This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Friendly staff very patient nice location I was able to get it done Sunday morning .read more

I called and spoke to Juliana and each conversation we had I mentioned I was trying to Schedule an…read moreappointment for an ultrasound. I had my provider fax over documents and was assured they would call me back to schedule the appointment but I never got a call back. I tried to call to follow up and they ignored my calls despite leaving multiple messages. I know they screen their calls because when I called from my friend's phone they answered. That was when she told me they don't do ultrasounds at their office. The lack of communication resulted in a delay of scheduling and they have horrible customer service. I just wished they would have told me when I first called they don't do ultrasounds.

This place was awesome. Very clean & the staff was very professional. The machine was open & not a…read moretunnel like other MRI's are. They played all kinds of music for your hearts desire. The tech guy Robert was fantastic, he made sure you were comfortable before sliding you in the MRI machine.. I recommend this place for all of your MRI's needs

They have pretty of parking spaces. The office is clean and well maintained. They staff is very…read morefriendly and polite. They offer various services making appointments is easy. Breast imaging service is excellent they have new technology that is extra since insurance don't cover them. The technician is very knowledgeable and helpful.

This review is about the lady at the check in. What a way to make someone already under stress feel…read morereally unwelcomed. I arrived at 5:43 PM for my 5:40 appointment, when I scheduled I informed them I got off work at 5 I was told that was acceptable when I scheduled it. The receptionist didn't check me in until 5:48, then told me I was late and couldn't be seen. She spoke loudly and very rudely in front of the lobby, which was completely unnecessary. I understand it was the end of the day, but there was no need for that attitude. I was also told I should have arrived at 5:20, even though no one ever communicated that, and I was specifically told that arriving at 5:40 was fine. The miscommunication and the way I was spoken to were unprofessional and disappointing. As someone who works in the front desk i understand a lot of things happen to patients in their way to theirs appointments and always try my best to help them in a calm and friendly way. This was not my experience they need to train their staff to be more respectful and human. Kindness goes a long way.

I had to have an ultra sound done and my usual spot on magnolia didn't have any appointments…read moreavailable so I chose this location. It was easy to find and parking was accessible. The wait was minimal and the staff was really nice. Also the facility was nice and clean. I will definitely use this location again.

Recently this place has really gone downhill. I had an appt. for a MRI and arrived early to get a…read morex-ray done that I needed. First off, they told me I didn't have an order for an x-ray only a MRI. I showed them on my phone that I also had the x-ray order. They then said I needed to send it to them. Did that and then they got me right in, which was great and surprising. However, once I went downstairs for the MRI that all changed. The girl gets me checked in and takes my copay, then tells me that it's going to be at least an hour after my appt. time. Mind you they have you get there early. ie 4:50 appt. 5:15. So now I have to sit and wait till 6:15 to get called in. If you need to use the bathroom you have to turn in your ID but if someone else has it you have to wait and the bathrooms were disgusting. Now it's been 7 day's and my Dr. still doesn't have the reports from them. Kind of ridiculous. 2nd Review- I have to take my dad to Urgent Care and they tell him to go get a x-ray at Radnet. We look it up and it says they're open till 4. It's like 9:30 am. We drive all the way over there and there is no one there. So we go Monday, at 4 pm. Girl calls us up asks for our paperwork, then says we've reached our limit for x-rays today. Really! First off you see were standing in the x-ray line and wait to tell us after we give the paperwork and why don't they tell you they have a limit? Another wasted trip and time going to this joke of a place!

So this is my local rad net imaging center. I had to have a bone dexa test done. I showed up 15…read moreminutes early and was seen right away, everyone at the front desk was friendly and efficient. Carlos administered my test and he was very sweet and informative. The office was clean and service great. I will continue to use this location.

