My husband purchased an entire set-up, with cameras, locks, alarm service, the works; and we have only been able to use it a few times. My husband can fix anything. She is excellent at being able to put together complicated equipment and technology. But we have not been able to use our SimpliSafe, Because it does not work. I wanted to get a Ring system, and wish I had. My daughter has Ring, and it works beautifully. read more

I've owned several of their systems over 10 years, placed them in rental properties and my own home. For the basics of home security they are a great bargain. However, they're features are falling behind competitors such as Ring. They only have wired indoor cameras and they're only of use when you buy the enhanced monthly monitoring service. I've used a couple of them outdoors with some protection and they're just OK. I just bought several Ring Cameras battery powered that connect to my Wifi and are viewable on my phone and tablet. Ring cameras provide far better image quality, motion detection range and sound quality than Simplisafe for the same price. Their doorbell camera is next to useless. The lag time from when the camera catches motion or someone hits the button is at least 30 seconds. If I'm not home, the alert on my phone is at least 2 minutes after the fact and sound quality so low and poor it's unusable. Their CO detectors are full of faults and it was several months before I received a replacement. It would be better if they offered a combination Smoke/CO detector. They have no wearable devices available for elderly where fall detection would be critical. The system update process is flawed and poorly designed. I see an alert on the keypad when an update is available then have to take it off the wall and place it next to the base station. Usually this requires 15 minutes to download and install... over broadband Wifi ! Why bother asking me to do updates, just do it and don't bother me. Why should I have to move the keypad closer? I also noticed the rental properties on basic $14.99 monitoring never see any update notices. Don't buy a system without the External Siren. It's the only thing loud enough in event of an alarm at night. A voice alert stating the type of alarm and device would be very helpful. read more

Simplisafe is simpli-unreliable. When I first go their equipment, they were excellent to work with, but over the last 18 months, they have completely fallen apart. They sell me products that are not compatible with my system, and then when I returned them (within two weeks), they won't give me a refund. What's weird is they "say" they will, but then they don't, even after multiple requests. I am now in a formal "dispute" with them to get my refund. AVOID - there are many better options out there now... like RING! read more

We have had a Simplisafe system for a couple of years and it's not perfect, but for the price and ease of installation, it was OK. Then today they forced two-factor authentication on remote access. That's fine EXCEPT only one device can receive the authentication code. So if you have more than one person in the household who needs remote access, you're out of luck. Unless the single account owner can give the other household members the magic 6-digit code, no one else can get in to the system. They made no provisions for additional users and BEWARE: once you turn on 2-factor authentication, neither you nor the company's tech support can turn it off. We are going to have to change systems. This one change has rendered the system unusable for us. If you decide to buy this system, be very sure that only one person will ever need remote access. read more

This system has not worked reliably. In the past week or so, I have spent 7-8 HOURS on the phone with tech support. Each time when I called back, U been told that the prior advice given from support was wrong! They've sent a replacement base station. That took about an hour plus to install and didn't fix the problem (as promised). However, the previously working outdoor camera would not install with the new base station. They said they would send a replacement camera after Easter over and hour trying to get the initial camera to reinstall. It was due Sunday they assured me -- confirmed by FedEx. It is Tuesday, and I have no camera, AND the original problem is back. This product is unreliable. Unreliable security system? Unacceptable. The support staff keeps saying their peers gave me bad advice. 7-8 hours wasted with support and no improvement. read more

***BUYER BEWARE!!!! REPEATED FRAUDULENT CHARGES WITH NO SERVICE!!!***** The equipment is subpar, cannot detect motion well, and the camera is awful. I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for over a year. Suddenly I noticed they had been fraudulently debiting my account again for the past 6 months with no warning and zero permission!! I called to get to the bottom of why, and they indicated that someone had plugged the base station in and thus they started the charges up again! I had painters doing work on my house who probably plugged it in unbeknownst to me because they thought it was supposed to be on!!! I never, IN ANY WAY, authorized them to restart my account after CLEARLY CANCELLING IT. I never used their equipment again, never set the alarm, never did anything to authorize such charges. These charges are fraudulent and were made without any knowledge or authorization by me. Nevertheless, they refuse to refund ANY of the charges whatsoever--not even a partial refund of the more than 6 months of debits to my account. I called the company multiple times, being placed on hold, hung up on, and finally waiting for over an hour to be connected to a "supervisor", who still refused to refund anything, despite acknowledging that the account had been cancelled. If you look on the Better Business Bureau and other sites they have a dismal rating of about one-star out of five. I am surprised it is even that high. UNSCRUPULOUS COMPANY with ZERO customer service. I certainly would never trust such a predatory and FRAUDULENT company to keep my home or family safe in any way! RUN AWAY! read more

