was before 17:00 pm I would need to drop it at Sixt compound outside airport and get the shuttle bus: another breach of contract. On a positive note, the car was fine and quite new, nothing to complaint about it. Never again Sixt, cowboy run operation. read more

wish I read these reviews before I booked. please NEVER rent from Sixt. Car was awful and after I clearly denied requirement of their expensive insurance as I am fully covered through my credit card they took a pre-approval of $5000 on my card for potential damages otherwise no rental. Now I have returned the car and they are saying it can take up to 30 days to release the $5k. This is fraud and unacceptable. I will never book with Sixt anywhere again. read more

The Team at Sixt at Dublin Airport were amazing - I pass through here every 9-12 weeks and the team now recognize me and are super helpful. I dropped a car back really late one night and Mukesh Saini, one of the execs, actually offered to drive me to my hotel given it was so cold - that is going beyond what is expected! The cars are always really clean and in great condition. There's never any surprises in the pricing and the walk from the terminal to the short term car-park, where the cars are waiting, is very easy. Thanks Declan and team. read more

I've used SIXT in the past in Europe without problems, but, this time it was an unsatisfactory experience: #1: The SIXT Dublin location check-in was unreasonably long, complicated, and seemed to be less than honest. While the line wasn't overly long, it took about an hour to check-in. We went through the check-in procedure when, because we were declining insurance (which would have cost an outrageous $1250), the sales associate insisted that we needed a letter from Visa Credit Card verifying our eligibility for coverage for auto rental collision damage. I told him that we had confirmed coverage prior to the trip. He insisted we needed the letter. To do this we needed to get out of line, call our credit card company, arrange for the letter to be emailed. Then, we had to get back in line and wait. We showed the letter on my phone, at which point the sales associate barely glanced at it, saying "I don't need to see that, the letter was for your protection." This was BS because, as I told the associate the first time, I had verified our coverage before the trip. It appeared that this was a gambit to make it a hassle to deny coverage in order to coerce us into needlessly paying for insurance. Then, because he hadn't retained the information from the first go-around, we needed to go through the check-in procedure all over again. Then, despite prepaying for the car rental, SIXT was going to charge us an additional $450. At this point, after showing our paperwork from our online transaction, we asked for a manager, who deleted the additional charge. #2: SIXT apparently has only one shuttle from the airport to the auto pickup location. So, we had to wait 15+ minutes to shuttle us over while the other car rental companies had repeated shuttles for their customers. The major entertainment while we waited for the shuttle was listening to other SIXT customers complain about their similar experience. The discussions ended up focusing on whether SIXT was unintentionally incompetent, intentionally incompetent, or simply dishonest. #3: We had signed up to rent a VW Golf (or equivalent). Instead, we got a dented Dacia Duster (made by a Renault Romanian subsidiary) which is not equivalent to a Golf. It's noisier, cheaper (about €17,000 compared to €21,000), and much slower to accelerate (12.4 seconds 0-60 compared to 7.6 seconds 0-60). The dent concerned us because our guess is that SIXT enjoys collecting money from its renters for repairs that never occur. The only equivalency was that it could seat 3 adults and our luggage. #4: All told, it took over 90 minutes from walking up to the counter to leaving the parking lot. #5: The car was not well maintained. The car's tire pressure sensor was on, but rather than go through the expected fiasco of getting another car or the issue fixed we drove on.The backup/reverse light didn't work (we didn't find out until later that day), and the interior windshield hadn't been cleaned in some time as it was heavily gazed and had suction marks from prior renters' sat nav mounts. This became an issue when we drove into the sunlight and couldn't see ahead - so, we had to get window cleaner to take care of that problem. Conclusion, if you like delays and waiting, feeling as if you're being scammed, getting a substandard car, then SIXT should be your first choice. Otherwise, avoid! read more

