This is by far the worst medical imaging place I have ever been too! I would highly recommend not scheduling at this location. My first time, they took me two hours after my scheduled appointment time. I decided to give them a second chance and brought my daughter here for an MRI. Bad decision as it is one hour and fifteen minutes past our scheduled appointment time and we still have not been called back. I will never be back!!! read more

I was referred to this location to get an MRI done and found the staff to be rather rude when I asked them very simple questions. After my visit, I called and asked for them to put my images on a disc for my doctor to view and when I came to get it the next week, they hadn't even begun to put my information on the disc. I had to return a few days later, which would've been a major issue if it prevented me from having the images at my doctor's appointment. Lastly, when I did receive the disc, they incorrectly labeled the location on my body that the images were taken, which is another major issue. Overall, I would not recommend SimonMed or use their services again. read more

Save yourself the frustration and go elsewhere. I have had nothing but issues from scheduling the appointment to now billing. It took over a half hour on hold to schedule the appointment initially. When it finally came to my appointment my technician was incredibly off putting and clearly unhappy with her job. Now I am trying to get an itemized receipt for my insurance, which is a common request but evidently incredibly difficult for Simon Med to provide. Again, save yourself the frustration and go elsewhere. read more

Once I got in to do the CT scan , it was great. The service, the professionalism, the efficiency, it was all there. Hi It was a different situation until then. It took forever to get the appointment. Fortunately, OneCall stepped in to troubleshoot why Simon Med didn't have any record of me. It turned out that my birthdate was wrong. The people I spoke to at Simon Med couldn't be bothered, AND they were rude. They asked if I was sure I was supposed to be calling Simon Med. "maybe you were supposed to call another company"? WHAT!!!!!!!!!! The bad service only got worse. My appointment was Friday at Camelback and 25th Street at 8:00am. I got the text message. It said to arrive 15 minutes early. I asked my husband to drive me because my migraines are bad. We got there at 7:33am. The technician told me she'd help me because the receptionist wasn't there yet. So, I wasn't expecting her to know what to do to get me signed in for the appointment. But, she was eating and smacking her food the whole time she talked to me. Really?? I was the only one there. She couldn't wait a few minutes to eat? Apparently, she's so busy at 7:33am that she can't stop smacking her food to help me. It was so irritating. Then, the next slap was she told me the CT Scan tech wasn't there this morning, but would be there by the afternoon. I didn't get a "sorry for the inconvenience". I got instead instructions to fast for 4 hours. I explained that I'm a diabetic on 70/30 mixed insulin, which means I have to eat every 4 hours. I tried to tell her what I was worried about, but she said, "I don't know. It's what the radiologist from our other location told me." Then, without missing a smacking chew said to another customer who had just walked in,"How can I help you?" Except for the actual receptionist and the tech guy, your personnel were rude, inefficient, distracted, unintelligent, lazy, and helpless. I'm glad I am not your owner; I would be embarrassed. What an irritating experience. read more

Do NOT use this service if you don't have an appointment. Do NOT use it for XRays. Do NOT use it at all-worst service ever...unless you have hal;f a day to waste and appreciate deliberate rudeness. I had been waiting over an hour for a one minute xray when another lady who was there before me approached the receptionist and asked why others kept getting called for XRays and MRIs before her, and she'd been there an hour and a half. The Receptionist Champagne rudely told her it wasn't her turn, but she would "put her form in the system".... Champagne had not even put her in the queue! At this point, someone else from back finally showed up and they were rude to the lady, who finally left. They then all laughed and joked about the poor woman, like she did something wrong! So I directly asked the other woman if my form had evenm been added to the queue...and it wasn't! They put iit in, then I waited another 20 minutes. Champagne had been deliberately holding us out of the queue so we werent even in their system. We were both caucasian, she wasn't. No clue if that was related, but for a space of time, it sure felt like it. And finally-when I called and talked to their Corporate office, they never even bothered to call me back. Talk about horrible service. read more

This place is a joke. Had to wait 30 minutes past my scheduled time before they brought me back. Then waited another 20 minutes to do a mammogram. Then they brought me back to another room where I waited another 45 minutes before the doctor came back to go over the info with me. That doesn't even include all the time I wasted trying to get the appointment scheduled. Do not use this company. read more

My parents and I have been to a few SimonMeds in the valley. My father had to get an ultrasound to verify if he had a blood clot or not. The receptionists were friendly, polite and professional. The technicians (I wish I got their names) were so sweet and patient. My father was uncomfortable due to an injury & arthritis and they were very concerned and considerate of his comfort. They made sure he was warm enough and were concerned with his health generally. They also made me feel comfortable, since I was in the room with him and explained the procedure. This was a pleasant experience and a nice surprise. read more