Buyer beware , they don't tell you you must pay a subscription to use the mobile app and cameras . If not the system is no good. They bait you in with there so called special. Smh, there always a catch. read more

Zero stars needs to be an option! I have used multiple security cameras. Even used indoors for outdoors protected from elements and had much better result. The main issue with Simplisafe is the outright lies they tell. The ONLY reason I invested in an outdoor camera online is because they said if there is ANY internet interference or camera was disconnected from internet I WOULD GET A NOTICE....lie lie lie. ALSO said RF interference can be detected and I would get a notice if there was any kind of interference. I got ZERO notices of video and motion with the camera in away mode. NOT EVEN ONE SINGLE NOTICE! People literally can be being robbed and no one is contacted, no notice to you! WHEN you have problems dont think about asking for supervisor when you have recorded evidence that staff lied to you...you will be on hold for hours! I had so many times in away mode activity and all it did was record the video no notice to any monitoring company no notice to me no police called! THEN a staff member told me when I raised issue of the videos in timelines saying no video due to internet issue, that they went in and looked at the internet signal AT THAT time of the videos which were many, and my wifi was low giving exact signal strength at that time of videos earlier in the day. SO I SPEND YET MORE money having IP move my wifi router to another part of the house, then the entire night the camera was not working..and the company says well your camera was on all night...so I ask what was the internet wifi signal strength?? They said there is no way they could tell any past wifi strength! SO they had previously lied to me! ALSO was told by staff that "whoever told me" they can detect rf interference is not accurate.....all the calls are recorded......so have evidence to prove they are straight up scamming people to get them to buy. I paid 6 times more for a camera that does not work half as good as my other cameras. THEN 25 bucks for a non working monitoring service! IF ANYONE needs evidence to join with me in complaint to us attorney office or any other agency for their scamming people....email fightthefight7@yahoo.com ALSO PEOPLE TEST YOUR STUFF!!! Put in away mode then move around your outdoor cameras and see if you get a notice! THIS is for those with interactive service...test your stuff...Because lives are at risk with the lies they are telling. GET A REAL security system that does not rely on stupid faulty apps....protect your family better than this scam company! ALSO watch the customers on youtube SHOW YOU how they broke into their own house bypassing simplisafe. SHAME On every company pushing this company! SIMPLISAFE DO NOT EVEN THINK about trolling my review saying it is not true because I have evidence to back it up and will sue you for defamation in addition to fraud and faulty equipment putting my life and home at risk! read more

Installed the new system very easily, in fact bragged to everyone as to how quickly I did it with the video bell, two cameras etc. Sent them a few components back expecting a refund, that is when they showed their true colors. First they refunded 20% of what was owed to me then when I called they said they did not receive the components and when I asked them if that was the case, why did they refund me any money? Pushed them hard and they finally coughed up the rest but will wait to see if it shows up in my credit card refund. Looks as if company is being run by a bunch of frauds. I am kind of committed as I bought $700 worth of equipment, but wish I had read the yelp reviews before committing to them. You are warned! read more

So there is no tech support unless you sign up for an other business to answer your questions and how to add on to your system, this is security right so why would I want another company that i know nothing about knowing my security system, I don't even share with family or friends. Another bit of information the tape stripes don't hold one sliding glass doors had to purchase my own because no one answers a phone for the company customer support or emails you back. As far as monitoring we had to pay our county $10.00 so they know we have a system in place, but we had ADT for ten years, they kept jacking up their prices, and never had to do that in all the years. About once a year we have our system go off where the police come, not on purpose, just the reason why we have the security. We are hoping it is going to work ok. read more

Pleased until l tried cameras. Bought 3 returned 3. Customer service non existent. Hours on telephone. Absolutely no help. On top of that they put my credit cards in their fraud department because of their missed placed entering of numbers. They admitted this and I still have pending charges for months now. Banks in bed. They won't until posted. It's B.S. Stay away from this incompetent company. They don't even deserve a second chance and won't get one from me. R.S.Jameson. read more

