Absolutely one of the worst experiences I have had with a medical provider. Made an appointment two weeks ago. Between now and then 15 phone calls from SimonMed about rescheduling due to insurance issues. The issue in the end? They created two accounts for me. I was told via text and phone call to arrive 15 minutes early. As they do MRI's on time. Lies...already 20 minutes past my scheduled appointment. Terrible company. read more

Confusing and frustrating to the max, starting with their on-line scheduling system. I do appreciate on-line scheduling and check-in but if it doesn't work well it's WORSE than the dreaded phone-tree and waiting on hold forever and ever waste of time. Their system keeps insisting we provide the P.O.Box listed on the back of the insurance cards, i.e., Medicare as primary and BC/BS as secondary insurer. There are NO box numbers on the backs of these cards and there hasn't been for years. Worse, they ALREADY have my info in their system, yet every time one needs to book an appointment the system runs you through the full gamut of data as if they've never seen you before. Dumb system. Simon Med gets the POO-litzer prize for crappiest online system experience. read more

Called them to set up an appointment to get an MRI done. First two calls to them the people hung up on me. Third call got through gave them my insurance asked them directly if they took my insurance was told yes. Drove 45 minutes to get to them with five plus dollar a gallon gasoline walked in and was immediately told they no longer accepted my insurance and they had it for over a year. Absolutely awful customer service read more

If I could give them 0 stars I would do it, they made me an appointment at this place and they did not have the necessary equipment for the studies, they canceled the appointment and they did not notify me, I arrived at the appointment and there There was not appointment, I spoke with the manager and she did not apologized for the inconvenience, he was humming while looking for another appointment, they are not serious and they don't care about the patient, they just waste time. read more

SimonMed Imaging - Parking lot - Diagnostic Imaging Near Me - Peoria, Arizona

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Walked in and was told walk-in xrays last taken at 4. Came in another day at 3:40 and was told they were done with x-rays for the day. Called the call center after leaving to find another office and was told all offices stop taking xrays at 4:30. So the real answer for this location is they stop taking walk-ins when they feel like it. read more

My insurance company said the MRI that was needed was covered. I'm in the office, they tell me I owe 488.00 (SURPRISE). Not many people just have 488. Sitting in their back pocket. They wouldn't even give me the mri unless I paid it. Oh, you can apply for care credit, they said. No, thank you! I had other questions about something else and happened to have found out they should've NEVER charged me that money period. Now I have to wait 30 to 45 days to get the money back. How is this even right. You demand it... you get it.... you shouldn't have.... and you can't give it back as fast as you took it. B.S. I should've known better when 3 other patients were pissed off while I was sitting in the waiting room. Now I understand why. read more

Worst of the worst. Schedule two weeks out show up find out they did not get the TPS coversheet from my insurance so no MRI for you !! Asked why they did not call me and was advised they forgot. Asked if they could call my insurance no can do that would require working. When asked to reschedule She was nice and schedule me out two weeks from today at 8pm on a Wednesday night. No customer service. I will say this if you're looking for a cake job where you can make mistakes not get fired not care this is the place. read more

Jillian is by far THE best tech I've had, and I've been getting regular MRIs for years. This faculty is smaller, but exceptionally tidy and professional. The staff is very courteous and punctual! Definitely will be returning in the future!! read more

SimonMed Imaging - Main office - Diagnostic Imaging Near Me - Peoria, Arizona

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Finally got the money back they overcharged me a year ago. Sent it by check... Postage due. Funny how they got their money month after month plus insurance. Took a year to return it and charged me for the pleasure. Lucky I was here when the mail person arrived or I would be doubly f'ed. Going to talk to my doc about removing this company from ones they recommend. PS The doc themselves were ok but desk staff regularly con people and they know it. Poor attitude. read more

