I bought an adjustable base.i did get a better deal here than sit n sleep.then i ask for delivery fee.they said $150.i said ok cause i was getting a deal.then i look at website and it said free delivery.wow he got me.there goes the better deal. read more

Looking for a bed? If you want an unbeatable buying experience go and see Cori and her team at Valencia Mattress Firm. Shoutout to Monica Went through a full shopping scenario at Memorial Day during promo. Couple of hours. We had a saved sale to think about it and then cancelled. Fully nice and all smiles even at cancellation. Said we'd be back at July sales. Guess what - we did Even though the promo wasn't valid, this was a big purchase. Mom loved em Insisted we go back to buy and I concurred! We bought 2 Temperpedic mattresses and bases. Originally planned on buying only one! Thank you Cori for giving us the best possible deal we could get and Monica for being on top of your game. People, don't waste time - go to these folks first. They're good folks. read more

Mattress was delivered today by two really nice guys--Douglas and I didn't catch the other one's name. But both very efficient, professional and respectful of paintings on the wall, etc. Thanks again! Dan read more

I was very pleased with the service I received here at Mattress Firm in Valencia. Corinne was an especially pleasant and helpful sales person. She went out of her way to give us the best value for our money and provided excellent customer service. I would highly recommend stopping by there if you are in the market for a mattress. Be sure to ask for Corinne! read more

Went with friend to do research on adjustable bed bundle. Young lady there was very helpful and knowledgeable on the type of mattress needed for adjustable bed bundle. Hopefully sometime soon will be able to purchase one. Thank you for your time. read more

I went to the other two mattress stores trying to find the perfect bed. I tried the floor samples of the ones I had seen online and none of them fit the bill. I walked into mattress firm, not expecting to purchase anything, but Cory, the manager, understood exactly what I was looking for. She went above and beyond and out of her way to assist me. She assured me that if there were any issues, not only they find a different mattress for me, but they would return it if I needed that to happen. The entire purchase process was very simple. The delivery was great. I slept better last night than I have slept in the last three years on a two soft Tempur-pedic. I bought a mid range mattress with a cooling cover and the support underneath. It is a sealy Posturepedic. I have only slept on it one night so I can't speak on its longevity, but I am hoping for the best. Go to the store and ask for Cory.!!! read more

Purchased a mattress from Corinne who was wonderful, walked us thru all the different models and options. No pressure, very knowledgeable, provided insight about how the mattresses are made and how they should feel. Explained the warranty and break in periods. Will certainly return for any further mattress needs. read more

I put my mattress receipt between my mattress and box springs in case there is a problem I know where it is. The other day I found it while rotating the mattress and realized it was almost 20 years old. Yikes! At 74 I have been experiencing lower back pain and a MRI confirmed I have spinal stenosis and disc problems. It was time to get a new mattress. It is such an important and difficult purchase to make so I did some homework and headed to Macy's to check out their end of year sale mattresses. I found one I liked but the salesperson said his shift was over and he was leaving and there was no one else to cover his department It was 6pm and the store didn't close until 10pm. This was not the customer service I expected from Macy's on a major purchase. Yesterday I went to Mattress Firm in Valencia to check out their options. Their online store and reviews were spectacular. The explanation of return policy and delivery charges were clearly explained. Their sales assistants all had extensive hours of education in mattresses, that can't be said for Macy's. I showed up on New Years Day close to their 7pm closing and was warmly greeted by Corrine. We sat and chatted about my needs and about which mattress at Macy's felt "right" to me. She took me to a different brand and said it should be a very comparable feel. It was! I tried mattresses from all the brands at all the costs and the Queen Sealy on sale for $897 was the perfect fit for my inner Goldilocks...it was "just right". I wanted an adjustable bed frame with all the bells and whistles and purchased a top of the line version at a nice discount since the basic $300 adjustable frame came free with the bed. I spent as much on the frame as I did for the bed but know that the options for raising my legs will help with inflammation. The comfort level of my bed has been multiplied many times by the addition of the adjustable frame. It is a quality product with a five year warranty. My delivery is tomorrow and I can't wait to try my brand new adjustable bed. Thanks Corrine for making one of the most difficult shopping decisions of my life so easy. As a customer, you won't be disappointed in the wide selection and competitive pricing at the Mattress Firm. Corrine's knowledge and friendly professionalism made this difficult dreaded task a very pleasant and rewarding experience. read more

