The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

Absolutely horrible service, horrible customer service, continual outages, they put holes in my…read moreroof with their equipment after having an agreement of no nails, screws or anything else that would put holes, had to have a roofer come out to repair after several nasty emails from Adrian calling me names literally tons of emails showing their lack of professionalism. They blame the customer for their non stop errors, there is plenty of HONEST internet providers to use without having to deal with alters. Save yourself the headache of continual outages and rude customer service as you can see others have the same complaints.

I don't know why this company has bad reviews. We have been on Cougar Wireless for 8 months now and…read moreNEVER a problem. I work from home and log into a work server; I have no problem with my speeds. Stream in Netflix, no problem! The installers were Veterans and very friendly and left no mess. Janet has always been courteous when I phoned in. They email us if they will be working in the area and let us know if there may be "down time", and that has only been once and didn't last long.

Terrible service. Speeds are subpar, at best. Yoh barely get 50% of what you pay for. The customer…read moreservice is completely unprofessional. Will blame you for any problem and will do almost no troubleshooting when issues happen. Every single customer service agent ive spoke to has been rude and insulting. Im absolutely ashamed that I gave them money for over a year. Worst service I have ever experienced in every regard of the service I've had. You cannot even cancel when you want. Constant problems. Lies from both installers and technicians about issues. And sarcasm from every person I've talked to.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4…read moremonths or so. Never again!

They make it almost impossible to cancel your service even without a contract; on three separate…read moreoccasions I spent approximately 3 hours on the phone on hold, only for somebody to finally pick up the line and hang up. Now because I decided to not pay my bill to get my service shut off, they call no less than two times a day to harass me about payment. Do yourself a favor and do not use XFinity if you can.

We have had Wind Wireless for a few years now. This internet is god-awful. It's really a shame it's…read morethe only option out here. The download speed is very bad. About 8MBPS. Downloading anything other than a simple file takes hours, if not a full day. Also, the price is outrageous for the quality. Seems like the internet stops working about once a week. My partner says it goes out every Monday night after I go to sleep. Also, their billing department is not responsive. They never pick up. The girl who is in charge may or may not call you back. I can't wait until we have other options. Hopefully this happens soon and Wind Wireless shuts down for good.

We had a power outage and apparently it messed with our router. John came up and within minutes,…read morehad everything up and running!! Not only was he friendly, nice and polite, his knowledge about internet stuff was outstanding!! And I called him today and he was able to come out a few hours later. Exceptional service, exceptional employee!! Very pleased with Wind Wireless and their tech support!! Thank you!!!

first time user of Xfinity. I recently moved to Spokane from a very rural area with one (1)…read moreprovider (CenturyLink / *** 3 stars). So far, so good. One problem so far (telly only) - called in to 800 # and there was heavy call volume, recommended that I troubleshoot on the website. (Note: this is a favorite with these sites which only works when you can use the Internet (useless when the internet is the problem) or go online with your phone (nope, old school cheap cel for emergencies). - went online to Xfinity site, went to the Troubleshooting page, it took five minutes and I had my picture back on the telly. minus one star for bundling and two year packages, and the fact that ALL of these outfits seem to treat old customers like crap and new customers get the good deals. Frustrating; may cost them a customer in the future . . .

I literally want to find the headquarters of Xfinity and head, butt every single person in that…read moreoffice. i've been trying for four months to get my Wi-Fi figured out. They kept charging me, but I wasn't getting Wi-Fi and I finally had to cancel my payment to them monthly. These people suck the hairs off my balls! I hope they die from breast, cancer, male and female fuck you I hate you peace out.