I am leaving this review because my experience with the Breast Imaging Center has been consistently…read moredisappointing. I have a breast lump and need a mammogram that is already overdue. Each time I call to schedule my appointment, I am met with an unprofessional attitude from the front office. I could not clearly identify the employee's name, but it sounded like "ShaQueeta." Based on my interactions with her, she was dismissive, unhelpful, and made no effort to determine why there was confusion about my referral or to help resolve the issue so my appointment could be scheduled. During my most recent call, she stated she could not read my physician's referral or determine what had been ordered, even though I had a physical copy of the same referral that had been faxed to the office. Rather than reviewing the referral more carefully, contacting my physician's office for clarification, or explaining what was needed from me, she simply stated she could not process it and ended the call without offering a path forward. Patients contacting a breast imaging center are often calling about time-sensitive health concerns. Professional, courteous, and knowledgeable communication should be the standard. After reading the recent reviews, it appears this is not an isolated experience. Management should take a close look at what is happening in this department and ensure staff receive ongoing training so professionalism, competence, and patient communication are consistent across every interaction. The first contact a patient has with your office is often a phone call, and it should reflect the level of care your organization is committed to providing. Do better!

This place was Peninsula diagnostic imaging. If you want to obtain your previous record, you HAVE…read moreTO go there in person, fill out a form, and have the CD mailed to your home. Super inconvenient. Calling is useless. Go in person

They have some of the best prices for DEXA scans in the Bay Area, and their services are very…read moreaffordable. The online account provides the full report for every scan, so you can review the results yourself and use Google or AI to better understand anything you have questions about. Unlike some other places that charge an additional fee for "report analysis" after the scan, everything is already included. In my opinion, the extra analysis fee at some places just feels like another way to make more money off you.

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

I was able to watch a nature screen and music during scan. The hour went fast. I wanted to know…read moremore about my heath and discovered the analysis of what i can now discuss with my doctor 10 minute visit

Update is that still unable to download the files after trying various different things and they…read morestill have not provided more information. Because they are doing your whole body the timing/sequence of their imaging is faster than diagnostic so they miss a lot. I don't want to say that people will not find a few things and it is a quick way to get general information that can help you with your health decisions so if you have the money perhaps but it's very limited, I personally might do it once every 5 years or so but not sure I will spend that kind of money annually unless they can improve the technology for scanning within a one hour time block and given the position you are laying in because that also impacts what they can tell you. They did find one thing for me for follow up and I know someone else where they found one thing for follow up.

Dr Adamo is brilliant. Went to ER with incontinent Frenchie and was referred to Dr Adamo. MRI…read moreshowed 90% of his spinal cord badly compressed due to COMS. We scheduled surgery within a week. 6 months later our Frenchie is pain free and back to himself. The entire staff was a joy to work with. As our pup was in surgery we were kept updated from beginning to end. Post op care and follow up were top notch.

Dr.Adamo and his team were incredibly kind and professional when we brought our sweet pitbull,…read moreChabela, for her MRI post spinal cord injury. We were able to schedule same day for her image (great luck) and gave us clear information about her potential outcome. The staff were super accommodating and so kind during this difficult time. And Dr. Adamo provided realistic outcomes for our dog's prognosis while also being empathetic. I highly recommend Bay Area Vet MRI, 100/10 experience.

I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

Dr. Robert Hicks was very thorough in explaining the lung biopsy procedure he was going to perform…read moreon me today and he did an excellent performing it!

Had MRI scheduled and apparently was called once to let me know machine was broken. Got childcare…read moresorted for children to make my 6:45pm appointment only to be told machine was down, they couldn't squeeze me in, and scheduling office was closed. Very bad service.

I needed an Emergency EKG and ImagineEcho was immediately responsive…read more Hesham was professional and easy to work with over the phone. I was able to book an appointment that day. He is a skilled expert in his field and I couldn't give a higher recommendation..

100% positive review for the caring and support I received from ImagineEcho. I needed an EKG for…read morean upcoming outpatient procedure and I was having a hard time finding where I could do this on short notice. Within 2 hours the EKG was done and less than 24 hours later, I had my results. Many thanks to Hesham for his kindness and consideration. My doctor's office staff is also grateful.