I stopped in on September 8th and I knew the type of mattress I wanted and Monica was very helpful. She showed me the choices available and the price point I wanted. I was in and out in less than 20 minutes because Monica paid attention to my needs. She promised the mattress would be delivered the next day and gave me a 2-hour window. The deliveryman, Mr. Jose Martinez, was amazing! He delivered my mattress on-time, on September 9th, was very cordial, friendly, and did his best to provide excellent service, which he far, far exceeded! Thank you, Mr. Martinez, it was a pleasure meeting you and thanks for your wonderful spirit. I hope Mattress Firm will continue to work with people like Mr. Martinez because he's the type of person who does his job well. Dr. Becton read more

Woke up one morning and decided to purchase a new mattress after months of back pain on our old mattress. We came in to try the purple mattress but were given an assessment by Kirby and we fell in love with the Sealy Posterpedic. We had our small children with us that made us nervous but they have a little toy area that kept them busy. Kirby was such a pleasure to work with and even convinced us to get the adjustable base. Delivery was so easy, we were able to get our bed within 2 days. We are very happy with our new mattress and definitely recommend Kirby for any help. Thanks Kirby!! read more

I was looking for a new mattress and Mattress Firm popped up from my Google search. I found a Serta mattress snd called the store in Valencia. I spoke with Corinne who emailed me a quote for a Serta mattress and Sealy Ease adjustable bed-frame. Corrine gave me an awesome price and went in later that afternoon to purchase both. Besides the huge discount, Corinne gave me a sheet set and memory foam pillow and helped me find another matching pillow..... The delivery and installation went smoothly without any problems. After a few nights, my new Serta mattress was very uncomfortable and just too firm. I went back to Mattress Firm and Corinne helped me find a different mattress; making the exchange process extremely easy. I would highly recommend Mattress Firm and especially Corinne who made my purchase experience exceptional. Thank you. Leslie O. read more

We had an excellent experience at Mattress Firm. Both Monica and Corrine were very helpful and knowledgeable. They answered all of our questions and explained the process from purchase to delivery. No high pressure sales. They were more concerned about our satisfaction with our choice. If you're in the market for a new mattress, I highly recommend Mattress Fifm. read more

We visited Mattress Firm in Valencia on a Sunday, got a great deal from Corinne and received the mattress by Monday morning. The entire experience was wonderful. We'll definitely shop at Mattress Firm in the future. Highly recommend! read more

Very knowledgeable staff. Prices were great with the no interest pay over time. We got a sally mattress. Great selection.

It was my first time buying a mattress as an adult and I was nervous i was gonna get a pushy sales person but we had the good luck of having Corinne help us! She listened to what we needed and found us the perfect mattress, and at a great price too. We will be replacing other mattresses in our house in the next couple months and I know we will be heading back here for them! Corinne was also super fun to talk to. read more

Hi Corine, this is Mabel I was just following up on the text that I sent you the other day about the refund. Please find out for me if I will get the rest of the refund. And it's okay you can keep the $250 that you say for storage or something like that which I don't think I should be charged for it since the wrong mattresses were sent to me the first time and then the second time a defective mattress a used mattress. which was stained and used and ripped out. That's what your warehouse sent me. Could you please check and see if they are going to give me the refund that I'm owed please? Hi Mabel, Good Afternoon, I hope all is well with you and your family. I did I reached out to my District Manager. I cannot refund anymore than what I have been able too. I did try my best to give back what I could.. I do undertand your frustrations and apologise for the drivers and the way you were treated you and your family. This is a text message I sent Corine who helped me at the mattress firm in Valencia. I had a very strange experience shopping at this place. I went to purchase a Queen mattress and ended up buying 3 mattresses but everything got very strange because When they delivered the Queen mattress it was the wrong one. It was inferior to the one I had purchased. Then the delivery people were very rude didn't want to move my other mattress. When I told them it was the wrong one they just left it on my hallway blocking my way to my bathroom. Then Corine apologized and said that she was going to send me the real mattress. So I received another mattress that was the one I purchased but, surprise they sent me a used mattress. The mattress they sent me was dirty it has a big yellow stain probably orange juice. The second delivery was a man that was very nice very patient but very stressed out he is the one that noticed that the mattress I was sent was dirty and was ripped out a tear in the bottom front. He then called the warehouse and I spoke to the person in charge at the warehouse and he said since they already had my old mattress in the truck That if I wanted to I should keep the mattress until they sent me the right one. just while they sent me the third mattress. I decided not to continue dealing with mattress firm because I didn't trust them they lost my trust they just didn't deliver what I paid for. I paid over $5,011. And they took a long time to give me a refund. And when They finally did it was only $ 4,760. She told me that they charged me for a restocking fee which was $250 then they charge they kept the extra which I don't know why. I think it was probably the free pillows and the sheets that were supposed to come with the purchase. I told the delivery people to take everything but they said we are not authorized to take them back we can only take back the mattresses so that's what they did. and I have been trying to get the rest of the money but the company doesn't want to give me the rest which is over $300. One thing I do appreciate is the way Corine has been through all this situation. I recommend her. Unfortunately I had to go to Mattress Suite in canyon Country and that was a bigger headache. read more

