The rechargeable batteries in the base station don't recharge, resulting in a 3 a.m. alarm--a daddy come rescue me emergency that should have been a text message. Fun fact: replace them with ordinary batteries and you'll burn your house down. Laugh riot. Every time the internet farts, the entire system shuts down and has to be resurrected piece by piece, like a dying blue-footed booby in need of the rarest, most precious krill on earth. Good luck. What should be a 2-to-4 second delay is a 40-to-90 second lag, letting you know "something" "may or may not have" passed by a camera... last year. Was it Bigfoot? A serial killer? Who knows? Not your security system. Bwahahaha. Cynical me thinks this incompetence is deliberate to force you into their monthly monitoring (which is far more expensive than Ring). The system won't let you view a damn thing without reminding you the tax exists. It's very much: "We have your daughter, here's an ear.... would you like to pay us now? lol" In short: Take $900 out of your bank account, grab a Bic lighter, set fire to the cash, and enjoy the glow. It will be just as useful, and at least it won't wake you up at 3 a.m. read more

What a joy that I can now rip them to pieces here on Yelp. No wonder their rating is so bad, based on my own experience they are just TRASH. Here is my experience: I went to their web site and looked at their "packages". Turned out they were "packages of s..t" ! I didn't know yet. I called them to talk about my home security needs. BARK ! I had a person on the phone who repeated himself no matter what I said. I am leaving another company as they increased their monthly rate substantially and fraudulently, but what SimpliShady offered me was much worse. BARK ! He then began to push, apparently thinking I needed that to switch. I asked him to email me the offer we discussed, declining his earlier "Core" offer, which is actually a Garbage Offer. What he emailed me confirmed they are a Garbage Company, with errors, lies, absurdities, and AI-generated slime. I emailed them back, telling them to fix the errors, else I won't switch. More GARBAGE came, fast. BARK ! Then someone wrote that they could not close my account, as I was already enrolled. Ehhh ?? I never enrolled, I don't have an account. Conclusion: I emailed them we need not to go further, I'll go elsewhere. SimpliSafe is simply unsafe. Run by freaks, AI bots, crooks, and liars. Here on Yelp, they are portrayed very accurately as TRASH. I'm going to look for a local company with good reputation. SAY NO TO GARBAGE. You deserve better. read more

Difficult of not impossible camera setup requiring tech support and or replacement Cameras. Reflective surfaces wreak havoc with the cameras. Virtual a.i. customer support. Some Indian You can't understand if you call. Website billing can't update their records. Threats of cutting off service. Never again. read more

One of my smoke/fire detectors went off today when cutting drywall and doing plumbing. Kimberly from Simplesafe called me immediately to ensure we were okay and was so kind and professional. The customer service is phenomenal and quality of service stellar. A great value in security for the home. Highly recommended read more

I wish they had a negitive rating avalible to give them. Customer service is HORRIBLE and you have to get thru the automated system and if you get a phone agent it is someone with no understanding of the system, they kept repeating things I had already told them I did and they did not listen! They were of NO help at all, and I see I am not the only one who feels this way. How did they become so big with such HORRIBLE customer service? I would love to know. I now have to cancel and start over with a new company. Do not use them unless you like frustation and HORRIBLE customer service read more

Last year we replaced our obsolete hard-wired system with Consumer Reports' top-rated SimpliSafe installation. As this was a complex whole house system, we had it professionnally installed. Due to the size of our home, we needed to add a recommended Wi-FI extension to ensure dependable camera security. We even added a camera in the garage, so that when we leave for the airport and don't recall if we put the garage door down, we can just check our camera! Last week, SimpliSafe technicians determined that our base station was not transmitting alerts properly, and they sent a replacement via FedEx. This is excellent proactive customer service. We are 100% satisfied with SimpliSafe. read more