SimpliSafe - None of the Security Cameras would connect with our WiFi Network which is the top internet provider in our area. We specifically requested the option for Simplisafe to manage the installation, their contracted installation person insisted I call Simplisafe to trouble shoot the problems. He also installed sensors at the bottom of door spaces (creating trip hazards). We ended up sending all the equipment back for a complete refund at the end of June 2021. We didn't get a refund for the installation, SimpliSafe advised us that we had to contact their contractor for a refund. Here we are a month later and noticed Simplisafe is billing us monthly for monitoring service $24.99, obviously no quality control or checks in place to determine what they are monitoring, what does that say about their security monitoring. Anyway, I have been on hold with their customer service department at the time of this writing and have been on hold for 27 minutes and transferred just to request a refund on the monthly fee and cancel future charges. Anyway, I'm obviously not impressed with their equipment, customer service and definitely challenge their security monitoring accuracy. read more

awful customer service - i have been billed unauthorized for monthly service charges, i bough the system for a tenant and simplisafe continues to bill me even after the tenant signed up for the system - this has been unauthorized and they have made no attempt to rectify or solve the issue. in speaking with them they say send email to ceo escalations - done! the response was to privide information which was done - they have not responded nor have they rectified the unauthorized charges incurred. i would never use a system that has this porr service response. read more

I purchased SimpliSafe in Dec and couldn't get it installed until March. After the installation it was CONFIRMED properly installed and working. I guess that meant it would go off whenever it pleased, making false alarms to the fire department & police. I guess it also meant that we would hear false alarms go off in the middle of the night FOR NO REASON AT ALL. I guess it also meant that we would be charged for 'monitoring', even though we told SimpliSafe we did NOT WANT MONITORING. AND I GUESS IT ALSO MEANT THERE IS NO SUCH THING AS CUSTOMER SERVICE, because we have tried since MARCH (It's now June 4) and we still have NOT RECEIVED any CS! What we did receive was a refusal to 1.) name their president; 2.) give us a FAX #; 3.) refusal to stop the illegal charges; and 4.) REFUND our money (because they say there is ONLY a 2 MONTH WARRANTY! HOW CAN I GIVE THEM MINUS STARS? Lani K read more

I've been on the phone 3 hours waiting to speak with a supervisor! Simplisafe customer services refused to let me speak with the a supervisor after I asked several of times. SimpliSafe customer services are rude as hell and very unprofessional! read more

We took their advice and set-up motion sensors which kept causing issues during the 3-day test period, so had to pull those off the walls which ripped paint off and bought more entry sensors for the windows. THEN, I figured out on my own that the company had put the wrong police department contact information with our account, and spent hours on the phone with customer service trying to explain this only to be told REPEATEDLY that it was my responsibility to figure out which contact phone number they should use and to give it to them once I knew it. Please understand that if we'd had an event during the time they were using the wrong police department we would have been in deep "do-do." I kept telling them that it is not my responsibility to figure this out, even though I'd already done the leg-work to get the CORRECT permit form from my township to apply for an alarm permit (after the company had given me a link to the wrong city's form!). Simplisafe told me that once I apply for the permit and get the permit, I should call them back and give them the contact phone number on the permit but until then they were not going to reach out to try to get the correct police or fire dispatch contact phone numbers. Ok, so I'm paying for some rinkydink outfit to do some half-baked service, and of course I'm supposed to think my life is secure during all of this?! I DON'T THINK SO. I asked customer service to transfer me to the person who could help me get return labels for all of my hardware, and believe me it was still painful! I'm mature and really don't warm to those speaking to me in placating or condescending tones, but it was worth it to me knowing I'd be getting this entire company off my back forever. read more

I adore the system and service, I've used it since Simplisafe started. I do not like that I have a serious security breach due to their employees actions and I cannot get anyone to respond to multiple emails. System is amazing. Customer privacy and support is subpar. read more

Had SS2 for several years.... decided to go with SS3 system and GEE, we Looove it! The fact that is runs off wifi and/or cellular makes it a great combo. So far, we've had No, (zilch, nada) disconnects, errors, etc. Installation is so easy too.... ;-) Thank you so much to Brandy for all your hard work and help and recommending this to us. read more

I have a brand new system and am having problems with a sensor. I have spent hours on hold with customer support. Still now answer, no resolution. Sent an email and received a worthless email after 2 days. Directing me to their support line ... have been on hold for another 56 minutes and nothing. AWFUL SUPPORT!!!!!!!!!!!!! read more

