I came to the resort for the first time this past weekend for a work conference. I arrived later in the evening and check-in was super easy. Once I got to my room, I was very happy with how clean, spacious, and modern the room looked. During the conference, the meeting rooms were comfortable with great acoustics. I didn't do any of the golf activities or go to the spa. The resort is about 15 minutes from downtown Napa, and that's where I spent my time outside of the conference. read more

Every time I come to the Silverado Country Club, whether it's for my Sunrise Rotary club meetings on a Thursday morning at 7:00 am., or for a party - I am always very impressed. The staff is amazing! The food is amazing! The ambiance is amazing! You need to come and check it out. Tell them Julianna Hart sent you! read more

Silverado Resort - Cigar case and ATM machine - Resorts Near Me - Napa Valley, California

Their customer service is the worst I've experienced. I called multiple times to sign up for an exercise class, but nobody picked up. When I showed up at the reception, they sent me to the spa to register, but there was no one there either. Eventually someone showed up, but they were quite rude and simply told me to go to the class, without any instructions or explanation of how the signup process works. In the end, I just walked into a class. Everyone there said they were dissatisfied with the service because everything feels disorganized. Staff keep routing people around, but no one actually helps solve the problem. At least the class itself was nice. The instructor was very patient, even though the staff didn't help much with the sign-up process or provide extra gear. Both the hotel and fitness receptionists had an attitude. Some club members even said the service here is rude. I'm very surprised and honestly a bit sad about the experience. read more

Friday nights are for music at Silverado! 6-8pm with the doors open to hear music and the view of the golf course is amazing. Great casual vibes to kick off the weekend! Kellee Marie.com rocks it. Would love to have her more often. The onion rings a sauce are exceptional! read more

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Wow I'm really surprised at the 3 star reviews! This property is gorgeous and the suites are lovely. The spa is truly amazing and serene and relaxing and the food and service is top notch! I couldn't ask for a better birthday getaway, and I can't wait to go back soon! read more

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We had a nice stay at this resort, which occurred through a work conference thus I can't comment too much on the price. The staff were friendly, the room was very clean and spacious, and the resort grounds were meticulously maintained (albeit it is a golf course). I myself do not golf, but it seemed my colleagues very much liked the course. The walkways are nice for a walk and the pizza eatery was also tasty and reasonable priced. read more

We had a very pleasant stay here! Was here as a guest for my sister's conference that was hosted on the grounds. Upon driving in, there's a grand front yard with main house that makes for a dreamy estate entrance. It's a large property with various markets, restaurants, and bars to explore. Centrally located in Napa where driving to other destinations was only around 10-20 minutes. Upon arrival to our room, there was a bottle of wine which was a great welcome gift, very fitting for Napa! The room was large which included 1 bedroom, 1 kitchen area, and a living room with circular dining table. We were also able to request a cot which was useful with the kids. The room is very bedroom centric where the bathroom and the large private patio is only accessible through the bedroom. Some updating would be useful with living room furniture and the cots. I unfortunately did not take advantage of all the amenities such as the golf course or spa because I was on babysitting duties, but we did utilize the pool (there's 2) every day which was clean and towels ready everyday. The weather was on the colder side so the hottub was nice! One of the pool entrance doors was not opening with a key card so a little bit of an annoyance to have to walk to the other side to get in. We did spend a lot of time by the front yard and the market deli which has good breakfast/lunch options and woodfired pizza for dinner! read more

Silverado Resort - Resorts Near Me - Napa Valley, California

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We visited and sat on the back patio, which made for a nice atmosphere. The truffle popcorn was awesome, and the hazelnut chocolate cookies were pretty good too. On Friday evening, there was nice live music performed by a solo musician. read more

Came here for my company's offsite, definitely enjoyed how spacious and nice the rooms were! The food was also pretty OK! Beautiful resort read more

