I currently own 6 Ford vehicles. I have been buying parts from Dennis at Simi Valley Ford for many years. Their parts counter customer service is second to none! They have a lot of what I need. If they don't, they order it and it arrives quickly. Dennis and the parts department staff are very helpful and friendly. I highly recommend the Simi Valley Ford parts department. read more

I had an excellent experience at Simi Valley Ford. Sergio Aguliara was very helpful and was able to find me my perfect car. Henry Ford was the finance guy, yes his name is Henry Ford LOL, and he was fantastic too. I was able to get a good deal with good financing and I am a super happy car owner. I highly recommend them! read more

I will NEVER buy a car from you again! I'm posting on here , facebook and all Social media. Your service department SUCKS. Why sell a warranty when you can't use it !!!!! read more

I had a great experience from Angela after getting my car serviced! She truly knows great customer service. Thank you from the bottom of my heart! You were great! So glad I bought my car from you and you do a great job servicing it too! Thank you, Thank you, Thank you! read more

Mark Howe in the service department was extremely kind the other day!! I went in for low tire pressure alert. They were SO busy and when he said I had to wait about 2 hours I was so frustrated. I had kids to pick up. He quickly got my car back and evaluated the tires! He's always extremely helpful! I was out of there in less than 10 minutes!! Thanks Mark!! read more

After paying for an extended warrantee took my truck in for some electrical problems, they could not find the problem but still charged me $55 to just inspect it... rip off and waist of time. on top of that 1/4 tank of gas was gone once i got it back... didn't know diagnosing a problem meant you had to drive it to the valley and back, guess I won't be back. read more

This was the absolute worse experience of my life! Service managers Deana and rob are the rudest individuals I have ever met! They feel that being disrespectful on phone, and shutting doors on their customers stating "I'm not dealing with this", Is professional! Ford is a huge company and having employees like this gives you a horrible name! ford had my vehicle for over a week and when I received it back, not only was I charged for a new battery when I did not need one they told me that my car was fixed. 3 hours later, my car would not start as before . When I called they said that they could not get me in this week "they are full" and that I would need to pay for a rental car even though I have full care coverage! They stated that I would also need to pay for a new diagnostic.... come on people! I'm never coming back! read more

This is the best Ford dealership I've ever dealt with! I've needed my car looked at for something under warranty and both Automation Ford Valencia and Galpin Ford told me I was going to have to leave my car on their lot for at least 2 weeks just to have it looked at, not even for them to fix it. This dealership though was amazing, I called and they confirmed it would be a day maybe 2. I took it in and they were so sweet and understanding. 2 hours after bringing my car in they called to tell me they were able to fix my car that day AND fix the recalls on it. They were able to look at and fix my car in under 2 days. My mind is blown away at how amazing this dealership has been, I wish I had purchased my car through them. Don't waste your time with the other dealerships if you live in LA read more

I took my car in for an oil change using the "Quick Lane" service. They advertise this as "no appointment necessary" (they even have signs at the dealership stating "no appointment necessary"). When I showed up they asked if I had an appointment, when I said that I didn't they told me I'd have to leave the car for the day (for an oil change!). When I inquired about the "no appointment necessary" policy, the service adviser admitted that it was a lie and that the dealership isn't set up for a dedicated "Quick Lane" service. Needless to say, with that kind of bait and switch attitude, I won't be going back. read more

The worst parts department ever. Guy can't do his job. I go to auto zone they found it with no arguments. Ford parts guy needs to be spoon fed. Unbelievable. read more

Don't get your oil change here..made my appointment for 10am and they kept telling me it will be done soon just got my truck done from just an oil change at 4pm...is it just me or should that just take an hour..thank you for shitting on my day off. read more

1/7/10 Only go to get service here if you do not need your car for a day. Oil cange- in QUICK lane -Minium 4 hours. Vista Ford Oxnard, Woodland Hills 1 hour. Still waiting!!! Worst service response I have ever received from Ford- Edge owner- Larry (owner) you had better find out how your fixed operations run or take dowd the Quick sign. 4 hours later I receive a call that battery failed test , under warranty, and this will take 2 more hours to replace. Ron the sevice ticket writer was courteous. Very disappointed with first opportunity to use their service. Would not recommend to anyone! Patrick Toomey read more