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I had a remarkable experience at Mattress Firm. I actually ended up going to two other stores Ortho Mattress and Sit n Sleep to research all my options. However I knew in my gut that I would come right back to Mattress Firm. Sure enough it was the best option! Mr. Kirby was outstanding in service. He was so knowledgeable and honest. He really took the time to hear me out on what I was looking for and guided me in the right direction. I ended up purchasing the Sealy Posturepedic hybrid mattress. I am so glad that I chose Mattress Firm and was lucky enough to work with someone as remarkable as Kirby! read more

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Went in to buy a mattress for the sale of the weekend. I was helped by Jimmy and he was great. I had not idea what I was looking for i.e., firm, hard, memory-foam etc... Jimmy knew exactly what to ask me and what to show. The process was extremely quick. I was able to get delivery the next day. I would recommend going in 100% and asking for Jimmy. read more

Jamiko was very helpful and knowledgeable. I did not expect to find something in my price range and was quite happy to find a Queen for under $500. There were many options available at this price range, and I was very happy I was allowed to test the mattress before purchasing. read more

March 6, 2023, I purchased a bed from Mattress Firm. I would like to thank Kirby, he was very helpful and showed me the different name brands of beds they had on their showroom floor. I appreciated he answered all my questions and gave me the paper that went over the Night Sleep Warranty, Night Low Price Guarantee and the leaflet; Mattress Firm Better Sleep is on the Way. I would also like to thank Brad and Sergio who also answered questions. *I really appreciated the Email, the voice message on my cell, the day before with the 2-hour delivery time frame. I highly recommend Mattress Firm! Thank you. read more

A few weeks ago I purchased a mattress and adjustable base, sheets, and mattress cover. It was delivered today, the 2 men were so polite they wore booties and really respected my home. They put together the base and put on mattress. They explained how to use the base, I was also given wash instructions on sheets and mattress protector. I have been a customer with mattress for over 50+ years and will continue to be if I need any additional beds. Thanks again! read more

5-Star Service, 5-Star Value! We visited the Mattress Firm on their opening day in Valencia and had the pleasure of meeting Danny. He took the time to listen to our needs without rushing the process. His knowledge and recommendations were spot on. We found the perfect mattress at the perfect price for our son. Danny also helped ensure that the out-of-area delivery we needed wouldn't be a problem. Our experience was so great that we came back a few weeks later to buy a mattress for our daughter. Danny made the process easy, respected our time and again delivered on our expectations for value. I couldn't be happier and would highly recommend the Mattress Firm to anyone. Be sure to visit Danny first when looking for a new mattress. You'll be glad you did! read more

Went in just to look around and get an idea of what we wanted for our next mattress. Corinne was so helpful and patient and had so much knowledge on each product. She was transparent with the prices and there was no pressure at all. We came back the next day and purchased our new set. She was great to deal with and made it streIt was easy breezy and we can't wait for our delivery this week! Great experience so far and highly recommend! I hope delivery and set up will go as smoothly as the purchase read more