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** Parents Beware - Serious Safety Concerns With Baby Accommodations** Silverado has usually been our go-to when visiting family nearby, but this was our first trip with our 7-month-old. I called the reservations line instead of booking online so I could ask a few questions about traveling with a baby. I specifically asked if they provided cribs and was told, "Yes, we provide cribs, no problem." We even upgraded to a larger room so I could have a sink and fridge for pumping, so this was not a cheap stay. At check-in we were told a crib should already be in the room and to let us know if it wasn't. A bellman couldn't get our door open, so we stood outside with our baby for about 10 minutes waiting for security. When we finally got in, there was no crib. One was brought about 15 minutes later. **Crib issues:** The mattress sat almost on the floor and was so low that only my husband could easily place our baby in it. It was also a mini crib, which I wish they had mentioned when I called since I only brought a full-size sheet. The biggest issue was that the paint on the crib was chipping. It looked extremely old and heavily used, and chipped paint is dangerous. I didn't notice these issues until after dinner when the baby was ready for bed. Since she was already asleep, we assessed the risk and assumed she wouldn't touch the sides, but I barely slept. Middle of the night I ended up picking her up and holding her until she woke up. The next day I called and asked for another option. They said they only had pack and plays. My baby has never slept in one, but they brought it anyway. **Pack and play issues:** It was tiny, old, stained, and would not lock into place, which was another safety issue. I called again and was told that was all they had and that the head of housekeeping would call me. I never received a call. My husband and I ended up finding our own solution for the remaining two nights. At checkout I told the manager because the crib's condition felt unsafe. He apologized but offered no compensation or concession and said housekeeping would call me to better understand what happened. That was two days ago and I still have not heard from anyone. Parents beware. This resort has always seemed family friendly with pools, summer concerts, and kids golf lessons, but it is definitely not baby friendly. Unfortunately it is no longer our go to when visiting family. read more

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This is my second time attending an event at Silverado Resort. Wow, this place is nice. All the staff were so friendly. The food was great. Previously, one of our friends got a room and we all loved hanging out there. They also have weddings here. Great job everyone at Silverado Resort. read more

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Funny story. Had this place booked for a long week of wining. The idea was five of the best vineyards. One day on, one day off. Ten days total. Then...DUM, DUM, DUM, I drank from a bad bottle. It amounted to a full-day wine headache. Nope, no more for a while. So, I cancelled. For now. Here's why the Silverado chapter of the story is five stars. They had a great cancellation policy. It's on the list, just down the road when a whiney wine outcome isn't in recent memory. read more

Went to an event on a long weekend in Napa at Silverado Resort. The resort is so quiet and peaceful. Love watching the sunrise on tranquil morning walks where it seemed like I had the property all to myself. Fun to meet one of the presenters and talk to him as we walked to The Mansion. Our room was huge. So much space for one couple. The one bedroom apartment had a full kitchen, dining table, and a large living room and bedroom separated by a sliding door. The balcony overlooking the golf course was the entire length of the condo unit. Nice to have eco friendly aluminum water bottles replenished on a daily basis. Took the complimentary bottle of wine home to share with friends. The reserved parking spot was great. The food was good overall. Breakfast was similar each morning. Would recommend adding a few more healthy options. This is California after all. Lunches and dinners had good choices, too. They were nice to make an alternative dish for us minus the shellfish. Make sure to list what is included on the buffet either completely or not at all. (Chicken wonton soup that has pork wontons should be listed as chicken soup with pork wontons.) They did run out of desserts due to people at the conference piling their plates, but probably did not need that anyway. Loved dinner and wine tasting under the oaks in The Grove. Would be scared to look at the open bar tab for the long weekend. Surprise that with all of the liquor flowing that only one bartender seemed to know how to make mocktails. (Thank you Yelp for all of those virtual classes during the beginning of 2020.) Location is a short drive to other spots in Napa Valley. Check out the Gordon Huether Art Studio down the road. Art Matters. read more

