It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.

I have used this repair company for multiple appliances and have never been disappointed. They…read morestand by their work and are always courteous and professional.

I used them for the first time after seeing good reviews and the reviews were correct. Jeff came to…read moremy house on time, diagnosed the issue with my dryer and ordered the part on the spot. Jeff called me in 2 days when the part arrived and scheduled me for the following day. The dryer is working great and I will for sure use A-1 again.

My 30 year old wall AC finally gave out and I spent the morning on big box store websites,…read morecomparing prices and availability. I decided to give M and B a try since they are within walking distance of my house. Not only did I get a great deal on a new AC, it was in stock and installed the very next day. I highly recommend this store and will remember it for future appliance needs.

I walked in looking for Dishwasher and left with a fridge and stove too, for what I would have paid…read morefor just one iteam at Lowes. The staff was very accomidating and worked with me on prices and delivery. I will be returning for more appliances, as I begin to furnish my new home.

Everything that I have gotten from then has worked ABSOLUTELY wonderfully. I have used them anytime…read moreI needed an appliance. If anything happens they are quick to get out to assess. I've had the dryer and washer I got from them for over 2 years and this is the 1st experience of an issue and they were right on it.

Everything went well! They fit me into the schedule very quickly, arrived in time and quickly…read morerepaired my microwave and stove. Rather than order a simple part my microwave will need shortly, he told me what it was and how to order and install it. How many repair people will do that for you? He's a great guy, and he's now on speed dial!!

From the owner: Appliance Rescue Team is a trusted, locally owned appliance repair company based in Cresskill, NJ,…read moreproudly serving Bergen County, Rockland County, and surrounding areas. With a reputation built on reliability, transparency, and 5-star customer service, our certified and insured technicians specialize in repairing all major home and commercial appliances, including refrigerators, freezers, ovens, ranges, dishwashers, washers, dryers, and ice machines. We are EPA-certified, fully insured, and factory-trained, ensuring that every repair meets the highest standards of safety and quality. Our team combines technical expertise with a customer-first approach — from accurate diagnostics to clear estimates and guaranteed workmanship. Whether it’s a broken refrigerator compressor, a faulty washer pump, or routine appliance maintenance, we deliver fast, professional, and long-lasting solutions. As an independent company, we partner with homeowners, landlords, property management companies, and warranty providers across New Jersey and New York. Our goal is simple: to rescue your appliances quickly, extend their lifespan, and make your daily life easier. With Appliance Rescue Team, you’re not just getting a repair — you’re getting peace of mind backed by warranties, professionalism, and a company that cares about its community.

As soon as I entered the store I was approached by Jamel. I had anticipated a difficult time making…read morea decision about what kind of TV to buy to replace the one that had conked out but he took me straight to the department, pointed out the different ones and their features. With plenty of information as well as looking at floor models, the process was quick and easy. The service following delivery was great, as well.

