SHOULD BE ZERO STARS---They are complete thieves, took our money 3 weeks ago for parts and when we call they said that we owe them for repair and it will probably cost more then originally quoted. STAY FAR AWAY!!!! read more

Reliable Appliance - Appliances & Repair Near Me - Hewlett, New York

WARNING! RIP OF and SCAM! Reliable sent a repairman from A and G Appliance Service to my home and they charged half the cost or for parts/swrvice $200 . They Took our check, cashed it, never came back. Tried calling the company and the # is disconnected. Reliable sent a fake company to our home and scammed us!! Reliable was unable to help me when I complained and said they don't know how to contact the company they contracted with to fix my appliance. Do not use Reliable ever!!!!! read more

these are the people that installed the appliances and then tried to install the replacement doors and they were and are excellent.

Do not use UN-reliable. the technician came as promised, (i) 'fixed' our freezer, (ii) took payment, and (iii) promised to email us receipt and warranty. He did none of the above. We called him two hours later & he promised to return the next morning. 0-4. Then he stopped returning my calls and texts. read more

I am never one to write negative stuff about a business but i feel so taken advantage of and have never experienced such awful treatment before. If you are in need of an appliance repair do not use reliable appliance - owner is John. Early this June my garage fridge (only 5 years old) stopped getting cold. I came on here asking for a rec bc Pete the appliance guy no longer services fridges! He was the best! I found a local company and called and receptionist tells me it's $120 for them to come out and see problem and if I don't use them then I pay the $120. He comes and says the freezer fan is broken and that's why fridge isn't getting cold- he says he has part in the truck. I ask how much to fix issue and he says $386 ( this fridge was only $500 new, but who wants to be stuck with that $120 charge or the trouble of having to buy a new one?!) so i reluctantly say yes, bc I'm between a rock and a hard place. As they're working i look up the part on Amazon and see that they upcharged astronomically for it. on Amazon it ranged from $14 - 29. I get inflation, but this is insanity. They charged me 386 total ($165 for part, i guess the rest labor). Well they Didn't fix the problem. My fridge never got cold enough to be food safe. I had a thermometer inside. He had to come back two more times. First time fiddles around says it will get to 63 degrees by next day. It doesn't. I wait a bit longer and go check to find the fridge is off. It's plugged in but it's now dead and everything in my freezer is mush. He comes back and He tries to say it was my outlets that were the problem and to call my electrician. I did and he charged me $50 for the visit to tell me that the gfi outlets were perfect, and that they clicked off every time I was plugging in only the fridge. The fridge was shot. Garbage. Called to tell John this thru his receptionist and she relays message snd calls back and said he would give me half of the money back. I thought that was a horrible deal, because now i am out of money for nothing and i lost food and need a new fridge but I agreed. She says his wife writes the checks. It took his almost one month to send me a check. I called 3x a week to ask where it was! Always got the run around from receptionist, she says it's in the mail. Lying to me. no one ever calls me back when they say they will do I have to stay on top of it to get my reimbursement. When I received the check it was only for $165 for the price of the part , not the $193 which would be half back like I was promised. Now I am calling daily again to see where the rest of the money is. I know it's only $28, but it's the principal! Getting the same run around and no response or call back. Telling me it was in the mail Tuesday, and today saying I'm sure I'll have it in a week or two. I flipped out. He lives in the same town. No way it will take that long. This is a horrible unprofessional company who upcharges for parts because they know that people will do it because they don't want to be stuck with the $120 charge if you don't go ahead with they're service. I am still dealing with this in august and they came beginning of June! Once they have the money they don't care. But they say they guarantee they're work ! It's all over they're invoices and truck- they guarantee it!!!! My fridge was put on the curb back in June. And now I have $221 + the $50 charge from my electrician LESS to spend on a new fridge.. don't let this happen to u. I wish I had done more research because as I look thru different review platforms now I see they've don't this exact thing to other people also. read more

Came to my house to fix my dishwasher. I had already ordered the OEM part to fix. Trains an apprentice to fix, but turns out not to be fixed when he leaves. Blames the part, of course, and tells me specifically to order the part again, and he'll come back and fix it. After he's scheduled to come fix he tells us he's going to charge us again because it wasn't his part! Although a one star experience, giving two because he was fine in the past. read more

They robbed us blind. They explained their $120 service fee for showing up, which would be credited towards the work if we agreed. Instead, they charged us $189 for an hour worth of labor and $100 for a part you can find anywhere for $40. My wife and I really regretted going along with it, but we were desperate to get our dishwasher back again. I called them the day after to thank them for their work and to get a better understanding of why it cost so much. I knew they already did they work and I didn't have a leg to stand on, but I was hoping they could give me a reasonable explanation that made me feel better about the large bill. Unfortunately, they were completely defensive and unsympathetic. We have had dozens of companies service our house over the years, and this is the first one to make me fill out a public complaint. This clearly isn't the way to treat your customers, especially if you hope to get future or repeat business. PS - their $120 service fee was much higher than all the other Home Advisor prospects. read more

Our refrigerator started sounding like it needed a new muffler so we called reliable appliance. We called at around 6:45PM and by 9:30AM the next day, John and Mike were here. The problem was easily identified and repaired. They were both friendly and respectful. I will definitely use them again when needed and recommend them for your appliance repairs. read more

I was really impressed with their service. They showed up on time, and we're done very quickly. The young man was polite and professional. I would definitely Recommend them again read more

I scheduled an appointment yesterday to have someone come and check my dryer that's not functioning. The receptionist offered me an 8-9am window time and I agreed. She took all of my information and said if there were any issues she'd give me a call back. Around 8:15 this morning, the tech called me and said "I have bad news for you I really don't go to Far Rockaway. So I suggest you find someone else." Hmmm, so she couldn't tell me this yesterday?? I made arrangements around this appointment. Furthermore, the location of this business is a 15 minute drive from my house. I will take my business elsewhere but I am extremely annoyed at the lack of professionalism. read more

John's a very honest guy. I'll be contacting them for future appliance repairs.

Great honest company!! Fixed my fridge and saved me money! Can't say enough good things about this company!

Reliable was as good as it gets for repair and reliability. I had a problem with my refrigerator and John came quickly and was able to resolve the problem. It wasn't the easiest repair but he was patient and knowledgeable and I felt the price was right. I will definitely use this service again if needed. read more

Can't say enough about their outstanding service. From my first phone call to completion of service. They had the necessary part in less than 24 hours. They were fast, friendly and less expensive. read more

Reliable repair was fantastic. John was an ultimate professional and fixed my refrigerator in less than an hour. The price was great.

Had a problem with my refrigerator. Freezer was defrosting and refreezing and water was leaking into the refrigerator. They came and repaired it for close to $200. A few days later the freezer was still defrosting and refreezing and now the refrigerator was warm. They came back again for an additional cost of close to $100 to replace the fan. After the second round of repairs it was noticed that the water was once again leaking into the refrigerator and it was freezing. Not only was the refrigerator not properly repaired but each time when the work was completed a mess was left behind. Water on the floor, all over the inside of the refrigerator and used paper towels left all over. And they were paper towels they grabbed off the shelve, not anything that they brought with them. Technician was a nice guy that's why I gave them 1 star, but I would not recommend the at all. read more