I forgot an item on the property and was called and yelled at by the "property manager" who refused…read moreto give her name and told me she was going to have her boss charge me extra even though I offered to come get the item. I asked if I could speak with her boss and she told me no and hung up. This is the second unit I have rented from Public Storage within the last 12 months. As I open homes across Indiana and Ohio, this won't be the last storage unit I need but will likely be the last I get from Public Storage. Their 1-800 number doesn't give you an option for speaking to a person other than at the property.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

My wife booked a storage unit from U-Haul in May 2025 prior to a move. She and I arrived only to…read morefind that they did not have the unit she reserved available. The entire time we waited for assistance we heard the U-Haul team turn away several customers who had booked trucks that U-Haul was not able to provide even though they had confirmed the reservations. The U-Haul staff were much more interested in loudly discussing the supervisor's sister's boyfriend, who visited earlier that day and whom everyone agreed was an idiot and dropped repeated F-bombs in discussing. I personally don't care about profanity, but the customers with young children nearby might not want them learning certain words when they're so young. The U-Haul staff provided my wife a U-Box instead of the unit she reserved and said it would be a cost savings for her. She asked for a receipt to make sure she was being booked the price they quoted her, but they wouldn't print one out. After moving her items into storage, she again asked for a receipt. The staff member working at the counter said the computer couldn't provide a receipt, told her he was done helping her, and turned to address the man behind her. When she said she wasn't leaving without assistance, the customer behind her yelled at my wife that he didn't support loud women and she had to defer to him. He also reached toward his belt as though he were carrying a concealed firearm. The U-Haul employee smirked at being able to ignore her while also allowing his customer to threaten us. My wife went to unload the U-Haul in early August. She waited behind two other customers for over 20 minutes without a staff member present just to be told that they wouldn't provide her items without 24 hours' notice. Thankfully she was able to get her belongings the next day, but never received a receipt nor an apology for the way they treated her or allowed a fellow customer to threaten her. How many of your employees allow customers to gesture to firearms to intimidate other customers? This location has bad enough service without them threatening women of color who just want to transact business with them. TL;DR they are incompetent, violent, and happy to threaten women and POC customers. Take your business elsewhere.

They randomly stole $928 out of my account two months after I returned a trailer because their…read moreemployee didn't do their job and check in the trailer. They "all the sudden" found it, yet decided I drove around with it for 50 more days without even contacting me and took the money out of my account. It took over a week and getting a hold of some regional guy before I got my money back. I incurred all kinds of late fees because my mortgage didn't clear, not to mention I literally had no money because I just relocated from CA and was starting a new job. This was extremely stressful and Uhaul did nothing to make up for the stress and late fees I incurred. If I had the time and energy, I would have taken them to court. Awful business who doesn't care about doing the right thing. Ismail, the "owner", seriously needs to be educated on how to handle angry customers. Angry customers who have every right to be upset. Go to the other Uhaul location in town. And I didn't even mention the $12 dolly I was charged and never even received. Ha!

I have had the best experience with this company. We have inside secured storage and it makes us…read morefeel confident that our belongings are protected. The company is great, but the employees make the experience even better. Deanna has always taken the time to be kind and patient with us and is very helpful. She is a great employee!

We rented an upstairs warehouse unit to store belongings over the summer break. The place was…read moreclean, easy to access. Since it is not a temperature controlled unit, we vacuum packed all the beddings and clothing and did not have any issue due to humidity. Would definitely rent again next year.

I was happy until the last month, when they insisted on charging us for an extra month even though…read morewe only needed another week. Then, they re-rented the storage place to another customer and refused to give us a prorated refund. Great business model there. There are way too many storage places in Lafayette to do business with one that is this shady.

From the owner: U Store It in Lafayette is the premier self storage facility in the area. Reserve your storage…read moreunit online today!

This storage facility has great rates and very helpful service. If you have a semi delivering your…read morestuff make sure to get a unit in the front. The back side is a bit narrow.

Hey, can anyone at all give me any kind of information to help me get in contact with the office or…read moresomeone working there because it says it's open 24/7 but the number that is on there is for something else I don't really understand it but I'm trying to get in contact with them so any information would be very helpful thank you so much

If you are looking to steal people's stuff-- this is the place to go! There are no cameras except…read morein the front, and the security is minimal- you can easily crawl under the fence with someone else's belongings! And I would know, the door to my unit was easily kicked in, and a number of personal items and valuable goods taken. The drawers of our desk were riffled through and some documents went missing, a number of medications stolen. The real kicker is that- Simply Self Storage did nothing about it! Well, that is except to LIE to us MULTIPLE times, treat us with rudeness and proceed to offer no help in any insurance matters, did not offer any helpful services to ease how difficult a time this has been for us- just overall a class act of a company. My enormous problem with the company is the unit was broken into when we were away, and to "help" they got the door fixed-- after about 6h of the unit being open to anyone with access to a gate code. And they told us they filed the police report and we could get a copy when we got back. Well, got back to find out they had not filed a police report. They told us the cops had been checking in every couple days to help with security-LIES. They said they can't run cameras to the back of the place because there is no electricity out there- there is a light in our unit!?!?! LIES! Store your belongings anywhere else, it is not a safe or well run establishment. It is not worth the headache, the blatant lies and the cost is absurd for the treatment we have had with this company. We will never ever use a simply self storage facility again.

After a bad experience dropping off an Amazon return at Staples, this is my exclusive go to for…read moredrop off returns. The staff are extremely helpful and friendly. They go the extra mile to make sure that your return or shipped item is well packaged. Even if there is a long line, they are quick and efficient.

The sweet lady at the front was great to get me out of the asap. The store was quite busy and she…read moregot through the line very professionally. Super nice lady!