I needed a new battery on 3-31-11. Took it to Simi Valley Ford and was quoted $135. Service informed me that the battery post was fused to the cable and that I needed to buy a new cable kit because the battery post will "break if they try any harder to remove it". Cost $650 (battery and cable kit). I was told this is a "very common problem with the 2008 Ford Edge". I asked to see it. One mechanic insisted the cable would not come off. I was told this is a "very common problem with the 2008 Ford Edge". Another mechanic said it will break. Another mechanic said try WD-40 or something similar. He sprayed it. I asked if I could try. I was able to free the cable myself just before the service manager came in and immediately told me I was not allowed in the service shop, turned his back on me, and was not in any way interested in what I had to say. Bottom line: Stay away from this so called community friendly business. They know all the tricks to separate you from your money. read more

Nice staff both sales and service!! Two things brought this review down: post sales communications frequently get ignored. The other, was that I had the chance to speak to the owner, Mr. Hibler, and not one minute in he immediately shifts gears and tells me to give them top stars here, on Yelp ... asked me more than once, in a sales pressure fashion; seemed a bit of a sleazy move, like he cared not about me or my experience, so long as he got his review. Looks like others have a similar impression. Good, caring, genuine customer service ... so easy for then to fix. read more

Had a wonderful experience today at simi valley ford. If you're looking for a good honest sales person go see Tyler. He was excellent. We are from out of town and he accommodated us to the best of his ability. Knows a lot and is extremely helpful. This guy needs a raise! Thank you for for all you help and making us feel welcome and unpressured. Makes us want to buy every car from Tyler!!!!! read more

Carmen was awesome got my vehicle in and out within 30 minutes with no appointment after my battery died. Willie was great to always hustling. read more

Letter written by my daughter to Ford Corporate Surveys: When my mother and I arrived to pick up my new vehicle, we were told by my sales rep Loren that he had "good news" for me in that my vehicle would receive "2 free years of satellite radio subscription" at time of purchase. I was very excited to hear about this additional bonus since the satellite radio was a key feature that I had made clear to my sales rep that I wanted on my vehicle. After signing all paperwork and purchasing my new car, Loren sat with my mother and I inside the vehicle to go over the features with us. When Loren pressed the "Sirius" button, the satellite radio did not activate. Loren said "Whoops!" I then asked him what needed to be done to activate the satellite radio feature-if it was just a phone call to the SiriusXM company to activate the subscription and he replied yes. I later called SiriusXM and attempted to activate the subscription with the satellite radio rep over the phone. When we were unable to activate it, the rep told me to contact my dealership to get the activation code number for my vehicle. I called the dealership and spoke with a service rep, Ed, who asked me to bring the vehicle back to the dealership so he could see my car and get the number for me. After pressing several buttons on my car, Ed could not find the number and drove my car to the back service area for another service rep to help him. After half an hour, Ed returned with my car to tell me that it turned out that even though my car has the Sirius button and antennae, it was missing the computer component that I believe should have been pre-installed in the vehicle. Ed told me they sold the component inside and that I could set an appointment to purchase the component and have it installed. He was unable to give me pricing at that time. I later called Loren to explain what had happened and asked for his assistance. Loren denied claiming that my vehicle had the satellite capability or that he told us it would have the 2 year free subscription. He claimed he told me that I would have to install the component during our conversation at time of purchase. Again, my mother was present during the entire conversation and will verify that he DID tell me I was getting the satellite radio with 2 years free subscription and he did NOT mention installing any additional component. I asked my father (a retired Ford sales rep himself) to speak with Loren's manager, Steve, as he had previously negotiated with him over pricing. My father called Loren first to discuss the situation. When Loren denied what he had said about the 2 year free subscription and the need for an additional component, my father told him he felt he was lying. Loren hung up on my father. My father called back and asked to be transferred to Loren's manager Steve. Steve defended his sales rep and told my father they would not assist us further. While I am basically satisfied with the vehicle itself, I am EXTREMELY dissatisfied and disappointed in the level of integrity of the sales rep and his manager. I feel I was mislead to believe I would have this feature and then I was lied to about the communication after the fact. In my opinion, since I had emphasized to Loren that this was a key feature that I wanted on this car at the beginning of our sales relationship, I feel that he should have made sure that this necessary component needed for the satellite radio feature should have been installed BEFORE I took possession of the vehicle. After this frustrating and discouraging experience, I haven't decided if I will ever purchase another Ford product again, but I definitely have decided I will NEVER do business with Simi Valley Ford ever again. And I will be sure to communicate this experience to all of my friends, family, coworkers and contacts for them to avoid this same TERRIBLE customer service experience. I will also be sharing this situation on Yelp.com and other Internet consumer complaint sites. read more

