1. 1879 at the Grid

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Stafford, TX

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1879 at the Grid

2.5 (18 reviews)
Closed • 9:00 am - 6:00 pm

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To anyone considering moving in, don't. Take your money and run. I never write reviews, but my experience here was so exceptionally disappointing that it has compelled me to warn anyone who even considers this place as their next housing option. The management of this apartment is astoundingly incompetent. In my entire life, I have never met a team who is so incapable of handling even the most basics of their jobs. There have been countless administrative errors; their email response time is terrible; and while their maintenance gets the job done, it is always at the cost of causing other problems in your unit which are extremely inconvenient or straight up extremely costly. Altogether, their mistakes have cost me essentially one month's rent worth of bills. All of the above-mentioned errors are extremely costly to the renter, yet they refuse to take responsibility for even when confronted with irrefutable evidence. In the manager's own words, my experience is very common and "happens to a lot of other renters here," yet they brush all responsibility under the rug by repeated ignoring, then straight up refusing, to handle the situation with no credible explanation as to why. In addition, they said that my lease is three days longer than what is written in my contract, and since rent is proprated, that would have been another error costing me hundreds. The front desk lady lied twice to me about the manager's availabilty when I tried to see her in person. All of their emails have countless grammatical and spelling errors, as well as general nonsensical wording that shows their absolute lack of care and attention to their jobs. Attached is an email I received from the manager in response to an erroneous three day extension of my lease contract which I never agreed to nor signed off on. I have attached as demonstration of the quality of work ethic which you can expect to encounter if you choose to live here. I have already put more effort into writing this review than any member of their management staff puts into any email that I have ever received from them. No words can express how deeply disappointed and amazed I am that this quality of work warrants employment.

I would like to share my 2 years of living at 1879 at grid so that new tenants may get some useful information. First of all, I moved in when this community opened in 2010 when JLB was the management. My overall experience was overall satisfactory, but in late 2021, RPM took over the JLB. When JLB was the management, they cleaned the grills and community places every day. But now RPM never cleans the grill. Another change was they tow cars without warnings. I had my parking sticker on the passenger side, but still, it got towed saying this should be shown in the front window. Would this something they can give the warning, instead of actual towing? Lastly, I moved out due to re-location. I got the bill of ~$1600 that includes carpet cleaning ~$450, Painting ~$594, and Unreturned key FOBs $150 (even though I put my fobs on the countertop, Picture attached), and Changing blind exchange fee ~$320. Yes, after 2 years of living, some normal wear and tear is expected and may need professional cleaning. But I am very upset and surprised with this bill that put 100% charge on the tenant. Even, on my move-in checklist, I marked there are several carpet staining which I didn't bother since this doesn't cause any trouble on routine daily living (Picture attached). Also, yes, some areas in the walls need a touch-up paint, but I don't understand why I am asked to pay the paint cost of the whole unit, not partially. Overall, my living experience was good and the community does have many facilities including a swimming pool, lounge, and fitness center. But after the management changed, it seems their goal is to make a profit from the tenants. I just wanted to share my experience so that future tenants who may consider this community should know what to expect.

Thank you for your response. It has been a week since the review was posted and I've received no response. Again I am willing to pay these charges if the claimed charges weren't present prior to the move in pictures. I understand it is a third party entity enforcing these charges so it's not fair to review the apartment establishment so low, considering I would've rated my living experience solely with 5 stars. However, the communication has been nonexistent and this matter has been postponed too long by RPM. I am requesting simply clarification on these charges to get this matter handled with and they are unable to provide that. I'm forced to express my honest experience through the Better Business Bureau. Attached are the emailed automated replies with no human response. Dates shown

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Ask the Community - 1879 at the Grid

1879 at the Grid - apartments - Updated October 2026

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