After two majorly disappointing online couch purchases from Amazon and Bellami, my husband and I…read moredecided to shop in person and walked into Furniture Now and honestly, we were blown away. I came in with a defeated attitude and a long list of things I did not want, but that quickly changed. The salesperson who helped us was amazing. He truly listened, showed us a few options, and then thoughtfully walked us over to couches he personally owns. The moment we sat down, we knew these were next-level comfortable. We ended up choosing a couch from the Essential Collection with gel seats, and it is unreal. The fabric selection process was effortless, and we customized it in the Snow color with the Hilltop pattern no stress, no confusion, just fun. The best part? Zero issues. It's washable! Our custom couch was ready in just two weeks, and it exceeded every expectation. The quality, comfort, and modern organic style feel like something you'd find at a high-end store for a fraction of the price. We loved it so much that we're already planning to buy our next set from Furniture Now. After this experience, we wouldn't shop anywhere else.

I don't even know where to start…read more.. If you've ever walked into this place, you'll notice nobody wants to be there. It looks like the employees hate working there. Against my better judgment, I walked into this place, looking for a kitchen table and a sofa table with stools. I ended up buying a kitchen table that I liked, and I also liked a sofa table that they did not have in stock at the time. The gentleman ordered it for me and said it would be shipped out to the store and they would call me once it was ready for pick up. We went around back, picked up my kitchen table loaded it on my truck and drove home. I waited a few days for the sofa table. No big deal. They called me and told me it was ready so I show up and there's a box waiting for me in the rear of the building. I explained to them that I did not know it was going to be in a box otherwise I would not have ordered it at all. There is a tall black gentleman with braids in the front of the store, was extremely rude. He jumped at the chance to tell me... "You signed for it. There ain't no returns. Everything is a final sale here. You should read what you sign for" (which I agree) but the attitude I could have done without. First of all, no one was even talking to him. He did not greet me. He saw me at the front door and walked right past me like I wasn't there & didn't bother with me. (Yes I looked a mess) but that's no excuse. It looks like he's just ready to argue with whoever walks in the door. He's been working there for a very long time so I'm sure they won't be getting rid of him anytime soon, but I think people should know what they're dealing with at this location. So I walked back into the store and asked them if there was an extra charge for the build. There was a woman that said we don't usually build anything, but we will do this one time as a courtesy. I really do appreciate that the woman was actually helping... but that was only after I called the customer service line. I had many people tell me they were unsatisfied at the store, and I still went against my better judgment and walked in. Shame on me, it won't happen again. Next time, give people all the information and let them know that they will have to build it themselves when they get home. I could've went to IKEA if I wanted to build my own furniture. Sad.

Great deals! The sales team are kind and knowledgeable. People should stop by and check their…read moreinventory.

We genuinely wanted to support a local mom-and-pop business and went into this purchase with good…read moreintentions. Unfortunately, this experience was extremely disappointing from start to finish. The bed was purchased based solely on a photo--there was no floor model or display to view in person. When the bed was delivered, it looked significantly smaller and much lower quality than what was represented. We realized right away it wasn't going to work for our space. We immediately tried to resolve this reasonably. We called several times, spoke to multiple employees and managers, and were repeatedly told that "the manager would call us back." That never happened. We went into the store in person, explained the situation again, and were told that while nothing was promised, an exchange might be possible. We left our information and waited. No follow-up. We then sent an email outlining everything clearly and respectfully -- and received no response at all. At no point was there an actual attempt to help us, communicate clearly, or offer a solution. Even if a store has a strict no-return policy, there should be some flexibility or customer care when an item is purchased sight-unseen and clearly does not match expectations. What made this even more frustrating is that we ultimately found a better-quality bed, for less money, with excellent customer service through Amazon. The difference in responsiveness, ease, and overall experience was night and day. We want to support local businesses, but we are not a charity. Customer service matters. Unfortunately, this experience showed us that our business and time were not valued. We will not be shopping here again and do not recommend this store to others.

