The Fix replaced my iPhone 12 mini battery very quickly. He was technically proficient and…read moreexcellent skills. He was very good. Thank you.

If i could give 0 stars i would. I Highly do not recommend this place at all. the short Indian man…read moreput a very low quality screen in my iphone 11 pro max. like a $10 android screen. it broke the next day and starting tweaking out. this place is a joke and i would think twice abt using this crap whole of a repair store, now the one in 369 walmart is amazing had another phone phoned there and still works great. paid over $150 to get a crapy screen that broke THE DAY AFTER. took out my face ID and speaker did not replace

I took my iPhone X to be repaired for water damage, and the prices were good, however, as soon as I…read moretook my phone home it was unresponsive. The screen only worked in certain places and by the next morning, it didn't work at all. The audio was also very distorted, and they did not inform us about any of the issues the phone had.

Could not charge my phone. He cleaned it out and it works perfect. Other places wanted to change my…read morebattery and do other repairs. Will always go here for phone repair in the future

AWESOME ! such a willing and cool group to work with. They made sure I was accommodated to my…read morerequest and customer service was phenomenal. They offer price check as a plus !! if you in the market for some cool speakers or cases COME HERE !

The owner of the business took his personal time to make sure I was completely satisfied with the…read moreservice . He took what was meant to be bad and made it all good . I'm grateful .

This place is a joke and Apple should be appalled to have Simply Mac servicing any of their…read morecustomers. I scheduled an appointment online to have one of my lost airpods replaced. Upon arriving to the store, they looked up my serial number and told me that I didn't have loss/theft protection and told me that Apple would not replace a single airpod. Go home, get online with apple and their shipping me one for a fee, great! Why can't Simple Mac just tell me that instead of lying to me and telling me that Apple won't replace it period. I will never schedule another appointment with any Simple Mac Store. They are uneducated and unwilling to help unless it benefits them and they can sell you a brand new product.

My boyfriend took my iPhone to this store. The guy said the other one is not there today. After a…read morefew lies about where he was a when he would be back in I scheduled another appointment. My phone battery was replaced. I was told the motor to make it vibrate was broken and they did it. It would be replaced since they did it. There was back and forth about when he would be there again. I had an appointment for the motor after my boyfriend waited another day with no results. He went to get it after being told it was finished. Thank goodness. He got there and was given my phone piece by piece it a pile! It was not even together! I had to download everything from my cloud. I learned how to do all that fast. Never go there. The lies never stop and no one knows anything about phones! I am disabled so he took it for me and multiple times I might add due to ineptness & chronic lies right to your face. Don't trust them to do anything!

I loved the store atmosphere, very friendly staff! The team at this store helped me with finding…read morethe perfect phone to upgrade to. They also made sure to break down all the pricing and helped me get the best deal possible. Would definitely come here for all of my AT&T needs!

Don't go here to buy accessories. More than once I've gone in this store and there is only one…read moreperson working. There is always a 5-6 person in front of you wait! Selling phone cases, ear buds, chargers and other fun stuff isn't important at this store. Take your business elsewhere, don't waste your time.

Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

I Spoke with Frank. Frank was extremely helpful with getting me a new phone quickly for a good…read moredeal. I spoke with him at this location even if this is not his home location. I also some with a lady who I'm very much blanking the name on. I believe it was Chelsea or something similar. She said she had only been there a few months. She picked up where frank left off after my phone arrived at the store. Super helpful and friendly. Went above and beyond to help me get things set up. A lovely crew at this location.

I brought my Dell notebook to uBreakiFix on 12/15 after it fell from a table and damaged the…read morecharging port. I was charged a $65 diagnostic fee and told the repair would be completed in 5 days. I made it very clear this was a work computer and that I needed it back as soon as possible. When I returned on 12/20, I was told they had lost a part and would need to reorder it. I was never contacted about this delay -- I had to drive there to find out. Over the following weeks, I called the store more than 10 times and made five separate trips trying to retrieve my computer. Each time I was given different and inconsistent explanations, ranging from lost parts to difficulty obtaining them. At one point, a technician even told me he "had eyes on the parts," which turned out not to be true. After weeks of delays, poor communication, and no clear answers, I finally lost patience and demanded a refund of the diagnostic fee and picked up my computer unrepaired. This experience showed a complete lack of organization, accountability, and respect for a customer's time--especially when dealing with a work device. I would not recommend this location based on my experience.

On 5-6-2024 I drove my grandson to Gainesville Ga store to have the HDMI port repaired or replaced…read more The repair sheet quote stated $100 for cleaning which customer refused and $140 for HDMI repair. Estimated turnaround May 21. After several calls over several weeks talking to Chris and Alex they said they would investigate. Never, I repeat never, did either Chris or Alex call me back. Alex even told me Chris was going out of his way to help me. I asked several times to give me the owners name and phone number. He told me it was against company policy and refused. I then asked for the corporate franchise contact and was again told it was against company to give that information. I research who owned UBreakifix and Asurian is the parent company. Got a hold of complaint department and in no time at all they researched and found the Xbox was lost or stolen and sent a check for the price of a used unit through Amazon or GameStop. When we put in the order they required a $70 deposit. It was paid. After getting the settlement I called the store and Alex said he would contact Chris and he would be in touch. Of course he never called. I called again and Chris said he tried to get refund but system would not allow because the $70 was listed as a diagnostic charge. We were not told there would be a diagnostic charge. We were quoted $140, period. They did not fix anything. They want to charge $70 for something that was never fixed. This is wrong on so many levels. I would recommend this establishment be avoided at all costs. Even their own website says free diagnostic, no obligation statement. Check this out for yourself.

Good people. Not sure the past reviews but solid for me…read more Bought a screen protector for my phone. It was the wrong one. Came back the next day they didn't have the right one. They told me to come in two weeks. I was skeptical but whatever. I come back two weeks later. Guy remembers me and installs the right screen. Didn't look at the receipt just took care of it. Solid people.

Beware ! Don't fall into scam…read more This feedback is to save future customers into scam and lies. They overcharge you They use cheap quality of parts which did not last long. They promise for 6 months or 1 year warranty but you won't get this in return and when you go back , they don't honor their words. This shop is full of lies and mistrust which has no honor and dignity. Beware! Don't fall for this scam. I am sharing this feedback to help future customers avoid being misled. * They overcharge for their services. * They use low-quality parts that do not last. * They promise a 6-month or 1-year warranty, but when you return with an issue, they refuse to honor it. This shop operates with dishonesty and broken promises. There is no trust, accountability, or professionalism here. I went here for an iPhone 14 Pro Max screen replacement. Our original plan was to get the repair done at the Apple Store, but they needed a few days, and we needed the phone fixed urgently. While leaving the Mall of Georgia, we noticed this shop and decided to check with them. The person at the shop promised a high-quality replacement screen and a 6-month warranty (instead of the 3-month warranty from Apple). Based on this, we agreed to the repair and paid $250. Just 6 days later, the screen stopped working. When we went back for the warranty repair, they refused, claiming we didn't have the 6-month warranty in writing. It's true that we didn't get written proof, which we should have asked for--but the warranty was clearly promised to us verbally. After we insisted and explained why no one would pay $250 for a screen that failed in a week, they finally agreed to replace it. However, I had to make three separate trips to the store because they kept saying the replacement screen wasn't available. On the final visit, when they finally replaced the screen, they forced us to pay an additional $100, even though the issue was clearly under the promised warranty. Final words: Do not trust this shop or individuals like "Johnny" (which seems to be a fake name). They make promises they don't keep, use questionable parts, and push extra charges on customers. Save yourself the stress and avoid this place.