I rarely write reviews, but this experience warrants one so other customers can make an informed…read moredecision--especially given that this store is repeatedly described as a "flagship" location. Sales Experience (October) My wife and I initially visited the Paramus store and worked with two different sales associates who provided inaccurate information and offered no real expertise. We were told every appliance on the floor was the "best option," with no meaningful guidance. Frustrated, we left and visited the West New York location instead. Shortly after, the Paramus appliance manager called us, apologized, and personally asked us to return--assuring us he would take care of everything. Based on that assurance, we returned and purchased four appliances (three GE Café and one Whirlpool refrigerator), totaling nearly $9,000. Paid Pre-Installation Check -- $50 Wasted We paid $50 for a pre-installation check to ensure everything was ready. This service provided incorrect information and failed to identify installation issues that later caused real problems. The fee was never reimbursed. We were told "not to worry" because a $250 gift card would offset the inconvenience. First Delivery & Installation Issues I took a full day off work for the first delivery window (12-4 PM). The crew didn't arrive until 6:15 PM and didn't leave until 9:15 PM. Problems during this delivery: I was charged to modify an emergency shutoff valve behind the dishwasher--without being told it was installed incorrectly The GE Café range was defective (error codes, constant beeping, would not heat) The GE Café dishwasher arrived with a broken component, which we only discovered after the installers left due to the late hour Follow-Up & Replacement To their credit, the appliance manager agreed to replace both appliances instead of sending a technician--mainly because GE service was significantly delayed. We were fortunate we delayed installation until after Thanksgiving; hosting a holiday with a broken oven would have been unacceptable. Second Delivery & Additional Costs A second delivery required me to take another full day off work. This installer confirmed the emergency shutoff valve should never have been placed behind the dishwasher. As a result: $120 paid to the first installer $250 paid to relocate the shutoff valve correctly $50 paid for the failed pre-installation check Total out-of-pocket cost due to their errors: $420 While I received a $250 gift card and a $250 credit, only $130 actually offset my costs, meaning I still absorbed most of the expense--despite spending nearly $9,000. Overall Impact Two days taken off work Incorrect pre-installation inspection Defective brand-new appliances Improper installation requiring paid correction Significant time spent coordinating fixes What was most frustrating was being told by the general manager that this was "the best that could be done," while continuing to reference the original gift card--despite the fact that it was issued for early failures that were not my fault. Bottom Line This experience permanently damaged my trust in the Paramus location. For a purchase of this size, the service failures, misinformation, and lack of accountability are unacceptable. I will not do business with this store again and strongly recommend others proceed with caution.

LOOK NO FURTHER you are working with the very BEST. I…read morepurchased a washer and dryer from Michael. He guided me with options and NO pressure and was beyond pleasant. We had a hiccup in the delivery and lo and behold Michael literally came to my house to help. In my life I have never experienced such EXCELLENT service from start to finish. Thank you to you Michael and your fabulous crew

The temperature this past Sunday was in the high nineties. :( We needed a a new air conditioner…read more We went to Harvey's in New Milford, and he was very helpful. We told him our room size, and he explained about btu's and gave us the appropriate A/C that fit our requirements. He explained about the differences between wood and vinyl windows'

My GE Dishwasher did not dry properly. I called Appliance Repair Fair Lawn and the tech James…read morearrived in a couple of days as promised. He was very professional, friendly and knowledgeable about my appliances. He fixed my Dishwasher in a couple hours. I would use them again for sure, because they did everything they promised and service is also covered with a 3 months warranty.

I've used AG Appliance two times now to repair my Thermador stove and oven. Both times AG…read moreAppliance sent a technician the same day and either resolved the problem or ordered the required replacement part and came back within a couple of days. I highly recommend AG appliance repair! On the other hand, I do not recommend Thermador stoves!

Good service. He spent three hours repairing my dryer and left everything organized and in order…read more He explained the problem to me in detail and fixed it correctly.

Issue that I called about initially was not resolved. Servicer disconnected and reconnected my…read morewasher. Today water begins to sprinkle at a high intensity flooding my laundry room, dining room, and kitchen floors. I paid $283 for them just to cause damage to my property. No they are not answering the phone. I will be forced to make this a legal matter and sue them for damages to my property.

From the owner: RapidFix Appliance Repair Fast. Reliable. Affordable…read more At RapidFix, we specialize in quick, professional appliance repair services across New York and New Jersey. With years of hands-on experience and a passion for helping people, we handle repairs for refrigerators, washers, dryers, ovens, gas stoves, and more — right at your doorstep. Same-day and next-day service Transparent pricing with no hidden fees Certified and skilled technicians Honest assessments and guaranteed work 15% off for first-time customers! Whether it’s a noisy washer, a fridge that’s not cooling, or an oven that won’t heat — we fix it all with speed and care. We’re a mobile service, so we come to you fully equipped and ready to solve your problem. Let us get your home running smoothly again.