Frustrated but still hopeful for a positive resolution. We bought a Ford Focus, used, low miles, with a branded title. We knew the title status voided the warranty and had no expectations for any exceptions. Several months after purchasing the car, we received a recall notice in the mail, which identified the car by vin # so I called the 800 number to ask if this applied to our car despite the title status. I was told the recall would be honored, the car was taken in and the repair made. I recently received a letter from Ford, again, identifying my car by vin # saying that they have a customer satisfaction program that provides a repair for a problem we had with the transmission. I once again called Ford at 800-392-3673 and was told that this offer would apply to my vehicle so I called and made an appointment with Simi Valley Ford letting them know of the letter. After dropping the car off with the service department, I received a call from the service department letting me know that the offer would not cover my car because of the status of the title. I called Ford again, they confirmed that the program would cover the repair and said they would send the information to the dealer. The dealer never would acknowledge receiving the information, and would not reach out to the person I spoke with. They then informed me that if I am not having the work done, I am still responsible for the diagnostic fee. I may be wrong, and it may be that Ford will not provide the repair (again, I didn't expect it in the first place) but I feel strongly that if Ford made a mistake in issuing the letter and then made a mistake the two times I called them for confirmation, I should not be the one incurring cost. The dealer had the opportunity to work with Ford to resolve this but instead stated that they do not represent Ford and my only solution is to pay them for the mistake made by Ford. read more

Tom Lynch made our car buying experience a breeze!!! I went in at 8:30 and left with a new car at 11:30! He didn't rush me to make a decision, let me take my time on test drives and even left me to myself to sit and tinker with 2 cars I was debating between and make the decision when I was ready. So friendly.. just had that "good people" vibe to him. I would recommend anyone to him and we will absolutely seek him out the next time we need to purchase a car. Easiest experience ever! read more

BEWARE this dealership is a joke Any and every time I've had to come to the dealership with an issue with my car I always end up paying more than I should the problem is never fixed Took my car in the other day apparently I have a fuel pump issue and the guy told me that I would have enough gas to make it down the street to fill my tank which was not true because as soon as I pull out of the lot I've stop in the middle of traffic on able to start my car again and the whole time the service department guy they're completely try to make it my fault if it was your daughter would you let your daughter drive off the lot in a car that was in this condition? Probably not. Take your business elsewhere Honda Toyota anywhere else you can get a car please do it forward will never be on your side and they will never do you write they are a fucking joke. Lost my business I will definitely be going to Toyota or Honda once I pay this car off! read more

Haven't purchased a car here, but my husband and I really like their service department. They're very professional and have a shuttle service that will pick up/take home. After a bad experience servicing my car at Galpin, I hands-down recommend Simi Valley Ford for service. Much, much better than Galpin!!! read more

Set up a service appt for my 2015 F350 KingRanch, I drop it off, explained what I needed done, said they call me at 10am, called me at 11:51, told me it will be done soon and everything looks good, then called at 1:18 saying my brakes are low in the front after saying in the earlier call that they where good. Originally I wanted them to service the advance trac since it's light has popped up and they told me they couldn't today but wanted to do my front brakes and could have it done soon. I said no and then they said my tail light was out which I explained when I dropped it off in the am and they wanted to charge me to change it when I thought it was included and I even had the new light in the cup holder, I said okay for 7 dollars, I came by 40 mins later and nothing was done about the light, so I just said I'll take it now. On top of this they wouldn't give me a ride to my home because of my zip code and I'm within the distance. So when they called they asked if I needed a ride after they told me this am that they can't give me a ride.... this was my first time going to this dealer and it's going to be my last. read more