What an incredibly shady company! I had them years ago and the system sucked. Almost weekly there were false alarms from malfunctioning sensors. It was a nightmare, but it was affordable. I cancelled when it became unbearable. Recently, I decided to shop for a new service and decided to look at SS again in the hope that they have improved. Sadly, I was unable to get past sales and customer service. After a long heavy sales pitch, the rep. promised a written quote and a follow up call at a specific date/time. The est. arrived full of errors and the follow call never happened. Out of curiosity, I called sales again and had the displeasure o speaking with several rude, inarticulate reps. The experience was surreal. I asked for a supervisor and was switched to another sales operator. Bottom line they are second rate and rom these reviews so is the service. Caution- GO ELSEWHERE!! read more

I have the following SimpliSafe items: *This whole system is 100% reliant on Wi-Fi to function - Doorbell Issues: The app needs to have a setting that will automatically open when the bell is rang and allow me to communicate with whoever is at my door. This is very slow and does not open where it needs to when the doorbell is rang - Alarm Keypad Issues: This needs to have a rechargeable battery and the ability to remain plugged in. It also needs to have bluetooth capability to function with nearby locks & the base station in case of power or Wi-Fi outage. - Base Station Base Station needs to be bluetooth and have a backup battery that can provide temporary protection in case of power or Wi-Fi outage. - Smart Locks Smart locks need to habve bluetooth connectivity to the keypad and to the mobile app in case of Wi-Fi outage. * I have two smart locks on my front door, one has an entry key the other does not so if I am not home the apt complex needs to request entry (there is no key for this lock) My power glitched so the Wi-Fi cycled and of the two smart locs the one with no external key did not reconnect so I was locked out!! SimpliSafe support kept telling me to call a locksmith to get in and could not get it through her head that there was no lock for a lock smith to open or a way for maintenance to open the door which was the point of the lock in the first place. The 100% reliance on Wi-Fi is a huge problem - outdoor wireless cameras Issues: The zoom capability is lacking clarity, the night vision leaves a lot to be desired. The angle of rotation settings do not allow for camera placement and algle correction only has 0 and 180 degree setting it needs to increment at 15 degrees to get a wide range of viewing options - Smart Alarm Wireless Cameras Issues: Only plug in, they need internal batteries to provide protection in case of power outage and they need bluetooth capability in case of Wi-Fi outage and a micro storage card to function in case of connectivity loss that can sunc to everything once connectivity is re-established This camera is more expensive than the others and does not have the same wide angle capabilities - Indoor Cameras Issues: Only plug in, they need internal batteries to provide protection in case of power outage and they need bluetooth capability in case of Wi-Fi outage and a micro storage card to function in case of connectivity loss that can sunc to everything once connectivity is re-established There is a lack of connectivity with other smart applications It needs to connect iwth smart bulps so hey can all blink when an alarm goes off to bring attention The alarm volume is too low I purchased an additional wiren which is also not loud read more

Simplisafe - Top dedbolt has not external key - Security Systems Near Me - Boston, Massachusetts

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Bait & Switch I purchased the equipment, installed it, downloaded the app and then was told that I can only keep the videos if I pay the fee. This is in direct opposition to what I was told when I purchased the system. I wish I had never purchased this system as I don't like to be deceived. I would NOT recommend this company to anyone. read more

After about a couple weeks we're very pleased with what is a replacement system. Here are the new features that we appreciate: 1. Integration of components. During the install we discovered that our old smoke detector had failed. Now we have a smoke and CO2 detector that is monitored by Simpli Safe. We'll be safer going forward. 2. Comprehensive internal monitoring. We previously had a combination of our old Comcast and older Bay Alarm systems and while installing Simpli Safe we realized that several of the old sensors were no longer working. We also added a 'break glass' sensor to several 'motion' sensors to enhance our system with a capability we've never had before (Pictured). 3. Smart Phone apps for her iPhone and my Android. Both of the apps work easily and well. They are intuitive and do pretty well as controller keypad units although we did nevertheless install two of them for convenience (pictured). 4. Simple set-up. It was very easy to do a self-installation the hardest aspect of the process was removing old and now obsolete devices. Even the packaging showed a lot of though about making it easy for self-installers to succeed. 5. Integration in our home. The base station (pictured) easily synched-up to our household WiFi and to our Alexia devices. It's not yet as easy to interact with via Alexia as it should be (three interactions to turn on the system) but it's still good on occasion to be able to set the alarm without getting up. BOTTOM LINE For a one time investment of just under $400 we reduced our monthly monitoring fee from $45 to $29 and we have a significantly more capable and secure system. One pre-sale call to Simpli Safe tool 45 min. on holed but did get our question answered. read more