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Silverado Resort: Disrespectful, Dismissive, and Operationally Incompetent This was one of the most disappointing hotel experiences we've had, not because of a single mistake, but because of a pattern of neglect, poor judgment, and complete lack of accountability. My wife decided to book a stay here for my birthday. We stayed for three days two nights. Before arrival, we clearly communicated religious requirements. As Muslims, we explicitly requested no alcohol in the room and no pork products. This was acknowledged. When we checked in, the room contained wine and a charcuterie plate made up of pork products. That alone shows either the request was ignored or not taken seriously. On top of that, there were four to five cigarette butts on the back door patio present and a faint smell of smoke in the room, which raises serious concerns about cleanliness and room turnover standards. We gave the resort time to make this right. We waited multiple days. Nothing meaningful was done. The situation escalated when we returned from breakfast and discovered that neither of our key cards would open the door. We attempted to call the front desk from our phones. No one answered. We left a voicemail. No one returned the call. The lobby is not close, and during active Northern California winter storms, we were left standing outside in the cold. We eventually had to flag down a housekeeper, who called security to unlock our door after a significant wait outside. This should never be the guest's responsibility to fix. When my wife finally reached someone at the front desk, the response was dismissive and defensive. She was talked over, not listened to, and offered a generic credit with no real acknowledgment of what had occurred. The proposed "solution" was that we should come back again in the future and let a manager book the reservation personally. That is not a resolution. Asking a guest to reinvest time, money, and trust after being disrespected is not accountability. This experience showed a lack of cultural awareness, poor guest support, and an alarming inability to handle basic service recovery. When something goes wrong at a luxury resort, the response matters more than the mistake. In this case, there was no empathy, no urgency, and no ownership. If you value being heard, having your requests respected, and knowing that staff will actually respond when something goes wrong, I would strongly recommend staying elsewhere in Napa. There are too many quality options in the area to accept this level of disregard. read more

I was a bit hesitant to stay at Silverado, because it had a bit of a reputation for being dated and run down. However, I had heard that they were doing renovations over the last few years, and from what I could see, it looked lovely! We stayed here for three nights mid week and had a great time. Unfortunately, we didn't get one of the updated rooms, but in all honesty, everything was so clean and comfortable, that I didn't mind. The grounds were beautiful and well maintained, and we enjoyed just walking around in the sun with a nice cocktail and then heading over to the pool or a restaurant. One note I will put is that it is very family friendly, which in my opinion is a good thing, but there were a lot of young children monopolizing the pool, so be prepared for that. In addition, the price for the room was very reasonable for Napa, and it was a short Uber ride to downtown Napa, Yountville, and many good wineries. We will happily stay here again and recommend it to anyone looking for a more casual resort with reasonable prices and a family friendly atmosphere. read more

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I recently stayed here as a fun relaxing getaway. I booked a standard King Room. The property itself is beautiful. Not too big that makes it unwalkable but big enough to not feel cramped or that it's overrun with people. They have plenty to do on property and a lot of sitting areas both in and outside that make it so you can park yourself anywhere and be comfortable. Our favorite was the courtyard at the spa, so comfy and quiet! The staff were all friendly and provided exceptional service. Always willing to help with whatever they could. Our room was the only reason I took a star off. In all of my research, including the property website, there wasn't a great picture of the standard rooms (just the suites). The standard rooms are pretty small. With two people in the room it was pretty tight to be able to move around with our luggage in tow. There's a lot of positives to the room like nice patios, a mini fridge and they were very clean. I'd stay again but only if I get a suite, otherwise I'd probably try some other properties. read more

The resort is stunning. Different from your every day hotels they have cottages scattered around a meticulously maintained golf course. The staff were professional and friendly, food was delicious, and the beauty of the property never ceases to amaze. It was so pretty I kept taking pictures of the grounds and never actually took a photo of the cottage. It is located outside of downtown Napa, but not so far that you can't go into town and enjoy the day. read more

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Silverado Resort truly exceeded all expectations every detail of my stay was nothing short of exceptional. From the warm, attentive customer service to the beautifully appointed rooms, every moment felt luxurious and well-curated. Brunch at The Grill was absolutely phenomenal and easily one of the highlights of the trip. I celebrated my birthday here, and the staff made the experience feel incredibly special for both me and my guests. From the moment we arrived, we were taken care of whether it was seamless transportation around the property or ensuring we had everything we needed to feel comfortable and cared for. This resort is the definition of peace, elegance, and refined hospitality. I came for the vineyards, but found myself wanting to spend more time simply enjoying the serenity of the resort. If you're looking for a luxurious and tranquil escape in Napa, I can't recommend Silverado enough. I'm already planning my next trip and this time, I'll definitely be staying longer. Shoutout to Charles (golf cart driver and bell hop) his service was amazing. Thank you Silverado for an unforgettable experience. Loved loved loved read more