Made appointment and CONFIRMED it and the Location at 9403 W Thunderbird. Received a email confirming this. On morning on appointment (3 months later) they stated that they didn't do Mammograms at that location and the appointment was at 9139 W Thunderbird. (Not the location that we received the confirmation for) Went to 9139 W Thunderbird and they said no appointment was Scheduled there but our appointment was at the SUN CITY WEST Location. NEVER Made ANY Appointments at Sun City West.... (I do not live near that location! Wife did receive an appointment confirmation the day before about Sun City WEST Appointment....Ignored it as that was Not where it was scheduled)) They scheduled us for next available that morning...great! Why were we scheduled at a location that DOESN'T Do Mammograms in the first place! This is the last time we will EVER use SIMON MED.... Four Years ago we received a Bill for over $900.00 for a Mammograms they did.... they figured out two months later that women's wellness Mammograms were NOT Billed to Patients! Would give a ZERO Star rating if it was possible! Too Many issues with Simon Med Imaging! read more

Had an appt. on a Saturday at 4 pm. Not seen until after 5:30 pm!! Drive a long distance to get here and had dinner reservations for a birthday dinner in the area that had to be cancelled due to the long wait. Ridiculous!! read more

What a horrible place for an MRI. I arrived at 945am and my appointment was for 10 am. I filled out the paper work and was ask if I had an order. I replied no and they said they would have to call the doctor and get one. So I waited till 1038 am and then went to the desk to find out why the delay. I found out while they were waiting for a response from the doctor I found out that they were doing a procedure that was twice as long as mine. I continued to wait and was finally called back at 1150am. The MRI took 45 min and when done they said they wanted to do with contrast. Said they needed to call the doctor again to get permission. I waited another 15 mins and still nothing so I told them I was leaving. My original order was for a brain MRI without contrast. It was the worst experience I have ever had. read more

I am Apollo discussed with this inept company! I needed a X-Ray, first I started receiving phone calls starting at 7am followed by text messages but when I called I got busy messages. Finally talked to a person who then informed me that you didn't need an appointment for a X-Ray, walk ins only. I checked the time that they opened and arrived at the time of opening... X-Rays are at 8:30am no one mentioned that fact. After waiting over an hour a different patient was told the machine was doomed...no one bothered to mention that issue to me or others waiting for an X-Ray... They refered everyone down the street where there was a longer wait time. Lesson to remember, allow LOTS of to, bring something to read or do, pack your patience (), there is no other choice for people needing X-Rays. This is the most poorly run company I have had the unpleasant to work with! read more

Omg we walked out !!!! Seriously tell us we need dr orders an hour later after waiting wtf! U guys suck ! Went to sun city at el Camino waited 10 min got called and we done and out! Simon med on el Camino sun city is the best !!' read more

