I chose OC Sprinkler Doctor because they are a local Fullerton company with outstanding Yelp…read morereviews. Unfortunately, my experience did not match those reviews.
My impression is that they handle basic sprinkler repairs, but I would not recommend them for irrigation problems involving electrical diagnostics. The work was expensive, the original problem was never fixed, and follow-up was poor.
I hired them to address three issues: an "over current" error on one irrigation zone, a missing sprinkler head on a hillside, and uneven lawn coverage. They were initially responsive and scheduled the work within a week. During a half-day visit they replaced a valve they said was cracked, installed the missing sprinkler head, relocated several sprinklers, and upgraded some sprinkler heads. The cost was about $1,600. I was told the work was guaranteed for one year, but I never received a written receipt.
Within days, the "over current" error returned. After repeated calls, texts, and emails over the next month, I finally received an automated appointment confirmation for a return visit.
At the follow-up, the technician took only a brief look at the valve, searched Google on his phone, and suggested I simply let the solenoid burn out and replace it when needed. No testing was done at the controller or valve, the wiring was not traced or tested, and no diagnostic tools were used to locate the short. Instead, I was offered a quote for a $1,000 wire replacement.
For me, the combination of high cost, an unresolved problem, and poor follow-up outweighed the quality of the basic sprinkler work.