My sister and I rented a car in Dublin to drive and explore outside of Dublin. Paul and Jenny at the airport rental counter were great!! Bonus - We even learned how to pronounce Adare and Youghal correctly. ;) read more

Sixt - Successful driving and parking. - Car Rental Near Me - Dublin, D

For some reason this company won't accept the insurance coverage from either my insurance company or my credit card company. I was too tired to spend much time arguing with them but I will file a complaint with my cc company. There are choices for car rentals in Dublin and I would get another company rather than deal with these jokers. The counter guys couldn't have been more pleasant but I think that they are blatantly ripping off customers and sadly taking advantage of US customers. UPDATE: I received a note from the manager and he can't understand my frustration with their UNSTATED Policy regarding their surprise insurance requirements. Or the other possibility is he can't read and understand what I wrote. SIXT SUCKS that should be clear. read more

Zero stars for this company, not one. Last year they charged me $1000 to repair damage that I couldn't possibly have done in Bordeaux, and now they are claiming my daughter destroyed a clutch in Ireland after only a couple of days of driving (yes, she knows how to drive a manual), and expect her to pay $2k, even though she bought the $0 deductible insurance. Buyer beware: Their insurance only covers very limited liability in an accident! Did they mention that - heck no. Save yourself a giant headache and don't rent from this company anywhere. read more

I have been traveling to Ireland regularly all of my adult years. Due to Covid I landed in Dublin appose to Shannon for the first time in a very long time. I was bit nervous after recent reviews of Sixt Dublin. My expierience was just the opposite. The counter staff was excellent, vehicle clean and well maintained, return was seamless. The van driver took us directing to RocDoc for our Covid test and explained to us exactly how to get to the airline check-in. Final invoice was exactly as quoted. I highly recommend Sixt during this hectic travel protocol. Thanks Sixt team. read more

NEVER EVER do business with this company! I've rented cars monthly for the last 15 years for travel, never have I had this experience. First they lied about having to have the insurance because my insurance covered me. Even after showing them the letter from my credit card company saying I was covered they said it didn't work. COMPLETE LIE. After the long process of getting a car, I got into the manual transmission car (which I own one of my own). Within 1 km of leaving the facility the clutch went out of this car. Again I have one of my own, but even if I didn't drive a manual often, NO WAY should the clutch go out within 1 km of leaving the lot... Now the insurance has a 2,000 limit, the insurance they made me get. Then they wouldn't let me rent another car after the one they gave me died, without renting an automatic. We are currently $400 in the rental, prepaid for the first car and now another $850 for the automatic for a week. $1,200 for a 1 week rental. On top of that, I declined the liability of the car failure, but when I got back home there was an additional $1900 charge on my credit card to replace the transmission. This company has now ripped off $3,100 from me. AGAIN - NEVER EVER EVER Rent from this company. Read the reviews and go somewhere else. read more

DO NOT RENT from Sixt. I have had the most horrible customer service experience. I rented a car in May - friendly attendant but informed me that the $500 I had paid to reserve the car did not include insurance. After paying an additional US $1000 we drove off trying to make the best of it. THEN THREE MONTHS LATER I receive an email notifying me my credit card will be charged EU 300 for "scuffs" located on the passenger side door. Newsflash, the roads in Ireland are very small and if you intend to do any travel outside of the city you will be on narrow roads where grass and weeds might brush up against your car. Don't risk it with Sixt. Even after this I asked for additional information to file a claim with my insurance and they have failed to provide any of the needed info. Absolutely horrible customer service. Don't risk it with Sixt. I feel taken advantage of. read more

