After my appliance repair man retired I needed a new one. None of my friends had any good referrals , so I called Thermador (my oven was in the fritz) and they recommended RD. The appointment receptionist was exceptional and they could come over the next day. They sent me a map of where the technician was before he arrived! The tech was polite, professional and very knowledgeable. He diagnosed the problem and said parts needed to be ordered, but showed me how to get around the problem in the meantime. He also said my SubZero could use some service and did it immediately. . Overall very happy with RD and would happily recommend them read more

DO NOT USE THIS COMPANY. I was charged over $1,200 to replace a single part in my Viking oven, including nearly $440 in labor for an installation that took about 15-30 minutes. When I questioned the outrageous charge and asked for a breakdown, it took THREE emails before anyone even responded. Their explanation was simply that they charge a flat "job rate," regardless of how quickly the repair is completed. Over $1,200 to replace one part, combined with terrible communication and a complete lack of transparency. I feel completely ripped off and would never use this company again. read more

They charge $379.54 to make appoint, then another appx $650.00 to come replace a oven ignitor that cost appx$140.00--total just shy of $1000.00 for repair that took 45 minutes ---total rip off read more

$209 plus tax just for a diagnosis not including parts or labor and when I said no thanks. This rude woman hung up on me Unbelievable. Over priced and zero customer service skills. Sad. Edit. Go to "The Appliance doctor". Great customer service and reasonable diagnosis fee read more

Poor, expensive service. They demand money up front and will not use the initial service call toward the repair (as most companies do) Seems like another company out to rip off the East End. read more

Expensive (even just to walk in the door), expect payment upfront and do not supply invoice, are not transparent about fees (sevice fee never goes toward costs) and duplication. They are NOT the only game in town. Do not use this deceitful, overpriced company. read more

Thanks fellow Yelpers for the lead on RD. When our dryer started punching holes in our clothes, and then a cloth ring fell off into the drum, we started looking for a repair service. On the first visit, the tech found the piece was a gasket, and called Samsung to ask about the part. Bad news for us (and typical of Samsung in our experience), the gasket wasn't a separate part... and the whole drum needed replacement! What could we do? He ordered it and said it would be shipped to RD in 7-10 days. It came a bit early, and they called to schedule an install. The same tech arrived on time, was quick with the fix, was clean... and took the old drum with him. Great job, RD... and no more wasted time for my wife at the laundrymat! read more

RD Appliance Service - Service truck - Appliances & Repair Near Me - Hicksville, New York

Rd Appliance has always been prompt and professional. Never had an issue when they service my Fisher and Paykel appliances. One of the best. read more

DO NOT USE! rip off not worth it. Take over $200 up front to make appointment and then charge 4x that when arrive.

Great customer service, quality work. I found RD on Yelp while having an issue with my refrigerator. I called to set up an appointment. Tech arrived on time, did the work neatly and explained everything in detail. Fixed it and haven't had any issues since. I would definitely use them again. Highly recommended read more

I left a review below about my poor customer service. And their reply to my post is all false. They only returned my $209 deposit AFTER I wrote the yelp review. After I wrote the yelp review, the office manager called me and told me they will refund my money now and asked me to remove the negative post. read more

i'm sorry to say this is not the RD i have been using for 25 years now.. a charge of $200 just to come and look at your appliance without any of that going to your repair is out of line.. might as well just toss that money in the trash and get the same results read more

