I was waiting at the front of the line for approximately 10 minutes without being acknowledged or…read moreoffered assistance. During that time, another family walked in and was immediately greeted by Mike, who asked how he could help them, even though I had been waiting there first. I found this treatment upsetting and felt overlooked and unfairly treated. I was also concerned to find used N95 masks inside the trumpet case of the instrument we rented, particularly because we had been assured that the trumpet had been thoroughly cleaned and disinfected before rental. Finding used items inside the case made me question whether the instrument and case had actually been properly cleaned. Overall, this was a very disappointing experience. Based on what I experienced, I would not recommend or support this business.

Came here to buy a black folder for choral music after being referred by the Pasadena Conservatory…read more I called in advance to ask if they had any in stock and staff were prompt and professional in picking up to answer my request. Good variety of inventory from what I could see. Found out later my mom buys all her violin + piano sheet music here. It's tucked inside a strip mall off an out-of -the-way portion of Foothill. Would have loved to have seen this store in Old Town, but the current location is very convenient for quick in-and-out errands - and a short distance from the Conservatory. If I need to use something for music practice, I hate to buy online without knowing if it will work for me or not. Brick and mortar music stores like this are essential, and I'm glad Bertrands is so close by!

My 4 yo son has been attending private class with miss YiChen. Very nice and professional, have a…read morelot of patience teaching him. And he has been improving a lot after the first class. Very recommended place for kid of all ages

Love this place for multiple reasons!…read more First the staff are very organized and always willing to help with whatever you need help with. Second, teachers are nice and work well with kids of all ages. Teachers are communicative, professional and extremely knowledgeable. Third, easy and multiple payment methods and easy access to piano books. We highly recommend this place!

My daughter has been studying piano with Mr. Armin at the San Marino Music Center since she was…read morefour years old, now over three years. Mr. Armin is a wonderful teacher, treating young children with exceptional patience and kindness. My daughter thoroughly enjoys her piano lessons, and each week, mastering one or two pieces instills in her a sense of accomplishment and confidence. The center also hosts recitals, providing opportunities for students to showcase their talents in front of a supportive audience. John and Sisilia, the owners, are a fantastic couple who exude a genuine passion for music and wholeheartedly support musical education. I highly recommend this music center to anyone interested in nurturing their musical talents.

My children have been taking piano lessons here since they were in kindergarten with a number of…read moreexcellent teachers over the years. They make it easy for families with multiple children to juggle multiple lessons and schedule make-up lessons. My kids aren't naturally gifted in music but recently my youngest played "Amazing Grace" while our family sang along and it was amazing (and a grace!) to see how far he has come. Both kids have learned a lot about themselves and the importance of practice and perseverance especially when pieces might be hard for them... not just piano lessons, life lessons!

Walked into Guitar Center Pasadena with my brother, our unleashed service animal, and a budget that…read moreclearly needed adult supervision. Things got off to a rocky start when there was some confusion about the dog, but Evan checked with his manager, got it sorted, and we all survived the great leash controversy of 2026. From there, Evan was awesome. Super cool, patient, and actually knew DJ gear because he DJs himself -- which is always better than someone confidently explaining equipment they've only met that morning. By the end, we were joking with him: "You really did everything you could to not sell to us... and somehow we still bought anyway." Funny start, great ending, and Evan helped us leave with a new DJ setup and speakers. Guitar Center almost fumbled the bag, but Evan recovered the sale like a pro. Shoutout Evan.

I get that they're understaffed and busy, but you have to try hard to be as unhelpful as they are…read more One gentleman kept rolling his eyes when I approached to ask a question. I made a purchase of a couple strings and an accessory that required me to take out my inhole sound pickup, so I asked if I could borrow a screwdriver (to literally turn the screws to the left a grand total of two times). He tells me "sorry, we don't usually loan tools out for use," which is totally understandable! So I ask if he can then just help me out and turn the screws himself if I'm not allowed to touch the screwdriver -- he audibly groans and looks at me, then finally turns, practically dragging his feet as he grabs the screwdriver to help me out. I was starting to be pretty stunned by this point. Then, when I was about to leave and putting my purchases in my gig bag outside pocket, the other guitar technician, Mike, starts staring daggers at me across the floor, then tells me to show my receipt to the guy at the door-- he thought I was stealing. After I'd been walking around the store for 2 hours and making multiple purchases. My jaw literally dropped. I don't know what's going on at this store, or if they treat every customer this way, or just me. I would speculate that because I dress quite basically (like a skateboarder, roughed up clothes, maybe?) they assumed I had no money/was poor to justify how they decided to interact with me. No matter who I am or what I might look like, staff should treat EVERY customer the same. I was considering buying a guitar from this store, the Yamaha AC1R specifically that they have in the acoustic guitar room, but now I don't ever want to come back.

