Had to have some warranty work done on my heating and air conditioning systems. This company not only showed up on time, worked 5 hours straight and walked me through every detail of what they were doing. They cleaned up so well you'd never know that they were there. Very professional, polite and made sure I was happier before they left! I will DEFINITELY be using them and recommending again. read more

I had work done with my AC and Furnace. I am extremely satisfied with its service. Friendly and responsive. The company went above and beyond to help solving my problems, sending a tech out on the same day twice after I called them 30 days beyond the installation for minor concerns. Thank you very much! read more

I wish I could give zero stars. Don't waste your time trying to contact them. They don't respond. They don't care. Hopefully they lose their license and can't keep jerking people around. It's so sad that so many business owners have lost pride in their work ethic. You should be proud to have a company and want to run it so people brag about you, not want you shut down. read more

Charlie is the best! When my A/C unit stopped working properly on Fathers Day my home warranty assigned Silver Lining Services as our contractor for the claim. When I was contacted to set up appointment I was told the earliest appointment was July 1st! I was trying to get a REAL person with home warranty to see if I could get reimbursed if I found someone that could come out sooner when I called the number listed on our claim and that phone number was Charlie's. I explained I had my infant granddaughter living with us and really needed it looked at ASAP. Charlie explained that they were very busy but he would come take a look at it after all his calls were completed. Long story short, our lines to the unit were frozen so they did some temporary fixes that caused another problem and Charlie came back that night and didn't leave until 10 even after the long day he had already! Charlie you are "A-1" in my eyes! Thanks for everything you did! It was much much appreciated! I recommend Sliver Lining hands down! read more

I used Silver Lining services and I am really in pain that I used them. My deductible was $700.00 and the AC went bad again after a month. I am sure that they charged the home warranty company thousands of dollars for a job they didn't do. Those people have NO sense of humanity at all, and their dispatchers are very rude. Imagine that the temperature is 108 in Bakersfield and your AC is not working, and those people don't care at all. When they said that they fixed the AC, I told them it doesn't seem to be working right, as airflow was light, they said it will be fine. Airflow kept decreasing until stopped, and they just ran away with the money. I am trying another company to fix my AC, and exploring legal options. I will never forgive them. read more

Horrible Horrible! The front office is horrible Jennifer is rude condescending and will tell you that you are a nag in her ear and it will be a blessing to her if she never hears from you again. The only reason why we used them is because our ac went out and First American Home Warranty gave us their number. The actual workers are very nice and very apologetic after they heard how Jennifer talked and treated us. The only problem is that after you tell the owner Charlie it will never go any further that is his step-daughter. I did call First American Home Warranty and asked them if they had seen all the negative reviews that Jennifer had received and they had not but they were going to look into the reviews and see about getting them off their list so another homeowner will not have to be so badly treated. If you have a choice of using another company through your home warranty company use another company even if you have to wait a couple more days the anxiety and mental and verbal abuse you have to go through with having to deal with Jennifer will be worth it! read more

They were sent out to fix our AC by our home warranty and after misdiagnosing the problem on a Friday during the summer we were told they would be out the next day. On Sunday the owner finally came out and did nothing to fix it. The first person came out again later the next week and still didn't fix it but ordered parts. We scheduled a new appointment for another Friday (at this point it had been two weeks in the high heat of summer with no AC) only to receive a call from someone who's first language must have been 'Bitch' because of how rude she was as she was trying to 'reschedule' an appointment we already made. It has been TWO WEEKS and the heat has been less of a problem than having to deal with some of the most incompetent and inconsiderate people the world has ever had the great misfortune to know. read more

Worst customer service and techs are not knowledgeable. They wanted to charge me 2900 in addition to the 2400 provided by the insurance company to put on a new unit, that I didnt even need. Austin sheathing and air came out the next day and fixed my problem for 350. read more

Home warranty sent out and they were not able to fix our AC unit. After we called another company personally, that company came and fixed within an hour. read more

Place is horrible and they need a corporate number or someone that can fix the issue of their customer service.. the receptionist is rude as hell .. they send useless people to check the a/c and don't do anything all they do is eye ball everything and use no equipment!! Wish I could give them 0 stars read more

We hired Silver Lining Services to come in and redo a job company x did. Charlie awesome he is honest and fair. The spent several days fixing the mess that was left for them. When our ac went out this summer, 2 years later, on a holiday weekend Charlie came out and didn't charge us for a holiday weekend fee! We will forever use Silver Lining Services. read more

I wish I could give -stars. Your receptionist is the face of the business. She was rude, she lied and she obviously doesn't care about customers. She lied about the technician's arrival time to the insurance and me. I had the text message she sent me and she continues to lie. Not professional at all. If you want good service, don't hire this company. read more

Charlie and one of his guys came out and had our a/c working in under 30 minutes after being without for three weeks in triple digit heat.What a professional he is .Thank-you so much also his Office girl was very pleasant to talk with .Thanks read more