Hello everyone. Updating my original review here, as promised, with the conclusion of the saga. Here are the simple honest facts of why you should quite obviously steer clear of using RD Appliance for appliance repair. There are also some things they should learn about the repair business as well. * My double Thermador Wall Oven's lower oven wasn't heating. This has been the case for several months, but it wasn't a new problem. It was just one that hadn't popped up for a few years. It had been repaired before pretty easily, but obviously not inexpensive. I assumed that would be the case again. That previous work was done with another company (that I should have used instead clearly!) * The upper oven has always been working fine. Let's remember that as we dive deeper. * The technician acknowledges the upper is working and accesses the control board. Much later on, she mentions that the board began smoking and sparking when she accessed it. * As a result, the entire appliance is dead with now a fully damaged control board. * Here's the problem: RD says I now I have to pay over $1,330 for this repair for an oven that had been working prior to RD's arrival. It is the equivalent of taking your car into the shop for a rear brake job and now both axles broke and the entire braking system failed, rendering the car inoperable. And somehow this is my fault on my dime? * It's an old Thermador, so parts don't exist for this. But RD said they can have it repaired in two weeks time. But they have to ship the part to Texas for repairs through this guy?!: https://www.fixyourboard.com/ * In the end, they finally are getting the part back now with only a 1-year labor and part guarantee and it won't be fixed until next week at the 3-week mark. I've spoken with some electronics expert in the meantime that believe there's a real good chance this repair won't work out of the gate because it's a 24-year-old Thermador with a burnt control board! * So let's summarize: RD completely breaks my oven because of what I believe was incompetence, makes me pay for it and takes it's sweet time fixing it with no customer service or even an apology. * Here's some advice to RD: if you think there's a good chance something could happen like this, hopefully you have enough expertise to give the customer the disclaimer that sometimes old boards fall apart upon inspection and then ask if we want to go through with the repair before you begin. And, once the board is smoking and sparking and the oven is dead, have the expertise to tell the customer it's probably better worth investing in a new oven versus taking the chance with this repair. * But they clearly just wanted to cut and run with my money. * Bottom line: RD clearly lacks the competence and expertise necessary to properly repair appliances and I would recommend finding another repair business instead. Why risk it with RD? * RD must also stand for Rude and Dismissive when I brought these concerns to them. Clearly, they are very used to providing poor customer service. * Good luck! read more

RD Appliance Service - RD caused my control board to go on fire and now somehow I have to pay $1,330. Use someone else! - Appliances & Repair Near Me - Hicksville, New York

They were able to come and fix my refrigerator right away. The technician was professional and friendly. Highly recommended. read more

Great Service all around, i use them for our family home out in New York. They service our Miele products and our LaCanche range. They are the to go option when it comes to Appliance Repair!!!!! read more

RD Appliance Service - Appliances & Repair Near Me - Hicksville, New York

Called RD because my GE Monogram range was having delay issues with the igniter. The repairman was neat, clean, respectful and professional. Was a simple repair. Cost us five and change including the service call charge. I would highly recommend RD read more

Fabulous customer service and professionalism. I called them in September because my 8yr. Old dishwasher Wasn't cleaning properly.. Brad came and was on time for the appointment Worked on the dishwasher for quite awhile and did whatever needed to be done. He gave me some tips on maintenance. Dishwasher worked ok. Over the course of the next 4 months the same thing started to happen. Called RD again Brad came back took the Dishwasher apart worked on it for about an hour and found a tiny piece of glass stuck in tiny hole. .dishwasher is working perfectly now Dishes are shining. thank you Brad and RD When I got the invoice it was No Charge. read more

I am still shell shocked by this company! We had a Bosch dishwasher that just stopped working. We called Bosch and they could not come to our home for a week or so. We checked on line and found RD with good reviews. Their tech came on time and diagnosed the issue as a Burt our pump. This was after he took a broken ceramic blade tip out of the impeller which he thought was the issue. After getting the estimate of cost to repair our six year old dishwasher we decided just to replace it. Called and PC Richards had it in stock. The guys came to install and low and behold the new dishwasher was giving us the same messages we had got on the old machines display. The installers asked if "anyone" checked the connection of the drain to the sink disposal? No we said. They then took a tool and pushed through a small stoppage which was the real cause of the problem! Could not ask these guys to put our old unit back but after we cooled down we called "David"at RD and he said that was not a good representation of their business. Since he estimated that the Bosch washer should have lasted four more years he sent us 40% of our purchase price we had just paid and refunded the service call. We will never ever use anyone but this company for future service. They just don't talk the talk they walk the walk and provide exceptional customer service. WOW! And thank you! read more