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terrible, do not buy! shame you can't rate below 1 all 3 of the things we ordered were wrong, base station wouldn't stop beeping, keyboard never worked: after finally getting through to a customer service agent who was very hard to understand and doing everything he said multiple times he agreed that keyboard was bad and would send a new one but I was required to return old one, the smoke alarm came with the wrong screws so it could not be mounted. have spent the $ and 10's of hours of frustration and still don't have a working system. read more

If placing an order, I would be sure to ask their customer service to ensure that new orders were sent with fresh batteries for the devices. My order was sent with old batteries which died within one to three months. The dead entry device battery causes the base station to beep incessantly, often at two or three in the morning, waking up anyone sleeping and causing the dogs to start barking. If it had only been one or two old batteries, I could've dealt with it, but it has been most of the entry alarm devices. When I called their customer service and asked that they send fresh, new batteries to replace the old ones which came with my order, they replied that they were out of batteries, which is of course not true. When I politely pressed the matter, they hung up on me, which is unacceptable. So far I would say that their customer service is very unsatisfactory. read more

WORST OUTDOOR CAMERAS IN TGE WORLD! They don't work at all in semi dark so I kept adding more outdoor lights and the backyard is pitch black on the camera but in real life there is decent light! It doesn't catch my motion tests 90 percent of the time and when it does record it's only when I'm within 5 feet. beyond that it's pitch black! I've spent so many hours calling and trying new things and nothing works! Don't waste your time or money with this company!!!!! So today I added just one ring cam and it works brilliantly in the dark over a huge area!!! I wish I could add photos to show the difference but I don't want to post photos of my yard. It's unbelievable!!! Literally night and day difference!!!!! AND the biggest online shopping company in the world (which I'm not allowed to post the name of here due to rules of this site) WON'T PUBLISH MY REVIEW! MAKES ME WONDER IF ANY OF THE RATINGS AND REVIEWS ARE BELIEVABLE. I SUBMITTED MY REVIEW OVER AND OVER AND THEY NEVER PUBLISH IT!! read more

Simplisafe - installer severed powered cord plastic covering in at least 4 places - Security Systems Near Me - Boston, Massachusetts

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HORRIBLE! They keep waking me up with urgent alarms for a previous address. Since I can't "validate" with current safe word they can't do anything. I had police sent over for a welfare check at the previous address and they said the owner claimed that they were not paying for SimpliSafe Monitoring. Yet I continue to get audible beeping on my phone when alarms go off when I'm sick & sleeping and during performances where my phone is silenced. I spent most of game 4 of the World Series chatting with SimpliSafe and they will do nothing since I can't validate the safe word for the email address of new owner. They flat out refused to contact the new owner to try to resolve this. Yet if I want to return my current system from my new address, I can do that until 12 PM midnight tonight. I've been woken up 3x by emergency alarms from old address when my phone was silenced in the last two days. I've been a customer for 4 years, but this is enough for me read more

Simplisafe - Security Systems Near Me - Boston, Massachusetts

Specifically, the customer service is lacking and equipment is not the most reliable. I'm not sure what Fayshaana's issue is with customers but they are not a good representation for the company. I was purposely rushed of the phone and hung up on without any thanks or email confirmation of the change to my account. I do not use their cameras but I do use their sensors. The sensors go offline randomly at times but reconnect automatically. It is a good supplement but I use a different service for active monitoring. read more

