Äußerst enttäuschende und fragwürdige Erfahrung mit Enterprise…read more Ich habe bei Enterprise ein Fahrzeug gemietet und wurde bei der Rückgabe mit einem angeblichen Schaden konfrontiert, den ich nicht verursacht habe. Beanstandet wurde eine minimale Schramme am Gummi des Reifens, die extrem schwer zu erkennen war und die ich bei der Abholung entsprechend nicht bemerkt habe. Bei der Rückgabe wurde mir lapidar mitgeteilt, dass ich bei der Abholung unterschrieben hätte und der Schaden nun mir angelastet werde. Eine Diskussion oder ernsthafte Prüfung des Sachverhalts fand nicht statt. Die Konsequenz: Die Kaution wurde einbehalten. Diese Vorgehensweise empfinde ich als höchst fragwürdig. Mein Fazit: Wer hier mietet, sollte davon ausgehen, dass die Kaution bereits bei der Abholung verloren ist, selbst bei Schäden, die kaum sichtbar sind und nicht eindeutig dem Mieter zuzuordnen sind. Gerade an Standorten wie Dublin, wo es zahlreiche Alternativen gibt, kann ich nur dringend empfehlen, einen anderen Anbieter zu wählen. Diese Erfahrung hat mein Vertrauen in Enterprise nachhaltig beschädigt.

I rented a car from Dublin and the folks were very nice and accommodating. However, there was a…read moredent in the back of the car when I picked it up and I had a nice lady from Enterprise come out and take a picture for documentation, as well as my own picture. When I dropped it off at the Shannon airport, it was all fine. Then I saw on my credit card bill I was charged over $1,200 in new charges and didn't receive any of the $350 back I was charged in Dublin. Also side note (a small dent shouldn't be $1,200 regardless of this situation!!!!) I have been trying to call and email for 4 days and there hasn't been any communication back to me, only that they are busy and will get back but the charges have come through. Overall a really terrible experience from an amazing trip. I'd love to take this review down if someone calls me back and we can get situated.

Amanda at the Dublin Airport Enterprise was so kind, welcoming, and helpful! She got us registered…read moreand matched to our rental quickly and efficiently! So cheery too! Thank you, Amanda!

Beware of this company's rental practice to tourist's with residency outside of Ireland. Even if…read moreyou buy the most comprehensive insurance, it does NOT cover a long list of services. These include engine failure, the clutch, tires and electrical system. I paid over $200 for the most comprehensive insurance the agent said they offered and an additional fee for roadside assistance. We spent an entire day stranded in Dundalk, with little or no compassion from management. The tow truck driver claimed "this happens all the time." I've been billed $1,700 for the clutch and $144 for a replacement rental, which I never signed or initialed for.

I waited a few weeks after my return to write this review as I had, an honestly still have, a…read morepending inquiry about a random charge I received a week after my return. Even with that, I reluctantly gave the second star as my experience from pick up to drop off was without issue! This location is situated away from the airport and requires a shuttle to and from. Shuttle is easy to pick up at both areas and is constantly running. The line inside fills up quickly as every bus load has around 20 folks, all who are after a car, majority automatic cars. If that is the case, be prepared to wait on those busy weekend days, even if you reserved. We reserved an automatic and initially was told they were waiting, however got lucky as someone returned one as we were getting to the counter. Our reservation saved us, so I highly recommend reserving a car. Service at the counter was fine. They were not friendly, nor un-friendly. It was as efficient as it could be and ended with keys in hand. The car was solid. A Skoda model that got great gas mileage and had plenty of interior space. It was nice, even though odd, to be directed to return with the gas tank empty. Due to our limited amount of driving, I returned with half a tank, and weirdly suspect that has something to do with the additional charges. As for the return, all seemed fine. Pulled in, parked, got it looked at, printed receipt in hand and then hopped on the awaiting shuttle. None the wiser to the pending $250 that was coming my way without explanation mere days later. I have since reached out to Hertz twice, but have gotten no response at all. I am now disputing with my AMEX as an unauthorized charge seeing that I have gotten no response or detail as to the reason for the charge. These are always the same horror stories. Completely ruins the overall experience, which for the most part, was wildly successful and positive. Overall, I won't recommend to not rent from Hertz at all, but be mindful and cautious.

Off airport facility. Traffic at the airport when I came in…read morewas extreme so if you are flying from the States I cannot recommend this. Also standard hi pressure insurance sales. Will update when I return as to how anal retentive they are - I suspect very They claim 'an extra 15 minutes' for a return - perhaps if you have a helicopter - cannot imagine it will be that fast.

We rented a car for 6 days at Dublin Airport. Prepaid online with full insurance (100 Euro…read moreexcess/deductible). Also purchased Glass/tire coverage for a few euros per day. Last time we rented in Ireland with Hertz got a tin can of a car, never again. Dooley's gave us a nearly new Ford, 4 doors with manual transmission. From noon Monday through 8am Saturday was about $260 (plus petrol, returned with full tank). We could have used credit card coverage for insurance, but the price was reasonable enough. We booked online before our trip. Irish car hire companies have been know for sleazy sales tactics but seems like they have cleaned up their act. I would rent from Dooley's again. I would award a 5th star if they did not charge for spouse as additional driver. That would differentiate them from the other Irish car hire companies, and would be good for business.