My friend who went to the Simon Imaging location in NW Phx recommended this place. She got right in, got right out and got her results back within the week. My experience was much different. When I called to make the appt, I was told "if you have a Dr's order we'll take it. If not, it's okay". I showed up at 9:30 for my 10:00. I was told I'd pay $50 as a cash pay customer but when the receptionist rang me up, she quoted me a much higher price. She needed to change the amount in her computer so I filled out paperwork in the meantime. By 10:25 I finally went to the counter to see what the hold up was. At that time she took my payment of $50. I sat back down and waited another 20 minutes before getting called back. Once in the mammo room, the Tech asked me for my order. I told her I didn't have one and was told that was okay. The Tech said it wasn't and had me call my Dr's office. I was unable to get an order on such short notice and had to walk back out to the front reception area where I asked for a refund. The receptionist apologized (she was very nice) and asked if I would wait 5 minutes while she called her manager because she even said an order wasn't needed. I waited 15 minutes. Upon walking back up to the counter, the receptionist was already apologizing stating that they'd have to reschedule me for when I have my order. I was so irritated that I left without saying anything. Then I realized that this place has my $50 and I lack the confidence in them to do anything right so I turned back around and, once again, asked that they refund my card. I asked the receptionist why the office at Union Hills and 67th Ave run differently than it does here. I told her that my friend didn't need an order yet I do. She said it was because the tech on duty today insists on an order yet it's not Simon Imaging policy. Personally, I'm never returning to this place - they wasted 2 hours of my time that I'll never get back and I still need a mammogram. However, if you choose to try it out, please get a Dr's order even if they tell you it's not needed; you just never know what Tech is working that day. It could be the one I had who arbitrarily strays from the policy of not needing an order to get an exam. read more

I have been to other SimonMed Imaging locations but by far this is the best location I been to! No wait to schedule MRI, I called the day before and was able to get on the schedule the next day. The day of my appointment they were running a little behind I received a call notifying me they were running behind and my check in was pushed from 2 pm to 230 pm (which I appreciate). I used that time to grab me a late lunch. I checked in, paid my co-insurance, and less than 10 minutes, I was called back. In total I was in and out of there in 30 minutes! The place was clean and staff was professional at this location. read more

Not a review of the particular site, but of the scheduling dept. If your estimated wait time is 5 mins, you don't have enough employees taking calls or they are just really bad at their job!!!!! Their online scheduling is a joke... it's not really scheduling, it's a request which never seems to be available once they finally (if they finally) call you back to confirm. Many times and locations are showing up on line, yet if you call and wait to finally talk to someone, there are no times available. What's the point? A very large, very well known lab can manage to actually schedule online, what is Simon Meds problem? read more

had an appt for annual mammogram. should not have done during pandemic. waiting room was packed, not an available chair plus people outside. im then told they are 45 minutes behind (had already waited 15 minutes to check in). forget it. not worth getting sick over. only good point was receptionist, who told me she would cancel my appt. may change opinion if I get billed. read more

Worst customer service I have every had at an imaging facility - not only once but twice. I was at this facility in January for an ultrasound after knee replacement surgery. I had an appointment. I was told, after arriving, that they were running 45 minutes late and that I could go outside into the mall and walk around to pass the time. (I was about a week post major surgery and was using a walker. Walking around in the mall was clearly not an option.) The technician was rude. I gave them another chance last week when I needed a knee x-ray. The woman at the front desk was awful - sullen and incompetent. I was told initially there would be a 45 minute wait. I asked if they could put me on a list so that I could go to another appointment and have a shorter wait when I came back. She said yes. I filled out the paperwork and gave her my insurance card and id. I have the same insurance I had in January. When I returned about an hour later, she told me she had been on hold with their financial service department for 35 minutes waiting to find out if I had to pay anything. She told me I was next in line for the x-ray but that she had to wait for insurance information. When I offered to pay and get a refund later, she told me SimonMed wouldn't refund my money and that I would have to work it out with my insurance company. When I told her that was unacceptable, she replied that she was "doing her best." After leaving the facility (to go to another appointment across town), I called SImonMed and was connected with the supervisor at Biltmore. She told me the front desk person was new and that she viewed this as a "coaching opportunity." She confirmed they had been told by my insurance company that NO payment was due and promised to document that in my chart so that when I went to another SImonMed facility the following day, I wouldn't have to start from scratch. When I went to the Thompson Peak facility the following morning, I was told the supervisor had not documented the interaction with my health insurance carrier as she had promised to. Fortunately I had her name - so the Thompson Peak person was able to call and confirm what I had been told. I will never go back to the Biltmore facility again. read more