THE ABSOLUTE WORST. Would leave less stars if I could. They offer you a amazingly low fee on the website only to FORCE you to buy their collision insurance of $60 euro a day! If you do not want the insurance then they want to "authorize" you $5,000 (yes, 5 THOUSAND) euro on your credit card! Sorry, but the average person does not have that sort of available credit on one card - if you do, kudos. So you're forced to buy the $60/day insurance which even for a tiny vehicle will put you into the $80-100USD/day range. Keep in mind that even if your credit card company covers international rental vehicles (I use Chase United Airlines card which does) DO NOT BE FOOLED, they will not accept it. Oh and even after being forced to buy their in-house insurance they will want to "authorize" an additional $300 euro on your card incase you get parking or speeding tickets. Well this "authorization" turned into an actual charge and I now have to fight to get it back. All this for a 24 hour rental - next time I'm taking the bus!!! (which I strongly suggest if all you plan to do is stay in Dublin) ABSOLUTELY WORST RENTAL EXPERIENCE OF MY LIFE AND I AM A SEASONED TRAVELER! read more

I am a retired Marine Corps Officer and I have travelled extensively for more than twenty years. I have rented hundreds of cars in dozens of cities and from several different rental companies around the world. So, I feel quite qualified to make a review of this magnitude. This was the single worst rental experience, ever. Anywhere. In fact, I didn't realize renting a car could be so stressful. I was wrong. The shuttle service was fine. You guys picked us up, were polite and punctual. We proceeded in an orderly manner to the counter and this is where the problem arose. Your representative was a nice enough young man that seemed to be put into a bad situation by your corporate policies. For starters, I didn't want a large commercial shuttle van, but I got, a large commercial van. That's fine. No worries. I excepted it. Then I was told my card was declined?! That's never happened before - why? Because I was told that Sixt would have to put a $2000 hold on my credit card. I have NEVER heard of such an outrageous hold being placed on a card. Even if I could have talked my card company into allowing the hold, I wouldn't have done it. We began looking for another rental company in Dublin but the representative said he would talk to the manager and see what he could do. Meanwhile, me, my wife and family began panicky international cell phone calls to credit card companies and other car rental companies. Then the rep came back and said they would reduce the rate of the hold to $500. Why the sudden change?! I agreed to this hold on my card and we then found out that the car was a manual transmission, which may have been my fault when I booked the car. So, I will own that one. But to get an automatic would be another costly upgrade. We then found out that I would be forced to buy Sixt insurance on the car?! Why would I have to do that? I have booked the car on my credit card and the card covers theft, collision etc. But, even still, I had bought additional car insurance via Expedia just to cover all my bases and now I am FORCED to buy another insurance product from Sixt. I believe it was almost 100 Euros. Then the rep asked if I would be driving to Northern Ireland from Dublin; I should have known by now that it was a setup, I said, "yes" only to find out that that would be an additional charge to drive the car in a foreign country. I believe that charge was another 50 Euros. We then walked out to my large commercial shuttle van to find a dirty and damaged vehicle. There was still some trash and a coffee mug in the vehicle from a previous passenger. I was told that any additional damage I was going to be held financially responsible for. Are you kidding me? I can't even see the car's paint for the dirt. I had my family to canvass the car with their cell phone to record photographic evidence of the damages that were not annotated. Then I had the representative annotate the damage on the Sixt forms and I took photos of the forms, as by now I was very, very leery of the Sixt company. Once on the road, the oil light kept coming on. I was afraid of checking the oil as the owner's manual said the vehicle required special commercial oil. Finally, we returned the car and I pray this nightmare is over but I am still not sure what will happen, as the charges on my card fell off. All of them. Which makes no sense. So, I am not sure what the end result will be and I may need to alert my card of what is going on. Ironically, a friend of ours is in Scotland and rented a car from Sixt and she has been stranded in Inverness, because her car from Sixt has broken down... Bottomline: This has caused great stress to what was supposed to be a relaxing vacation. I will never use Sixt again. I will never recommend Sixt to anyone and will seek to keep others from this nightmare. Thank you for listening to a very, very frustrated former customer. Ralph R. Brown read more

