We were made to wait over three hours before we were allowed to check in even though we arrived at 1:30 in the afternoon. When I asked to speak to the manager the man on the other end of the phone was rude and told me they were short staffed and there was nothing he could do about it. Made not even a gesture to compensate us. Didn't even sound sympathetic. Dennis who was working behind the desk was kind enough to at least give us a late check out to make up for the very late check in. read more

Tourists beware of the restaurant - incredibly expensive. Lunch "specials" will cost you $28 a piece for basic fish and chips or pasta dish. Food was adequate, nothing special and certainly not to justify the price. The music was also very loud so it was hard to have even a basic conversation at the table. Will not return. read more

This is a cheap, dumpy noisy hotel. I stayed here 3 nights in August 2013, expecting a 2 star experience. That's pretty much what I got. My room was clean enough, the appliances worked, and the paperboard furniture did its job. There was a fresh coat of paint on the walls, which for five whole minutes fooled me into thinking the room was slightly more appealing than a cheap motel room. (It isn't.) There is a raucous bar right next to the hotel that blasted all kinds of sounds into my room well into the night. The sounds generating from the inside of the hotel weren't any better either, as the hotel that night (a Monday) was housing a collection of younger adults. Lots of loud music and giggly conversations constantly streamed through the paper thin walls, even after the music was turned off (after I complained at the front desk). The lesson here is that this place has really thin walls! People should be able to have conversations behind closed doors without their neighbors hearing every word. Even if their taste in music is tragic. I eventually re-complained, and the staff kindly moved me to a different room. The hotel is largely staffed by young foreign kids of whatever nationality you can imagine, and most of them are pleasant enough but hardly know what's going on. The other staff is a mixed bag - one person was straight up rude, short and snippy, and also wanted to keep my ID card until I had paid for the room (!? I refused), while a different person was in contrast really friendly and helpful. The gentleman who gave me a ride to the airport was on time, kind and professional. The location is great, within a stone's throw from Sitka's main commercial drag, and there is a good amount of parking available. There is a coin-operated laundry service inside (washers and dryers). There is also WiFi - ask at the front desk for the code. read more

The room was ideal. Beds were comfy. The whole room was clean. We found the bar and grill to be most convenient. Go for the fish nuggets. Nice salad too. The Sitka Hotel is legendary and it lived up to its reputation. read more

Hotel was a great location. Amy was amazing, picked us up at the airport, checked us in and gave us great advice on historical sites, bars and restaurants. The rooms were clean and ready early. The sweet housekeeper was very helpful and from what I could tell was the only housekeeper there. We stayed here because we didn't want the chain style hotel and this was perfect. Totally would recommend this hotel. read more

The staff here are amazing. They are very friendly, prompt, and kind. I highly recommend this hotel. The hotel was spotless, very clean.

Outstanding. 5 stars is not enough. Food is locally sourced, fresh and inventive. We all enjoyed our meals. Quality is over the top, bartender knowledgeable, wine list limited but respectable and service outstanding. Will accommodate to meet your needs. Shame on you if you miss it. We enjoyed Duck, Crab salad and razor clam chowder (really terrific), pork chop (tender and moist), and the game medallions (reindeer tonight). Don't miss it! One suggestion....-encourage this thoughtful, inventive crew to develop their own signature deserts, please! read more

Our stay was very nice. The room was comfortable, huge and roomy. The best part about our stay was the staff, each staff member who assisted us was amazing. We will definitely be staying here again should if we do return. The restaurant was beyond amazing, the cook deserves mad props! read more

I remember the old horrible Sitka Hotel and this new, fabulous replacement is wonderful. Upscale Alaska for sure! I dined there two different nights a few weeks ago and both my meals were excellent. Duck over homemade noodles and wild mushrooms with a glass of the house red was a perfect meal. Later that week I had the venison medallions which was another excellent choice. Our party of three all thought our meals were excellent. Our server was personable and polite and did a great job. My only criticism is that the only deserts were three different cheesecakes which good but not great and I thought that those were somewhat small pieces. read more

See all

This review is for the restaurant only. I was in Sitka with my wife for a day waiting for a cruise down the inside passage to Seattle and we went looking for a place for dinner. We stopped off at the Sitka Hotel Restaurant for no particular reason other than we walked past and it was open. The Sitka Hotel itself is an older building but the restaurant appeared to be recently remodeled. It was pretty busy but we got a table right away. The menu isn't that inspiring. Sort of the same old same old that I have seen many times before- burgers, pasta, etc. nothing that appeared truly local in origin. My wife had a burger and they were glad to substitute a small salad for the fries. I had the fish and chips. Everything was ok but sort of ho hum. But this is a business and they were doing well so the formula seems to work. Service was good and the wait for our food was not long. Do I have any desire to return? No - not that the food was bad but that it was boring. read more