Silverado Resort - Main Entrance - Resorts Near Me - Napa Valley, California

This is for the pool specifically! My friend's dad is a member at Silverado and so we go to the pool often, Prescott and Cheyenne really made the pool experience so amazing! They're incredible - if you need a drink they're on it, if you need food - say less. Highly recommend their carnitas or barbacoa - soooooo good. And their strawberry lemonade spritz? Game changer. We love their vibe and I'm so glad we got to have them around! read more

This is extremely unbelievable disappointment for my daughter who is celebrating her milestone birthday. We walked in with strong smell, I expressed my concern right away, according to the staff member who walked in with us is due to new carpet, but I attached the photo of the condition on the floor, there's no way this is new carpet, and walked into bedroom, accouter three spiders in shower, next to bed and another giant flying spider in living room as photo shows! The spiders were different colors, and I really do not know what kind, are they possible poison or not. The condition of the room is unacceptable to any stander! I am sure no parents will be happy to take chances with the spiders in the room or possibly take any bugs home with them. I am extremely disturbed and hoping that the reviews will help with management team fixing the issue for others in the future! read more

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Silverado is a wonderful resort located in Napa. We booked their one bedroom suite which came with full kitchen as well as two private (one enclosed) patio. The property has golf course, and tennis courts. We saw families with kids on the property as well as guests with dogs (dog friendly). The rooms were clean and it was funny to run into housekeeping staff on their golf carts. Bed was on the firm side but comfortable. Front desk was located inside the mansion. The staff were really friendly and parking was free and abundant near the rooms. Would stay here again if opportunity presents. Highly recommend. read more

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Very welcoming staff. Well appointed room (ir studio suite/king: had back yard, kitchenette, microwave, fireplace). Best thing is bathroom sink area is well lit--anyone who puts on make up can appreciate. Nice cotton towels and bedding. All extra amenities such as shower cap, quips..., you need to ask for, including the presto log for the fireplace. Front desk staff is on the inexperienced side and the concierge not the most polished. read more

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Great experience with our group during a winter visit to Napa. Rooms were fantastic -- more like a one-bedroom apartment than a hotel room, with plenty of space to work and relax, a wine fridge (it IS Napa...), comfortable beds, etc. The grounds were beautiful, despite some construction going on. Staff was friendly and helpful, and all the meeting services went smoothly. We do a lot of meetings, and generally things here were better than most. Food was also very good, and well above average at multiple meals, both at our group breakfasts and lunches and in the restaurant. Bottom line -- I'd definitely recommend Silverado for a visit or meeting. It's not a new facility (if you're hung up on that), but they do everything a quality hotel is supposed to do, and do it well. And if you eat in the dining room -- get the carrot cake for dessert. Amazing. read more

My husband and I celebrated his bday by golfing at Silverado North golf course and spent the night at the resort. This was not the first time we golf or stay at SR. Silverado resort never fail to impress! Everyone is so professional and courteous. They all make our experience a great one. We truly enjoy the calming atmosphere and beauty of the premise. We look forward to returning and try the new Spa! read more

Great stop for a quick bite and a great view!! Sat on the patio with the fire pit overlooking the main house. The Caesar wrap was perfect!! read more

Silverado Resort - Ceasar wrap and turkey Brie - Resorts Near Me - Napa Valley, California

This resort is really huge! It's nice but definitely spread out like a huge compound. We found out most of the units are privately owned they are little condos and people can rent them straight through the property or they can use air b and b which is good to know for future reference if we ever decide to stay here. Honestly for what they offer and the price I doubt it's really worth it. Rooms are super small unless you book a suite. But overall the rooms are really nice and updated. They need central a/c especially to be in Napa you would think so but nope wall units. We were a little disappointed and next time we will more then likely stay in a hotel in downtown on first street. It sucked too that they were setting up for the jazz festival so we had to park a lot further than where our room was. Only the suites get a parking spot in the stalls. So that was very inconvenient and none of the staff told us. So there was a-lot of construction sounds and loud banging which made it hard to just sleep in and relax. I did like that they have a shuttle serve via golf cart at your convenience when you want to get around the resort grounds but honestly that's the best part of this place. Hotel food was meh and pricey. Staff was very friendly which was great but honestly for the price we will pass next time. read more