Worst car rental experience of my entire life bar none. As many other reviewers have stated, a reservation is not a promise of a car. I waited over an hour at the counter for them to track down a car, any car. Fortunately I was the first one at the counter, because there were several people behind me who presumably waited much longer. Once I finally received a car, the low tire pressure light came on about 10 miles down the road. I filled it to the manufacturers recommended air pressure, and made it about another 10 miles before the light came on again. I check the tires closer, and they are nearly bare of treads. Start driving the car back and the tire blows. I call customer service and they tell me "No problem, get the tire replaced and save the receipt for a full reimbursement". Now that the cars been returned, they refuse to reimburse me, and refuse to respond with anything other than a copy/paste message that they are not responsible for the damage. I have been trying to work with customer service for days now, and they're a complete dead end. I see that Sixt likes to reply to these reviews and act like they're going to fix it, but rest assured if this review is still up they havent fixed anything. read more

Car broke down, clutch went out,( yes I know how to drive a standard ) company wants another 1500 euro to send another car leaving us stranded In Roscrea looking for another way around. read more

These incompetent morons hassled me for over an hour before giving me my car. I filled out everything online ahead of time but that did not help at all. The whole experience was a confusing and infuriating waste of mine and my family's time. Will never use again. read more

Worse renting experience ever. They made me leave a $1852.79 deposit that I have spent 5 days fight to get back after renting the car over a week ago. Still haven't gotten the money back and will be filing a claim against them. This is after they sent me a bill for tolls that I had paid in person and I had to show "proof" of payment of those tolls. Thankfully I had charged the 2 euro toll to my card and had the statement. I will never be using them again, not worth saving a few bucks on a rental. I also requested a SUV because my boyfriend is really tall and has trouble fitting in most cars. They would only give me a tiny BMW because that is all they had even though I had made the reservation months ago with the request. read more

I've rented cars all over the world, and this is the worst rental car company I've ever used. Like other reviewers, I also arrived more than 60 minutes after my original anticipated arrival, and they had given away my car to someone else, even though I had pre-paid in full for the rental! I told the employee that this was ridiculous, but he said in a condescending manner that I should have read the fine print. I tried to argue that since I pre-paid in full, then the car should be available for me at whatever time I show up! But he just said, "Sorry, but those are our policies." I needed a 7 passenger car because I have a large family. They said my only option was to "upgrade" to a "better" category (still the same size 7 passenger car) for an additional 135 Euros (on top of the 685 Euros I had already pre-paid). I told them they should "upgrade" me for free, since they are the ones who messed up my rental. They laughed at me and said no. They wouldn't even give me a discount. They knew I would pay the extra money, because I was stuck: my only other option was to get an expensive taxi and go find another rental car company and hope they had a 7 passenger vehicle, and I would also lose the 685 Euros I had pre-paid to Sixt. This was a bait and switch scam! I will never rent from this company again! read more

NEVER GO WITH SIXT!!! We had a horrible experience starting with picking up the car. We had to wait over an hour with only one group in front of us. The car had mismatched panels. We rented the car in May. Unfortunately I think they were understaffed and only had 2 employees checking in the cars. When we returned the car the line was backed up to the gate and then they shoved us off to the side. Then someone did a quick check (less than 1 minute) and said we were good to go. When we asked for a receipt they said they don't have any. I took pictures of the car after we parked it in their lot to prove that we dropped it off and there were no new damages. We rented the car in May and prepaid for the rental. After returning the car in May , starting at the end of June, we have received 4 different charges (got a new one yesterday, 2 months after our trip) that have been about $160 each time. My husband has spent several hours on the phone trying to get a hold of Sixt and with our credit card company disputing these charges. Such a frustrating experience!!!!! Go ANYWHERE else! read more