I have never dealt with a more unprofessional staff member at the front desk..anywhere...in all my life. She refused to do my first MRI without me setting up payments for 400 dollars. I told her my payment was 100 per my insurance, but my insurance was closed to confirm and she didn't 'believe me'. She then told me I 'had to leave if I couldn't pay'. I had no choice but to make the payment arrangements, then had to take time out of my day prior to my second MRI to have my insurance call her to cancel the payments. My insurance even told me the receptionist at the office gave them a hard time but they were able to cancel the payment plan she made me do. I had booked my second MRI by this time, but the insurance told me she cancelled it with the receptionist as they needed a few more days for the authorization to go through. However, that receptionist never cancelled it as I got a no show notification the day after. I then made a 7am appointment with Simon Meds customer service and even got an email confirming it was 7 with a 6:45 check-in. I did the ppw first so I didn't have to come so early as I had to get my daughter ready for a dance that afternoon. I then show up at 7:02, and the same receptionist was there and said my appointment was changed to 6:45 and they booked me for a no-show. She literally said that instead of anything else. She had no idea why I was having the scan, what I've been going through, etc. She told me they left me a voicemail about the change the day before, but I don't think it's fair hold someone accountable for a schedule change over a voicemail that most peiple would assume was a confirmation. I tried to explain to her what I've gone through with Simon Med and asked if they could fit me in, as no one was waiting and one customer was back. She called the tech and didn't even ask if I could be fit in, she said the customer expected to be fit in although she 'chose not to check her voicemail'. Are you kidding me? She acted as if she was telling on me, like a child, when I'm an adult whose there for an obvious important reason. There was obviously a miscommunication, have some empathy. For a staff member to allow her pride to come before a suffering customer is beyond me. Why in the world would you allow someone like that to work for your company. If anything, try to make that exception and if the tech can't do it, show empathy, consideration for another person, and apologize offering to reschedule for as soon as possible. Due to her rude demeanor and incompetence during my first appointment, with my insurance, and then...I chose to stand up for myself and call her out on incompetence. It's wrong, because we are not there for fun and have made these appointments for important reasons. Why should be allow it? Instead of apologizing, she argued with me. She claimed not to be the same person from my last appointment, which was not right. It was definitely her. Take some accountability. She is rude and extremely unprofessional. I got mad at this point and was getting my keys out of my purse, and put my phone down a little too hard...which usually doesn't make a noise, but it echoed and made a loud noise, which even took me by surprise. I started to tell her that was unintentional as it was very loud and she started saying I was threatening her. Are you kidding me? I'm a teacher, a mom of three, a wife....who has been waiting on this MRI and you have the audacity to say that I'm threatening you? She is obviously confused of what it means when someone threatens another person. I tried to tell her that I was a mom and a teacher, and obviously wasn't threatening her, and she had the audacity to say she felt bad for my students. What in the world? Why in the world would an employee say that to a customer? Why would they allow such a person to work for them? I am angry, and frustrated, and hurt. I have waited for this MRI for two weeks, am in pain, and this is how I'm treated by Simon Med. I had to pull my car over to write this, because I am just in tears. What a horrible human being that woman is! If I was dying of cancer, she would care less as long as her pride is protected. It's shameful. I even walked in to apologize and ask for her supervisors name, which I don't believe I owed, but atleast to explain the loud noise wasn't directed at her. Instead she told me she was putting a complaint letter on my file. What? If she tries that, I'll be seeking legal council and going after her job, which she shouldn't have anyway. That employe should not work with patients who have health concerns and getting serious scans. I am not a bad person. I am a tired patient who needs an MRI. What a horrible experience! read more

I have horrible anxiety and claustrophobia but little did I know how smoothly my MRI would go thanks to Shane. He communicated every single step of the process to me and took the time to ensure I was comfortable throughout the scan. He was super knowledgeable and never did I not know what was going on. Shane is definitely the person I will be looking for when scheduling my future MRIs. read more

I was here a few years ago for an mri , I recall waiting in the lobby for a long time, despite my appointment time. This time I needed an X-ray which they said is a "walk-in", no appmnt taken for an X-ray. Ok, then why am I getting phone calls & text msgs from SimonMed DAILY to schedule my appointment? I'm not kidding some times twice a day. I checked thus location and other locations near me. Between the annoying calls/messages and the poor reviews (for almost all locations) I decided to go to Banner Imaging. Organized, quick, efficient, professional, seen exactly at my appmt time . read more

This place is horrible! I have had several MRIs in different places throughout the valley, and this one seemed like it was done by some guys who just bought an MRI machine and stuck it in a random building. The facility itself is grungy and uncomfortable, and they don't even have the normal amenities that are usually part of an MRI experience, such as earplugs, leg wedge, music, and verbal instructions/guidance on what to expect during the procedure. If I'd never had an MRI before, I would have been confused and possibly terrified! Instead, I was just uncomfortable and embarrassed for them. Additionally, they only have one MRI machine, and the wait time is always much longer than expected, even with an appointment. There is another SimonMed facility within just a few miles of this one, so they should just close this sad little facility. read more

I wish I could give them negative stars. I will NEVER go to Simon Med again. I Wrote a review on 4/13 about double billing and waiting for a refund. It is now 5/19 and was told they would expediate it out, what ever that means. Zotar Partners in Carmel, In, appear to be the parent company behind Simon Med, and have to put the refund through. They have had my money for 7 weeks, but if you don't have a copay at time of the test, they will reschedule you. I guess I am just being rescheduled for my refund. read more