Richard, July 24, 2026: Fantastic Musical Instruments in Pasadena, CA is a real "bass shop". Tom…read moreKerr was very gracious to me when I was trying out basses a few years ago, even after I returned a fine bass I had on trial. I ended up buying a Pollmann Bass from another store. However, when I needed a set-up, , cleaning, and sound adjustment, I took my Pollmann to Tom. My bass now sounds better than ever, and he had a solid string recommendation. Also, just this week I bought a Kay Bass, circ, 1940 from Tom, for my bluegrass, gigs. It was reasonably priced and he did some work I requested for a minimal charge, adjustments to the bridge curvature, and a replacement tailpiece cable (I wanted a new Teflon version). I kept the original metal piece since it was part of the original bass. Thanks, Tom, for your expertise and gracious manner with me as a customer who needed some guidance.

What an absolute gem of an instrument shop that I feel so fortunate to have come across. I went in…read morebecause I'm potentially on the market for an upright bass, and I cannot express how glad I am I stopped by here. Not only do they have an incredible selection of beautiful instruments, but owners there are such phenomenal, down-to-earth, compassionate people. Nicky was in the store helping me out, and they spent so much time allowing me to try all the different instruments and talking me through them and answering my questions. The shop also has a rental option as well where 50% of the rent goes towards an instrument of your choice (doesn't have to be the rental). If you're looking for a high quality instrument with amazing service, this is the place to go. Could not recommend them more highly!

My four year old has been going to Molly over the past few months and she is both having fun and…read morelearning great technique! Molly is able to keep up with all of her favorite Disney songs while also pushing her to learn new things. So glad we found Molly - she's the best!

Best vocal coach ever!!! Molly coached me for a few years and drastically improved my voice and…read moremade sessions so fun. Can't recommend her enough :)

I brought in an Ibanez AES20E electric acoustic guitar and an Ibanez Bass, but I'm gonna focus on…read morethe guitar. After taking it to another shop in LA where they basically told me "you're shit out of luck" took it to Nomadic after it was sitting in its case for a year... what can I say man I'm a xennial raised on Brave Little Toaster, so I was starting to literally feel BAD about playing my other guitars and not playing my old friend that I'd learned to play on. Not only did Nomadic fix my gear ahead of schedule, but they promptly responded to all my texts and were super accommodating on pickup scheduling when I was out of town. Even though they're not expensive instruments, the prices were completely reasonable, and you cannot put a price on sentimental value. My old friend is back, sounds and feels great, and I could not be more satisfied. 5/5 10/10. Don't fuck around, bring your gear to Nomadic.

I really appreciate how quickly the Nomadic Guitars team responded to my request for assistance…read more They were informative, helpful, and kept me updated throughout the process. Great communication and customer service! Thanks!!

This is not a business that operates with honesty and integrity. My family had a very bad…read moreexperience during a trial class we paid for. We wrote a bad review here on yelp, so the business reached out to us and asked how they can help. They initially offered to re-take the class, but I did not want to waste my time. So i asked for a refund. They agreed. What I am realizing now, since I have not seen any credits on my account, is that the refund will only be given in exchange of the review being taken down. It's too bad, any business owner who thinks about future and about customer service would have refunded the charge immediately just because they know they screwed up. The many interruptions my kids had during their private lesson was reason enough for them to issue a refund. Very disappointed!

During my son's paid lesson the instructor steeped out to take phone calls and manage the front…read moredesk. This makes zero sense and not only is it a waste of time and money, but it's unfair to the student. You can't conduct a focused 30 min lesson while constantly leaving. Instructor did not ask one question. Not his age, level of experience. Nothing. My son is already in jazz band at school. Ownership should be ashamed and embarrassed. Save your time and money. Period.

Wild West Guitars provide an eclectic selection of guitars, professional customer care, expert…read moreknowledge and advice, all under one hood. Leroy exemplifies true customer care and Max is a set up guru.

just realized the guitar I took to have a setup done by these guys....dead frets all over 15-18…read morefrom e to e string LOL. Ipaid for a setup...no mention of bad notes. Ive been out of the country for 3 momths. the guitar has been in a case and Itake it out ready to play and poor playing below the 15 on the SG. these guys really dont pay attention to detail esp when youre paying $2-300