This was the third place I stopped to try and find a new mattress. I was greeted by Kirby who went above and beyond to help my wife and I find our new mattress. He was very patient and knowledgeable and provided a no-pressure experience, unlike many other mattress stores. Kirby is an asset to this business and I appreciate his help!!! read more

I just want to give credit to where's it's due, Daniel thank you again for the wonderful experience! I appreciate you being so patient and understanding to all our concerns. We can't thank you enough ! Defintely a 5 Star Experience read more

Absolutely great service and prices. We needed a mattress as our current one went bad; we had purchased a LUCID mattress from Walmart a year ago for the price and it was a terrible financial mistake on our end. I have terrible back pain, have had it for more than 10 years; our old mattress was not helping. Due to desperation, we were searching online and in-store retailers such as JcPenny and Macy's. Although we were desperate, I was reluctant to buy one from jcpenny or Macy's; the prices weren't necessarily convincing. My husband was looking online and showed a mattress from Mattress Firm. Immediately, I told him they just opened one over by Olive Garden, less than 5 minutes away. We hurried to go see a mattress an hour before closing time. We were welcomed by Danny, the salesperson, who guided us through all Options we had. One thing to note that we learned from Danny; "Department stores carry old models with higher prices, whereas Mattress Firm carries new models with lower prices". As I mentioned, we went in fairly late in the day yet Danny took his time in showing AND TEACHING us about each mattress. The following day, we decided to add a base to our bill and Danny ensured his great customer service too. My husband and I will forever be grateful for his time and patience. I am very particular about spending money in a business if they lack customer service or are not helpful; that was definitely not the case here. Very good experience and I will recommend this place to everyone. read more

Thank you to Kirby and the manager, Jimmy. My gf and I came just to take a look as we just moved to the area. Kirby is very knowledgeable, charming, and easy to talk to. I appreciate the kindness and the feeling of wanting to help us find the right bed without pushing other products that didn't fit our criteria or specifications. He was very patient and able to answer all our questions. We were able to try a variety of beds and we made the decision to go with the Tempurpedic. We have never owned a high quality bed before and we're used to the sub $300 mattresses but I've been having more and more back and neck pain. I thought it was from the physical demands from work but as soon as we laid out butts onto those mattresses...weightless bliss. Again, Kirby and Jimmy were amazing, professional, and friendly. read more

Great experience! Kirby was a wonderful and engaging salesman. He was incredibly helpful and knowledgeable about inventory. Will be returning. read more

The service we received from this store has been top notch. They even remember my name when I go back in to order accessories! The delivery men were friendly and prompt. The bed is just want we wanted, and I appreciate the freedom we had to shop, and also the education we got to understand what kind of mattress we needed and wanted. I would not hesitate recommending this store, and when I need a mattress for another room in the future - this is where I will shop. read more

Went in to check out mattresses. Cory was fantastic! Very helpful and knowledge about different sleep solutions. I will be recommending checking out this store for others. read more

Danny was an awesome person to talk about mattress. He knew exactly what we needed and showed different option of mattresses. Im going to be sleeping like a baby from now on !!! I recommended going to this mattress firm and ask for Danny read more

Yelp shows this store is "temporarily closed" however it is not! It is open and wonderful! Danny and Kirby were wonderful in helping us decide which mattress was for us! They ask the right questions and really helped explain HOW to pick the mattress best for us. This location has a wide selection and you will definitely find what you're looking for! read more

Great customer service! Danny was so helpful in helping us pick out a new mattress. He was able to find us something that we could afford and like. He was super thorough with the pricing , the warranty etc! read more

Had the opportunity to purchase two mattress sets over the past two months. My first experience was so good that I didn't hesitate to return for another, and the staff did not disappoint. The men who helped me on each visit, Jimmy and Ilboroun, truly were experts and after asking questions about sleep styles and needs were quick to recommend suitable products. I never felt pressured or was presented with items outside of my price range. The store had ample samples, service was great, and delivery was right on schedule; overnight in one case. Great store. read more

This was by far my best mattress buying experience! Our sales associate, Danny, was incredibly knowledgeable and patient. My wife and I have very different mattress preferences and he somehow found the one that met each of our needs perfectly. I recommend this location (and Danny specifically) to anyone looking for a new mattress. read more