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    Simple Radiance Medspa

    3.7 (12 reviews)
    Closed 10:00 am - 5:00 pm

    By appointment only

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    Hannah O.

    I had an appointment with Simple Radiance Medspa at 11am and I showed up 10min early and there was no one to be found. All lights were off, the door to get in was open but all it opened to was a small hallway and the other door was locked so I was stuck in a dark hallway... I tried to call and no one answered. I called again 15 minutes after my appointment and let them know that I would be leaving because it seemed like they were closed and I felt really uncomfortable being in a dark hallway all by myself... I found this to be so incredibly unprofessional. I drove 30 minutes for nothing today and 30 minutes back all to wait in a dark hallway for 25 minutes... I felt like I was being pranked... oh and to top it off... to actually make this appointment my boyfriend had to call 7 times to finally get ahold of someone to make an appointment. I feel like this business is a scam and it's not actually functional. This was a COMPLETE waste of my time... first time in three years I finally was going to treat myself to a facial and this happens. I'm very disappointed to say the least. This is the first time I've actually felt strongly enough to actually write a negative review about a business but it needed to be said.. hopefully I can help someone else avoid wasting their whole Friday morning. Is there a way to rate 0 stars as opposed to 1...?

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    7 months ago

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    2 years ago

    Business owner information

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    Betty C.

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    3 years ago

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    5 years ago

    Betty the owner is absolutely amazing!! Fixed my botched lips. She took her time and made sure they were even! Thank you!!!

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    9 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    6 years ago

    Excellent services- great staff! Makes you look natural and not too made up! Love how relaxing the rooms and waiting room are.

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    7 years ago

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    8 years ago

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    UNPROFESSIONAL and UNACCEPTABLE!!! "Extremely disappointed…read morewith Skin Science Soul by Dr. Sholar. They canceled my appointment and it has now been 35 days without receiving my refund despite multiple attempts to resolve this. Poor customer service and unprofessional handling of cancellations. I cannot recommend this business to anyone when they don't honor their commitments. Save yourself the hassle and go elsewhere." I bought a laser hair removal package May 2025, that included 6 sessions. It was explained to me how important it was for me to keep my appointments on my hair growth cycle for my results to be the terminate my hair growth. My first appointment went great. It was 10/10. I was told by Dr. Sholar that Sydney was the laser hair removal specialist that I would be with throughout my treatment. At my second appointment, that was not true. I had a different person. It went a little differently but fine. I was treated cordially. Again after my 2nd treatment I scheduled me 3rd appointment on the date recommended by the new esthetician. On the day of my 3rd appointment I got stuck in traffic, like many of us do in Austin, so I called to let them know I would be a few minutes late. The person answering the phone said that they didn't have any laser appointments on the schedule on this day. I said are you sure? And she checked my file. She could see that my appointment had been canceled and told me that their laser person was out of the clinic for the remaining of the week. I asked that when she returned to please have her call so that I could schedule my next appt ASAP. She could also see that no one had reached out to me to reschedule my 3rd appt. Needless to say I was upset. I waited for call to get reschedule and never received one. They have AWFUL Customer Service once they get your money! I have NEVER had any contact from them after they got paid. No one has reached out to get me scheduled again for appointments that they said were so important for my results. They got their Money and Do Not care. They have not contacted me at all. So, I emailed Amy, the person the receptionist suggested. I have requested the money for the services I have not received back and was told it would take 7-10 business days on July 15, 2025. I followed up on July 24, 2025. The only response I received was that they had received it.

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