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    Simmons Quality Auto Sales

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Ricart Ford

    Ricart Ford

    (77 reviews)

    The person we dealt with was Nathan Shirkey, he was amazing. He managed to get the part we needed…read more which I am told was not easy to find. Our truck was done in record time. We were visiting family in the area and had car problems. I can't say enough good things about this service department employee and the team. Thank you Jackie and Bruce Fortune Woodbridge, Va.

    Had a simple appt to have my oil changed and tires rotated. I explained to the service rep that I…read moreneeded to be out in a certain time. He assured me that it would be about an hour to an hour and 1/2 total. Although the rep was very helpful and professional, that was the only good part of this appt. After an hour and 20 mins I walked outside the to see that my truck was still in the parking lot and hadn't moved from where they initially staged it. I explained again that I had to be somewhere and couldn't wait at that point. I had to take time from running a business just to waste over 2 1/2 hours to not accomplish anything. I did purchase from them, it's still a fairly new vehicle. I did get a half-hearted apology from the "manager" but my concerns were not addressed any further than that. I also got the follow up call about my experience. When I explained what happened and that I wouldn't likely give them any more business, the rep on the phone said "ok...we will put you in our system as moved out of the area" (maybe not exact words, but pretty accurate). I told her that would be a lie because it wasn't why I wasn't coming back. She didn't address it any further and ended the call. Just an unacceptable way to do business. For the record the buying experience was overall good, but this situation has lost my future business.

    Simmons Quality Auto Sales - car_dealers - Updated May 2026

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