Overall appearance and cleanliness of the facility is good. App is easy to use. 3 out of 5 due to…read morefacility not advertising the hours of which someone will be on site to help. You have to call customer service whenever you need something since you never know when someone will be around. Customer service will advise of their hours, but when I opened my unit after scheduling for when someone would be there, they never showed. Customer service acted as if it could not be done over the phone, and after going round and round with them, they were able to do it over the phone. I will never give a good score to an organization who ends up being able to do exactly what they told me they couldn't. It isn't hard to do our jobs. Additionally, my rate went from a promotional $95 to $172 from March 2025 to September 2026. That is an 81% increase when I have a credit card on file and never miss a payment. I can't stand the idea that newer people who are higher risk get better treatment than long term, reliable tenants.

I forgot an item on the property and was called and yelled at by the "property manager" who refused…read moreto give her name and told me she was going to have her boss charge me extra even though I offered to come get the item. I asked if I could speak with her boss and she told me no and hung up. This is the second unit I have rented from Public Storage within the last 12 months. As I open homes across Indiana and Ohio, this won't be the last storage unit I need but will likely be the last I get from Public Storage. Their 1-800 number doesn't give you an option for speaking to a person other than at the property.

We had a great experience at U-Haul in Lafayette! Ismael was the only employee working and had a…read moreline of customers, but he still took the time to help us get the right trailers for our U-Boxes and assist with the trailer lights. We really appreciated his patience and helpfulness during such a busy time. Thank you, Ismael!

My wife booked a storage unit from U-Haul in May 2025 prior to a move. She and I arrived only to…read morefind that they did not have the unit she reserved available. The entire time we waited for assistance we heard the U-Haul team turn away several customers who had booked trucks that U-Haul was not able to provide even though they had confirmed the reservations. The U-Haul staff were much more interested in loudly discussing the supervisor's sister's boyfriend, who visited earlier that day and whom everyone agreed was an idiot and dropped repeated F-bombs in discussing. I personally don't care about profanity, but the customers with young children nearby might not want them learning certain words when they're so young. The U-Haul staff provided my wife a U-Box instead of the unit she reserved and said it would be a cost savings for her. She asked for a receipt to make sure she was being booked the price they quoted her, but they wouldn't print one out. After moving her items into storage, she again asked for a receipt. The staff member working at the counter said the computer couldn't provide a receipt, told her he was done helping her, and turned to address the man behind her. When she said she wasn't leaving without assistance, the customer behind her yelled at my wife that he didn't support loud women and she had to defer to him. He also reached toward his belt as though he were carrying a concealed firearm. The U-Haul employee smirked at being able to ignore her while also allowing his customer to threaten us. My wife went to unload the U-Haul in early August. She waited behind two other customers for over 20 minutes without a staff member present just to be told that they wouldn't provide her items without 24 hours' notice. Thankfully she was able to get her belongings the next day, but never received a receipt nor an apology for the way they treated her or allowed a fellow customer to threaten her. How many of your employees allow customers to gesture to firearms to intimidate other customers? This location has bad enough service without them threatening women of color who just want to transact business with them. TL;DR they are incompetent, violent, and happy to threaten women and POC customers. Take your business elsewhere.

I have had the best experience with this company. We have inside secured storage and it makes us…read morefeel confident that our belongings are protected. The company is great, but the employees make the experience even better. Deanna has always taken the time to be kind and patient with us and is very helpful. She is a great employee!

We rented an upstairs warehouse unit to store belongings over the summer break. The place was…read moreclean, easy to access. Since it is not a temperature controlled unit, we vacuum packed all the beddings and clothing and did not have any issue due to humidity. Would definitely rent again next year.

I was happy until the last month, when they insisted on charging us for an extra month even though…read morewe only needed another week. Then, they re-rented the storage place to another customer and refused to give us a prorated refund. Great business model there. There are way too many storage places in Lafayette to do business with one that is this shady.

From the owner: U Store It in Lafayette is the premier self storage facility in the area. Reserve your storage…read moreunit online today!

Hey, can anyone at all give me any kind of information to help me get in contact with the office or…read moresomeone working there because it says it's open 24/7 but the number that is on there is for something else I don't really understand it but I'm trying to get in contact with them so any information would be very helpful thank you so much

This storage facility has great rates and very helpful service. If you have a semi delivering your…read morestuff make sure to get a unit in the front. The back side is a bit narrow.

If you are looking to steal people's stuff-- this is the place to go! There are no cameras except…read morein the front, and the security is minimal- you can easily crawl under the fence with someone else's belongings! And I would know, the door to my unit was easily kicked in, and a number of personal items and valuable goods taken. The drawers of our desk were riffled through and some documents went missing, a number of medications stolen. The real kicker is that- Simply Self Storage did nothing about it! Well, that is except to LIE to us MULTIPLE times, treat us with rudeness and proceed to offer no help in any insurance matters, did not offer any helpful services to ease how difficult a time this has been for us- just overall a class act of a company. My enormous problem with the company is the unit was broken into when we were away, and to "help" they got the door fixed-- after about 6h of the unit being open to anyone with access to a gate code. And they told us they filed the police report and we could get a copy when we got back. Well, got back to find out they had not filed a police report. They told us the cops had been checking in every couple days to help with security-LIES. They said they can't run cameras to the back of the place because there is no electricity out there- there is a light in our unit!?!?! LIES! Store your belongings anywhere else, it is not a safe or well run establishment. It is not worth the headache, the blatant lies and the cost is absurd for the treatment we have had with this company. We will never ever use a simply self storage facility again.

Visited the UPS store at 2pm yesterday and was able to beat the Christmas shopping rush; which was…read moregood because I was not shopping anything for Christmas. I had some complicated shopping needs and the staff was friendly and very helpful. They helped me with the right packing supplies and with anything else that I needed. I am glad that I continually choose this UPS store for my shipping needs. Visited the UPS Store last week and as always friendly efficient and profession. Top notch place to go.

After a bad experience dropping off an Amazon return at Staples, this is my exclusive go to for…read moredrop off returns. The staff are extremely helpful and friendly. They go the extra mile to make sure that your return or shipped item is well packaged. Even if there is a long line, they are quick and efficient.