I called to cancel my account, because I was leaving the security system behind for the next tenant in an office building who purchased it from me. The new tenant then set up new service with simply safe for the alarm system. Two weeks later, I was billed $24.99 for monitoring service again on the account I had cancelled. I called into the corporate office and after an hour and 15 minutes, and escalating to a supervisor, I was told I was responsible for contacting the new owner and having them remove my credit card. That SimpliSafe wouldn't remove my credit card from the other person's account or refund me the amount they charged me. I asked them to contact her and take care of it, since it was their mistake. And they said they're not allowed to make outbound calls. And that last statement came directly from the supervisor. There's absolutely nothing they were due to remove my credit card or to stop billing me from an account I already canceled.Is it just me, or is this horrible customer service? At this time, my credit card number is still on another persons account and simply safe refuses to remove it. This is a terrible way to do business. They are less expensive than a lot of other companies, but apparently you get what you pay for. read more

We bought a $400+ system at the Navy Exchange at the Air Force base in El Segundo, CA. It was garbage day one. All the re-chargable batteries provided with the system would not take a charge. I tried Simplisafe customer service to get working batteries and they just flat out refused. I bought batteries and connected the system. It did not work with my smart house hub as advertised. I tried Simplisafe technical service again hoping to get answers without any luck other than apologies then tried customer service to get a refund and was denied. We were taken by this company. I had applied for a permit in my City for the alarm and started the monthly service but canceled it. I got stuck for a month of service and garbage equipment that in now in the city dump. They made us lose trust in companies selling security. They will eventually fail treating customers this way! read more

I have, on occasion, had communication issues with SimpliSafe Customer Service. Recently, I called to try and get the mailing address to send a commendation for a customer service representative I talked to a few months ago and got the run around. After several call attempts, I ended up searching for it online. It shouldn't be that difficult to answer a simple question. The five stars is for Yailyn. I recently discovered over the course of calls to various representatives that the alarm system had not been communicating to the monitoring center for 4+ months. In addition, the email about the cellular module upgrade was not sent/received. After a brief hold (I'm assuming for approval from her supervisor/manager), Yailyn informed me I would receive a credit for the monthly fee for the 4 months plus one free month for the inconvenience. This was confirmed recently on my statement. She was courteous, professional, and articulate. I felt that I had someone on the line listening to my concerns and following through to make it right. Mahalo (thank you) to Yailyn and her supervisor/manager for providing exemplary customer service. read more

Dave from SimpliSafe customer-support@simplisafe.mypurecloud.com Feb 10, 2021, 11:52 AM (17 hours ago) to me Hello CA, Thank you for reaching out to us at SimpliSafe. I am sorry to hear you are having issues with your account. To access your account and better assist you, we would like to call and speak with you. One of our SimpliSafe experts will be calling you shortly. (BUT NO ONE DID CALL!!!!) If you need anything else we can be reached at 1-888-910-1215 daily 8:00 am - Midnight, ET. Thank you for being a SimpliSafe customer. We appreciate your business and have a great day. Best Regards, Sharon SimpliSafe, Inc. 1-888-910-1215 Daily, 8:00 am - Midnight, ET CA Feb 10, 2021, 1:30 PM (15 hours ago) to customer-support, G, bcc: me As I mentioned to you I am very very extremely upset by the way my son was treated and the way this has been going around in a circle for two weeks... I demand that his account be cancelled and your company not charge him for the last two weeks that he's been trying to delete the account. You can call him on his direct cell number which you have, 831.---_____----- Also, the Fedex overnight envelope that we sent you with his direct letter cancelling and sharing the issues... Was signed this morning by someone name Roche. (See below image) Please use this handwritten letter from my son to confirm our communications. I would like an apology and I would appreciate that done immediately! Best wishes, CA On Feb 10, 2021, at 11:52 AM, Dave from SimpliSafe customer-support@simplisafe.mypurecloud.com wrote: CA 5:13 AM (7 minutes ago) to customer-support --Well well well, I wish I could say good morning but my frustration holds me back.  I have not heard back from your company and I am very upset. I have decided to catalogue all of our emails back-and-forth until this is rectified, updated with an apology... And his account closed.It's bad enough that I spoke to one of your associates and Customer Service of the phone yesterday morning named Daisy -who promised she would give me a call back in two hours with a resolution.  This is obviously something you and your trained? employees do not take serious! As of yesterday, we have tried working with your company over the phone -with your app and over the Internet for two weeks... we even over nighted you, signature required and signed by C-Roche) personal letter still, no luck.  We have been promised someone would get back to us and they never do.  This has been going on for two weeks! So buckle up... Because if I do not hear something today all of these emails back-and-forth are going to be copied into my Yelp review -For all to see... and understand that maybe "SimplySafe"is simply awful!‼And after reading the reviews on your site - I now realize we are not the only one that is or has gone through this?I think you might have a PR problem here? Best wishes, CA read more

