Avoid this dealership.
In early September I purchased a vehicle from Silver Star Motors. The purchase and sales agreement clearly stated in the dealership owners hand writing a number of issues that were to be resolved upon the picking up of the car; 1. Properly functioning radio; 2. Replace all non-functioning lights. During the test drive, the radio was nonfunctional, upon delivery the Dealer informed me that the radio was the original radio and that he had to call a Mercedes dealership to give the VIN code and retrieve the factory code. After delivery, it was observed that the steering wheel controls did not work, the illumination on the radio display did not work, the radio would not go off with the ignition, you had to press the on/off button to turn it off; further more when the vehicle was parked the radio would turn itself on randomly draining the battery, leaving myself and my family stranded a couple times. I had the radio removed and unplugged upon which I noticed that the radio is not the original radio, it is a salvage unit and that the Dealer lied when he told me that he sourced the code from the Mercedes Dealership. I informed the dealer of my dissatisfaction on the radio, dealer stated he would replace the radio, after a week of not hearing from the Dealer, I contacted him again, same story, he is trying to source a new radio to install in the vehicle, told me he would call me in three days, after 4 days, I tried repeatedly to contact the dealer, he is not answering the phone. I have been trying to contact the dealer for four weeks now. I went to the dealership and no employees were present. Furthermore, after taking delivery of the vehicle, the non-functional fog lamp was found to not be replaced. Additionally upon taking delivery of the car, I noted that the engine oil dipstick was broken, the Dealer and I made a hand shake agreement that he would source a new dipstick for me, he has not. The Dealer does not stand by his word, he does not follow through with promises, and owner's business practice is unscrupulous. I had initially anticipated doing further business with this dealership, but have decided to purchase another vehicle elsewhere. read more