On May 9, I learned there were several burglaries in the areas near my home, all happening on the same day. As a result, I called Simplisafe to order a security system. I spoke with Maria Evans who told me they offer a way for people to install a system themselves. I told her I am disabled and she gave me the name of the only certified installer near me. Maria said I would need to call them myself, and quoted me a price of $150 for the install itself. She then tried to contact them, and our line went dead. She called back quickly and gave me the number to call. Maria then said, since I was frantic, I could place an indoor camera myself. I once again told her I am disabled and I would not know the correct spot to place it, or the correct angle, so it could capture my living room. She said, "Just place it on a flat surface and the camera would capture the whole room." Again, I told her again told I am disabled and not comfortable trying to install a security device myself. She replied, "Well, I installed my own system, you shouldn't have any problems." I joked about setting the alarm sign on my lawn to provide a subtle sign to a burglar, and she said, "I suppose that could work. Just unpack everything and put the sign up yourself." She then charged my debit card for $321.13, and said the next step would be to call the installer and set an install date. I asked what am I supposed to do if their earliest was July 4. She told me there is another installer in my area that could do the work, but they were not a certified installer, so Simplisafe could not guarantee the work was done correctly. I called the "certified" installer, and the person sounded bored. I told her I had just bought a Simplisafe system and needed to schedule an install ASAP. She asked what all they would be installing, and I read the invoice that was emailed to me. She told me the price to install would be $180. (Simplisafe sales had told me $150). She told me they did not have any available openings for an install. She put me on hold and after 5 minutes, came back, and asked me to call them back in an hour (it was already past 5pm). I carefully reviewed the invoice Maria had sent to me. Despite telling her I have two doors, Maria ordered 11. I called them back after the hour, and no one answered. I waited on hold for 20 minutes. During my talk with Maria, she said she recognized I was nervous, so she would expedite the order so I would receive it as quickly as possible. While reviewing the invoice, I found she had entered my order normally - no effort to rush the order. read more

I purchased a new home. Being a "do it myself" type, I decided that I would put in my own system. Simplisafe offered a low cost way to assemble my own kit, which seemed like a good idea at the time. I purchased the system in January 2025 - it isn't even making it past April 2025. It's been just over two months. SimpliSafe pushed a firmware update that caused the base station to malfunction. Approximately once an hour, it would lose communication with a device and start setting off an alarm. This could only be stopped by uninstalling and reinstalling the sensor. This meant all night I was woken by alarms from my security system saying it lost communication to the device. I reached out to tech support. After forty five minutes of them telling me to try solutions that were completely irrelevant ("Is it three feet off the ground?" "Yes, it's on a bookshelf." "Well, is it centered in the house?" "Yes, and two of the failed devices were less than 15 feet away." "Is it in a closet?" "I just told you, it's on a bookshelf in the open." "Well, could you move it?") they finally told me about the firmware update. Apparently I wasn't alone, but instead of just telling me they did this firmware update, they belittled me by ignoring when I told them I had done the steps they were recommending and wasted 45 minutes of my time at 3:30 AM. Finally, they told me about the firmware update. In the morning, I turned the system on and found three more errors. I let it beep in the background while explaining the problem to customer service. All they could do was offer to cancel the subscription. Apparently, even with the device giving off alerts in the background, all SimpliSafe would do was offer to give me new pieces of garbage and letting them continue to malfunction all over the house. Apparently, if the device malfunctions after less than 90 days, they will not accept a return, even if you have it going off in the background of the call. Absolutely useless. DO NOT BUY. UPDATE: Write reviews on Google Reviews and Yelp and everywhere else. Call them again and again. They CAN indeed refund your purchase if you are relentless. We're still not even. My household was woken up multiple times. I'm spending my Easter Sunday ripping a security system out so I can throw it in a box to get my money back. And I'm not getting back the time I wasted talking to customer service and tech support. They're useless. Review them, copy your reviews into the emails, and put pressure on them. We're not even, but I'm getting back what I can. DO NOT BUY. read more

Terrible Customer Service. Last night 10/08/25, I called CSR because I was having a problem with closing out an online order. When my call was answered by someone overseas, she couldn't help me, so she was "escalating to another dept". She transferred my call to the sales dept which was closed. That's ok, I ordered a system with their competitor. read more