Simi Valley Ford - The shuttle not in use - Car Dealers Near Me - Simi Valley, California

Service department has unskilled mechanics and management is unethical and rude. Took my 2012 fusion in 3 times for same issue. They charged me the warranty deductible but never corrected the problem. On one of those occasions they ended up keeping my car overnight but did not tell me so until just before closing thus I could not get the rental car which was allowed under my warranty. During one of their repair attempts they also broke a part in my glove compartment locking mechanism and I had to take it back again. Finally addressed the matter with the service dept. manager who suggested I go elsewhere if I was unhappy. I went to the dealership in Oxnard who was able to immediately diagnose the problem and make the repair. I had to pay the deductible again which I tried to recoup from the owner of the Simi Valley dealership but was unsuccessful as he never returned my calls. read more

As I have stated in my previous review, I bought my new 2013 Ford C Max from Galpin Ford rather than my local Simi Valley Ford dealership because Galpin gave me the most for my trade-in and the best deal on the price for the new C Max. I decided to give my local Simi Valley Ford dealership another chance at my business, so I returned there this morning to have a defective rear tire replaced. I met with the Service Manager who quickly tried to explain that the damaged to the tire appeared to be caused by external factors and not a defect in materials or workmanship. He offered to take a picture of the tire and send it to Michelin, the manufacturer, to see if they would replace it. Now seriously people, does anyone really think that Michelin would agree to replace the tire under warrantee; NOT! He didn't want to stand behind the Ford warrantee even though the car was only two weeks old and had less than 600 miles on it and none of the other three tires had any evidence of damage or abnormal wear. I proceeded to Galpin Ford, inconveniently located 12 miles away, and met with Nick Wheeler in their service department. Nick inspected the tire and agreed that it was clearly a factory defect and agreed to cover it under the Ford warrantee at no cost to me. He had a new replacement tire delivered from their warehouse within an hour, had it mounted and balanced on the car and sent me on my way within two hours! The service experience that I had between Simi Valley Ford and Galpin Ford was like night and day! Simi Ford was looking for reasons not to help me where Galpin went above and beyond to listen to my concerns and take care of the problem. I can only say that so far, my sales and service experience at Galpin has far exceeded my expectations and I would highly recommend them to my family and friends. read more

Had the greatest experience 2/17/18 Ben and Chris are the best! Made my deal so stress free! If your looking for a Ford go see these guys!

Sleeze-ball dealer. This place plays old school sales tricks and is not worth the trip. They have a great selection so if you don't mind paying top dollar this is your spot. read more

I recently purchased my 2014 Raptor from Simi Valley Ford. I had contacted several Ford Dealerships and I was not happy with the price on the limited allocated Raptors that Ford dealers charge nor the price they wanted to give me on my 2013 F 150 pick up on a trade in. Simi Valley Ford's owner personally made sure that I would be treated fair along with Loren the Sales Associate who made sure that I would be satisfied with the purchase and the trade in. Soon I drove off a very happy customer! I want to also acknowledge Carmen the service advisor for pampering my E350 work van with rapid service because I always wait for oil changes and brakes. She knows her stuff! I'll always service my Ford vehicles there. read more

Moved to Simi a few years ago and tried to keep the business local by coming here and get a new vehicle, long story short I will NEVER recommend this place to anyone, don't waste your time and go directly to Galpin, closed the deal the same day with a GREAT deal, when comparing to Simi Ford it looks like they were trying to rip me off big time. read more