I had an appointment at SimonMed Imaging-Biltmore at 10:15 on February 13, 2019. When I arrived, I waited at the counter for several minutes before the receptionist appeared. After I filled out the paperwork, the receptionist informed me that the office's credit card machine was not working so she could not process my copay. More bad news followed: my appointment would be delayed for about thirty minutes. While I was waiting, I was told that the computer was down and that it would be a couple hours before it would be repaired. I had taken off work to attend this appointment. No one, including the manager, apologized for the inconvenience. The employees that I interacted with were completely callous. Even more stunning was the lack of professionalism. read more

Went to get an MRI for my wrist, but the kind where they inject dye into it first to get a more detailed image. The doctor who came to do the injection spent an HOUR fishing a needle around my wrist over and over and couldn't get in enough to inject the dye. Rarely happens and said it could be my anatomy. While this may be true...you can imagine the trauma of being In a windowless stark white small room with no music, no friendly conversation, bright white lights shining down on you while someone barely explains what is happening and you are in pain. And when he determined it wasn't going to happen after the hour attempting, nobody thought to scrub the sticky yellow stuff on my wrist or offer me bandaids for the bleeding red open holes I know have or explain to me that the golf ball sized swelling I know have in my wrist is normal and that the extreme pain I'm in is ok and that I could take something for it. Nobody even asked if I was ok. Best part is that my orthopedic office apparently doesn't trust this doctor's expertise because instead of allowing me an MRI without dye they are asking me to try a different location with different staff who could be successful at doing it. So I get to do this whole thing all over again. The one star is most of all for extremely long wait times and some of the very worst bedside manner I've experienced. Please DONT go here! read more

The staff and the facilities rate 5 stars. Their billing rates no stars. The most confusing billing system I have ever seen. I will ask my doctor to send me somewhere else in the future because of this. read more

Horrible. I made an appointment for 1:00 pm. The day before I got a reminder call saying the appointment was for 12:30. I called back to confirm the time. They insisted the time was 12:30. I showed up at 12:10 to check in, and didn't see anyone until after 1:20 pm. For some reason they will see walk-ins ahead of anyone that has an appointment I guess that's what happens when you hire a bunch of millennials that just got their certificate from whatever online medical assisting program, they attended. read more

On January 11, 2018 I went with 2 prescriptions from 2 different doctors one for an MRI for my throat and the other for a TB screeing for job purpose (I'm positive for the tuberculine test so every 2 years I have to have lung x-ray). The technician that day added to the prescription of my doctor another code: persistent cough. That changed the findings and in the final result it appeared multiple health problems : mild curvature and moderate thoracic spine spondylosis abdominal postoperative metallic clips. I called the company many times to rectify the codes and they declined stating my doctor have to call them to rectify it. I had to schedule an appointment with my doctor who show me the original prescription which states only TB screening and he said he can't call them they have to call him. i applied for a job as a CNA 2 weeks ago and they look very interested to hire me but after I presented the XR they nicely declined the position stating they want a FT worker which refutes their ad : FT and PT positions. I'm 65 years old and with this XR nobody will offer me a job. I think that the responsible was unethical to add codes that my primary doctor prescribed. I'm in the middle of a situation, I'm the victim and these two parties doesn't want to intervene but I received a $120 bill for such XR that I have to pay. read more

Was at the Camelback location today for Ultrasound with Kelly and Nuclear Medicine with Jaron , both were fantastic and made me very comfortable. Will definitley be going back when I need more imaging. read more

Had an MRI earlier this week at this location and was impressed by my experience. The place is bright and modern with plenty of parking including spaces reserved for patients near the entrance. The staff was friendly yet professional and after some paperwork, I was pretty much taken right away. I was most surprised later that very day by a call from my doctor who already had the MRI results and could discuss them with me! I was expecting it to be a week before I heard. Icing on the cake today was getting a copy of my MRI (on CD) and report. I just dropped by this location and they prepared it on the spot. For free. This will be my go-to spot for such imaging in the future. read more

This place is wonderful. The newest technology and great people too! Very professional and friendly. I would definitely recommended for any X-ray needs. I am claustrophobic and had no problem in their enlarged closed MRI machine. read more

Staff are the best. They have a 3T open MRI machine. I needed the 3T. They got me in the same day I called. Very friendly staff who to excellent care of me. It is very cold so dress very warm. The suite is close to 26 on the Northeast corner of the outer ring of stores around the mall. read more