Our washing machine broke and we had no idea who to call. After a quick Google search we called RD Appliance Service and hoped we made the right choice. We are pleased to say we most definitely made the right choice. They make sure to call you about 20 minutes before they arrive which is great. The repairman who came to help was very respectful and efficient. He worked so unbelievably fast and thoroughly explained what was wrong. Very thankful to have found this company & will be using them for all future appliance repairs! read more

This company came to our home 2xs and still our2 yr old Miele was not in working order when they left and said another part was needed, the total cost for this repair is more than $900. I could buy another washer for that cost. When we attempted to contact the company via email our emails were kicked back. read more

After having a repairman that wasn't knowledgeable from a different company.. the young man -Franscisco-from this company was so great! He knew exactly what the problem was and how to repair it! The office staff - Alexis and Ireland-were amazing! Worked with my schedule! I'd call them for any repair !! read more

I needed my Thermadore dishwasher repaired. After spending $666for the repair a few days later I noticed there was a leak under the sink. A repairman (Ray who was very nice) tried to fix it after telling my husband and myself he had to do something to the pipe in order to access the hose to the dishwasher. He was unable to fix it and said he would be back in a few days to complete the repair. I received a call and later spoke to the owner David(who refused to give me his last name!) who informed me they would not complete the job and I would have to hire a plumber at my own cost. Since the repairman acknowledged he had done something to the pipe and was set to come back I don't know why David would not honor the one year warranty on labor. I would definitely think twice before hiring this company. I was able to report this directly toThermadorewho took a report. Hopefully they will take this company off their list of repair companies. read more

So I was thinking this would need a whole new dryer. The fuse was broken and it's an older model. This was the only place that called me back and came right over. Brad was nice and explained the problem. He thought his fix may not work but we should try it. He ordered the part and came back 2 days later. It was fixed and it was a very low price. I recommend rd to all. Thanks! read more

I called about the Fisher Paykel double drawer dishwasher explaining that the bottom drawer was working perfectly but the top drawer was dead. it would have been a wonderful service if the office suggested that the lock button should have been pushed in order to release the lock mechanism while speaking to me on the phone. Instead I had to wait 6 days & pay a service call for the button to be pushed. That's outrageous! read more

Thank you Alexis & David. RD is a great example of great customer service and field service. I can't thank you enough for your expertise. It's much appreciated. read more

OK Refrigerator repair, takes two days to schedule....day of appointment I get a call canceling, then to reschedule it they won't schedule for 5 days. I understand things happen but I also wonder if there is more than one repair person in this company. They made no effort to help, just tried to reschedule....move on, local guys are a lot more responsive! read more

I requested to repair Thermador downdraft for the cooktop; the RD technician told me that the lift motor is faulty and needs to be replaced and is discontinued. Therefore I would need to replace the whole downdraft, and since the cutout in the granite would not fit newer models, I would have to replace the cooktop and granite countertop too... I found the discontinued motor on line in Ukraine, and before placing the order I got another opinion: all the downdraft needed was cleaning with WD-40!!! The unit is up and running! The RD service call was a waste of money. read more

AMAZING SERVICE!!! This is the best company I have used for appliance repair. Very professional! David was polite, informative and fixed my refrigerator fast. I was in a panic when my refrigerator stopped cooling in the refrigerator compartment. My milk was going bad every 3 days. Now my milk is nice and cold! Thanks RD Appliance! read more

My Frigidare refrigerator was icing up (freezer) and leaking water. Ed came by about 2PM and quickly diagnosed the problem A faulty defrost limiter and of course, a clogged drain (ice). He had the part available an quoted me a fair price for part and labor (including clearing the line). Very professional and clean. Note: I had a previous company respond and they couldn't find the problem. I would recommend this company for future appliance repairs. read more