Wow the bad reviews almost stopped me from making this purchase. I am very happy i made the purchase. First of all its a great simple alarm system that is very simple to set up. I had it up and running in less than thirty minutes. I can see many things can affect this alarms quality like wifi reception, router, speed and how big a area it can cover. Also the type of walls you have so you have to realize this is a simple great alarm system if you have the proper equipment to support it. We got a keypad, panic alarm, four door window sensors, two motion detectors, two glass break sensors, two key fobs and one sliding door basement camera. COSTCO has the best prices then Amazon we added on more items to strengthen the system. We also have five Blink security cameras and have been very happy with the system and definitely feel more secure. We elected the self monitoring service for $9.99 a month rather than the $27.99 interactive monitoring. They have four different monthly plans. We will eventually add the carbon monoxide and smoke detector to the system and the water sensor and possibly another siren. I prefer looking at Youtube videos for help with installation and any trouble shooting complications or the Simplisafe forums. Never had much luck calling most customer service numbers. read more

Simplisafe - Our old security system isn't very good at home security. - Security Systems Near Me - Boston, Massachusetts

Do not purchase simply safe system base station is unreliable breaks down constantly -when you call for service you get people in India who cannot speak English then try to get ontech to come to your home and after being on hold for over 30 minutes you just give up go for goggle nest instead read more

SimpliSafe is the most fraudulent anti-burglary, home security equipment on the market. Not only did they force me to spend $573.08 on outside cameras, battery solar chargers, and motion sensors that simply didn't work after 4 service calls to their equipment maintenance service (OnTech 1), but they simply refused to provide me a full refund when I returned said equipment, despite a statement on their website that they are 100% guaranteed to work or my money would be refunded. What is even more of a joke is that they expected me to buy a ladder that that would reach to the top of my house (16 feet in the air) to make adjustments and replace batteries in the cameras they provided me. I am a disabled US Marine Combat Veteran and Senior Citizen with a bad hip and knee, yet they claim that their security equipment is a favorite for Veterans and Senior Citizens. Finally, when you speak with them, all of their Customer Teams are based in foreign countries where their agents can't speak English very well. So if you need security equipment for your home, you need to run away from SimpliSafe. They are liars, thieves for your invested money, and they are by far one of the deceitful merchants I have ever dealt with. All of their advertising and guarantees are false, and you are warned to disregard their pleas about serviceability and equipment functionality. Besides, there are other home security companies like ADT who don't require you to purchase ladders to maintain their equipment when something goes wrong. Totally pathetic, fraudsters in every way. read more

Poor support. Couldn't find how to cancel old credit cards. Can edit but not delete. Tried online chat. After long time back and forth for unnecessary chat, after already asking my question. Was told to click a link to enter more info. Entered info, then was told to go back to chat, but there was no way to go back to chat without starting over with a new chat. read more

They keep raising pricing soon their pricing will be equal to the name brand companies. This is causing me to rethink what company is should be using. As of this writing the cost is 32.00 a month. There is no real value anymore read more

Do Not Buy This Product - Please Read! It Wastes Your Time and Money! We bought a SimpliSafe monitoring system when we moved into our new house, based on the "Simple" advertisements we saw on TV. The system worked fine at first, but then started having issues. After a lot of back and forth with customer service, the initial problems were eventually resolved. Then we purchased the doorbell, which is definitely a piece of junk. First, it was extremely difficult to install because scanning the barcode was nearly impossible. Once we finally got it installed, it constantly lost connection and failed to record videos. We were told by SimpliSafe that we needed a WiFi booster to improve the connection. So, we spent even more money on a WiFi booster and installed it just a few feet away from the doorbell inside the house. The problem improved slightly but was still unreliable. Sometimes it detected motion; other times it didn't. We spent countless hours on the phone with multiple customer support agents, none of whom were able to fix the issue. Eventually, they sent us a replacement--only for us to discover it was a refurbished unit (seriously?). Unsurprisingly, it still didn't work. The final customer support person escalated the case to "higher-level" support. He had us check a few settings and told us he would monitor the doorbell's performance for a week and then follow up with a call. Of course, there was no call. We have finally given up and will be switching to a different brand. read more

I purchased a complete system I mean everything cameras door locks and paid a lot YOU CAN'T DEPEND ON THIS SYSTEM the cameras work sometimes the door locks are always giving me problems this has to be the worst system out there and the monitoring is just as bad the worst thing is you can't depend on it stay away from this company and tech support is also useless I'm not sure what country they're in but it's not this one read more