A little over 1.5 years ago I purchased our forever couch with this seller and we couldn't be…read morehappier with the quality of the couch. We got the standard cushion for an l shaped couch with an oversized chaise. It has withstood our growing family and continues to be a comfy landing spot for all of us. The couch is built in section which makes it easy to maneuver when we need to clean around it. But it is heavy because the frame is NOT PINE. So it hasn't creaked or morphed in any way. And it's very sturdy. The seat cushions have broken in comfortably and this couch is the most comfortable thing we own. I tell everyone the quality is worth the price. It's not cheap, at all, but the quality is worth it. I purchased couches from 2 other furniture stores and this one far exceeds the other 2. I wish we came here first and saved the money. Lesson learned.

Have no way to leave a tip so leaving a review--hours don't match the hours listed and/or the hours…read moreposted on the door! Came Saturday at 6pm just now and it's closed.

I've been lucky to do business with Sofa Interiors for all my sofa and reupholstering and slip…read morecover needs and repairs since 2007 when I bought my first sofa from them (they were in Studio City then)!! It's like having my own private upholsterer. My first adventure involved my dog and her ball that kept rolling under the couch. Silly dog shredded the skirt of my slipcover and Faviola was able to find/match the fabric and replace just the skirt. Totally washable slipcover, super comfy sofa was new again. Fast forward, sofa cushions got tired, cover still lovely, so Faviola and team refilled my cushions, made the cushions like new again. Fast forward to this past visit.... dog again... shredded too much, so we had a whole new slipcover for my 20 year sofa and it's fantastic!! Faviola is a great careful, communicator. I always know what I'm getting and what the price will be.

It has been many years since we purchased our sofa, loveseat, and oversized ottoman from Sofa…read moreInteriors. Our furniture was feather down. Unfortunately we made that purchase when our children were very young. The wear and tear on the items purchased was to be expected from a busy family and once compromised we cleaned feathers from our floors daily. The comfort of the furniture however was amazing. We would love to invest again in their products but the costs for us at the moment is prohibitive. If circumstances change we'll be a repeat customer.

Got our second sofa from here, pricing was good, sales wasn't pushy, and we got it about 3 weeks…read morelater. The delivery guys Adolfo H and Oscar H were great! Very helpful, quick and respectful.

Purchased some counter height chairs and appreciate their business…read more Will likely buy again.

I've shopped here many times and this is my first review…read more This is an interesting place to shop. Generally average prices but a significant selection of furniture, chairs, dish-ware, snacks and even liquor. Today I bought a table for our dining room and found out quickly I couldn't get it into our car. So I returned it and decided to order it online. The return was quick, friendly and no questions asked. The interior is very well lighted and exceptionally clean. They obviously take pride in the appearance of their store. The staff members are very helpful, patient and friendly. It's a pleasure shopping here.

I stopped in here looking for drink coasters, and found only a few options for that, but did spend…read morequite a bit of additional time browsing. Their stuff is always so fun to look at. I particularly liked the intricately beaded table mats, and all the fun international snacks. I was pleasantly surprised to see they had a range of "Hot One" hot sauces. I bought two for my husband to try. I also bought some sweets for myself. Staff was very friendly and enthusiastic, giving me suggestions about snacks they'd tried and liked. The place was clean and tidy, well stocked and had fun stuff for the next holiday (Valentines in this case). Cool furniture too. I'd come back here again!

I love coming here every now and then and seeing what they offer since they are always getting in…read morenew stuff. My favorite is that they don't stick to a single particular style, so you can find basically anything of any style here. The prices are really fair too in my opinion, I have seen RH items being sold for like 80% off of the retail price. The staff here are also the best. The woman who I think is either the owner or manager is always so sweet and kind every time I come and she always makes sure I leave with everything I need, plus she always makes one of the other employees assist with putting everything in my car instead of having me do it myself. I really appreciate this kind of service, it is something I will always remember. This place will be my first stop for all home decor and furniture

Customer service! Was told to prepare a list of items with description and possible price. I did…read moresend photos and description, detailed. I sent it twice. They did NOT not have the minimum decency to sent an answer. Not good I noticed the owner posted: sorry U expected at least check the email with photos and info addressed! I worked on the preparation of the report so address it!!!