Well, I can only give 5 stars. I'd use more if I could. Why? Excellent service that went well beyond what I expected. I called on Thursday morning at 7:30 for a leak in my washer. I guess that was the owner whom I spoke with. He told me they'd be here between 9 and 11. At 9 I got a call, be here in ten minutes. And he was. Looked at the washer, found the problem immediately and also pointed out my water hoses were in need of replacement (they were at least 10 years old, so yeah, I'm good with that). The tech (David? I think it was the owner in any case) told me he only had one of the two valves that needed replacing. He showed me the leaking from the old valves, so there was no question in my mind. Said he'd be able to replace one valve and return the next day with the second valve and new steel reinforced hoses. I was ready to wait, although I explained I had an important medical appointment the next day. He told me he'd do what he could. Fast forward to around 2 PM that same Thursday. The tech called and said he found the second valve on another truck. He came to the house 20 minutes later, and less than 10 minutes after that the washer was back in order, no leaks. The cost was in line with other repair services, but R&D is a local Bethpage business so I wanted to "shop" local. So glad I did. Service well above and beyond what I could have expected. Outstanding. Highly recommended. read more

Professional, quality service. A little expensive but most parts and repairs come with a warranty. I have had my refrigerator fixed twice and my stove once. I will continue to use this company because of their service and because they're a local small business in my neighborhood. read more

I have been using RD appliance service for many years and would highly recommend them. They are reliable, efficient and easy to contact. They respond quickly too. read more

Excellent service. Technician, David, came to my house on time (even a few minutes earlier) to fix the oven. He was able to diagnose the problem right away and even ran out to the Wolf range store several times to buy the parts needed to complete the service on the same day. I have used another company to fix my high end appliances in the past. They usually did not carry the parts and would have to come back several times to complete the service needed. What's worst is that different technicians would come back to try to solve the problem. It would sometimes take 2-3 other visits to complete the work. I would definitely use RD appliance again...professional and reliable. Work guaranteed for a year. read more

Great service. Got to my house earlier than expected and were able to diagnose and repair the problem with my stove in one shot. Totally professional and competent. Like some of the other reviews state they are a little pricier than some of the other companies but it's true that you get what you pay for. read more

Very Expensive Very nice on the phone but quoting $400 for repair that we have paid in the past $175.....Maybe I was initially hasty with my review... I received a call from one of the owners and while I will not pay the price quoted I agree you should check them out but be price aware.... read more

What could be better than showing up on time, making a correct diagnosis, fixing the broken appliance completely in a timely fashion and being reasonably priced? We highly recommend RD! Our experience was great. read more

R&D Appliances is a great reliable company. David repaired our Viking Stove to our satisfaction, while keeping us informed about the scheduled delivery for parts. A few months latter, I called to report an issue with a burner and immediately an appointment was scheduled to repair the problem. Customer service and transparency in their invoices is a rarity in this business. Do not think twice about calling R&D because you are in good hands! read more

I would recommend this company. They answered the phone when I called early on a Monday morning and gave a 4 hour window of when the repair man would arrive. He arrived on time, fixed our Whirlpool wash machine and emailed me an invoice. read more

I found RD Appliance on a Google search and I sure lucked out. They returned my call on a Saturday within 15 minutes. They came the same day within the time frame they gave me. The gentleman was polite and did the job well. The price was reasonable. I couldn't be happier. I can even communicate with them by e mail which is helpful for me as I can't call from my job. read more

I used RD Appliance Service a few months ago and I thought I had posted my review, but I do not see it listed, so I would like to post my review now, better late than never! This company was great. I have a Miele dishwasher, and it was expensive to repair, the part needed was costly. I knew before the tech arrived that this would be an expensive repair because I got a few quotes beforehand. The tech was neat, and very knowledgeable. I watched him do the repair which involved sliding the dishwasher out, turning it upside down and removing the part which, due to German engineering, was solidly anchored to the machine's base. I have to say, I was very pleased with this service company. read more