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    Peninsula Diagnostic Imaging

    3.0 (156 reviews)
    Closed Closed
    Updated 2 months ago

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    If you had a mammogram done here and need a copy of it, DON'T CALL THEM - unless you love complicated situations with no resolution in sight... GO DIRECTLY TO 101 S SAN MATEO DRIVE, second floor, and ask the wonderful receptionists to make you a copy of your previous mammograms - go have a coffee and pastry on 3rd street, and come back to get your CD. Done. Alternatively, you could call them and end up on their centralized Simon Med call center, wait one hour if you're lucky, or leave one or 15 messages for someone to call you back ...one day... Now, if you DO get someone, go ahead and ask them for a copy of your records. They won't have them. Now they might ask you many questions but will only confirm, in the end, that NOPE they don't have them. They'll even question whether you really had a mammo done there. If you stay with them long enough, they might transfer you to their Medical Records department. Of course they won't have time to explain your situation so if you didn't record yourself the first time, go ahead and explain everything again, give all your numbers, and get another "no we don't have your records.. are you sure you did them here?..." now in the process, if you mention "Peninsula Diagnostics" enough, one of those many people you speak to may have a lightbulb moment and say "Ooooooh Peninsula Diagnostics!! ok I know what happened.." then they'll explain how Simon Med bought them but that they don't have any of the records - but you could send a Release Authorization form and it'll take 3 weeks (maybe) to get them. The next day, you'll call again, and you will literally talk to the same people and go through the whole shpeel again to confirm they got your release form, and they will not remember a thing about Peninsula Diagnostics, bought by Simon Med, nope no records, did you really have a mammogram with us? Groundhog day... Now this could all be a good story to tell over a boring dinner, but when you've got the pressure of a doctor saying they need your records to compare results or you're going to have to get a biopsy --- not so funny. Does Simon Med care? not really. I spoke to them again, and after waiting long enough finally got to someone explaining I was NOT going to go through my whole situation again - that I wanted to speak with a manager. Poor guy seemed like he wanted to care and said he was going to get a manager for me. I'm waiting.. waiting.. til I say "hello?" and he was still there.. Are you getting a manager? - I'm talking to him now - What do you mean you're talking to him, can't he come on the phone? - no I'm chatting with him - Oh well is he going to call me? -no he's not going to because he doesn't see your records. Basically the manager didn't have the guts to get on the phone with me. Nice. I come to Yelp, and read in the reviews that you can either wait weeks to get the results. OR you can go in yourself to get them -- thank you to whoever posted that! Went in this morning, spoke with Kalo, who was SO SO NICE, who confirmed my previous 4 mammograms were in her system, and that she could get them on a CD for me - would just take an hour. Went down to 3rd street, got a pastry and a coffee, came back for my CDs, brought them myself to my doctor, and Voila - If this post can spare 1 person a fraction of the aggravation I got from the ineptitude of Simon Med, totally worth it!

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    2 years ago

    Peninsula Diagnostic Imaging closed in 2023. Securing slides & reports from the new owner is a multi-week process.

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    7 years ago

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    3 years ago

    Professional and clean office. I was in and out in a timely matter. Waited five minutes to get the CD of my MRI.

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    2 years ago

    Thank you to the man who gave me the cookie after my exam. and walked me to the garage. very kind staff.

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    Review Highlights - Peninsula Diagnostic Imaging

    We went over the procedure and like Clair, she too was extremely calm, caring and made sure to answer any questions.

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    SimonMed Imaging - Redwood City - waiting area once you are dressed in gown ready to go

    SimonMed Imaging - Redwood City

    2.2(93 reviews)
    7.3 mi

    If I could give this location 0 stars I would. I called SimonMed 10 times today, 8 times yesterday,…read moreand not a single person EVERY picked up. Even worse? My in person experience. When I arrived, it was approximately 12:45pm and nobody was there. I guess they were at lunch, but there wasn't a sign on the door and at 1:15pm, the doors were still locked and I had a 1pm appointment. Save your time and take your business to another business that appreciates your.

    I got a referral for an X-ray from my PCP. This company then proceeds to spam you with text…read moremessages and voicemails saying go walk in for an X-ray appointment. You cannot make an appointment online for an X-ray - you will not be able to proceed further and it says go walk in. I tried to walk in today (Wednesday) at this clinic but then they said sorry they don't do X-rays at this location on Wednesdays. Ok.... This was not mentioned on their website anywhere for this location. I asked the front desk if other sites have X-rays today and she mentioned San Mateo "but only until like 12:30 PM or so because the tech goes around" What is the point of advertising that you can walk in anytime for X-rays when in fact the availability could be quite limited / unavailable and you wouldn't really know until you get there? Their website has an "X-ray queue" and right now it says 1 waiting for this location but they're certainly not waiting for an X-ray today since they're supposedly closed for X-rays today. What is happening! I'll try again and will try to report back on the actual experience but beware don't come to this clinic on Wednesdays for a walk in X-ray since it'll be a waste of time. UPDATE: I tried calling this clinic to double check they were open and were doing X-rays but it seemed hard to get a hold of the front desk staff. It seemed like I was being sent to a call center "next available agent" which is not super helpful, so I hung up and decided to just drive back again the next day. I was able to come back the next day and the process was generally smooth. They took my insurance and I only had to pay a $10 fee (hopefully no giant surprise bill later). The actual X-rays only took like 5 minutes not even and the tech was very courteous. Overall I would say a few improvements could be made: 1) the website needs to be updated to say don't come here on Wednesdays for X-rays because the tech is not here 2) the site should indicate any other limited availability (e.g. are X-rays actually available all day?) 3) make it easier to actually reach the front desk via phone for basic questions. 4) I think 1 text / reminder call is probably sufficient. I got 4 texts and 3 voicemails in the span of two days.

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    SimonMed Imaging - Redwood City
    SimonMed Imaging - Redwood City - Lockers and changing rooms

    Lockers and changing rooms

    SimonMed Imaging - Redwood City - Out to lunch but they said be 15 min early for my 12:30 appointment

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    Out to lunch but they said be 15 min early for my 12:30 appointment

    Peninsula Diagnostic Imaging - diagnosticimaging - Updated May 2026

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