I used to love this service, was a great idea and had great delivery people at first.
First let down was when they drastically shrunk the participating restaurants in my area.
I started using this service when they first started up. It was very convenient to order food for delivery when keeping kids at home. They used to always be on time.
Second let down was a missed delivery. We waited for about 1 3/4 hours then called. The owner was Very apologetic and promised it would not happen again. We used the service flawlessly after that for a few months.
We took a small break from the service recently. And placed an order Thursday night at 8:22 for a burger and two orders of wings from Prime 16. The order was due to be delivered by 9:17pm. At 9:30 after no call to say they would be late, I tried calling the office for an update. All I got was a recording saying the office closes at 10pm and to call back during normal hours. (mind you it was only 9:30pm) I tried a few more times with no luck. At that point I cooked out on the grill, cleaned up and ate my home made food. Around 10:15pm I shut all my outdoor lights and locked up. I went to watch TV in my living room that is located in the back of my house. @ 10:40 I noticed a strange guy looking in my back door. As I stood up and walked towards the door he started knocking. So he had walked past my front door, and let himself into my back yard and for who knows how long stared in until I noticed him. When I opened the door to see what the F he was doing in my back yard and looking into my house. He asked if I ordered food. I said yes but it was way to late!! I had already eaten. At that point I caught a smell of the alcohol on his breath. Standing about 6 feet away, it was like he bathed in it! He was stumbling over his words and looked wasted!!! On top of that, he had no good in his hands. When I sent him away I watched him get into his car that was loaded with friends. I noticed they were all eating the food I had ordered. At this point I tried calling the office again with no luck. The next day I called and spoke to a girl who said she was a manager. I explained the situation. Her first response was he wasn't drunk, just slow!?!?!? I explained he may be slow, but he also stunk of booze! Her next respite was " well it was a cash delivery, do you didn't pay him?" I said No, but that isn't the problem here. Problem is s Drunk driver & him coming to my house almost 2 hours late. On top of letting himself into my back yard in the dark. At that point she explained the owner is no longer personally involved in the business, he just oversees the books. She assured me I would get a call back from the other manager. And also stated how this isn't the first problem with this driver. I never got that return call. And an email also went unreturned.
For a business that I swore by at the beginning to go downhill so fast is sad. To not care about this situation nor take it seriously is unacceptable!!! I have told so many people about this service and a lot of them signed up and use it often. I will make sure to fill them all in about this situation. I hope silver spoons keeps track of how many of us stop using the service. I think it will be very noticeable.
CAN'T WAIT FOR UBER EATS TO START SERVICE IN OUR AREA. At least they care about who they hire. And customer service is great!!!!! read more