Clean and equipped with all the amenities. Extremely Spotty Wi-Fi that is also incredibly slow. A decent on site restaurant with a well stocked bar and a chef that will be happy to cook up your catch of the day if you make contact ahead of time to organize and coordinate. Overall a decent, solid place to stay. Oh...... order the Halibut Chips if you get a chance, they are very very good. read more

We loved staying at the Sitka Hotel. The food in the restaurant was absolutely delicious and the restaurant had that quaint feel. The staff was warm and friendly. The rooms are newly updated and beautiful. The hotel is also located within walking distance of almost everything to do in town. We will be back next year and staying at The Sitka Hotel. read more

Friendly staff...it took over 40 minutes to cook our breakfast. There were three proceeding tables. My brother's scramble was undercooked, and took another 20 minutes to redo. Food was ok. read more

I have had some friends that did not like this hotel. Here is my experience... I was picked up quick at the airport. I was ready to go to bed, I was checked in quick. The room was huge and the TV worked good. The room was clean and did not have a bad smell. I did have a room that was across from a bar and people and music was noticeable but it didn't really effect me any. I had a really good view out my window it was very cool. I went down to have breakfest at the restaurant that is connected called Victoria's Restaurant. I really liked this restaurant because alot of the locals seem to come here for breakfest and everytime I ate here I saw someone I knew. The hotel also was very close to the hospital so it was easy to go visit my friend who was in here for a week. They also have a little laundromat so I was able to do my laundry when needed which is good. The cab drivers always made it to the hotel right away when I needed to get around. I am not sure what was other peoples experience but I had a very good experience and I plan to stay at this hotel next time I am in Sitka. read more

We couldn't get into our room until 5 PM or so because they were so short-staffed on cleaners. That is somewhat understandable. But when we did get to the room, there were no overhead lights, just a bedside lamp. And only one side of the bed had a lamp so my husband and I had to arm-wrestle for who could read before bed. The alarm clock was unplugged, the coffee maker didn't work. The bath towels were very small, like hand towels. We were next to the noisy bar, which we could absolutely hear. There are only a few things one needs in a hotel room, but this room had almost none of them. I will say, it was clean, and the woman working the front desk was very nice, if overwhelmed. They supplied a shuttle to the airport in the very early morning and the driver was there on time and very courteous. We suggest the owners visit the rooms and actually try staying overnight! I bet it will be illuminating. read more

Solid, hearty food that warms you on a rainy day. A bit salty and greasy but ok otherwise. Tables have a great view

Great Hotel! Extremely clean and very comfortable beds. Robert and Debbie have done a fabulous job renovating the hotel and the staff headed by Kevin is top notch. Great restaurant with a great wait staff. Joe, Curt, Cindy are very knowledgeable and professional in their service. Ask Jack the bartender where to go and what to see. Very Family oriented! Great place! read more

We were really disappointed with our stay. The front desk staff (at least 3 different people) had poor customer service skills. The rooms were bare minimim, and beds not very comfortable. House keeping never came any of the 4 days we stayed so no clean towels or sheets. When we inquired with the front desk we were told that every room gets maid services daily and were assured our room would be cleaned. It wasn't. The last night of our stay the room smelled like sewage. We asked to speak to the management but never got a call back. We won't stay there again. Price was to high for the low quality of our stay. Oh! And, the phones didn't work. The elevated broke down. And people from the bar next door kept us awake at night... read more

The restaurant is superb, the location - great, and service in the rooms and front desk - nice. Great place to stay in Sitka.

Terrible service. Waitress tried to give our food to the table beside us then only brought half of our table's orders. We then waited over 45 minutes for the second half of our table to get their food. (We were a party of 4.)The people's food that had come earlier was cold by then and my one year old son had snacked so much he didn't even eat the food we ordered him. We were offered no explanation during the wait. When I spoke with the manager he was rude and walked off in in the middle of the conversation. We received no apologies and were told "it's a cruise ship day. You've got to expect delays." I would recommend going somewhere else while visiting Sitka. The Pub serves great food and has friendly folks there. read more

Granted, it was late August, and the staff are tired of tourists. It was also the day after a storm, so lots of rooms had to be cleaned in a hurry. Laundry staff were short-handed. But... one clean washcloth was stained with old brown stains, and the folded tub mat was very wet on half of it, as if re-used. The internet was as spotty as can be, but we are told all of Sitka is like that. The front desk person smiled once in two days. There was no half-and-half for coffee/tea, only fake creamer. The breakfast was just OK, a cold buffet. On the good side, the location rocks! Right in the center of everything, walking distance to so much, and a nearby city bus if you wish. The shuttle to the airport was quick and efficient. Bed comfortable. A staff member dashed to our room to assist with a TV problem and resolved it immediately. I was going to give three stars but the caption for three says "A-OK" (which is saying a lot for a "C" grade) and the caption for two says "I've experienced better." So, in my humble opinion, for this one stay, I'll say I hope the hotel can address these shortcomings and improve. I think they are trying. read more