I had the worst experience at this location. Without getting into a drawn out detailed account of…read moremy experience, I will provide some details to quickly sum it up. I had an appointment on 8/24, 4:45pm. The front receptionist was rude, impersonable, and lacked professionalism. She never once looked at me or smiled, had RBF the entire interaction with me. I witnessed her treat the lady who came after me the same way. I held my tongue for fear of retaliation (delaying my appointment and making me wait longer) and waited until my name was called. Once I was in the room, I told the tech how poorly I was treated and she apologized (but defended her) and suggested maybe she was having a bad day (as if having a bad day is a good excuse to be unprofessional and rude). The tech reassured me she would bring it to the office manager's attention. I also took their online survey at the end of my appointment and requested someone call me, but to date no one has called, apologized or offered an explanation, therefore, I felt compelled to write this review. Healthcare is a business, and success comes with providing an excellent customer service experience. In the end, I do have choices and I can take my business elsewhere. I am choosing to take it anywhere but this place. I will not be returning here. The one star is mandatory in order to write this review and it is also for the tech who was nice.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

Never have received a billing or notification of treatment for my wife from this company, but today…read morewe received a threat of lawsuit from their collection agency, CMRE Financial Services, stating that their client had made several attempts to contact us for payment (never happened!) and that if we fail to pay $34.28 immediately we face lawsuit. Inasmuch as my wife's medical bills have all been paid or settled by Medicare Advantage plus Medi-Cal, it is obvious that this is a fraudulent scam and I will be filing a complaint with the State and Federal agencies regarding both RRMG and CMRE for this illegal collection attempt. Even if I receive an apology from both companies, I will not rescind this complaint, since everyone should be aware that such despicable tactics are taken by companies to scam the elderly consumer! As a later followup I visited the office and was given an apology and a paid receipt by the office manager who assured me it was an error and she would call CMRE immediately to have my wife's file deleted with no further contact. A month later we received yet another even more threatening dun notice from CMRE demanding immediate payment or suffer having a medical collections notice appended to my wife's credit reports. Trying to reach RRMG by phone is impossible and sending an e-mail to the customer service address they provided over the phone resulted in a 'bounce-back' as being undeliverable. It leaves me with the only option of visiting their office (40 miles away) again and seeking some real cooperation and results this time, instead of the obvious kiss-off I got with my first attempt.

This is a horrible place. I got there when they opened and I still waited almost 2 hours for…read moreX-rays. Several people that arrived after were seen before me. When I brought this up I was told they had appointments but when I tried to make appt yesterday I was told they didn't accept appointments. Unfortunately I am forced to use this place right now but if you don't have to I'd avoid it at all costs. If possible I too would give this place 0 stars.

This place is top of the line. I've been here twice within two weeks for an injury I have. Let's…read morestart with the front desk girls. SO, So nice! They offer you coffee and even plugged in my phone so I could find my way back home from Chino as I live in Rosemead and had no idea how to get home. They get the job done. My second visit was for an MRI. The Dr. who did my MRI was amazing. He actually sat me down to look at the photos and explained everything in detail, and what my options were to fix my problem. Somedays are super busy and there may be a bit of a wait, but they make you feel very comfy in the lobby until your name is called. Exce;;ent parking and the office is clean and beautiful. Thank you Spectrum for taking such good care of me!

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I received a bill and attempted to pay it. I have tried more than three times to pay the bill and…read morethe check is returned. Again, I tried to pay the bill and received no response. The bill shows paid in January of 2026. Just received notice that I am in collections. Gross incompetence!

If I could give this group negative stars I would. We had a very negative experience with Riverside…read moreRadiology Medical Group. After an ER visit for a family member at RCC, the hospital billed our insurance. But this independent group that works at RCC, never billed our insurance and we never received any bill from them directly. Instead, without sending us a bill they sent us directly to collections. We were suddenly contacted by a collection agency via unprofessional screenshot texts. They never billed our insurance at all before sending us to collections. This was unacceptable and felt like harassment. We escalated this on a call and requested the supervisor to call us back, they never did. We attempted to call them again, their customer service transferred us to a completely different group. This company is very suspicious in their practices and will be reported.