Came here to buy a black folder for choral music after being referred by the Pasadena Conservatory…read more I called in advance to ask if they had any in stock and staff were prompt and professional in picking up to answer my request. Good variety of inventory from what I could see. Found out later my mom buys all her violin + piano sheet music here. It's tucked inside a strip mall off an out-of -the-way portion of Foothill. Would have loved to have seen this store in Old Town, but the current location is very convenient for quick in-and-out errands - and a short distance from the Conservatory. If I need to use something for music practice, I hate to buy online without knowing if it will work for me or not. Brick and mortar music stores like this are essential, and I'm glad Bertrands is so close by!

Very friendly and quick service. As soon as I stepped in to fix my daughter rented instrument, I…read moregot warm welcoming atmosphere and got the job done quickly Thank you all especially Gerard and Iris

My 4 yo son has been attending private class with miss YiChen. Very nice and professional, have a…read morelot of patience teaching him. And he has been improving a lot after the first class. Very recommended place for kid of all ages

Love this place for multiple reasons!…read more First the staff are very organized and always willing to help with whatever you need help with. Second, teachers are nice and work well with kids of all ages. Teachers are communicative, professional and extremely knowledgeable. Third, easy and multiple payment methods and easy access to piano books. We highly recommend this place!

My daughter has been studying piano with Mr. Armin at the San Marino Music Center since she was…read morefour years old, now over three years. Mr. Armin is a wonderful teacher, treating young children with exceptional patience and kindness. My daughter thoroughly enjoys her piano lessons, and each week, mastering one or two pieces instills in her a sense of accomplishment and confidence. The center also hosts recitals, providing opportunities for students to showcase their talents in front of a supportive audience. John and Sisilia, the owners, are a fantastic couple who exude a genuine passion for music and wholeheartedly support musical education. I highly recommend this music center to anyone interested in nurturing their musical talents.

My children have been taking piano lessons here since they were in kindergarten with a number of…read moreexcellent teachers over the years. They make it easy for families with multiple children to juggle multiple lessons and schedule make-up lessons. My kids aren't naturally gifted in music but recently my youngest played "Amazing Grace" while our family sang along and it was amazing (and a grace!) to see how far he has come. Both kids have learned a lot about themselves and the importance of practice and perseverance especially when pieces might be hard for them... not just piano lessons, life lessons!

Best service ever and cool store. Looking forward to…read moreshopping there again. And that's why I never post reviews now I have to have 85 characters to post this review . Who's got the time

Joey and Enrique were extremely helpful, kind and knowledgeable in the recording department! Thank…read moreyou guys so much for your help!

What an absolute gem of an instrument shop that I feel so fortunate to have come across. I went in…read morebecause I'm potentially on the market for an upright bass, and I cannot express how glad I am I stopped by here. Not only do they have an incredible selection of beautiful instruments, but owners there are such phenomenal, down-to-earth, compassionate people. Nicky was in the store helping me out, and they spent so much time allowing me to try all the different instruments and talking me through them and answering my questions. The shop also has a rental option as well where 50% of the rent goes towards an instrument of your choice (doesn't have to be the rental). If you're looking for a high quality instrument with amazing service, this is the place to go. Could not recommend them more highly!

Tom and his daughter put a new tuning knob and plate on my 1948 Kay. They did an excellent job and…read morepainted it to match the others. Lowered the action as well. This is the go to place for Upright Bass repairs in the area. Thanks.

My four year old has been going to Molly over the past few months and she is both having fun and…read morelearning great technique! Molly is able to keep up with all of her favorite Disney songs while also pushing her to learn new things. So glad we found Molly - she's the best!

Best vocal coach ever!!! Molly coached me for a few years and drastically improved my voice and…read moremade sessions so fun. Can't recommend her enough :)

Fixed my Les Paul headstock and you would need a magnifying glass to tell it was ever broken to…read morebegin with. Also set up my guitar and it plays great. Will be using for any more guitar work going forward!

Something was loose in my electric guitar. After they fixed the guitar it sounded better than when…read moreI bought it. I was highly recommended them for whatever needs to be fixed on your guitar. My guitar plays much better now and looks brand new.

This is not a business that operates with honesty and integrity. My family had a very bad…read moreexperience during a trial class we paid for. We wrote a bad review here on yelp, so the business reached out to us and asked how they can help. They initially offered to re-take the class, but I did not want to waste my time. So i asked for a refund. They agreed. What I am realizing now, since I have not seen any credits on my account, is that the refund will only be given in exchange of the review being taken down. It's too bad, any business owner who thinks about future and about customer service would have refunded the charge immediately just because they know they screwed up. The many interruptions my kids had during their private lesson was reason enough for them to issue a refund. Very disappointed!

During my son's paid lesson the instructor steeped out to take phone calls and manage the front…read moredesk. This makes zero sense and not only is it a waste of time and money, but it's unfair to the student. You can't conduct a focused 30 min lesson while constantly leaving. Instructor did not ask one question. Not his age, level of experience. Nothing. My son is already in jazz band at school. Ownership should be ashamed and embarrassed. Save your time and money. Period.

Top notch (top shelf) choice of guitars, not another "Made in China" showroom with 100's of crappy…read moreguitars... This is where you need to go to shop for the high end stuff.. As a business they are VERY honest.. I made them an offer on a $15999MSRP PRS Private Stock guitar... of course the offer was above their threshold and they accepted. Later the next day, the same guitar (which I was also tracking on Reverb) was sent to me on Reveb (an automated feature they do when you're watching a guitar sometimes)... for $12799... I was of course a bit upset that I didn't offer them that amount instead.. a $1200 difference. Well, instead of being dicks about it, they said "no problem, since Reverb send the offer, we'll match it" and they refunded $1200 on the purchase. They then packaged it perfectly and set it Priority overnight Fedex to me. That is FIRST CLASS service.

If what you're looking for is to make friends who are also going through mid-life crisis and to…read moregather around in a circle marveling at exotic looking guitars on a wall, this is the place. If you're a musician, forget it. I brought my guitar in for a setup and the service and quality of the work was so bad that it inspired me to go learn guitar setup and repair myself, and I couldn't be happier. So I guess I owe thanks to these guys. Best of luck!