If you have a pace maker do not attempt to go here! Worst place ever! No communication between offices and a royal pain in the ass!

Wouldn't use this company ever again. Office staff was great but getting my images to my Dr has taken over 2 weeks. Thought I was calling the actual location I went to but got a customer service agent when I called to check the status. Guy was very rude and said they don't have a fax # for the Dr listed on my paperwork and that's why it hasn't been sent. So why not reach out to me or use the providers directory I'm sure you have access to? Told me to get it and call back later. Called back 2 days later now and he tells me it was faxed on the same day I took them confirmed the fax number listed and it wasn't even the right number. Take your business elsewhere read more

The radiology technicians are great, very professional, polite, and helpful. Unfortunately, like many others have stated, the staff in the front need to get it together. I had 2 referral orders from my doctor, one for a MRI and the other for X-ray. I was only allowed to schedule an appointment for MRI, as the website and phone operator said X-rays were "walk-in" only. The receptionist informed me she had a digital copy of an order for the X-ray, but not the MRI. Not a problem, I called the doctor and they faxed it over. I was about 40min early for my appointment and waited patiently for my MRI, there were only 2 other people waiting when I got there so I figured it wouldn't be too bad. I assumed that my X-ray wasn't done while I was waiting for MRI because other people were waiting for X-ray before me. After finishing the MRI I asked about the X-ray and the same receptionist said "Oh, I didn't know you wanted that"...like what?! Make it make sense PLEASE. If you confirmed my doctor sent an order for both why would that change from one hour to the next? They said it was going to be an additional 20-30min wait. With the waiting room as full as it was at this point, I highly doubted that but I waited close to an hour before I had to leave. If you are lucky enough to have the option, I'd recommend you go somewhere else. They constantly overbook appointments, have no respect for people's time, and apparently can't even check people in for their appointments properly. read more

staff and techs are very friendly happy and professional, they ensure you're comfortable, pillows etc.. while in the MRI, the Dr was very gentle performing the contrast injection for arthrogram didn't even feel it! This was my second MRI with SimonMed, both visits were amazing, wouldn't go anywhere else. read more

07/13/2021 This location is unprofessional, poorly managed and needs a lesson in customer service. Medical center requiring make, ok I understand. If you give me one I will wear one. Was told to go somewhere to buy one... Two hours after appointment time still in waiting room because the insurance company is not answering. Why didn't you call three weeks ago when I made the appointment?!?! read more

I was sent to this location for the second time after a reschedule. I had some trouble during my first visit because ONE CALL made an appointment with out a report. I was beyond frustrated because I drove about 45 minutes to get here. Well the worker up front did whatever she could to try to reach the Dr, one call and keep me informed at the same time. Overall, it was out of her control but she still went above and beyond for me. I returned today and I was greeted, attended to quickly and place into the MRI area. They do have lockers for you to place your belongings in. I wish I would've asked the tech for his name! He was professional and patient with me as I asked questions to clarify his directions. He made me as comfortable as possible and gave me a heads up of the approximate time. Their waiting area has spaced out seating for social distancing . Lastly, the restroom was very clean! I appreciate the service and care that I received today! The riverside location is awesome! read more

Scheduled an appointment for a CT scan, told the lady on the phone at the time of scheduling the appointment that my physical insurance card had not arrived, but I had a printout at my disposal. They said that was fine. I show up to the appointment and I was not seen because they wanted the actual card, which I initially I told them I did not have-- it was in route to my house. I was turned away. Horrible customer service! Tried Grove imaging and they saw me same day. read more

Currently externing at a chiropractors office and decided to get x-rays for scoliosis/leg length discrepancy and this was their location to go to. I worked with Sunny, Yousef and a lady who did the x rays (didn't get her name but she was lovely) and had a wonderful experience. Was in and out quick! They were all very genuine and caring about what I was experiencing. Wish them the best :) read more

I'm writing this review based on facts, not opinion! My wife had an MRI appointment at 12pm today. She was called back for the MRI at 2:15pm without any communication from staff providing timing updates. The waiting room was small considering the number of people who were waiting for procedures with many having to wait outside the front door in the 97 plus degree heat. My wife and I have been to many other imaging places and never experienced over a 2 hour wait time before. Not a good experience at all. We would not go back there based on my wife's experience. read more

If I could give this place and most of their locations a ZERO, I would. My doctor sent a referral to SimonMed for my ultrasound over 14 weeks pregnant, which was received and I was scheduled. Once I arrive, the ultrasound tech was not even aware what type of ultrasound I was having, and she denied me an ultrasound because according to her they don't perform ultrasounds under 18 weeks of pregnancy. Yet they are the ones who scheduled me, they confirmed they received my doctors order for an ultrasound over 14 weeks pregnant. I was turned away with nothing. They need to work on better communication and their scheduling so people won't be driving an hour away from home and still wasting more time waiting at the office to be seen, only to be turned away. read more