I hate to write a review but wow worst experience of my life. So this first one started when I was looking for a car. Almost a year ago , I know I its a little late for this but I don't really to write bad reviews if it happened once. But since I was buying my first car (note: I was driving a used car before) I wanted a new car, I went to Simi ford because I wanted to see one particular car then when this sales person came up to me and he was wayy to close for comfort when coming up he was in my space basically breathing down my neck when I took a step back because I started to get anxiety then he would take a step closer. I told him to stand back a little because he is to cLose and he never listened ignnored at what I said. I told him multiple times. So I was like ok this is weird. (I understand that they are trying to sell me a car but damn don't go into someone's bubble because you don't know that person) So I just told him I wanted a new one and he ends up trying to sell me a used one. He never listened to what I said and was ignoring the fact. I told him I wanted to test drive to just confirm if I really wanted it and I did want it, but because of the sales Person I wasn't going to get it here. I ended up getting it at Vista Ford Woodland Hills very nice people over there they listen and respect your space so go over there if you want to buy a Ford go over there but not Simi ford. So I told the sales guy I will just wait a couple of months before getting it just to be nice and maKe an excuse to leave. So anyways fast forward a couple days ago, I wanted to get my oil change and use my rewards points that I have to pay for it. I made an appointment for the oil change,I went over there and I wasnt able to use my rewards here because I didn't get my car from them and basically I had to go over to my dealership where I got it from and they could do. So I made an appointment at the service at the Vista ford. They ended up letting me use my rewards and then I told the lady at the desk at what happened and she was like really they weren't going to use your rewards wow. Simi Ford are just trying to steal your money. I don't recommend you spend your money there (I understand that not all sales people are like that but wow, this left a bad taste in my mouth) I got my oil changed finally in Woodland Hills and it only took 1 1/2 hrs and left. I never will go too Simi Ford for a car or the service because both Suck. So take your business elsewhere, if I had rEad the reviews about Simi Ford first I would have never had gone there. I would just have gone to Woodland Hills instead first. Please go somewhere else instead of Simi Ford. So like I said before I hate to write a bad review because if it happens I once no biggie but happens twice damn walk away and don't look back. read more

The sales manager chose to lie to me and tell me that he is unable to access the information that he needs to complete my lease buyout. I was trying to purchase my 2014 Focus that I leased 2 years ago. He made it a point to tell me that if I was interested in turning in my leased vehicle and purchasing a new one then he would be glad to assist me with that. In other words he is only interested in selling me a car that I am not interested in buying so that he can make a profit off of my unhappiness rather than take care of a customer. I wouldn't recommend buying from this dealership. They aren't going to take care of you. read more

What a sub par experience this has been. I dropped off my Ford focus for a factory transmission recall, and then was told that because my car had been previously rear ended, the recall work was not under warranty. And then they gave me a bill for $1400. To top it off, I had asked to have some pieces of trim replaced, and some molding that has come loose around the doors repaired, and when I came back to pick up my car, The representative said they didn't do it because it wasn't under warranty. When I dropped the car off initially, I told him I was fine to pay for the trim, and wanted it done. To top it off, when they brought the car around front and turned it off, it would not start. They had us wait 30 minutes to figure out what the problem was and not once did they apologize for that new problem, OR for not doing the trim repairs that I requested. The car was there for 10 days. Extremely frustratingly disappointing. Very very poor customer service at this location. read more

Can anyone figure out how to get these people to stop sending junk mail? Attempt after attempt has failed. Steve Feld at SteveFeld@simivalleyford.cmdlr.com you sir are a nuisance!!! read more