GARBAGE, horriffic customer service, no help at all, spent over 12 hours on the phone with them trouble shooting over the course of 4 phone calls. customer service hardly speaks English. background noise from call center with many conversation in the back ground, hard to understand, hard to hear. no help. over $1,000 spent on system and all the sensors, stopped working out of the blue, no help, no assistance, no escalation. Will be shipping my system to the CEO's office and leaving BBB review as well. read more

Straight out of the box we couldn't get pass the base setting up correctly it would not update the firewall. The Customer Service is absolutely rubbish it's obvious they don't inform the front customer service people as they got us to trouble shoot after spending about an hour on the phone they transferred us to their supervisor who now stated they are aware of it not updating since the day before which I don't believe, as the first people who receives the calls would have been notified. They wanted us to install everything (15 pieces) and when it's updated we will be notified. We returned everything because of the Customer Service alone was terrible and they are unable to update a simple thing as a firewall, can just imagine what would happen in an emergency. read more

I have only had my system for less than 4 weeks. I'm sad to say I just had my first interaction with their customer support and it was very poor. I have 2 motion detectors that with 3V lithium ion batteries in them and they both went out last night. The manual says sensor batteries are suppose to last about 5 years. Mine only lasted 4 weeks. Customer service refuses to replace the batteries for me. Their response was "we will certainly let our raise this concern to our department (didn't say which department)" This is just pathetic service over such a small and easy issue to resolve. You can buy better systems with better customer support out there. I would stay away!!! read more

Worst ever! Tried to use for rental. All cameras charged & working but people coming & going from home without any notifications from the doorbell camera, driveway camera, or keypad and door lock! Then I had a bad guest & needed to make sure they didn't have access to the home- I deleted their code on the app and at the main system inside the home but the code continued to work unlocking the door. Customer service was zero help! Throwing entire system in the trash bc I can't even sell it knowing it's trash! read more

I have a smoke detector that keeps losing connection to the base station. Then it reconnects and I get an alert by text. Can't have a life saving device fail intermittently, so I call customer service and recite the exact first sentences above. You would have thought I was talking in an obscure foreign language. The rep was literally brain dead I think. The language barrier wasn't prohibitive of carrying on a rational discussion, but her lack of brain power was. The worse part of all of this is that the company CLEARLY doesn't care. If I could post negative stars I would. read more

I am going to preface this with saying that I work in IT and am very familiar with network and technology. I say that because many people believe that the issues are related to networking and will ignore the many bad reviews on here. Well, don't. The cameras have chronic connection issues to the cloud and the worst part is, they'll fail when you need them most. I make sure to power cycle everything regularly and as a first troubleshooting step. More often than not, it doesn't fix the issues. Cameras will be down for several hours, then just start working on their own. I can guarantee that my issues are unrelated to my home network. I have tried 3 different ISPs with 4 different routers. My cameras are 6 and 8 feet away from the router. It is not a connection issue but support will just keep saying it is. I am fully aware they only work on 2.4G bands and if there were issues with my home connection, my other devices on that band would also stop working. I have a pet camera that works just fine and never loses connection. It is not a customer connection issue for the love of all that is holy! The cameras often fail to upload videos, even though they record them initially. This means that when you need to play them back, they're unavailable. If you're lucky, you may be able to access them a few hours later. Sometimes, they're permanently lost. One of the sensors I have tells me the battery needs to be replaced, every single week. There's been multiple times it tells me it needs replacement, 24 hours after I just put in a brand new battery. I've bought 4 different brands of batteries (not the cheap ones either!) and it happens with all of them. I was able to get that one sensor replaced but it started happening with the new one in less than a month. They've also raised their prices recently and honestly, it's just not worth the headache anymore. You really don't get support when you need it and the system only works about 50% of the time. read more