Very fast and efficient even had good suggestions for lunch to follow. Friendly relaxed atmosphere with professional and experienced staff. I have had multiple procedures done and all without any complications or difficulties. I would suggest this to anyone needing and MRI. Say hello to the desk lady Isalia . Or however you spell it haha. read more

SimonMed Imaging - Riverside - Diagnostic Imaging Near Me - Riverside, California

services were good but they over charged my insurance who refused to pay. Price in cash was 45$ for the imaging but they charged insurance 159$ ... I don't understand how it all of a sudden spikes that high. I asked for the bill to be redone but they keep beating around the bush...if this is fixed it goes up to a four star. read more

It is really Really slow and they don't know what they have on appointment and the technician is on break even the appointment says 1 and it get push back to 1:30 now 2....and it keeps adding hours. read more

Worst place EVER, took four hours on the phone to get an appt, then they call and cancel it and reschedule to a location they claim doesn't take my insurance. They made me pay a lot and gave me give CDs of my films that would not open and a falsified radiology report from Arizona which radiology groups now do to avoid being sued! Their main office is in Arizona! BEWARE!!!! read more

I had a great experience at SimonMed this morning! Super friendly staff. I waited maybe 10 min before I was brought to the back. I booked through an online broker the day before and while we had a slight snag in paperwork it was resolved in minutes! Great customer Services. I am claustrophobic and had to get an open MRI. The MRI Tech was super kind and didn't rush me. I was able to get comfortable before he started. So MUCH better than the closed tunnel!! A little longer, but worth the not-so-closed feeling IMO. Plus, they had the Radio playing music and a nice light breeze from a fan blowing on me. I was able to relax and and let the annoying clicking and popping of the MRI do its thing. The digital film was super clear! Thank you SimonMed. I will most certainly be coming here for any future imaging needs! read more

I had to come here 2 times for MRIs. The facility is not clean or well maintained. The scheduling means nothing to them. I was on time for both appointments. The first time they sent me away after waiting 30 minutes and asked me to come back after an hour. The 2nd appointment, they made me wait over an hour. I asked her why the constant delays and the receptionist simply said it wasn't her fault and I was free to reschedule. I figured it would be the same if I rescheduled so I waited it out. read more

We were referred here by our chiropractor for an MRI. Feels like this place is not as organized as they are supposed to be. Our chiropractor faxed over information 2 times, prior to us arriving, when we arrived they said they still have not received the info from our doctor. I called our doctor and they had to faxed once again. The good thing about this place is the open MRI style versus the typical closed type, that is usually the case around the area. Another good thing, the techs that actually takes the patients in seems friendlier than the front desk/receptionist person. read more

I call into their call center and they say no appointments for X Rays on a pre recorded message. I go to the Riverside location and they ask you for an appointment and get frustrated I don't have one. They put me last and I had to wait a while. I get given a request for a follow up X-Ray on the 20th from my doctor. I call in again this time to set an appointment and I speak with a rep who tells me that yeah the rest of their locations are walk in only for xrays but riverside requires appointments. Ok well I would like to schedule and appointment. Now keep in mind my doctor set this up 3 weeks ago and I've been there before. The dude I was speaking on the phone with told me he doesn't have anything for me in the system and he proceeded to tell me give it a few hours for my stuff to end up in their systems. I told him that it happened 3 weeks ago, I hope it would be in their system now. He says 'likewise'. What in the world is likewise? I asked him that, I had him on speakerphone with my Mom and my Mom even got pissed off, what is this 'likewise' stuff. I asked him 3 different times what's with 'likewise' he asks me if I don't know what 'likewise' means. What a joke. I was confused why it's not in their system 3 weeks later. And I get a 'likewise' and some unprofessional rep trying to break down what 'likewise' means. Nope, I called my doctor and requested a different imaging place. Their automated system screwed me up the first time telling me its walk in only. Then I call this time and instead of getting customer service to help me find out why in 3 weeks they don't have my information I get a 'likewise'. I don't know how your system works, I don't know what you need or what's missing, help me figure out what you don't have so I can get it. For all I know the request from my doctor is sitting on your fax machine, or in someone's email. But I let you know that 3 weeks ago the request was made and I get a 'likewise'. read more

Don't come here before calling and confirming that they are open and still accepting walk-in referrals from workman's comp. Our doctor even called and confirmed they were still accepting walk-Ins. Apparently they do not go by the business hours listed, complete waste of time. Also, don't count on a friendly greeting or good customer service more likely to feel as if you're imposing on them. We will be going to San Bernardino location tomorrow. read more

