I needed a mattress immediately. I went into the store today and Loretta Zambrano was GREAT! I was looking for a good mattress for a guest room, and didn't want to go really cheap, nor super expensive. Loretta showed me a number of mattresses, gave me a lot of valuable information and helped me find the perfect mattress. I appreciate that she wasn't at all pushy, but gave me many different options and was very helpful. Excellent customer service with Loretta and I'm looking forward to getting the new mattress - in 2 days:) Nora P. Valencia read more

Overall, this has been one of the worst experiences I have ever had purchasing a mattress. We went into the store, selected a mattress valued at several thousand dollars, and financed the purchase with a $500 down payment. At the time of purchase, everything appeared to be completed properly. We received a receipt, were given a delivery date, and had every reason to believe the transaction was finalized. Then, just one day before our scheduled delivery, we were contacted and told that the $500 down payment had not gone through because of a technical issue. This was extremely frustrating and unacceptable. We completed the purchase in good faith, received confirmation of the transaction, and made arrangements based on the delivery date we were given. At no point were we informed that there was a problem with the payment until the last minute. If there was a technical issue with processing the down payment, the responsibility should have been on the company to identify and communicate that problem promptly--not wait until the day before delivery. This lack of communication created unnecessary stress, inconvenience, and uncertainty after we had already committed to spending several thousand dollars with your company. A purchase of this size should come with a much higher level of professionalism, communication, and customer service. Instead, we were left dealing with a problem that was caused by a technical issue on the company's end. This experience has seriously damaged my confidence in the company and has made what should have been a straightforward purchase extremely frustrating. read more

Brian is the Best! Since the day I met him till finally purchasing my Avocado Mattress. I am stoked and so happy to make a well informed decision and purchase. He made everything easy and understanding to my knowledge. He gave me great options and thoughts on what I was looking for and what I can get based on my needs. After 2 visits and much debate and research through online and various sources. I knew that I can only trust Brian at Sit N Sleep! He gave me a reason to buy in person, in a world that's driven by online prices. He also gave me the opportunity to keep trying other mattresses while I finally came back to the Avocado mattress I originally came for. After all said and done. He made the transaction super easy, and got me installation with it too! Thank you Brian!! I'll see you in Studio City when I'm ready to buy again! Lol read more

I didn't think we'd find something at this store because I didn't have much knowledge of mattresses. So when we walked in, Loretta, was very sweet. She immediately welcomed us in and told us she would be with us soon. Loretta offered to Bed Match us that helped us confirm that a Firm Mattress was the perfect fit for our bodies. Me and my boyfriend are very happy with Loretta's customer service!! Our new bed is the perfect fit. Thank you Loretta !!! read more

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We're to start. My wife and I went to get a new mattress and really had no real ideas. Mattress have changed so much. As we were bouncing around the store a nice lady Karen M asked if we needed help zero pressure. She had us try several different mattress and when we both agreed she asked use to relax on it for a bit longer. Wow it was great. She worked up the number was a bit higher than we were expecting but she was going to check inventory on another of the same. We were able to work a deal. Karen is an outstanding asset for this location and honestly you could talk about dogs all day. If you come look for Karen you will not regret it. read more

Sit n sleep has been in Santa Clarita valley for years. I been here a couple times about 15 years ago when I moved up on sagecrest circle prior to the earthquake as a baby, it is near where chuys used to be before they fell apart and drifted away. My parents bought their last bed here. It was clearance of a floor model of beauty rest. At first, when we laid in that mattress it was fluffy, but it has sagged over time and it became terrible but they use it still. I bought my recent mattress here as I had a $50 hybrid mattress before from Ashley previously used at a swap meet over 20 years ago and the mattress was already 20 years old. So overall the mattress is over 40 years old till this day and it sucked then and sucks more now. It had springs that were low quality and it was about 200$ at the time if it was bought new. Saved myself about 150$ as the seller claims it was used only twice before I got it. It was so horrible I had to purchase a topper from sure2sleep which although very comfortable has destroyed my back and I had severe back and neck pain. The pillows I purchased were latex ones from therapeutic which was very comfortable but had an odor unbearable to breathe in at night. With a pillow cover, it prevented the smell slightly. It had tons of tiny holes in it. I recently purchased a tempur pedic luxe adapt soft on clearance for about $2000 and it has been night and day better than that hybrid. I also purchased the signature Ultratech with Tercel (100$), purple harmony (200$) and honeydew scrumptious pillows($150) which were really pricey. The honeydew one that is crescent shaped was the best one because it was cool to the touch on my head, comfortable and came with the pillow cover. The tempurpedic bed so far has been okay. It isn't the best model of tempurpedic, but it is reducing my aches and pain in my neck and back. I'm a side and back sleeper, so adjusting the pillows and the mattress have been accommodating to my sleep well so far. Loretta and Dennis were my helpers and they were understanding and knowledgeable about my concerns. Inside is clean and I'll probably get the body honeydew pillow since I like the honeydew brand better than purple. The purple mattresses were good too, but longevity was an issue. Went with the tempur pedic and couldn't be happier. read more