Silverado Resort - Entry with golf course view - Resorts Near Me - Napa Valley, California

We are leaving this "resort" today. The room we stayed in was 689. It had a door to another unit where you could hear everything. The other unit had two kids who were loud and up very early. This romantic getaway was ruined by this awful room. I've stayed at nicer Holiday Inn's with more privacy. The room is also very very small and in need of a renovation. Will not be back. To top it off at check out-they did not seem to care about my concerns, and said that maybe the door was missing a sound barrier. Makes no sense. Do not stay here. read more

Great conference meeting space, good food, awesome service. Cottages are clean, quiet, and comfortable. read more

Silverado Resort - Golf course view from the back patio - Resorts Near Me - Napa Valley, California

Silverado had lost its heart and soul. It has become a conference center with mediocre food and a just ok vibe and amenities. If you have a conference there I guess it works but would not recommend beyond that. It's sad because it used to be a real destination. No longer. read more

I come here yearly for a conference and there's always issues with block rate booking and the quality of the food. The conference has decided to have their event elsewhere. When I called to discuss my group's issues before posting this review they repeatedly said a manager would help or get back to us but they never happened (even after a week). It's disappointing given the price point and location. read more

6:00pm After the golf tournament on Sunday, Jax was superb. Through small talk he said he's only been here for a month but has exceeded all of our expectations in customer service as if he'd been working here his whole life. As someone who frequents resorts all around the world, Jax was world class. read more

**Absolutely Devastated - Horrible Experience at Silverado Resort** If I could give this place zero stars, I would. After driving four hours, we arrived at Silverado Resort around 4 PM, expecting a relaxing, romantic getaway. Instead, our stay has been an absolute nightmare, and I'm writing this review at 4:29 AM because I can't sleep from the frustration and discomfort. We booked a one-bedroom suite for one night, hoping for a memorable experience. What we got instead was a night of misery. The AC in our unit was broken. We called the front desk, and they sent someone to look at it. He came, supposedly fixed it, and we tried to take a nap, hoping to shake off the exhaustion from our drive. But we woke up around 10 PM drenched in sweat--the AC was clearly not fixed. We called the front desk again, and the same maintenance guy showed up, shocked that the AC wasn't working. He knew it wasn't working the first time! Yet, instead of moving us immediately, he offered to bring us a fan, unsure if we could be moved. By this time, it was already after 10 PM, and they finally offered to move us to another room. But who wants to pack up and move after a long day when all you want is to rest? My husband was too tired, so we accepted their pitiful offer of $100 off, no resort fee, and a fan. Thinking the night couldn't get worse, I went outside to cool off, hoping the open windows and fan would help. How wrong I was. It's unbearably hot, and my husband has woken up twice, soaked in sweat. Half of our bed is wet, and now he's moved to the living room to try to sleep on the couch. I called the front desk again, desperate for fresh sheets, towels, and another fan, but the girl at the desk claimed her hands were tied. I'm beyond upset. What was supposed to be a romantic weekend, complete with checking out their wedding venue, has turned into a total disaster. I'm so turned off by this experience that I can't even imagine wanting to return. The moment they realized the AC wasn't working properly, they should have moved us, not waited until almost 11 PM after we had to call maintenance again. This level of negligence is inexcusable. Now, I can't even sleep in the same bed as my husband, and I'm sitting here wide awake, regretting every moment of our stay. Silverado Resort, you have completely ruined what was supposed to be a special weekend. I am devastated and will never, ever consider returning. read more

Silverado Resort - AC went out and now there is nothing they can do. - Resorts Near Me - Napa Valley, California

Spent 3 nights at the Silverado resort. Was amazed at the dinner being SO PERFECT for this venue! Absolutely delicious.! The family had only outstanding comments on the service and the meal.. read more