This is my 2nd visit to SimonMed Imaging. 'Tis visit was just like the first one: exceptional staff, very understanding MRI techs. Overall, a very pleasant experience. Thank you Moises Villegas & Alfredo Villego for being great MRI techs. And a very special shout out and thank you to SUNNY! Your persistence in calling me to schedule my appt and kindness in working with my complex schedule really made it possible for me to get my tests done in this busy holiday season. Know you are appreciated and are making a difference every day. SimonMed is lucky to have someone like you to be the "face" of their company. read more

My cancer doctor sent my imaging orders over 3 weeks ago to the San Bernardino office of Simon Med so I went to check in and make appointments because of no calls to me . I was told Riverside would do all my imaging except bone scan which they would call me late and make an appointment in San Bernardino, which they never did call. I finally called and was put on hold while they checked my bone scan appointment, after 15 minutes I was disconnected so I drove out to the Riverside location to verify my other MRI tests having waited 3 weeks and was told my appointment was on schedule for this coming Monday and I was given all paperwork to fill out for that appointment. I received 3 phone calls the day before my appointment and verified I would be there and was told to be 15 early. On my appointment day I arrived 15 minutes early sat and waited and was call to the front desk only to be told "we don't do the kind of MRI testing" that my cancer doctor ordered. I have had 7 contacts with this incompetent imaging center always a different answer and to top it off told of broken equipment. Dirty facility and only one employee working the front desk office area. Thank you Simon Imaging, you have delayed my imaging tests to allow my doctor to see if my cancer has spread further with time being very critical. Metastasizing cancer waits for no one with time being very critical. Simon Medical, you possibly shortened over a month of my life by your incompetence which now may of delayed further treatment if MRI's show further radiation treatments are needed. read more

Unbelievable had an appointment at 4:30 I got there one hour before and they said the were behind and was told to get lunch for 2 hours then I came back after waiting they said another 2 hours needed to wait, I had an appointment scheduled it was not like I walked in, this is unacceptable! The people were very nice but to keep waiting and waiting it's just unacceptable read more

Appointment was made quickly. There was not adequate ear protection. Terrible experience. They said the equipment was broken. Will not go there again or recommend this establishment read more

The most terrible imaging place I have ever been too , no courtesy , they always behind make you wait for hours don't keep you updated . Don't waste your time going there. Poor! read more

Called to make an appointment and was put on hold by an automatic machine that claimed it was a 3 minute wait. Over fifteen minutes later a female picked up. With all my paper work in hand I tried to make an appointment. She refused to do it because she could not find my electronic order. I shared with her that I had the print out from the doctor, as well as the print out from the insurance company authorizing it and would be glad to bring both with me. Nope. This place was picked by my doctor, not me. The attitude was don't call us, we'll call you. Clearly, they do not want to take care of people. Yes, I hung up and called both my doctor and my insurance company to let them know about my experience and about SimonMed Imaging's refusal to treat. read more

I was there today and witnessed one of the female workers at this place literally kick a homeless man that was sleeping on their property. She kicked Because he wouldn't respond to her. The homeless man appeared to be in a lot of pain, he had a wheelchair next to him and she didn't have to kick in just to wake him up or get a response. The best way to address a homeless person, another "human being" on their private property is to first be compassionate and offer a nice warm cup of coffee. This will help get their attention. Then kindly advise the homeless person he may not be on private property and must move off the premises. That's the correct way to address another human being especially a homeless person. This female worker from this place was extremely rude, nasty, abusive and a real bitch. Her behavior was uncalled for and a reflection of the business here she is representing. They should have zero stars. I trust God will teach her a valuable lesson Teach her some humility. read more

Plain and simple the receptionist is a bitch! It was obvious she was on a personal call when I and another person walked in. We stood there for a minute, then she looks over and tells us we can sit down and that she will get to us when she's done. I continued standing there because what she didn't know was that I already got my MRI done that morning and was simply just gonna verify if she had my drs correct info to send my scans to. She again looked over and told us we could sit down and she would get to us when she's done. I quickly explained to her I was already there and just had a question and she rudely said ok well you can sit down and I will get to you when you're done. If she's the "face" of the company when someone walks in then this company's going nowhere! read more

The staff here is top notch. I had to have an arthrogram and they made it relatively painless and very easy to get done. I was in and out in about 2 hrs. I'll be back if I get injured. Thanks guys! read more

