I'm going to give 2 stars because my pickup in Bakersfield was great. I confirmed my round trip…read morepickup the day prior to leaving. Joe the driver called prior to arrival and was great and had no issues and was dropped off in Santa Clarita for a medical procedure. My pickup the following day did not go well. I guess you should say I was GHOSTED and never received a call after multiple calls and text. I waited 2 HOURS and ended up paying for an Uber to drive me back to Bakersfield. The only reason why I killed two stars is because my initial driver, Joe what is great. I actually called him while waiting for my other pick up and I was not on his schedule and he was already on another trip, and I would've had to wait even longer as he was willing to pick me up. No lack of communication with the owner after having initially spoken with him and confirmed with him just blows my mind! I work in customer service, and I have never experienced anything like this. I was literally stranded in Santa Clarita after having a medical procedure, which is why I chose his service so that I would not have to deal With the stress of taking a bus. I know others who have had a good experience with this "company" including my brother, but I would never recommend them to anyone. I try to support my community, but not this company. Should've figured by the lack of website something was not right and I did not look at Yelp prior to contacting the owner.

I rode from Bakersfield to LAX with this company and didn't have any problems the first time. They…read morewere about 20 minutes late, but I didn't miss my flight or anything. My return trip was another story. After arriving back at LAX from an overnight flight from Chile, I could not contact anyone. I was originally told that I would be picked up shortly, then calls and texts went unanswered for hours. No rental cars were available for one way drop off to Bakersfield and Uber was almost $200. I was finally able to get another private shuttle service to get me back home after waiting almost 6 hours. It cost me twice as much as I had planned on. I thought I'd give them another try today. My son-in-law was leaving Bakersfield to ship out to Boot Camp with the Army. I confirmed a pick up time of 3:30 am. When no one arrived, we texted at 3:40. No response. We called at 3:50. No response. I called 5 more times as I got ready to make the drive myself. Still no response. So I drove him to LAX myself at 4:00 am. It is 11:00 and I still have gotten no response to any calls or texts. Do not make the same mistake I did and give them a try. It is not worth the stress!! DO NOT RECOMMEND. If I could give a negative rating I would.

This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

Used these guys twice now for late night/early morning trips to Meadows Field. Safe, helpful and…read morethey arrive prior to your stated time. Shout out to Miguel for being a safe driver and keeping my older parents comfortable and entertained. We appreciate you more than you know!

Don't waste your time with taxis. They tried to charge me $30 for a trip from Costco Panama ln to…read morethe valley plaza mall when Lyft charged me $8.50

Passing through Bakersfield with our RV, we spent one delightful night at River Run RV. River Run…read moreis very well operated, with beautiful restrooms and showers. While in Bakersfield, we wanted to try a local Basque restaurant. Locals suggested "Wool Growers". We called Bakersfield Taxi to deliver us to and from the restaurant. Our driver Jose arrived early on both trips. We could not be more pleased with their service. No mistake about it, this company has their act together.

Saw the single glowing one star review and thought I will give these folks a shot and if they do a…read moregood job give them another 5 star review. Was Promised cab in 20 minutes and at 30 minutes called and checked in they said it was going to be 10 more minutes. So really 40 minutes. Made a lame excuse about traffic and did not apologize. There is not much traffic in bakersfield in the early morning. Did not call and tell me they were running late. And on top of that when I expressed my displeasure they hung up on me. The person handling the calls has no people skills. Did not answer the phone with the name of the company. Did not apologize. Just seemed frustrated that she had to deal with customers. I like to give the little guys a shot. But was a mistake this time. If it is going to be 40 minutes tell me. 40 minutes would have worked for me and I wouldn't be stuck standing out in front of my building not keeping the taxi driver waiting. Final wait time 50 minutes They charge $2.75 a mile Did not tell me over the phone that it is cash only. I got lucky and had some cash. But usually wouldn't have had enough to cover the tab.

Had a number of trips to and from Oxnard and LAX. Always had the cell phone number for the driver…read moreto check in whenever needed

Cancel whatever driver resv you have right this moment, and book with Getting Out!! Tony is…read moreawesome!! On time, safe, reliable, professional, courteous. Locally owned business, so he knows all of the particulars of getting you safely out of Ventura County and back home again. We used his services for a 4:30am ride to LAX, on time and ready to go. Again, upon our return a week later, same level of service. He even contacted me at my connecting airport to advise he was tracking our flight and would be there at the appointed time. All our business will go to Tony from now on. Full-Size Black Suburban; so plenty of room for the family and a nice relaxing ride.