We had a very pleasant stay at Silverado Resort and Spa. It is an absolutely beautiful location. The clientele seems to be a bit older and really really into golf, which is not our usual crowd but it was a nice experience overall. From the moment we arrived, their staff was incredibly attentive and welcoming. We had a nice gentleman drive a golf buggy in front of us to our parking spot and he then took us and our luggage all the way to our room. The driving us around seemed a bit overkill at first, but we soon realized it was not given how huge this property is. We were given a small tour, an explanation of the amenities and were asked if we would want a log for the fireplace in the room (yes!) which was brought to us 15ish minutes later. I had emailed the concierge with a question before our stay and received a reply in a few hours. All this to say they have awesome customer service. Our room was a junior suite and very clean and orderly. The bed was comfortable and we got a good night's sleep in. We also tried out the pool and jacuzzi area. The heated pool was not heated enough for us (granted it was evening and April) so we immediately went into the jacuzzi which was just right. We were also lucky to try out their spa. Even though we did not have a reservation beforehand, my partner and I were able to book separate massage appointments at the same time (instead of a couple's). Service again was of the highest care. My masseuse was incredibly kind and knowledgeable. Pretty sure I fell asleep at one point, that's how relaxing it was. Similar to the rooms, the spa amenities seem a tad outdated, but all was very clean. They had a shared space with a lap pool and jacuzzi. The individual spaces for men and women included a resting area (with coconut water, cucumber water and tea), restrooms, a locker room, showers, a steam room, a jacuzzi with sun/lounge chairs and a sauna. The quick drier thingies (to help dry your wet stuff) are in the restroom area and took me a while to find. The showers have soap, shampoo and conditioner available. The locker has a robe and slippers in it for you and you can easily close and open it with a code. The locker room also had a vanity with body lotion, cotton balls, hair products and a hair dryer. Towels were restocked very often as well as clean cups for the water. So why not 5 stars? - Needs updating. The rooms felt outdated for a resort, especially in terms of appliances and heating system. The heating blasted so insanely in the bathroom you almost wanted to shed off all your clothes to make it bearable to go to the bathroom. The spa also could use some innovation. - Real lack of vegetarian food offerings in the restaurant and room service offerings. The only option was the wood fired pizza but that one closed somewhat early for us as we had a later lunch that day. read more

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We came for a wedding, and wow, what an absolutely gorgeous resort with incredible staff! We had a lot of fun riding golf carts around the property. My only feedback is that our room (610) was too crowded; we barely had space to move around or open our large luggage. There was also a spider crawling in the bathroom... eeek. I think the rooms could use a bit of a revamp. However, I would still recommend this spot as the property and service were just incredible! read more

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I was hoping to have an amazing stay at this resort from reading all the good reviews and not worrying about the 3 stars it has. Well unfortunately I would give it a 3 stars as well. My husband and I stood here on a business trip and I was so excited thinking omgoodness Napa, wine country what a beautiful resort, so you can only imagine how much I was looking forward to seeing this place. First, yes the complex is beautiful no doubt about it, food was tasty, rooms where ok, problem I had with my room was the shower. The worst experience I've ever had with a shower, first day low shower, second day , the shower got lower and we called front office and it took them an hour and a half to come and try to fix it. Well, you can only imagine the frustration, day we are leaving, only drops of water and we had to shower with a wash cloth, smh and we have a 7 hour drive home, they tried to come and fix but we where leaving home already, a little too late don't you think. So make sure when you stay here, check your shower before staying in your room. We stood in the cottage area north. One thing they did do is discounted the room for one night, well that helped my husband company, but they should of gave us complementary breakfast for what we went through, do better Silverado Resort. read more