My number 1 pet peeve about Dr offices is their lack of understood that they ate actually in thr customer service industry. God bless thr all might buck! I arrived 10 mins before they opened and was told i had s 30 min wait. No problem. Well, after waiting an hour i asked and was told i was next up. 10 mind later i was escorted into thr back area where i waited scooter 24 mins. WTH?????? read more

Brutal, ITS BEEN 2 MONTHS i have been trying to get a CD of my scan 7 faxes and 7 emails currently im on eternal hold, the worst ever read more

My doctor ordered a stand up MRI because I was suffering with vertigo and I am also claustrophobic. I called SimonMed to make the appointment and got confirmation that it would be a stand up MRI. I waited nearly an hour and when I walked into the room, I couldn't see the stand up MRI. I said to the technician that my doctor specifically ordered a stand up MRI and she said we don't have one! I had to go back to the receptionist to get another appointment at another facility. As I had already paid a deductible, I asked SimonMed to refund the money. After seven days, I checked my credit card statement but the money had not been refunded so I called SimonMed. I spoke to the Billing department and was told that the refund had not been posted to their system and it could be 45 days before I get the refund. I was outraged and called the credit card company and disputed the charge. I will never go back ever to SiminMed. read more

They were wonderful from the moment I walked in until the testing was over it was private and they were very thoughtful would definitely use this facility again read more

They were great quick easy ,Had MRI .. I'm not good in small spaces ... got through it and out quick .. I would definitely go back there.

I usually don't write reviews but I had such a great experience at this location. I walked in with an order for CT scan and was seen same day. The Cat scan technician there, Kevin is absolutely amazing. He is very knowledgeable and kind and answered all my questions and made me feel at ease throughout the entire process! read more

Nickie took scheduled my appointment, she was great. Professional and listened. When I arrived, I completed my paper work. The front desk staff was great. Annette the tech, was professional and walked me through the procedure. My results were in the next day! read more

Upon entry the face of SimonMED greeted myself and all patients by yelling across the lobby, I understood there were many elderly patients but it broke privacy when they wouldn't wait to begin asking blatant personal medical questions within a reasonable and respectable distance; even engaging in laughter as a confused elderly patient was unsure which appointment she had arrived for... as I established check in I felt concerned beyond any level of comfort for this Breast MRI post lumpectomies and reconstruction as the bedside manner was non-existent, the privacy was non-existent and the ONLY reason I did not run from my appointment was the emergent necessity of results and timing of Imaging. As the gentleman image technician called my name for my appointment I rose from my seat and was then yelled at by Christina that I could checkout with her cause she's sure I owe a co-pay. As the spouse of a retired veteran I do not owe a co-pay per my insurance and that was established at check in. She was rude and attempted to imply I was avoiding payment. As I was guided by the male technician the attitude, energy and environment changed; he was professional, empathetic and engaging. I continued with hope through an error in a first attempt at my IV, I prayed for a smooth process and as he called for his assistant and I was then thrust in to overwhelming fear and felt intentionally abused as she roughly hit me in the head with ear phones, pulled my hair and roughly attempted to over adjust them as I attempted while confined to defend myself and adjust without injury. From the point she removed her hands from my person until my MRI was over I felt overwhelming fear of not only her "assistance" in the imaging but the fact I was laying face first on a dirt pillow, unsanitized MRI Breast machine and saw NO precautions taken for cleanliness. When asked by the Male Technician how I was doing as contrast was injected I expressed deep concern to complete the process efficiently as it was truly horrifying how I was physically handled by Christina. I couldn't grasp the overwhelming fear I felt for my safety with her in the room. It is necessary I have a breast MRI yearly and I have already spoken to my insurance as to my concern and need for an adjustment to my referral for all future imaging. I fear not only for my safety but that of all patients who encounter the women that are the face and assistants of this location. read more

I had a chest x-ray and a left knee MRI done every time I was in there the gals as the front desk Ashely and Adrianna, and Briana the x-ray tech were amazing, nice, and helpful. Even when I went in with questions about billing. I don't plan on getting injured again but if I do and need x-ray done I'm glad to know people like them are taking care of me. read more