I readt he other reviews and I can see where they are coming from, but I had a great experience at this hotel. I was on the 3rd floor facing out to the beautiful sound. From my wndow on my first night, I saw some orcas out in the sound. I saw a juvenile eagle in the tree close to my window. My room was quiet and the hotel was giving guests the quarters needed to do laundry to make up for the inconvenience of having to walk through a halll way undergoing construction to get to the laundry room. The wifi on the 3rd floor is sketchy, so that is an area of improvement. The beds were utilitarian, neither uncomfortable or comfortable. The artwork on the walls was original work made out of pressed flowers (they were nicer than this description makes it sound). The blankets were cheap acrylic, but perfectly serviceable. Long story short, you are probably in this island town to either go on a cruise or go fishing, so you won't be spending a lot of time in your room. When you do, it's clean, quiet and serviceable. The front desk staff was always pleasant. No complaints. There is a strip of shops very close (street behind the hotel) and there is the public library across the street and many bars and restaurants close by. read more

Great new place to stay while visiting Sitka. Everything is new and very clean. The restaurant serves excellent meals with great service. The place to go. read more

Omg horrible customer service, never have I experienced anything like it. They made me feel like a nuisance instead of a valued customer. Rude front desk who never picked up the phone, and room was smelly and hot. They said they had WiFi but it never reached to the front desk. We were put in a room where someone was pressure washing the entire day and started back up early in the morning. Upon going to check out the next day, I told this to Samantha at the front desk, who told me they'd "only been pressure washing for 15 minutes" and denied they had done it at all the day before. I resent being called a liar. Rather than argue with the girl I walked away, telling her I would never stay at her hotel again, which she responded to by telling me it was fine by her. Upon checking into the super 8, I was informed I wasn't the only one offended by her and they had lost several customers to super 8 that mentioned her by name. Atrocious. read more

The Sitka Hotel Restaurant is a new addition in Sitka, only being open for about 6 weeks. The restaurant has a nice atmosphere, though it can get extremely loud. The tables are great for 2 people, but with four you have to straddle the legs. (The waiter said they have received many complaints on the tables) If I had written this review after my first visit to the Sitka Hotel Restaurant it would have been 5 star. Unfortunately we went back two days later and it was a different experience. The first time we were promptly seated and had very attentive service. The fish and chips were some of the best I have ever had (light, crispy and perfectly cooked) and the "tarter" sauce was amazing. My friends hamburgers were also excellent. The second time we went, we were told a table would not be ready for 30-40 minutes. We waited an hour to be seated. The service (even though it was the same server) was not as attentive. We waited a half hour after ordering our food, only to be told they ran out of hamburger buns and would have to run to the store for more. I changed my order to fish and chips as I didn't feel like spending $14 on a hamburger served on a Wonder Bread bun. The food finally arrived 15 minutes later. My fish and chips was not worth waiting for. The batter was thick, tough, overcooked and greasy. They must have also ran out of tater sauce as this had no resemblance to what we had two days before. Whereas the first batch was very flavorful with dill and other spices, the second batch tasted like yogurt mixed with mayonnaise - devoid of any flavor. The restaurant appears very popular and if they are going to make it, they will have to get their act together and be more consistent. After our first visit my friend kept saying how he was going to take his wife there for a burger when they are back up next month. After the second visit he is now saying "well - maybe we will go to Agave" read more

The hotel is fine and they just referbished. The staffs help is only ok. The new restaurant - is HORRIBLE. Do not waste your time. I saw other tables come, sit, order, eat, pay and leave before I could get a 2nd glass of wine. I had the cod lettuce cups. They would have been good if they had ANY seasoning other than toasted sesame oil. I had to pile salt on. What? No soy sauce? No ginger? No sriacha? How are lettuce cups hard? then, I got the Cesar salad + clam chowder. My salad had no dressing the waitress brought some on the side (not a tossed Caesar as it should be) the dressing had WAY too much fresh garlic. I had ordered it at the upswell w/ crab. I found no less than FIVE shells - one cut my gums. Then, I sat and sat and sat and drank another glass of wine. No waitress. No chowder. Then FINALLY it arrived YAY! Oh wait it's ice effing cold. I told the waitress, waited 10 minutes and flagged her down again. I asked if it was coming and when (I had already been there 2.5 hours and ate very little) she said "i don't know. Do you just want your bill?" Well since you totally suck, yes bring me a bill and I'll just go eat left over pizza in my room you freaking incompetents!!!! read more