I took my iPhone X to be repaired for water damage, and the prices were good, however, as soon as I…read moretook my phone home it was unresponsive. The screen only worked in certain places and by the next morning, it didn't work at all. The audio was also very distorted, and they did not inform us about any of the issues the phone had.

Could not charge my phone. He cleaned it out and it works perfect. Other places wanted to change my…read morebattery and do other repairs. Will always go here for phone repair in the future

I brought my Dell notebook to uBreakiFix on 12/15 after it fell from a table and damaged the…read morecharging port. I was charged a $65 diagnostic fee and told the repair would be completed in 5 days. I made it very clear this was a work computer and that I needed it back as soon as possible. When I returned on 12/20, I was told they had lost a part and would need to reorder it. I was never contacted about this delay -- I had to drive there to find out. Over the following weeks, I called the store more than 10 times and made five separate trips trying to retrieve my computer. Each time I was given different and inconsistent explanations, ranging from lost parts to difficulty obtaining them. At one point, a technician even told me he "had eyes on the parts," which turned out not to be true. After weeks of delays, poor communication, and no clear answers, I finally lost patience and demanded a refund of the diagnostic fee and picked up my computer unrepaired. This experience showed a complete lack of organization, accountability, and respect for a customer's time--especially when dealing with a work device. I would not recommend this location based on my experience.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced…read more The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140, period. They did not fix anything. They want to charge $70 for something that was never fixed. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. Check this out for yourself.

Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

I Spoke with Frank. Frank was extremely helpful with getting me a new phone quickly for a good…read moredeal. I spoke with him at this location even if this is not his home location. I also some with a lady who I'm very much blanking the name on. I believe it was Chelsea or something similar. She said she had only been there a few months. She picked up where frank left off after my phone arrived at the store. Super helpful and friendly. Went above and beyond to help me get things set up. A lovely crew at this location.

The girl in the store mumbled something under her breath and was not helping whatsoever. She plays…read moremusic too loud in the store and gets mad when it bothers elderly customers. she wouldn't assist me and clearly was bothered by my business. She wouldn't stop arguing with me and cussed at me. So yeah this store is trash and chances are they WONT help you.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.