Yikes. A lot of hate in the reviews. I have been a Simplisafe customer for 10 years. I have used two generations of their systems. I also have Simplisafe at two houses. One of the best values in home security. Easy to install, no contracts, no professional installation required, and very reasonable monthly monitoring packages, which by the way is optional. Highly recommend. Look for promo codes when you buy! Long Review Simplisafe was one of those companies that disrupted the traditional home security industry. You no longer needed expensive equipment that had to be professionally installed. No contracts. Simplisafe put a major hurt on those legacy home security companies. Simplisafe is one of the best values out there for a home security system. Perfect for apartments, condos, and single family homes. My guess is it is good for homes up to 3000 square feet. Everything is wireless. The base station and cameras are the only things required to run on your wi-fi (802.11) home network. The sensors, sirens, and keypad run on a different radio signal. The entry and motion detectors are peal and stick using command strips that come with the sensors. It does come with small screws if you wanted better adherence to the wall (optional). I have had sensors connected with command strips for years and they have never fallen off the wall. Just be sure to clean the spot good before placing them on the wall. The cameras are not the greatest but work. My beef with their indoor camera is it only connects to 2.4 Ghz wi-fi and it is only 720P resolution. It should be 5Ghz and at least 1080p. The cameras also only record when the alarm is disabled or when a security event occurs. It does not record continuously. You can view the cameras live anytime you want. The Simplisafe app is very good and easy to use. Same for their web site. Simplisafe also has temperature and water leak detectors. I would love to purchase their water leak sensors but it would cost a lot of money to place these under every sink and toilet in the house, plus dishwasher, hot water heater, fridge, etc.. I wish these were less expensive. The smoke and carbon monoxide detectors are tied into the security system which is nice, however they are relatively dumb devices. Simplisafe does not have a combo smoke and carbon monoxide detector which sucks. That said, these are reasonable priced. The smart lock is a great item and one that I highly recommend. You can use your key to open the door or a code entered on the keypad. Great for letting relatives and guests in without having to leave a spare key under the mat. You can also open and lock the door remotely using the app or website. read more

I signed up for simply safe and selected the self monitoring system, which I was told was free. after 30 days, they auto enrolled me in their monitoring plan without my consent. When I try to cancel it requires a phone call, multiple automated messages, and calling in business hours. I finally got through and cancelled only to be billed again the next month. Of course the cancellation was by phone so I have no proof. I even put a hold on my debit card so they could not charge me, I got a message that my account was cancelled, and then the following month they billed me twice. This should be illegal. No company providing a reputable service would have any reason to conduct business this way. AVOID AT ALL COSTS. read more

I've been pleased with their service. Their equipment has worked fine for us and I appreciate that you don't have to sign a contract like many other companies. Never any issues and their prices are more reasonable than alot of other companies. read more

Robbery while Simplisafe alarm was on and the system did not trigger alarm. The sensors, failed to trigger alarm. (Glassshatter sensor, motion sensor, and camer to trigger alarm. I would give ZERO rating if it is available. The company did not get back for over a 7 days even after they were told that their tech diagnosed that the sensors do not work. DO NOT GET Simplisafe. Its like sending your money to scam company sho sells equipments that do not work, and adon't do anything even if you had a robbery. read more

I've given this Company Two try's to correct there issues. I cancelled . Then was asked a year later to try again. Bad Mistake!!!! They Outsource and it is Hard to Talk to people that do not understand your issues. There alarm system does not work!!!! I live on the Golf Course . Not One of there Glass Breaking Sensors picked up 16 Windows being broken. Nor did it send a Alarm or message out to Me. Or Police. There Support System . Via Customer Support or Tech Horrible and not Helpful. Put you on Hold ! And leave you there. They were to send out Replacement Glass Sensors . And couldn't find the Order . Or if it was shipped. I stayed on the phone for an hour . With no results. Tried to call The Corp Office in Boston. Goes right back to there Idiots. Don't Waste your Money !!!!! or time with this Company. read more