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I bought three mattresses from SnS the first we had over 15 years no problem.. Second mattress failed in 4 years but they refused to exchange because they said there was a stain, no stain just reflection in picture, still I had to buy a third mat with little discount to an upgraded mattress costing more.. this mattress has failed in less then a 3 year also the boxspring they gave failed also.. but they refused to honor the 10 year warranty. I have a 2" indent on mattress, and I only sleep on this part time because I sleep at fire station half the week.. I will never buy anything from this company read more

We were referred to this store by our friend and had a great experience. We were helped by Loretta who made this mattress shopping experience much easier than we intended. She had us use the bed match tool which told us which mattress would fit our needs. This is the help you need when making a big purchase for a good nights sleep. Loretta was patient with us as we navigated the store and made a purchase same day. read more

I went into this location tentative because I had a bad experience with previous employees at another location. However, Loretta was a huge help: very informative, considerate, and understanding. She took the time to answer all my questions thoroughly so I knew I was making the right choice. Very happy with my experience and purchase here. read more

Ordered a custom size mattress and boxspring. Paid a premium for that. Should have shopped around. Mattress is fine. Boxspring is standard size. Paid a lot more than I should have. lesson learned. read more

Our salesperson Mark was incredible. He was very polite and knowledgeable about the products in the store. He showed us multiple items within our budget and was even willing to go above and beyond for us. The store itself was neat and organized. Would definitely recommend going to see Mark for mattress needs. read more

Had one of the best experiences of mattress hunting I've ever had. My wife and I were in the market for a new mattress and ended up working with Loretta who helped guide us to the perfect mattress! She was extremely knowledgeable and was very patient with our hunting. We found the perfect mattress for us and even though it took about 2 and a half hours, we did it with her help! Thank you Loretta for all your help!!! read more

Glad I came here instead of blindly purchasing online or from Costco. Over the course of 2 days I spent 3-4 hours trying out different beds until I found the perfect match for me. (I'm picky) Was well-informed and provided with many options and advice from my salesman Mark. He was great to deal with and matched me with the best bed for my particular situation. Very happy with my purchase and the smooth experience. Great quality product at a fair price. read more

Aramik was amazing! He did such an amazing job walking my husband and I through the process on choosing the right mattress. We are so excited to get our new mattress in just two days! Thank you Aramik for such a great experience!! read more

After 3 different stops these last few weeks in search of the perfect mattress, Korbin helped us upon walking in and provided exceptional service. He was attentive and professional in helping my husband and me find the best fit. Thank you Korbin! read more

I had Bryan help me pick my mattress. He was incredibly helpful and was so patient while I took forever trying to choose which mattress would be perfect for me. I really appreciated his positive energy, constant helpfulness, & his efforts in helping me find what was best for me by not gearing me towards the most expensive beds but actually the cheaper ones. He also was able to get me a great deal! Thanks Bryan :) read more

