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Sukhmani Foods

3.1 (13 reviews)

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The roti with flour (or fungus).

I was a regular tiffin subscriber from them in stamford. A lot of times the lentin tasted sour as it was not fresh. The roti from them had fungus ( which they said is flour) once. I had to throw my items sometime because they went bad in 2-3 days after the delivery as they might have prepared them a lot earlier. So, be careful with ordering tiffin from them. Please see the message from the owner after reading my review. I can vouch that my review is 200 percent true. But it seems the owner is not at all willing to take any feedback and improve on the food/business. I actually gave a very good review to them after my 2nd order because i really loved the food. Probably they deliver good food only the first few times... So the owner didn't believe my review and I had to send the pic of my garbage as a proof. And look at this response in pic 5. Shameless guy

The $10 "Next Day Delivery" basically means "5 days later"
Bharat B.

Just had the worst experience one could ever have with a "customer-focused" company. I learnt about Sukhmani Foods last week from a friend and was super excited to try it out. So much so that me and my friend decided to place our first order and then start a subscription for each of us the following week. I placed an order on Thursday (Jan 31, 2019) last week and on the last page they had a calendar where I could select "Sunday" for the day of delivery. Also paid $10 for their so-called "Sukhmani's Discounted Next Day Fresh Delivery". This BTW by no means means that the food will be delivered the next day. Read below. Anyways, we were excited to receive the food on Sunday and did not cook anything for the week. Sunday morning I receive a very casual email from the company saying that your food will be shipped on Monday (no mention of the delivery day). It only gets worse from here. I called up on their number and no one answered the call which was the second Red Flag. Then we called from my friend's number and the call was answered in less than 30 seconds. There was a guy who took the order details from my friend and very easily goes on to say that your order will be delivered on Tuesday (Feb 5, 2019) coming week. At which point I took the phone and asked the gentleman what was the point of next day delivery and why was his calendar even giving us an option of Sunday when it wasn't possible. At this point he starts shouting at me and tells me its my mistake that I did not read all the policies on their website and its further my mistake that I did not read their FAQs. Why the HELL ON EARTH would I read their FAQs when I was able to place the order successfully? It did not end there. This guy continued yelling at me and speaking over me as if he was the customer and I was running the business. His only explanation was that my order wasn't local which is bizarre as their kitchen is in the same state. He went on to claim that he has thousands of satisfied customers while yelling at me at the same time. Still did not end there. I told him that he should learn about customer service from Amazon and he further shocked me by saying that he wouldn't care about customer experience until he gets as big as Amazon. At which point I realized that he was a lost case and there was no point arguing with him any further. Still does not end there. He told me everything including that he is 46 years old and that his father is sitting next to him watching him yell, but still didn't bother offering an apology, forget offering a refund on the shipping or any other gesture. When nothing else worked in his defense, he simply claimed that this is not even his business and that it is run by his wife, basically claiming that I was in a yelling match with the wrong person for the last 15 min. I feel sorry for the wife who must be putting her heart and soul in the business and her husband is on a mission to ruin her business, forget even getting close to something like Amazon. Not only are me and my friend NOT subscribing to Sukhmani Foods anymore, we are going to recommend others not to subscribe to this pathetic service. With many options out there, if you are still desperate to order from Sukhmani Foods, please order 5 days in advance and make alternate arrangements for yourself until then. I guess this is what happens when people with no business training end up running a business.

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8 years ago

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8 years ago

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