Your company left my wife, my 9 month old infant, my 2 young boys and their 70+ year old grandmother stranded for 2 days before offering to supply a replacement vehicle. Plus you still have not credited us for the cancelled rental and are also trying to charge us a damage deductible on top of everything else. Is this really the way you treat all of your customers? Your company was recommended to us by a former employee of Sixt that raved about your customer service. I too own/operate a company that depends on customer service. If I treated my customers like my family has been treated by Sixt I would be out of business. I emailed your customer service department immediately after my wife informed me of the issue with your company. Since no one ever bothered to respond until to my wife or I we disputed the rental charge and will dispute deductible charge as well. Just think....if she had been offered a suitable vehicle replacement to begin with this whole mess could have been avoided. But instead she lost a day having to locate another rental car company and we now have a monetary dispute on our hands. I hope that this issue can be resolved without seeking legal counsel. Sincerely, Capt Monk Daniel USCG read more

VERY PUSHY people, forced us to pay for another driver and extra insurance, on top of the extra we already had ... very damaged car to begin with, then they wrote a list of EXTRA DAMAGES on the form after we left (at least use the same color ink, people! C'mon!). Tried to fight it ... they sent pics of damage with rust already on it and said we did it. Total cost at end of 12 day rental = $3200+ Sadly, all of Ireland pays the cost of our experience. NEVER AGAIN read more

I wanted to place a review here as the staff at Sixt Dublin Airport were so helpful when our booking went wrong (due to no fault of ours). My sister was flying in from Australia, she had booked online, but a delay in Heathrow overnight meant she could not collect the car as planned. She wasn't able to contact Sixt but came through with her three children after a very stressful journey the following day. Brian, the Customer Service Agent was lovely. We were worried about whether the booking would still stand, or whether the car would be still available, but he was so friendly and helpful. Took a very stressful situation and calmed it down immediately. He went over and above to sort the booking and she ended up with a better car than expected. Great to see someone go out of their way to be nice after such a stressful journey. read more

Easy to use, the nicest customer service, cheapest out there, had no issues getting the car (a first for me with rental car places), but there is a reason why they were so cheap: they refused to accept my insurance from a very reputable company (citing Irish law) and would not release the car if I did not buy their insurance (which was ridiculously overpriced even with a high deductible). So... That's how they f#€k you in the end, so buyer beware. read more

They scammed me out of $500 for non-existent damage. This is after they wouldn't let me decline the CDW coverage that my credit card covered because I didn't have a "hard copy" proof of coverage signed by the credit card company. read more

This company is a scam and incredibly unreputable. I prepaid my car and though AMEX covered addn insurance agent wouldn't accept. I was hostage. No way to get a refund and they wouldn't give me a car without paying addn 180Euro. Horrible. I would NEVER rent from them again. They were so horrible that we cancelled our reservation and paid the 3-day penalty and rented through Budget. read more

Terrible. Pushy, misogynistic, wouldn't accept existing insurance coverage and claimed a hubcap scratch would cost $200 to fix. Don't rent from here. read more

Have used sixt a lot in both Dublin and Cork. Have found them very good value. Very helpful. I have my own excess insurance so they stop a deposit on my credit card but it tells you this in the booking and on your voucher. You get the type of car you book.. So if you want large or luxury then you need to book that. My only warning is to make sure and check car for damage that is not listed. But again they warn you about that on collection.. Basically good value, helpful but read your booking information in advance. read more

Without a doubt the worst ever. I booked a car in January of this year, for a trip to Ireland in April. I also called sixt a week before my trip to make sure everything was ok. I got to Dublin airport at 5.30 am. At 8.30 am they told me somebody was bringing my car from another town and they had no idea how long it would be before it got there!! And did I mention that I had a 3 yr old and a 4 yr old with me, that had just flown through the night and were exhausted?? So I went to Europcar and got a car and was left airport within 15min. Sixt were unable to offer any explanation only shrug their shoulders. USELESS!! And it took me over a month to get my money back, as I had booked through travelocity I had to pay in advance. If these clowns are in business everyone should give it a go, you'll be millionaires in no time. WORST EVER!!! read more