Several years ago, I purchased an adjustable bed from Sit 'n Sleep. Over time, I began experiencing issues with the base. Whenever I adjusted it up or down, it emitted a whining noise. Eventually, I heard loud popping sounds, which continued until the base completely stopped working. Additionally, I noticed significant divots forming in the mattress--far beyond normal wear and tear. Fortunately, I had purchased a 10-year extended warranty for the entire setup, so I reached out to Guardian Protection Plan, the company handling the warranty. Dealing with Guardian Protection Plan was a nightmare. I initially submitted my claim through their website, providing all the necessary details, including my invoice. I expected a prompt response, but after a month of silence, I had to repeatedly follow up via calls and emails just to get any acknowledgment. It took several months of persistence before they finally scheduled a technician to inspect my mattress and base. During this time, I was unable to use my adjustable bed, which was particularly difficult for me as I rely on it due to being in a wheelchair. When the technician finally arrived, he determined that the base needed to be replaced and also recommended a new mattress, as it had developed a large hole. Despite my hesitation, I had no choice but to go back to Sit 'n Sleep for a replacement under the warranty. I received a new adjustable base--though from the same manufacturer--and a different mattress. This new setup was delivered in late 2022. By mid-2024, the base had started whining and creaking again. I reached out to Sit 'n Sleep, who referred me back to Guardian Protection Plan. I submitted a claim in December 2024, but by January 2025, I had not received any response. Meanwhile, the base began making the same loud popping noises as before. Frustrated, I submitted another claim and contacted Sit 'n Sleep's customer service to see if they could expedite the process. Their response? There was nothing they could do--I had to go through the claims process again. Now, in early March 2025, I have finally received an email from Guardian Protection Plan--only to be asked for the same invoice and serial number I had already submitted multiple times. Once again, I am resending the documents, feeling like I'm stuck in an endless loop with no real resolution in sight. If I were to purchase another mattress and adjustable base in the future, I would think twice about where I buy it. While Sit 'n Sleep handles a high volume of sales, my experience has shown that they do not prioritize customer care when issues arise. read more

Loretta is amazing and really put in the extra effort for us. We ended up shopping around and came back to see if she would match the price. She did with no hesitation. Recommend this place! read more

Incredible service by Brian Jens - he was so kind and accommodating and easy to work with. The entire process was an absolute breeze and he made it so enjoyable. Deeply appreciate the discounts he found me! Super happy. read more

Such an amazing experience at Sit 'n Sleep with Loretta helping us find the bed of our dreams. She was patient and knowledgeable as we tested out various beds and was quick to identify our likes as well what wasn't you going to work for us. She even stayed late to give us time to make the best choice at the best price!! At the end of the day, we are very satisfied and most likely wouldn't have purchased without having Loretta guide us. Thanks Loretta for being so amazing and making us loyal customers for all of our future purchases!!! read more

Brian Jens was our host for 2 Saturdays in a row as we purchased 3 mattresses. I can't say enough about how helpful he was with regard to knowledge of the products. He was also very patient and courteous. I'd love to have the opportunity to work with him again so hopefully he'll still be there in 10+ years when we're ready again! read more

Mark A. did an outstanding job helping me find the perfect mattress. I appreciate his hard work and dedication. He was very knowledgeable and he made my purchase much easier. read more

We stoped in this weekend and had a great experience. They have both the traditional brands you expect and the newer online ones. Mark was super helpful and gave just the right amount of attentive service. In the end we found a great mattress and a good price (same as the online Black Friday deal from the manufacturer). read more

The service, TOP NOTCH and the selection all the same! I can't speak highly enough about the care and expertise from Loretta-the store manager at the Santa Clarita location. We were immediately greeted with a pleasant welcome and shown selections that met our needs with a swift and efficient checkout. Many thanks to you again Loretta, and we are FOREVER GRATEFUL to you for upgrading our night of sleep! read more

I recently took my grandma to this Sit n Sleep and had a pleasurable experience. Loretta was very knowledgeable, and genuinely eager to help. She took the time to listen to our needs, provided thoughtful recommendations, and answered all our questions with patience. She provided exceptional customer service. She went above and beyond to ensure we found the perfect mattress by providing a step stool so my grandma can get on to a mattress to test. I highly recommend Loretta's great service. read more

It had been far too long since we had a new bed. Had no idea what was out there or what we wanted. Mark Abbas took great care of us while we explored the MANY options. Super patient, knowledgeable and considerate. He knows his mattresses! Waiting for our new set up to be delivered the very next day. Can't t wait to sleep tonight....maybe even an after nap! Thanks Mark, you are great! read more

mark abbas was great! thank you Can not wait to sleep on my new mattress and my comfy pillow read more

Amazing service from Bryan in Sit'n Sleep Santa Clarita. He is very knowledgeable and has been patient throughout the purchasing process. Thabnks and highly recommend! Sam read more

Mark was awesome he was very helpful and was pretty hands off meaning he wasn't hovering or being pushy at all. He let us check things out on our own checked in every so often to see if we had any questions. The selection was very broad which was also helpful and I feel like we got the best bang for our buck. Highly recommend sit and sleep and again go see Mark he was awesome. read more