I would like to say that Joseph is one of the best there is in helping others. On this particular…read moreday, I was feeling very worried about my condition and really wanted to get an ultrasound in order to make an emergency decision. With the weekend coming up, I was unable to reach my own doctor and even Urgent care was booked for the rest of the week. I checked on Yelp and found Josephs great reviews and sent him a message about my condition. He immediately responded and told me he could make time at the end of his work day to help me do the ultrasound (knowing my condition). Whats really great is that I could pay out of the pocket at a great price without worrying about my medical insurance limitability, which most places will not take. On the same day, I drove to his office in the afternoon and met him. I told him about my worries and he was just so understanding, comforting and told me he would do his best to find any issues and would even provide a note to emergency in case he found something that needed immediate attention. As we went through the ultrasound he kept reassuring me about things, and did a super thorough scan of the area I was concerned about. He provided me with a lot of information, including images I could take home and a report that was sent to me within a few hours. I learned a lot about the scan and felt like I was under the care of someone who really wanted me to pull through. I feel he goes 100% in the work he does! I'm very grateful Joseph was there for me on this day and I don't know how I would have coped if I didn't find him here on Yelp. He is one of a kind and one of the Best there is in service and caring for patients. All around super cool person and truly a gem, Blessings!

Just had an abdomen ultrasound done today by Joseph who I found to be very professional,…read moreknowledgeable and friendly. Joseph has over 20 years of experience and it shows! He was very informative,answered all my questions, and explained the images with details. Smart Health Screening is an out-of-network provider under my insurance but I decided to go with it because nowadays honest and genuine customer care is hard to find. Keep up the great work Joseph. I highly recommend this business.

I got a referral for an X-ray from my PCP. This company then proceeds to spam you with text…read moremessages and voicemails saying go walk in for an X-ray appointment. You cannot make an appointment online for an X-ray - you will not be able to proceed further and it says go walk in. I tried to walk in today (Wednesday) at this clinic but then they said sorry they don't do X-rays at this location on Wednesdays. Ok.... This was not mentioned on their website anywhere for this location. I asked the front desk if other sites have X-rays today and she mentioned San Mateo "but only until like 12:30 PM or so because the tech goes around" What is the point of advertising that you can walk in anytime for X-rays when in fact the availability could be quite limited / unavailable and you wouldn't really know until you get there? Their website has an "X-ray queue" and right now it says 1 waiting for this location but they're certainly not waiting for an X-ray today since they're supposedly closed for X-rays today. What is happening! I'll try again and will try to report back on the actual experience but beware don't come to this clinic on Wednesdays for a walk in X-ray since it'll be a waste of time. UPDATE: I tried calling this clinic to double check they were open and were doing X-rays but it seemed hard to get a hold of the front desk staff. It seemed like I was being sent to a call center "next available agent" which is not super helpful, so I hung up and decided to just drive back again the next day. I was able to come back the next day and the process was generally smooth. They took my insurance and I only had to pay a $10 fee (hopefully no giant surprise bill later). The actual X-rays only took like 5 minutes not even and the tech was very courteous. Overall I would say a few improvements could be made: 1) the website needs to be updated to say don't come here on Wednesdays for X-rays because the tech is not here 2) the site should indicate any other limited availability (e.g. are X-rays actually available all day?) 3) make it easier to actually reach the front desk via phone for basic questions. 4) I think 1 text / reminder call is probably sufficient. I got 4 texts and 3 voicemails in the span of two days.

Every time I come here there is always some mysterious issue with my insurance that I don't have…read moreanywhere else. These people need to get their pre-auth process straightened out and not wait for me to arrive to suddenly realize there's "an issue" with my BIRTHDATE. I was fasting and not on any of my meds and I was told to continue waiting for an hour. During that time my issue changed from "it's listed as routine so you have to pay for everything" to "your birthdate is wrong", what is the actual reason? I don't even think Simonmed knew...what a circus.

Asfa and Chelsie are so sweet and kind! I have had to go to this location many times in the last 2…read moreyears and Asfa has always been the one to help me check in and also drew my blood once. She is so kind, caring and sweet. Chelsie has also recently drawn my blood and each time has found my veins very easily! A lot of techs usually have a hard time with my veins. Thank you for making my experience a great one! Also, I am always able to find available appointment times on short notice.

Chelsy was absolutely amazing from the moment I walked in she was welcoming professional and…read moreextremely efficient she made the entire process completely painless and comfortable the office environment was very clean organized and well managed I really appreciate her great attitude and top notch care