Customer service is worthless. Don't want the 24.99 monitoring package but that is the one it defaults to and then you have to call them to change it to basic. Clever. So after waiting forty minutes a rep who is slower than shit answers and his advice is to never activate the system. No activation, no charge, I kid you not. read more

Tried to order their system, no less than 11 times yesterday to get their Presidents day sale, kicked me out all 11 times. Today the system will allow it without the discount or free camera, what a sham. This is a saved Draft from January read more

Inexecusable bad service. One day my alarm in the LR went off while I was in the back bedroom. I didn't even recognize it because it had never gone off before. I thought it was somebody's horn out on the street. I missed the phone call by a few steps because I didn't have it on me that moment. I saw on the phone list that it was simplisafe and immediately called the dispatch center back to cancel the alarm before the police showed up. . I was on hold for 5 minutes before somebody picked up the phone. Absolutely astounding and inexecusable. The agent said the police had already been notified and she would try to call them. At that point the police showed up, bless their hearts and I just showed them my ID and told them what was going on. Afterwards I immediately cancelled my subscription. This is absolutely inexecusable bad service. read more

I would give this business ZERO Stars. Horrible service. I've called a number of times and can't get through to anyone. This is a joke for a company selling security. I've asked a number of times for a return label to return my system, no response. I've filed a BBB complaint. I'll dispute my american express charge. read more

SimpliSafe is the most unreliable scam ever. Things worked for 3 months & then things started going south. Their 24 hr customer service is a farce. I was on hold for 54 mins at 9:30 pm est & then was disconnected. Time to send the system back & go with a more reliable service. read more

I would write them zero stars if yelp would allow that. Simplisafe has the worst customer service that I have ever had to deal with in my life. They refuse to call me, they refuse to correct the issue at hand which was to correct the zip code for an order. I was on the phone with them for over two hours total and never got the chance to speak to anyone. I tried numerous times to get a callback but they refused to call me back. I would not recommend them to anyone. read more

A huge disappointment! My experience is pretty much the same as many others, who have expressed dissapointment with this company. I have called there support people and spent huge amounts of time on hold. Once I got thru to someone who acted like she could help with my problem, but we got nowhere. She said she would have a higher up contact me the next day by 11:AM Pacific time but nothing no call! When I continued trying to contact them by email for support, they responded by telling me a higher up technician would be calling me within X amount of time (it always changed from 24 hours to 72 hours etc) Bottom line nothing transpired ever, no calls no help, just put me off untill now no one even responds! My feeling is a company with terrible customer support is not worth wasting time dealing with so STAY AWAY! read more

Customer service sucks!! I have literally been trying to cancel my account for months and they refuse to help.

Could never get the base station to connect to my wifi. I'm a technical person. Spent hours messing with it, and hours on the phone with their customer service people. It was obvious that some of them had no idea what they were doing. The hassle was way over the top, and the level of competence from support was far below what I want from a company handling my home security. For setup support, you can get someone on the phone right away. If you want to cancel, expect to be on hold forever. read more

I ordered a camera and returned it in 2019 I'm still getting marketing emails to this day!! I've sent multiple emails to customer service and was told I'd be removed from their mailing list, I've unsubscribed so many times my email address no longer auto populates. I've called customer service multiple times and was promised they'd remove me, and I'm STILL getting marketing emails.....STAY AWAY!!! read more

Very poor customer service. The system arrived and four of the batteries were dead. I called to talk to customer service. After a 12 minute hold, the phone rang once and the call was dropped. I called again, waited 17 minutes. Again the phone rang once and the call was dropped. I'm already wondering if I should just reactivate my ADT system. At least the answered the phone! This sort of service makes me wonder if Simplisafe can manage simple monitoring or not. read more