After 10 years of having a mattress, need a new one. Stopped first at Mattress Firm and met the typical salesman, then left after an hour. My wife stated let's go to Sit'n Sleep as that's where we purchased our mattress last time. Was greeted by Brian and first thing he assisted me in finding what did I purchase from them 10 years ago so I can I can compare. That's one thing I was very impressed with, is their ability to track historical sales. Brian was not a salesman at all. He assisted me in finding what I was looking for since I was already an informed consumer. Left there after spending a few thousand dollars, but the experience and sale was very valuable. Best thing is that it gets delivered this week when I need it. If you shop here, I highly recommend Brian but since he is the assistant store manager, I bet all the staff there are great. read more

My wife and I recently visited the Stevenson Ranch location to replace our aging mattresses. I have always had good experiences shopping here, and this visit was no exception. We were greeted by Loretta Zambrano, who walked us through all of the many options. She was so gracious and helpful. We bought two beds, and got a great price. Thanks Loretta for your professionalism and assistance. read more

We purchased our Tempur-Pedic mattress back in 2013 from Sit 'n Sleep back in 2013 and had a great experience. I've been suffering intermittently with sever back pain. I started to think the mattress might be causing or contributing to the pain since I woke up so stiff. I spoke to my acupuncturist, and he said that he did not recommend memory foam for lower back pain. We went to Sit 'n Sleep last weekend and were helped by Loretta. She was extremely helpful and patient as we tried the different mattresses. She also put us on a machine that analyses your body and makes recommendations. We chose the Technogel Estasi III, a medium-firm gel mattress. We ordered it Saturday afternoon and were sleeping on it Monday night (delivery guys were great by the way). Can't believe how much better my back feels already! read more

Had a wonderful experience for something wasn't keen on doing but the store manager, Loretta Zambrano, made it fun. She asked questions, listening intently to our answers and came up with great recommendations. From a new mattress to new pillows, Loretta understood our needs easily and was thorough in her choices for us and gave very thorough explanations of the various products we explored. She was professional yet personable and knew the products extremely well when we asked any questions. We left happy in our new knowledge and choices. read more

We bought our mattress and box spring 2 years ago. The mattress side has collapsed, when I called the warranty company they refused to come out if there were any stains. What would a stain have to do with the side of the mattress? Now we have to replace it. read more

I went in wanting to find out what different styles of mattresses there were since it has been a long time since I purchased one. Loretta was extremely helpful explaining the differences between the types and helping to figure out which one would work best for me personally. She took extra time and was patient and helpful as I was trying to decide. I am so excited for my new bed to arrive. Definitely recommend this store and Loretta to anyone looking to purchase a mattress. read more

Went to the Santa Clarita location 11/15/2024 looking for a new mattress. We had an idea of what we wanted in a matress but wanted to try others just to be sure. Upon entering the store we were greeted by Brian Jens, not only with a smile but with professionalism and personality. He listened to our needs/wants and then showed us various mattresses, explaining the differences in each one as we tested them out. After much back and forth/testing (Brian was patient, answered all of our questions and let us do our thing, did not hover at all which was super duper nice) we decided on a Purple Premiere mattress. The value for what we are receiving is hands-down worth every dollar especially when it comes to a good night's sleep. We cannot wait to get it home. Not only was the selection great but our experience and the service we received was stellar. Brian took care of us and made our experience at Sit'n Sleep easy. We would definitely recommend Sit'n Sleep in Santa Clarita for anyone in the market for a new mattress - ask for Brian - he will take care of you!!! Gary & Stacy B read more

I visited the Stevenson Ranch store today and I went in and knew exactly what I was looking for and the salesman Nigel Clements was able to help me quickly and efficiently. He was a delightful helper and kept my mind at ease about my purchase. Loved the customer service as well as the store read more

I'd like to start off by personally thanking Loretta for being patient with my odd questions. I have never bought a bed before and am glad I went to sit 'n sleep. Loretta asked insightful questions and always had helpful recommendations while we went thru our couple of options. I'm sleeping well knowing I made the right choice, thank you again! read more

Came in today to find a new mattress for my husband and myself. This was a much more difficult task than I thought it would be, but Loretta was amazing with helping to ease the process. I was going back and forth with the level of firmness we should have, and how much I truly wanted to spend. Loretta was helpful and not pushy. After much deliberation we decided to go for it and get the mattress to best suit our needs. Go see Loretta, as you will not be disappointed. read more

Dennis really helped me out. He knows his stuff! It was a dream! (Pun intended.) Found me a mattress I loved-and was so willing to check inventory to find me the best deal in the type of mattress that I really wanted. Also was helpful finding me quality accoutrements like sheets and pillows at the best price. read more