Inconsistent Inspections and Predatory Upselling ​I have…read morebeen coming to this dealership for two years for my 2023 Honda Accord Hybrid, but after my experience on April 1st, I will not be returning. ​Last week, I brought my car in for an oil change. The Multi-Point Inspection report marked my tires as "Green" (8/32" or higher). I returned one week later for two safety recalls. Suddenly, the service department claimed my front tires were at 5/32" and needed immediate replacement. It is physically impossible to lose that much tread in seven days of normal driving. ​Furthermore, they claimed a nail in my driver's side front tire was "unrepairable" due to its proximity to the sidewall and quoted me over $550 for two new Pirelli tires. I immediately took the vehicle to a reputable tire specialist who confirmed the tire was perfectly safe to patch. They successfully repaired the tire for a fraction of the cost. ​It is clear that because the recall work was under warranty (low profit), the service department attempted to manufacture a "repair" to upcharge me. This is predatory behavior and a complete breach of trust. If you go here, double-check their "inspections"--the math doesn't add up. ................. Attached is a picture of the response the owner did in another platform: Response to Owner Your response actually confirms my point about inconsistent inspections. You claim my tires were measured at 6/32" during my previous visit. However, your own technician marked my tires in the "GREEN" (8/32" or higher) section on that inspection report. ​If they were truly 6/32", they should have been marked "YELLOW" (Caution). This is documented proof that your "safety inspections" are either being faked or are wildly inaccurate. Calling a customer's factual experience "false" while admitting to a reporting error in the same breath is a poor look for a "President's Award" dealership. ​I chose a specialist who confirmed the tire was safe to repair. I'll stick with experts who provide consistent data over a dealership that "guesses" on safety reports to justify a $550 sale.

I love coming here for my services . Tyler Reinoehl is amazing , he always makes sure I am well…read moretaken care of. He's definitely a great team member on the Joe Morgan team. Fast, friendly service. 5 stars all day !

they are awesome really helped a lot with everything. Definitely would come back anytime I need to…read morepurchase a car or part

Do not buy from here!!! unless you want a place that tries…read moreto hide problems with their vehicles, have terrible customer service, and won't repair their own shoddy work. A vehicle purchased from here WILL have problems (like 2 days after purchase in my case) and they couldn't care less about their customers. A business that doesn't stand behind their own work doesn't deserve your business.

Excellent service! Excellent car! Excellent warranty! Sam was great in setting things up for the…read moretest drive and helping with getting that spare key as well. Thank you.

Two Year Review We drove just over an hour to get to…read moreMid-Towne Auto to buy a 2015 Honda Pilot. We ended up getting there just as someone else took the Pilot we had our heart on was driving off. We were disappointed but not a big deal. If it doesn't happen, there is a reason. We looked at the 2016 they had on the lot and took it for a test drive. God works in mysterious ways. This car has been a dream come true! New tires, alignment, amazing condition, We have had minimal issues from this car. We drive all over the east coast in this car. Mid-Towne financed and we went with their warranty. The warranty through Allstate is simple to use. Well worth the money. When we are looking for another car, I hope Mid-Towne has what we are looking for. Amazing people to work with.

verry nice and welcoming, rana hattar was amazing. She worked with us despite our toddler causing…read morechaos, she was so nice and verry helpful.

Cronin ford .... is the best went in and they helped me right away , find out what was going on ,…read moreit was ice build up , my girl Payton was fantastic she is good at helping , and getting u in and out fast. Have any car trouble take ur car to cronin ford they will help u ...

Overall one of the best experiences we've had buying a car. Cat was in excellent condition. The…read morestaff members were helpful, professional, and efficient in completing the purchase documents for us. They did to try to push extra fees or service charges.

Absolute mockery of a dealership. Some of the worst behavior I have ever seen displayed from Tommy…read moreSheikh himself, his employee Aj Woods and Fares Radwan. These individuals scammed me out of $998 for a January payment that was deemed late, but paid in cash accordingly. Verbal agreements were made and continuously stepped back on. These people do nothing but lie and steal. You can be as communicative as you want and still make payments but they really don't give two fucks. They'll turn around and tack on more money for bullshit fees, etc and claim you owe car payments that even though you have the proof of payment through emails and text messages, they'll still deny. Not to mention they'll also pull other peoples information up if you happen to have the same name and claim you owe that too. What's even funnier is the fact they still sell THC products through their acquired vape shops and somehow still have a business. They'll also let their employees ruin the cars on the lot causing damage to the vehicles before selling to it to people and turn around and not put your warranty THAT YOU PAY FOR into effect until 3 months later so in the event you need repair, you won't get it and you'll get questioned by the warranty company themselves ultimately making you look like a lie at the expense of VIP themselves. This simply could have been avoided had they had been honest from the jump. Don't buy from them, you'll regret every cent you put into their fucked up business

Great place to look for a car. Staff was wonderful and so friendly. Purchase was easy and Alison…read morethat helped us was wonderful and easy to work with. Will go back again and purchase another car

When my car was totaled out through insurance, I rented a vehicle through Enterprise. Finding out…read morethat they also sold cars was a plus. I looked online at their selection(which was abundant), and found my dream car. A 2020 Chevy Traverse LT Leather. I spoke with Delmar on the phone and set up an appointment. I went down to see him, and he answered all of my questions, concerns and got me a great financing deal. I also want to mention that an issue I had with the vehicle, was taken care of immediately by their team without any hassle whatsoever. This was by far, the best car buying experience I have ever had. Special thanks to Tom and Torrence as well!

First time at Lebanon Dodge, but it won't be the last. Jaden Sayles took great care of us, and he…read moregot us the best deal! Jason in finance was also great to work with. All the way around, this was a great car-buying experience!

I've been a loyal Ford guy, like my family has, for decades. This was by far the worst experience…read moreI've ever had at a dealership. My "certified" F150 was delivered with the Check Engine light on and has been at a Ford dealer I trust, for days, being repaired. Misrepresentations on delivery times, rude and manipulative management along with just really poor communication has soured me on the brand almost entirely. Lesson learned, stick with local dealers that you trust.

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Smyth Imported Car Service appeared to be the shop that could make my 1969 MGB GT run as good as it…read morepossibly could. Essentially I was requesting a expert tune up. That is what I received. Sam and his son sorted out the ignition and carburetors replacing many parts including the entire fuel system, and the gas tank. The results are gratifying. This MG is fun to drive again, almost like new. This is said after driving over 400 miles in 3 months since Smyth worked on the car. I reserved one review star because of the cost of this work.