Would rate them a 0 or -1 (if possible) BLUF:…read moreService was terrible despite having an appointment. They lied to me directly and the "MOD", "Fives"? did not care about losing a customer, and more importantly customer First mentality. Details: Drove 50 miles (one way) for a set appointment for work on my iPhone needing a new battery. On arrival I was told the battery could be replaced within 1.5 hours, and they would get "it started right away" (I have the timestamped contract). I came back 2 hours later only to find it had not even been started yet. To make matters worse the MOD, Fives, said "I'm sorry and nothing can be done" only a reversal of the already charged replacement". I suggested a discount on the service due to the lie they told me and more importantly my loss of an afternoon of my time. I have also requested they remove my PII from all databases, datapoints. I recommend a total revamp of their thoughts on customer service. In the meantime, I hope this helps many steer clear of an unnecessary business with Best Buy.

I found out that this Best Buy has a particular phone I want. I was told there is ONE more and I…read moreneed to go online and pay for it and it will be put on hold for me for 1 hour. I live almost an hour north of Gainesville, so I got it on hold and drove down there and was there in 45 minutes. I was told that they actually didn't have it. Their computer said that the phone would be delivered to that store in 7 days. I said "skip it". I was treated with lack of respect there last year too, when getting a dash cam. Best Buy has not been anywhere near the same that it used to be before the virus.

We have worked with Alltek for several years and they have provided excellent IT service and…read moremanagement. Alltek is our single source provider and serves as our complete IT department. They have responded well to emergency situations as well as worked with other software provides to provide seamless operations. I would highly recommend this company to anyone seeking a full service IT solution.

We are an unusual AllTek customer because we are a software development company, and we use the…read moreAllTek system to host a complicated Microsoft Access database application that manages student records for about 40 colleges and graduate schools. Our combined user base for those 40 schools is over 400 users. During peak usage periods, we have almost 100 simultaneous users logged into their various databases. What makes us unusual compared to most of AllTek's customers is that AllTek is providing only our software hosting. AllTek does not manage any of the computers or networks at the 40 sites where our software is used (over the internet). Some of our sites have fast computers with reliable internet connections and good onsite support, and some of our sites have sub-par equipment and support. Adding more complications, our customers use many versions of Windows and some Mac computers also. We converted our customer base to the AllTek hosting system during May 2018, and it was a huge, difficult change. We had to work through many unexpected problems that were caused by Microsoft Windows bugs, differences between Access 2010 and 2016, and differences between Windows Server 2008 and 2016. The last major problem got resolved roughly September 15, 2018, and the system has run smoothly since then. AllTek did a top quality job of supporting us through the transition. Their lead technician (and owner) Tim Haner did a great job of working with Robinsoft's programmers and customers to get the various issues figured out and resolved. My rating of AllTek's customer service, problem solving skills, and their system's speed and reliability is definitely five stars. AllTek gives us great customer support, their system is quite reliable with very little downtime, it is as fast as most of the other schools we support that have onsite servers, and we're happy with the prices we're paying.

would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.