This is a must read! It all started one day after work when my Ford Fusion would not start. Instead of using my Auto Club service I called Ford Roadside Service since my car is less than 2 years old and with a little over 12,000 miles.  Ford sent someone to charge my battery which would did not work. They then called a tow truck. I gave my keys to the tow truck driver and my wife picked me up from work. On the way home I called Simi Valley Ford and told them I was having my Fusion towed to them to call my cell # once it arrived. When I got home that evening the tow truck driver called me and said he got the car started and the battery is charging come by and pick it up. My son took me back to work and I could not get the car out of the park position so the tow truck driver sent me back home. When I got home the second time I got another call from the same driver stating he could not tow my car with his tow truck and another type of tow truck was needed. Finally my car was towed to Simi Valley Ford the next day.  This is where the nightmare starts. I did not receive a call from the service department until I called. They said because I didn't have an appointment it would have to wait until the next day. I gave Eric my cell # and asked me to call me back with updates. Another day went by and no word from Eric. The next day Eric called my wife asking her to authorize 1 hour to diagnose the issue without letting her know the $110 per hourly rate. I quickly called Eric back and asked him again to always contact me on my cell # not to bother my wife with calls.  I had to do remind them on several occasions on the rare event they called. Day 9 - Still have not heard back from Ford. I had left messages via receptionist and voice mail for the service department. Day 10- Finally received a call back from service stating that it would be approx. $800 to replace the electrical harness however they would like another authorized 1 hour to confirm. They finally determined that a rodent ate through my electrical harness. Day 12- Received a call from the service manager apologizing but they need another 16 hours to complete the job. Remember this is at $110/hour. At that point I asked if they provide loaner cars since its I have been without a car for so long. She said no. Longer story short: I received my car back 33 days from the time it was towed to Simi Valley Ford.  The dealership did provide me an Enterprise Car Rental for the last 7 days of the repairs per my firm request; however I had to pay the sales tax? I asked them to pay for my lease payment which the "Ford Company" approved, not the dealership.  When I did pick up my Fusion it was filthy dirty. You would think having my car for over 1/12 of a year they would have the common courtesy to wash it! Oh yeah...did I mention that I have bought and leased 6 vehicles from this dealership over the years! Not anymore. Do yourself a favor and do not patronize this dealership if you must drive a Ford. OMG...there's more. A week after I finally picked up my car I received a call from the dealership that my part for my car is in and please call back to make an appointment for it to be installed. So I did....I was a no show!   Disclaimer: This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain legally privileged and confidential information.  If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited.  If you have received this message in error, please notify the sender immediately and destroy the original communication and its attachments without reading, printing or saving in any manner.  This communication does not form any contractual obligation on behalf of the sender read more

since i moved to simi three years ago, ive been bringing my trucks here for regular service. they have always taken good care of me, and when it came to dealing with my extended warranty company, simi ford was on my side and helped expedite the repairs. i for one can not complain...except for the coffee in the lobby sucks. read more

To put this review in one sentence (because it's basically a short novel), Mark from Simi Valley Ford is incredible and I will never go anywhere else to get my car serviced! Story time: I purchased my Ford Focus SE from the Galpin in Van Nuys in March 2014. From the day I purchased it, the transmission has "shuttered" in between neutral-to-first gear, first-to-second gear, and second-to-third gear. Mind you, my car is an automatic- not a manual! I put myself on the "list" with Galpin to receive a new transmission when they (Galpin) received some in stock. Apparently, they are still back-ordered because it has been three years and I still haven't heard from them! (I personally followed up with them every other month for the first year of owning the vehicle to no avail.) So, fast forward to last week (December 2017). I moved from the San Fernando Valley to Simi Valley recently, and my car battery died while getting my car washed. I tried to jump the car, but the battery was absolutely destroyed and I was unable to get it to turn over. My boyfriend and I went to an auto-store, bought a new battery, and replaced it ourselves. (Well...he did; I just feel like I deserve a little credit for holding the flashlight.) The car turned on, yay! Until the screen that usually tells me how many miles I have until my gas tank is on empty starts beeping like an injured bird and said, "Transmission Fault, Service Required". Great. I figured that we needed to reset the settings to default (or something) since we replaced the battery. This is when my boyfriend dropped my car off to Simi Valley Ford for service. Before my boyfriend could text/call me to let me know he dropped my car off, Mark from Simi Valley Ford was calling me to let me know he was going to take care of me (and my car). He explained there was also a recall on the side passenger door's latch- that, of course, I did not know about- and he would replace that for me. He promised to keep me posted with every update until I was back behind the wheel, and he lived up to that promise! It was late in the day (probably about 4:00 PM), so I figured I would be able to pick my car up the following day after work. The following morning, I received another call from Mark, which is when he explained to me that my transmission AND clutch needed to be replaced. He said he wasn't sure yet whether or not the replacements were under warranty, but it was the first update he received and he wanted to call to give me the update. (Again, living up to his promise.) Within an hour, Mark called me again to let me know that replacing the transmission and clutch were both under my warranty, and that my car would likely be ready for pick-up the next day! YAY! The next day (day 3 for those of you not keeping track), I received another call from Mark. He explained that while replacing the transmission and clutch, the mechanic found an oil leek! He said this repair was covered by my "extended warranty", and had a small deductible. I tried not to sound too desperate, but I'm pretty sure I screamed, "Yes, please, do it!" Instead of rushing off the phone, Mark patiently asked me if I had any questions or concerns...So, he's obviously a gracious man! Then he apologizes to me (when he's the hero in my eyes for fixing my baby) and told me my car would not be ready until the afternoon of the following day. Day 4: I was expecting my car to be ready in the afternoon. Instead, I receive a call at 9:01 AM (I'm sure he had just gotten to work) to tell me my car was ready for pickup! Again, I basically screamed, "Thank you so much! See you soon!" I ended up getting a bit stuck at my office and was unable to pick up the car until the late-evening of the day. But, guys, THIS IS BASICALLY A BRAND NEW CAR!! There has been NO stuttering between any of the gears, the gas I put in it has lasted longer than ever before, and even my breaks seem to have been adjusted! To make this long story short: I sincerely appreciate that the services on my car were as good as Mark's customer service...which was awesome as well. Five stars!!!!! read more