Fast check out for our rental and the staff were very nice. Unfortunately the cars with wifi…read morehotspots were all taken (pretty popular) but the gps navi was just fine. We're pretty resourceful so we don't get lost that fast i just have to remember that it's a right hand drive like Japan. Hubby was good with reorienting me LoL. The car was just what i expected...economy, fuel efficient and small....:-) Paul, the shuttle driver was so pleasant! he gave us tips and places to go which we really appreciated especially since he visited California so he knows the difference and gave us tips with driving over here. Great service!

Ross really helped us this morning, going above and beyond to ensure we would not be late for our…read moreinternational flight. Thank you Enterprise for a wonderful experience. Highly recommend the Swords location in North Business Park.

Very unhelpful Agent, with sarcastic comments and very unhelpful…read more When I couldn't find my drivers license to hire a car, the agent said in the middle of a conversation "we'll if you get on a plane, you must have a ticket" which added to my distress

Scammers. Make sure you ask them to remove their vehicle…read moretoll tag as it is a way for them to fine you, it will open the toll gates for you leaving you with no way to pay for it yourself and this will instantly result in a fine from them which can add up to a lot if you are a daily toll user. Scamming c... in the nicest way possible no warning, I was thinking they will deduct the toll fare from my card but instead they decided to fine me and extra 8€ on top of my toll fare for each time I had travelled thru...

Hello, I would like to Thank your Dublin City center location for going above and beyond the normal…read morecustomer service of Enterprise. All The employees went out of there way to help us get to the location and then after to help us get to our Hotel!! Big Thank You and a very Merry Christmas to all.. The crew at the airport are exceptional as well...

We had read avoid renting a car in Dublin and that it was scary and unfriended driving situation. I…read morewould agree. At airport the line was long and slow unless you were a preferred client. We not pleased to find the car wasnt there .. had to catch a shuttle and wait in another long line. Catching the shuttle was a mess all the people all together not divided by company. On the shuttle we hatched a plan ... I'd get in line while he waited for unloading the luggage then I'd stay with luggage as he took my place in line. Probably saved us 30 minutes of waiting. Spoiler alert this line is long and slow. Hubby still in line haven't seen the car. We are well aware to not cheap out on extra insurance as many cars get damaged

First off - the 5000 euro deposit fee was never told to me prior to booking so we ran up against…read moreour credit limit Car ran fine but had scrapes, the cruise control didn't work and the wiper blades were not good - this is bad in Ireland for sure But the kicker - we got back and they pointed to this tiny chip in the windshield - next thing you know - $1460 US dollar charge for replacement. I used and paid for their liability but of course - glass not covered. Will be disputing

Had a pleasant experience this time in Dublin by renting a car from County Car Rentals - a division…read moreof Sixt car hire. I was determined to not go with Hertz again, having had an awful time when I was last in town where they had me driving a old, worn out and jacked up car, and experiencing terrible service, which included high delays in getting my car from the lot, poor management and then difficulties with the return as well. County Car Rentals was entirely different. My experience at the Sixt welcome desk was great, the male employee serving me was attentive to my needs and very thoughtful. I explained that I was in a rush - with a business meeting in town in an hour - so he called up the driver and asked him to hold the bus for me. He directed me out, where I got on the bus and was at my car within minutes. The car itself - an Aventis with automatic transmission - is very good, looks very presentable and drives well. I would recommend renting a car at County Car Rentals.

Car review After…read morereading the reviews of this location, I have to say they're a little unfair. I've rented from Sixt numerous times in the States, and have always had a positive experience. I went here knowing it would be different than how we conduct rentals in America. The main complaint is the excessive hold they place on your credit card upon check in, and this seems to stem from misunderstandings. The hold/deposit decreases based on how much insurance/excess you select. If you opt for no/low coverage, or want to use your credit card CDW, then yes, they will place a significant hold to secure the car. I opted for the €0 excess, so the deposit was only €100. I don't really blame them for this; if you have never driven in Ireland before, you WILL damage the vehicle. There is simply no room for error, and mistakes will happen. The first time I drove a car there, I ran into bushes, grazed the passenger mirror on a fence, and severely curbed the rims. Luckily, Enterprise didn't charge me for that; however, even in the States, Sixt is known for documenting every minor scratch you put on their cars - especially the locations with the AI camera arches. Anyway, as for the experience, I arrived to the Sixt counter inside terminal 2, and was pleasantly greeted by Adelina. I provided the necessary documents, she confirmed the protection/insurance selections, provided a free upgrade, and gave clear instructions on how to get to the vehicle lot. I took the shuttle over, quickly found the car, and was on my way. I was assigned a Renault Captur, and though it had high mileage, it was clean and in good mechanical condition. I put well over 1,200 KMs on it over six days, and got decent fuel mileage. Overall, you have to consider their point of view - renting to Americans who are accustomed to driving on the right, with roads considerably wider and easier to drive than Ireland's. As a result, they protect their vehicles for inevitable damages. Set your expectations realistically and protect yourself as much as possible, even if the protection is more than the rental; it's worth the peace of mind.

SCAM! My price when booked online was €217. When I got off a…read more20 hour trip they slam you with a hard sell pitch and force you to buy insurance that is gravely overpriced!! Basic insurance is €200 plus you have to pay a €2000 deposit!! Yeah €2000! If you choose no insurance you have to pay a €5000 deposit!! The middle insurance that only requires a €150 deposit added €600 to the cost! The fact that after you get off a long flight you are hammered with an hour of sales pitches then have to hand over basically all of the discretionary find for an entire vacation is ABOMINABLE! As for the car: total junk. The brakes scratched and squealed the whole time, the key was literally taped together and fell apart the whole trip. It was so frustrating to keep track of the pieces. RUN FROM THIS PLACE!