Customer Service is a foreign concept to every single person who works here. I was referred to this center by my chiropractor for xrays. The receptionist is like a broken record and if you say or ask anything she doesn't know she shuts down and stops talking. If you have Kaiser, you're not covered here and will pay out of pocket. However, they can not give you an estimate/ ball park price range until you fill out the forms, have the receptionist hold onto to your ID the entire time (opposed to making a copy) and she inputs the information into the system. The technician who does the xray barely speaks and when she does you can't hear her and she just leaves you alone instead of saying I need to grab this I'll be right back etc. The technician told me that my doctor will be faxed a copy of their findings. However, my doctor told me they would give me a cd. When I mentioned this they acted like it was the end of the world and they don't do this. Less than 3 minutes later I was handed the cd. read more

Due to being claustrophobic I requested an open MRI unit. I was very pleased with the one that SimonMed had; even though I was still a bit anxious. The technician exhibited great patience and concerned for my well being. I was in a lot of pain so to endure 45 minutes in the MRI scanners was quite challenging. I really can't be believe I pulled it off! Don't think I could have done it without the professionalism displayed. A genuine caring technician at their facility made my day! 8 hours after having the MRI I'm still nervous but I feel a sense of accomplishment for a fete that started out to be the impossible! Thank you SimonMed for a job well done! read more

Came in for some images requested by a state examiner, And was very nervous. The staff made the experience a lot better, and it made me feel calm. They were very professional, quick and courteous. I missed the MRI technician's name, but the x-ray technician was Kim. They were both very professional, very accommodating and helpful. I highly recommend this place for any imaging. Especially for people who have never had MRIs or x-rays before. They make it a very comfortable process. read more

I agree Ruben L below comment.... Yes, Very Horrible! The guy employment with hair black, glass, weight about 200lbs is unprofessional MRI. Last year 2018, I went to this place awful. I told the guy mri "I am DEAF" he told me to put belong in lockers with gesture signs then I was told lay down against chest then its hurt my ribs and shake my body. It wasn't enough soft pillow. after that he told me "Stop move it and bye bye, get out!" (throw gesture) to my face closer. I was shock myself. its make me angry myself to see him bad attitude to me. He told the lady front desk and she told apologizing to me about that. I told her with my interpreter translator sign language about that guy is unprofessional. This is very horrible and don't go to this place. watch out the guy employment (SMH) read more

Last week I went in to have a MRI done for my workers comp. Me being a heavy set guy always embarrassed to go and have any procedures done because of my weight issues. I was assured that things would be ok. After being called in and told to put my belongings in lockers I was told to lay down and when the started to put me in machine the upper part of machine was compressing against my chest and I could breathe. I told him and he took me out and told me in a rude voice that's the way it is. Again he put me in and again I told him I couldn't breathe and my chest was hurting. He told me just hold your breath for a few minutes stop complaining. I said no I can't. He said get off and get your stuff and leave. He told the lady up front and they told me to call my doctor and work it out with them with apologizing to me and making me feel bad. My chest was hurting for a few after I left. This guy I don't remember his name was the worst. He didn't worry about my feelings or that he was hurting me. read more

This place shouldn't even get a star. Now it's going on an hour waiting for my MRI. I asked them how much longer and they said about 20 more mins because your actual appointment time was 145pm it's after 2 and I have to wait more. I told them my appointment was at 115pm then she tells me that was my check in time. WTF!!! My email said 115pm then bitch it's 115pm. This place sucks don't come here for anything read more

Great Service! I waited no longer than 5 minutes. Moises the technician was very friendly, gentle, and caring. I have a lot of pain on my arm and it was difficult for me to get the MRI on my arm without any pain. Moises made sure that I was comfortable, he propped my arm with several pillows and also made sure the rest of my body was comfortable. I normally don't take the time to write reviews, but this experience was worth my time. Thank You Moises! read more

Went on Thursday and it was nice clean and the Employees were all Great. Who could ask for more. Merry Christmas and a Happy New Year to all of you there. read more

Their customer service is great, they helped when I needed it the most. It was hard for me to explain. What ever the staff is doing to make sure they help the customer is on point. I needed this around the beginning of the year, hopefully every one that did an excellent job is still working here in case I ever need imaging done. read more

I came in for an MRI and was pleased to not have to wait long at all. The staff are amazing surprisingly so nice, professional and pleasant I would like to appreciate Isely, Teresa, Sunny, Eileen, and Alfredo. read more

I just want to thank my technologist Dre for the care that he provided me with. He was very informative and patient care orientated. I look forward to having him for my future medical needs. read more

My husband had a calcium score done at SimonMed Riverside office. Their scheduler Ivonne M. was fantastic! She helped us find the very next available appointment, and patiently answered all of our questions. Sunny at the Riverside office was just as attentive and made everyone feel welcome. We were impressed by everyone's professionalism and excellent customer service. The Test results were sent to our doctor in a timely manner. The pricing was also very competitive! read more