Just an awful experience. CS people were supportive but they could only do so much. I had placed my order on a Tuesday asking for expedited shipping next day. Our tires were slashed and our house was under threat due to family ex-boyfriend. We needed security yesterday. On Wed when it was to ship their system cancelled it. I called spent hours on the phone making them all aware it needs to ship today. Again had to place an order to find out the next day their system cancelled it again. Same thing - taking time out of my work day to spend hours on the phone with them to find out their computer system was glitching and cancelling orders at will. Finally got an order through on Friday. I again made it clear to them I had someone re-scheduled to install it Saturday and it HAD TO BE sent overnight weekend delivery which I know can be done with FedEx as I ship items myself and that I needed to feel secure in my own home. Guess what - they of course did not care and sent it for delivery for weekday only. I called up ADT and got someone in my house in less than 12 hours. Received their box and returned it the next day. I tracked the shipment. They received it. Over 1week and still did not issue a credit. Had to call again asking where was my refund for unopened box that was returned. Now 4 months later they try charging me $30 for services. WHAT SERVICES???? I don't have an active account with you all. CS again very nice, but Rhiann in billing department just awful. Full on attitude. Well sorry I'm upset that you are billing me for services that I am not using and no I do not remember the "safe word" nor have your app because I am NOT using you. Just absolutely awful experience. Outside of CS, everyone else is rude. Do not recommend unless you don't need major home security and just want bad service from their other departments. read more

First of all to get a working system on all doors, windows and entry points cost a fortune. Cameras would not connect - constantly hassling with them to get them to show up on the system. I was in an are where new construction was happening and wanted to keep the cameras on the area to record thieves - never worked consistently. I eventually Upgraded to new wireless cameras thinking it would help maintain connection to the base station. Got worse with their newer base station and new cameras. I finally realized I was serving them (by constanly buying new door sensors, and replacing their dead batteries at my expense of time and money) and Simplisafe was doing NOTHING for me. The doorbell camera quit working and that was the last straw. I cancelled after 2 years of a complete waste of time and money...thousands of dollars. read more

I purchased a Simplisafe home security system. I've had it sitting on my table ready for the installation. The installation was supposed to happen on 11/29/2021. I received three different emails stating that the people doing the installation were behind and rescheduled multiple times in one day after I took the day out of work to attend to this. My mom had to cancel her doctors appointment to facilitate the installation that never occurred as planed over a month in advance. Simplisafe was more than willing too take the money BUT never showed up to do the installation. All Simplisafe did was create extreme aggravation for this homeowner who still has no installation or promise of one. GO SOMEWHERE ELSE! read more

We purchased our Simplisafe during a sale around the Holidays. Some parts were back ordered, no big deal. We installed what we had, and it worked mostly as described. We had to replace several sensors that weren't functioning. That is where we started to get trepidation. Simplisafe kept saying that it was an issue with our setup, not the sensor. After some back and forth, we had a new sensor sent out and its been working fine since. We debated just returning everything, we were worried that the sensor experience was setting a bad tone going forward. Fast forward to now, we get an email that rates are going up. We had it for a month, already more of a charge then we were already hesitating on. We decide to step down to the free Account, and Simplisafe was frustrating as could be. Our "Account Specialist" Amaya informed us that when you downgrade your account, it takes affect IMMEDIATELY with no refund of unused time! It doesn't keep going until the end of the billing cycle. Amaya kept telling us that we had 5 days to the end of our cycle. Then she said we had to cancel by the 17th, or we would be billed on the 18th. Today is the 10th, 5 days from now is the 15th. I asked about the return policy, of course we are outside the return policy by 30 days. So I said we would wait until the 5 days was up, and she hung up on us. Rude right? So My wife and I talked about it, and we decided to cancel the paid account now; so we didn't have to worry about which date is which. We call back within minutes (Of course we get Amaya again) and I say "We spoke just a minute ago, we want to go ahead and cancel the paid account." She gets ready to close out our SimpliSafe account all together, thank goodness she said something so we could get it downgraded to the free account. The world is a crazy dumpster fire right now. I don't know Amaya's story, I don't know anyone at Simplisafes story. Pull the tapes (I assumed its recorded? Nothing announced it was recorded, and living in CT that would be illegal as we are a two party state, but maybe its buried deep in the EULA and I agreed to it. No idea). Amaya was condescending and rude. Both calls I had to speak with someone before I got to Amaya; and they were great. Ebony and Kevin were friendly and did a great job. So good for them. read more