Been hear several time to get various repairs done. Usually have to go back several time to get the repair done correctly. I no longer take my Fords here, but go to an outside shop. It is cheaper and I get quality work done. read more

Today we went to a couple dealerships and ended up checking out Simi ford. We were welcomed right away by a salesman named Loren who was very nice and helpful right off the bat. Told him what we wanted and didn't try to steer us away into something else. Got us the price we were looking for with the car we wanted. Couldn't ask for more!! Sales manager Henry Ford was awesome as well. Extremely happy with our service today and ended up getting a great deal on our ford escape! read more

Friendly but deceiving. Refused to honor a warranty. Passed the blame to the warranty company. Service department or sales staff would not help. I have since bought two new cars one from Simi Toyota and another from Galpin. The president of Simi ford even had a chance to help but did nothing. In the end they have already lost two possible chances to resell me cars. read more

Stay away from this dealership. It doesn't even deserve one star. Very disappointing first (and last) service experience with this dealership. Filled out an online appointment reservation last Monday with the Technical Service Bulletin (TSB) noted in the remarks; was given an 8:30am Wednesday slot (this morning). Was there at 7:35am. Got a call at 12:01pm saying my car would be looked at around mid-afternoon as they were pretty backed up (high volume of vehicles being serviced). At around 4pm, still no word; I called up for shuttle service as I was told that shuttle service will stop at 4:30pm. Called back at 4:32pm because nobody had called me back; at that same time, the service rep called and left a voicemail. The guy called again at 4:49pm and reiterated what he said in his voicemail; it would take 2 days for my car to get fixed. I asked him what exactly needed to be fixed for it to take 2 days when the TSB stated that the longest time for the most complex operation would only be 7.6 hours (a simple reprogram would only take 1.1 hours). The guy said he'll ask the mechanic and call me back. He called back and said it will take a week now because they have to order the part; I asked which part and he said he'll ask and call me back (again). He called back and gave me a part number that was wrong for my car (according to the TSB). I told him 2 things: (1) he first told me it would take 2 days for my car to get fixed and now he's saying it'll take a week to get the (wrong) part, and (2) I specifically put in the TSB number in my online reservation application to give them a heads-up on what my car would probably need. He said he didn't talk to the mechanic yet when he gave me that 2-day window and didn't know that a part still needed to be ordered Talk about incompetence and lack of communication at the expense of the customer. I told him to just send for the shuttle (which arrived after 30 minutes for a 3-mile drive from the dealership to my house) and I'll have my car serviced somewhere else. I know warranty repairs are not a priority for dealers as they don't get paid as fast as they want to by car manufacturers but this is just ridiculous. read more

This dealership just sucks...plain and simple. Everyone is rude, uninformed and extremely unorganized. I wouldn't recommend this place to anyone! Also unwilling to lower the sticker price to make a sale. And good luck getting an appt for your due bill (problems with the vehicle upon delivery) issues to get resolved! You have to day an entire day off work! read more