I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.

I had just moved into a new apartment, the previous tenants had lost the key to the apartment's…read moremailbox and the building did not do key replacements. So it was going to be a while before I could get a new replacement. I was informed of this when I had one hour before I was unavailable for another 4 hours. So time was limited. My landlord recommended Total security, a company he trusted and he was completely in the right to do so. Freddy Gerard of Total Security came over no questions asked, in the middle of a busy day, and replaced the mailbox lock in 10 minutes. He was respectful, professional, efficient, and did a perfect job. And on top of it all, he gave me not one, but two keys for it. I could have spent up to a week trying to figure this out and there is no telling what mail I could have missed. But thanks to Freddy and Total Security, I was spared of this. I highly recommend you use total security.

I tried calling them to use them for their services when I called I asked if this was total…read moresecurity the guy would not tell me is extremely rude, telling me why should he tell me who he is if I'm the one that called him. What kind of business does this. Sounds like they don't want any make any money or do any services. The guy talk to is a piece of work.

Fast and quality service! Jesus made it easy to setup an appointment and was on-site on-time and…read moreready to go. He fixed my outlet issue quickly and was a breeze to coordinate with on billing. Good value for the expertise!

What a great experience I had with JMF electrical. I had some power and wiring issues at my house…read more A quick call, great conversation and I felt very comfortable with Jesus and his knowledge. His prices were reasonable, he made me a priority and the work was done right and quickly. I would absolutely recommend JMF electrical

I was desperate to find a locksmith who could liberate my ebike from a pretty hefty U-Lock. I had…read morelost my only key along with some other bike keys on the weekend ...after searching everywhere I had been on my bike on Saturday. No luck. Ray - owner and expert locksmith - made room for me in his busy day this morning and with a powerful angle saw, he went to work on it. It took 4 cuts to free the strong lock and it involved a 20 minute recharge for his battery. While I will have to replace the lock, there really weren't any options. it was an older lock and the paperwork - if I even saved it, had long since disappeared. I highly recommend this operation. It delivers!

John came to our house the same day I called, even though it was not an urgent issue. He re-keyed…read moreour front door in a professional manner. John was friendly and took the time to answer any questions I had. I recommend John at The Lock Fixer for your residential lock needs.

5 stars. Doug is fair, reliable and does great work. Would recommend (and have) to friends and…read morefamily.

We have been doing work with Doug Brander for years. He is nothing less than professional and…read morecourteous. We recommend him for all your electrical needs.

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

John and Dan from Boston Intercom recently completed installing an Intercom System in our…read moreBrownstone in Boston's South End. They were fantastic to work with for this project. They were both very knowledgeable and helpful during the process. The quality of the product and service Dan provided was amazing. I would give them more stars if I could for this review! Jim W.

We ran into an issue with our intercom system ringing. John responded to our call quickly and was…read moreable to schedule a technician to visit the same week. Dan was early for the appointment, incredibly knowledgable, friendly and helpful. He was able to quickly diagnose and replace our speaker and made suggestions to improve how the system is working. We'd absolutely recommend and call Boston Intercom Group again if we run into any future issues.