I'm not one for writing reviews, but their sales rep Heba is worthy of one! I've now made three…read moredifferent purchases there within the last two months or so, two of which have been with her. Her willingness to help, patience and genuine interest in helping us weigh our options far surpassed what is expected. In fact, upon walking in today to make another potential purchase she approached us and actually remembered our names. No sales pitch, no following us around, simply found us said hello, and gave us the space we needed until we were ready. If you want to deal with a genuinely good person, go to her. She's great, humble, and does not pressure you in the slightest. I will always go to her moving forward, and regret not having had all three of my purchases with her. They're lucky to have her, and I truly hope they appreciate how she represents them so positively!

Well it's been 12 days and Lucy the store manager still hasn't called me. It's been crazy with…read moreappointments being scheduled and canceled last minute to receiving the sleeper sofa that won't open. Scheduled the repair guy to come out Dec. 26th and get an unexpected delivery of the sofa table and a missed appt according to the repair guy saying he has a bad address. Really!! The delivery guys found the address both times and he never called to inquire. I called the store Friday night and spoke to Freddy again and Lucy would be in Saturday morning. I told him to let her k own to expect me. I showed up at 11 AM and apparently she's on a conference call on a Saturday. It's now 2 PM and I left my phone number and 3 hrs later she must still be on her conference call. Don't shop at Ashley's Furniture on Carl Boyer, go somewhere else and save yourself the headaches. In total we had to take 3 days off for 2 items. Oh and the sofa delivery guy didn't remove the zip ties on the sleeper ‍

Excellent service. Winston helped us out at the store. Looking for a couches that has a selection…read moreof fabric. Found the Omnia collection which has leather and fabrics. Good selection of both leather and fabrics. The couches have tall backs great for tall people. Has lumbar and zero gravity. VERY Comfortable This is a higher priced line of furniture but well worth it because of the life time warranty on frame. They have a wide range of styles and prices in their store. I have bought furniture from this company years ago and passed on to my children.

We purchased two chairs over Labor Day weekend and were told by Scott they would be ready for…read morepickup within a few days. Since then, it's been one delay after another. We called weekly for updates, only to be told the chairs "should arrive soon." Each time, the timeline shifted. At one point, we even visited the store in person, and Scott assured us the chairs would be there the following week -- they weren't. This back-and-forth went on for weeks with no clear answers. Every call felt like starting over, and communication was incredibly frustrating. On several occasions, Scott either put us on hold indefinitely or handed the call off to someone else, saying his computer wasn't working. It became clear he was avoiding direct conversation, and that lack of accountability was unacceptable. Out of frustration, I searched online and found Chris's contact information on Yelp and Google reviews. I decided to email him directly -- and I'm so glad I did. Chris responded almost immediately and handled everything professionally and respectfully. I emailed him on October 30th, and by October 31st he called to confirm the chairs were finally ready. He even waived the delivery fee and arranged to have them delivered within hours. That's excellent customer service. He was courteous, apologetic, and genuinely cared about resolving the issue. The owner also followed up via email, which I appreciated. Thank you, Chris, for stepping up and taking care of your customers . This is exactly how management should respond. If you ever run into problems, ask for Chris. While the communication issues and repeated delays with Scott were disappointing, Chris's quick action completely turned the experience around.

I love PB, they have nice things from candles to linens, lamps, furniture and body wash, soaps and…read morelotions. I enjoy spending time in the store picking up beautiful things for my home.

My wife wanted to take a quick stroll through after our meal at the Cheesecake Factory, directly…read moreacross the street, just to see if anything caught her fancy. After maybe 10 minutes, not quite what she was expecting nor very welcoming. "Stuffy" in her own words. We circled our way right back out.