Best Apartments in terms of locality, maintenance and the Front Desk staff especially Laura is just…read moreawesome and so helpful. You got a problem with anything in the apartment or any service issue - just name it and they will go all the way to make it a pleasant experience for you and before you will know, your problem is gone. With the new LED lights, Dog park, new postboxes and all those wonderful look and feel to the complex, its a wonderful experience to stay in here. Good going team!! Keep it up :)

Worst apartment condition I've seen when I moved in, the unit was infested with roaches and someone…read morehad left marijuana in the cabinets. It hadn't even been cleaned. When I told the leasing office, they offered me another unit but it also had a bad roach problem. The bugs never really went away, just became less prevalent. There has also been a problem with cars being broken into since I've been here, which has been 1.5 years. There's security gate is usually not working correctly or just left open, leading to cars actually being stolen at some points. There is a trash pickup service but they basically don't follow their own schedule, which leads to fees and piles of trash being neglected for long periods of time. This place is also expensive for what it is and what it offers, I never felt like I was paying an appropriate rate based on what I've seen others pay for their apartments

This is honestly the worst apartment ever. They've got cockroaches, the place smells bad, and the…read morewalls look like they just painted over everything to hide problems. Parking is a joke--you get charged a lot, told to "move your car" if it's not perfectly parked, and even if you park outside, you'll still get charged. Total scam. Trash? Same thing. They barely pick it up, and when they do, they have a million rules. If you mess up even a little, it's a $200+ fine. Management only cares about money. They act nice, but behind the scenes they're scammers charging for everything while giving you nothing. Don't waste your time or money living here.

Lovely apartments, decent rent, great location! The ladies in the office Erika and Heather are…read moreamazing and helped tremendously with everything. I'm excited to be starting over here!

Let's be clear, Arc at the Grid doesn't enforce rules, they target people…read more I was issued a violation over greenery on my balcony something other tenants have had for months with no problem. When I brought it to management's attention, I was dismissed. No explanation. No accountability. Just more threats. This isn't about "community standards." It's about selective enforcement, intimidation, and unprofessional management. I asked for policy clarification, ignored. I asked why others weren't held to the same rules, ignored again. So I filed complaints with HUD, the Texas Attorney General, and the BBB because someone needs to hold this place accountable. Then suddenly after being reported they sent out a vague, blanket email to all tenants on July 31 with "policy reminders." That wasn't about clarity. That was about covering themselves. You don't get to bully tenants, ignore serious concerns, and then act like you're doing the right thing once you're under pressure. That's not accountability that's damage control. To any current or future tenant: KNOW YOUR RIGHTS. Keep your records. Don't let this management intimidate you or gaslight you into silence.

PARKING SUCKS. My stars - the place is beautiful but there isn't even room for the people who live…read morethere to park. Did anyone think out the number of people/cars per apartment? Visitor spots and elec spots never used - but residents can't find a spot.

I want to share my experience so other residents are aware and pay close attention to their…read moreaccounts. I have encountered a significant billing issue caused by an internal accounting error that went identified and unresolved for over a month. Despite providing documentation and attempting to address the issue directly with onsite management, I was told I am responsible for paying the full amount rather than the error being corrected. What has been the most frustrating to me is the lack of transparency and accountability. Clear explanations were not provided, and the responsibility was shifted to me even though the issue originated internally and from no fault of my own. I have since tried to escalate the matter to the regional manager of the property for review. I strongly encourage current and prospective residents to carefully review their ledgers each month and advocate for themselves if discrepancies arise. This situation has caused unnecessary stress and could have been avoided with better communication and oversight

Residents and/or visitors are using the front landscape as a cigarette butt disposal. Very…read moreunsightly to see. Maybe the landscape crews can remove as part of their daily site checks.

Cat infestation!!!! Stray cats every corner & it doesn't help that these neighbors are feeding them…read moreeither. My dog & I just turned a corner & he got attacked ! My dog is so friendly and did nothing other than pass by & we got attacked. Keep your dogs on a tighter leash in case you walk them you might get jumped by a cat. Apartments said they've contacted animal control on several occasions but no luck. I've also contacted them myself & they're no help. If you have kids or other pets be careful walking around, bc they're feral ! The photos posted here at not accurate or even close to what this complex looks like btw, yall need to update it.

horrible expierience with black mold. reported to maintenance numerous times eventually , specific…read morespot where black mold was found just painted/caulked over. fast forward 2 months cat now has chronic bronchitis and wife is hospitalized. Had mold testing done, 3 different toxic molds present in our townhome, including black mold. Townhome now doing every possible thing they can to take down reviews and shut me up. Fast forward 1 more month and we have a dead kitten now but thankfully gotten out of this hell of a home. Town homes still trying to shut me up. You better go have mold testing done if you live here. You will see it in smaller pets animals and small children first, do not hesitate. IT MAY SEEM LIKE HARMLESS ALERGIES BUT IT ISNT AT ALL.