Hubby booked us a stay for my birthday weekend. The staff was friendly when we checked in and took our bags to our room. The rooms are not in the mansion (main house), they're off to the side and look more like apartments, which was unexpected. The room was spacious with lots of room and the Shower and restroom were a nice size. We also had a private patio but didn't get to use it because it was raining that weekend. There was a welcome bottle of red wine which was nice. There is a coffee shop on the grounds with a small market that sells bottles of wines and pre-made items. I think they could do well if they sold glasses of wine, because I would buy - I don't need a whole bottle. There was a fire pit outside which we enjoyed. There was also an outdoor pizza oven. Hubby and I had a dinner rezy that day we arrived so we said we'd try the pizza the next day. THE SPA: The next day we had a reservation at the spa for a couple's massage which is across the street but a bit far. They have a golf cart that can take you there or you can drive yourself in your personal vehicle. Their booking online was NOT clear in that a spa service (massages, facials, etc.) comes with an access pass to the spa too - so access to the hot tubs, pool, lounge-y room w/snacks. Soo because it wasn't clear on their website, there was an option to add-on the spa pass, so hubby bought the couples massage + 2 spa passes. Their website needs an update and shouldn't ask folks to add the spa passes if they've already selected a service, so technically we now had 4 passes to the spa. It was a nightmare trying to get that money back for the 2 spa passes purchased. The gal working the changing room was nice and provided me slippers and a robe and guided me where to change. However the experience was not the same for my hubby and was left to figure it out for himself while the guy just sat and pointed. They put you in a waiting room till you're called up but there was too many of us the # of chairs they had. Hubby enjoyed his massage but mines wasn't great. I told the lady where I wanted her to focus, but she didn't. The massage was physically painful. And then at the end when hubby paid, there's an automatic 25% gratuity for each masseuse. I was shocked. The cool cucumber towels in the restroom were refreshing. The shower was good w/full sized bottles. There was seating outside near the pool which looked nice but it was raining, and it wasn't covered so all the outdoor furniture and cushions were soaked. By now it's sprinkling and we decided to sit in the hot tub, yes, even though it was sprinkling. There was only 2 other women in it, and the pool was empty. We did the hot tub which was nice, then the pool, then back to the hot tub. There was no where inside where we could hang out together to get away from the rain. The only spot was that little waiting area where we were earlier to be called for the massage, and it's not even a hang-out area, it's a waiting area. The women's side of the spa did have an indoor area w/ a covered hot tub and a lounge-y area, but it's not like hubby could join me and I couldn't join him on his side. The point was to spend time together. I understand they can't control the weather but they can prepare for it and maybe have put umbrellas over the furniture or a tent. Overall, the spa experience was pricey when we couldn't enjoy all of the amenities and the massage wasn't great for me. After the spa, we decided to grab lunch at the pizza oven we saw the day before, but due to the rain, it wasn't operating. So no pizza for us :( The main house was nice but again, due to the rain all the outdoor furniture was soaked so we couldn't sit out there. Hubby also purchased breakfast credits for 2 days but honestly, these were not worth it. It's only worth it if someone gifts it to you. We thought the breakfast would be a buffet but it was a restaurant and the breakfast options were limited and not great, and therefore were forced to use the credits with them, and we had to ensure we used all of it otherwise we'd lose money if we under spent. Our server wasn't friendly and service wasn't good and his tip reflected that. The next morning we dined again b/c of the credits, and he ignored us. It was also so frustrating on our last morning because by the time hubby and I were done and got the bill, it was after 11AM. We checked out and left. A few days later hubby got a strange credit card notification that looked off and realized they charged us full price for the last breakfast and did NOT apply our credits we had purchased. Hubby called them multiple times to fix this and turns out b/c we finished breakfast after 11am, (maybe 11:13AM?) their system recognized us as "checked-out" already, and therefore were no longer considered guests according to their system. Thus, we were charged full price. It was also at this time that hubby saw they charged us for the 2 extra spa guest passes and disputed those. read more

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Beautiful grounds and comfortable accommodations. Scenery is fantastic. Kind and helpful staff. Husband golfed and had a blast. I went to the spa and had an amazing massage with Christine. We will be back! read more

What a fall from grace this place is. Thirty years ago this resort was pure class and elegance. Rooms are outdated, food overpriced and terrible. Also their "group" customer service line NEVER answers. I'm pretty sure it doesn't exist therefore you will never be able to modify your reservation. This place is a scam. So many other options!! read more

We just stayed here and it's fine. Yeah the floors are a little thin just make sure you get a second floor unit. The golf is amazing and they have good food. read more