Wow how getting the right people hired makes a difference. My first experience at this place was horrible. After reluctantly going back I was pleasantly surprised to see that kind and friendly people had been hired. Shane went out of his way to make sure I felt comfortable going into the MRI machine. He was caring and never rushed me. I was blown away by his outstanding costumer service. Thank you Shane. read more

I was not impressed with this location. I arrived on time and there was no mention that they were running very far behind. While I was waiting the receptionist was making calls to patients suggesting they could wait at home for an hour later than their appointment time. Some were offered a new appointment for the following week. I didn't have anything I had to do at home so I chose to stay and wait. Others there also chose to wait in spite of the chairs being some of the most uncomfortable we had ever sat in. In fact the interior of the inside was quite old and badly in need of updating. My appointment was at 3:45 pm and I wasn't finished until 7:15 pm. My whole procedure took only 20 minutes. This is not an acceptable way to treat your patients. If you have a choice in locations for your exam I would not pick this one even if you have to travel farther. read more

I don't like dealing with Simon med because they never follow through I've been waiting for an MRI. My insurance company approved it however Simon med keeps canceling my appointment. Because the left hand doesn't know what the right hand is doing. If there's another place to go to I would suggest he go there don't hassle with Simon med read more

Who wants to spend their weekend taking care of medical stuff. No me but Alex and Veronica made my time at SimonMed pleasurable. They provided AMAZING customer service, made me feel welcome and like I was important. Thank you for employing such amazing individuals read more

I cannot say enough bad things about this organization. I cannot even imagine a worse corporation. Long wait times, no appointments for x-rays, waiting rooms always jam-packed full of people and never have proper fitting gowns so you have to walk around half naked in front of others. I've been here 3 times and it's always the same story. I shall never go back!!! read more

Terrible service, long wait ,overcrowded waiting room , people not wearing masks. Over 2 hr wait for a simple wrist ray.

I have had many MrI in several states , tonight I was at Simon Med in Peoria . I have some mild claustrophobia,it is not horrendous but I do need to gather myself for tight spaces . Like any facility Simon Med is busy and time is crucial . The tech tonight was named Jillian and whether from training or simply being an outstanding person she could see I needed a moment to be ready , Jillian was very professional and patient she didn't pry or ignore my tension . In short she handled my scan and my tension perfectly . In the end we finished ahead of schedule Simon Med and their patients are very lucky to have her . read more

GF went for her first appt. It was delayed over an hour. Drove 45mi today to go to her second. When she got in the door, they said "oh,you're not approved for this appt. wtf Who treats patients/customers/clients like that? Guess their dial phone was on the fritz :( read more

I had an appointment for an MRI and we have been here for over an hour and still have not been called back! This is ridiculous! I highly recommend not coming to this location as I for sure never will again! I guess I should have read all the rest of the reviews about their awful wait times before I selected this location! read more

These guys were awesome! From the moment I first called they were friendly, efficient, helpful and accommodating. They made my appointment, followed up with Mayo Clinic to make sure they had the order they needed, and checked back with me the day before the scheduled appointment to see if I was all set. On arrival for the MRI they were again very efficient, they were on time, they were friendly and I was in and out quickly. Everything was spotless in the facility and there was a calm soothing atmosphere in the place. read more

The people here are so ignorant. I was here Saturday for 2 hours, they couldn't handle the crowd. They told me come back today at 1245 and they screwed up again. It's now 3 hours and I'm still sitting here in hard chairs. Don't waste your time coming here. read more

I was fifteen minutes late due to going to the building less then a mile a way with a large sign "Simon med" I obviously thought this was the right place but it was gutted. I called Simon med and it was a worker on the phone at a separate location. She said she would let them know but didnt I. was 13 minutes late and refused to take me. I asked the receptionist to talk to a supervisor... Apparently there isn't one. That's what I was told. The tech obviously did not want to work. Very disappointed. My mother has also had serious billing issues with this company. Their loss. It makes no sense why a business would deny thousands of dollars in insurance money. Don't expect any customer service here. It was clear that this company doesn't train their people well. I would avoid this company if posdible. read more