I have been a SimplySafe customer for 3 years and it has not been easy. We started with their basic system which worked really well. Then they came out with an upgraded system that was supposed to be more efficient and user friendly, it was anything but. Components, sensors and doorbell cam were a pain in the ass to get connected, Took me the better part of a day on the phone with their people to finally get working, Their door locks have the same problem. Difficult to get connected but once they do they work really well. Now they have added outdoor camera that on paper looked terrific excellent battery life and easy to install. I expected the worst and I was not disappointed. I have had them two weeks and they cannot make up their minds what the problem is. They say it is the network, the entire system is working on the same network. I have swapped out two base stations in the last week because they do not know what they are doing. The router and the base station are in the same room so you tell me why connection continually fails. I am at the last nerve I have left with these guys even though they throw free monitoring in as a way to soften the blow. I am up to 8 months of free monitoring but I have had it with them. I am tired of the excuses, tired of doing their troubleshooting on the phone with their "experts" which eventually goes no where. I am sending the cameras back for a refund, they are very pricey, $400 for two of them, I am going to call ADT and get it installed by and expert. Robbert, their tv guy, is full of crap! DO NOT, REPEAT, DO NOT INVEST IN THIS CRAP UNLESS YOU ARE A GLUTON FOR PUNISHEMN T read more

Have had Simplisafe for more than two years. The system, when working, is great. The system when it fails, its awful. Here are a few examples: 1. interior cameras failed, and I had to replace them: in order to get the camera to install, Simplisafe requires you to use a computer image on your smartphone and have the camera read it--the only problem is that the cameras have a LOT of trouble reading the computer image. It took over an hour to get the replacement cameras to read the computer image. 2. wireless router had to be rebooted: I had to reconnect the Simplisafe system, INCLUDING having the camera read the computer image. After 3 hours of trying different angles, I called. I was advised this was a problem, and to try printing off the image (there is no option on the Simplisafe smartphone app to screen print or copy/paste/print this image that I could find or that they could tell me how to do) or go to a different site to try the images on that site. I finally got the images read by going into a closet, turning off the light, and then the camera was able to read the image. 3. In getting Simplisafe restarted after I rebooted my wifi router, in the call with the Simplisafe rep, she noticed that my system was not communicating with the dispatch (alarm monitoring), and told me I had to install a new base station. I got it in two working days, and tried to install it today. No success. I called, and the first rep tried to get it to work, but the unit wasn't working; and I got disconnected. I called and spoke to a second rep, and ended up having to re-install my old base in order to use the security system (with no monitoring service) while I wait on yet another base station (hopefully this one will actually work) to be sent by OVERNIGHT mail. I was given one month's free service for my inconvienice; but what I want is for the system to work. I did ask if they test the units before they ship them, and I was told that they do. As I said at the opening, when it works, its great. When it doesn't work, plan on spending a LOT of time trying to get it to work. As a contrast, I have an ARLO camera outside, it took about 5 minutes to get it to restart and work after I had to reboot my wifi router. ARLO is a much more "user-friendly" system. read more

Used to be a good business, now won't answer phones. Avoid this business like it's COVID.

I bought a second SimpliSafe alarm system for my primary home. Originally owned one on second home since 2014. The recent/second purchase has been a nightmare. Base station was not working, with second base station they deleted my first location. Hours on with 3 tech, each hung up on me and I didn't even curse but furious. Call Customer Service they could not recover the account so now we have to drive 155 miles to get the bases station id to recover the account. Tech hanging on customers is really bad for business. I can't believe they cannot recover the information deleted but can maintain information on the obsolete system. One house is okay but when adding a second home and you get defective equipment it will be a nightmare. Equipment and monitor is good but technical support is questionable, in my line of business hang up or walk away from a customer are grounds for termination. To think I worked with the homeless and they were treated better than this. read more

This is the most unstable and faulty system ever. I have had a system professionally installed in my home for almost two years. Since day 1 I receive constant notifications about one zone or the other being offline. It can be any of the zones without rhyme or reason. This mostly occurs when no one is home. Far worse is that this system has set the alarm off on at least 10 different occasions. Each time there was no one home and nothing that disturbed the sensors. One of these false alarms set off the panic button, we could not reset the system. The monitoring staff called continuously over a ten minute period and they would not reset their part of the system. A short while later the local police came bursting into the house with weapons drawn. Needless to say, my wife, who was there with my son, was beyond scared and upset. When emails are sent to this company, you get a robot response that is nonsense. Alternately, you sit on hold with a customer service rep who is polite, but worthless and has no ability to address the issues. The system is terrible and the company worse. They just do not care to staff and service their customers. If you are considering this 'value based system', beware. You get what you pay for. read more

Like others have mentioned, things started off okay. But the equipment is of poor quality and doesn't last. There is no response from customer service to the fact the tower won't connect to the dispatch center, except to tell me to try moving it to another location. This was already tried, in multiple locations. The tower also no longer gives voice commands along with one sensor not working. Bottom line, you may think you will pay less with them, but given you'll end up having to change to another company you'll end up paying more in the long run. read more