Daniella is a very bright and professional with the leasing process I highly recommend these…read moreapartments . Love love love

If you want to pay the price of a luxury apartment, but live in a slum, this is the place for you!…read moreThe complex is covered in dog poop and mud. PERLA IN THE LEASING OFFICE ACCEPT BRIBES! If you slip her a $20, she will waive your late fees and expedite your maintenance requests. Nora the manager is a literal bruja and needs to fly away on her broom!

Well I've been here since January the staff lies to get you locked in and nothing happens. We gave…read moreno grass around our building and every time it rains the muds slides into the parking lot. My dishwasher has not worked nor is it screwed in to place it moves. The staff sucks in customer service. They can't fix anything but be late with the rent and best believe they will be pounding on your door. I live on the second floor and upstairs I have a bunch of elephants that make all sorts of noise at all times of day and night but the office doesn't care downstairs I have Mike Tyson and Canelo fighting every other night. This apartment complex is ghetto! Also since January there has been at least 2 managers here. Run away before you get trapped. I was forced to give one star. Oh yeah the staff is very inconsiderate especially when you get sick. This apartment complex needs help!

If I could leave 0 stars I would. The water is constantly…read morebeing shut off EVERYDAY + never having hot water and when you call they give you the run around for 2 whole weeks. They will turn it back on for two days and then boom no more hot water. Quick to ask for their rent money and give you an eviction letter if you're late 2days. People are always breaking into cars during night/day. Someone broke into my apartment on the first day I moved in and stole all my food. It's been a year and people are still trying to break in , they recently broke my window lucky I had a dresser covering the window. I bought surveillance cameras because the main office is useless. Don't move in to this junk apartments. As soon as my lease ends I'm out. My roof also has been leaking " repair guys" have fixed it 7x. They do half a**ed jobs. It's still leaking. Dishwasher in unit doesn't work also the plug connections. Spend your money elsewhere

DO NOT recommend. It's not what it looks like online they have list of County violations, it's…read moreinfested really bad and no working water, no working gate they're really rude and disrespectful. No working compliance no renovations it's literally falling apart from the inside and OUT!!

Dando mi opinión respecto al trato del colectivo terrace at Sam Houston…read more Pues diré que es un colectivo muy eficiente y profesional con muy buen trato hacia los clientes Por lo que estoy muy complacido de ser cliente del condominio Al igual que sus trabajadoras Brenda y Estefany Que siempre son muy atentas en su trato Total recomendación

Despite the other comments about the community, I have had a good experience here. From the first…read moreday I arrived asking for an apartment, they were very friendly. I arrived looking for an apartment urgently due to a family problem and they helped me find something quickly since I have two children and the only option left was to stay on the street. They explained everything to me very clearly, they are honest when explaining things to you. I have been here for 1 year and I just renewed for another year. The community is very familiar, most are Hispanic but no one feels excluded, we all try to communicate.

I did a tour for this place it was mold all in the bathroom I asked was that going to be fixed or…read moretook down because I had a baby they replied yes everything will be cleaned before you move in ... I moved in 2 days later the apartment was the same still dirty wasn't swept or moped and there was still mold I went right to the office and complained .. they said someone will come out and fix the apartment up and remove the mold .. I left my apartment because I didn't want my baby around MOLD .. (there was also lots of roaches on move in day ). After I came back to see if the mold was gone I walked in on the guy spray painting over the mold not doing anything to fix it besides spray painting over it .. I immediately asked for my money back and to move out since we haven't even been there for 48h they kept begging for another chance and to move our units so we gave them another chance and for them to move our units ... They moved our units across the street at there other property called BUENA VISTA so it's BUENA VILLA AND BUENA VILLA .. not even a week pass there was baby mice running all around our apartment and I know this because I have cameras around my apartment because I have a 4 month old baby , they did nothing to fix the problem and now I'm patiently waiting to see if I can be refunded 1500 dollars which now I feel like was all a scam because they knew they had mice and roaches DONT MOVE HERE ITS VERY VERY BAD , I should have listen to the neighbors that was also about to move out .. they are very nasty and there POOLS never open they are very rude and it seems they are racist also .

It is a decent place to live apart from the rent being cheap, there is a very good family…read moreatmosphere,