Let me start off by saying I've never written a negative review, but I feel it is my duty to inform the public about this horrible company. Our air conditioning went out a week before we were due to have a baby. Our home was 90 degrees each day. We contacted our homeowner's insurance and they sent out Silver Lining Air Conditioning to have a look. After 30 minutes, the repairman said we needed a completely new ac unit and it couldn't be fixed. So, fast forward 2 or 3 days, I contacted our homeowner's insurance company to find out the status and Silver Lining had yet to send in all the necessary paperwork. So, I called Silver Lining and spoke to Jennifer, the office manager. From the beginning of the conversation she was rude and dismissive. I explained the urgency due to us having a baby soon and it being 90 degrees in our home. She became even more rude, telling me that she is doing me a favor by trying to rush the paperwork and that if I didn't like it, I could find another company. She then hung up on me. I immediately called our homeowner's insurance company back and said I did not want Silver Lining to do the work and that I'd rather wait another few days to have someone else come and start the process of writing a diagnosis all over again. Even though our situation was extremely urgent, we couldn't give our business to this company. It was THAT bad. Our homeowner's insurance company immediately sent out another company, Bravo Heating and Air Conditioning (same day!). The two repairmen (Cesar and Milton) from Bravo came and stayed for 2 hours, taking everything apart, testing, and evaluating. After 2 hours, they were able to fix our air conditioning unit and it is back to normal, actually works even better than before. So, Silver Lining is a scam of a company that doesn't take their time and is rude and beyond unprofessional to customers. They should be ashamed of themselves. read more

HORRIBLE! I wish I can give them a -1 star. DO NOT GO TO SILVER LINING SERVICE! I didn't have a choice of picking them. It's contracted through our warranty First American . They did my inspection on Wednesday, the tech tells me I should hear from the warranty next day. Next day, no call. When I called the tech had not sent the report, I call Friday, Saturday it take them till the following Tuesday to take my report in. And that's because I had to call everyday. When I call to schedule appointment they tell me that they're waiting for response from first American, and first American is saying they're waiting on silver linings, I takes them another week to make a my appointment, and when the appointment date come, the tech calls in sick on Friday and I have to wait till the next Monday. I had surgery that weekend, and had to be in bed all day. It's Bakersfield in the middle of summer, it's over 100+ degrees. This business is really bad at what they do, not one thing was pleasant about them. read more

If I could give 0 stars, I would. They were easy to talk to over the phone at first but when they over estimated a job by $800 and I called them out on it, they weren't so friendly. They came out 4 times over a month and a half period because obviously they dont know what they're doing. Once I got the estimate pared down by eliminating all the things that were not relevant to the job, they still wanted to charge for an un-needed part. They refused to do the work without payment up front and would not take half down so that once they did do the work and that part was indeed NOT needed, they would realize that even the half down would result in an over charge. Even the worker that came to do the installation said he has this problem at EVERY job he goes to. He has to do what the front office says and said it results in complaints and strife for him every time. His exact words were, "I hate this. It's ridiculous what I have to go through" as he spoke about communication between customer and office. I sent him away saying I felt sorry for him but there was no way I was paying up front for something I did not need and that HE had never heard of. I definitely do not recommend this business and if you have to go thru home insurance and they assign this company to your claim, hit the brakes HARD and request someone else. Trust me. Our insurance co, First Home Warranty, is going to cash out on the job and we will find our own company to come out and fix things right. read more

The only reason I gave this 1 star is because I can't give it 0 and write my review. I was assigned this contractor by my home warranty when my A/C went out 9 days ago. After claiming on Day 2 they'd be "by in a couple of hours" to re-address the issue, they have completely DODGED ALL MY CALLS. All 9 days have been over 100 degree weather and my A/C is still not fixed!!!!!!! I paid $80 on top of the $75 deductible only to have them dodge my calls and my Warranty provider's calls when I told them the issue still wasn't resolved. I am now canceling my home warranty since they won't let me change contractors. You know this business is bad when we have to cancel somebody else just because they do business with this company! read more

This is definitely a very awkward review because we didn't have a choice in this matter but to go with this company since we went through our hone warranty company which is basically trash , any who let's start our ac unit went out and we called our hone warranty of course they sent out their guys to check the unit after about a week they came out and checked the unit tried to get it going and stated they would be writing the report to send to the warranty company ,it would read as follows the compressor is out and needs to be replaced. A month later after we are already angry with our warranty company and haven't heard anything from this company we finally get a hold of the the worker and he stated he needs to come back over to check the unit because the first guy was new and can't make decisions which is confusing so why have him come out at all?? So we wait another week he comes out says the same thing as the new guy and says he will write another report two weeks later with no contact after many calls and calls and emails to our warranty company . Total of two months went by then another guy comes over to get the number on our broken unit by this time I'm so mad that we not only were put on the back burner because everytime we called the owner stated he had an emergency hummm last time I checked having a 4 month old and a one year old in the heat is a big emergency! So the employee comes over to get the numbers and before he leaves he tells us we're getting a new unit so the owner will call us with details but instead our home warranty called us with the details 2k out of our pockets and the warranty would cover the unit we agreed we didn't have 5k -7k laying around. Any ways the owner calls and tells me his workers will be over the following week on Friday to remove the old unit by this time I had met three of there main employees and Friday came no one showed I didn't bother to call I mean what for at this point ! Owner called and said Friday at 8 am his workers would be here to remove the old unit, it was Saturday 1130am and I hear noise on my roof surprised since it's Saturday I have no idea why any one would go up there with out first coming to my door and second identifying who they are. Nope not these men they didn't have any work clothes on,the work trunk or van that had came here before they were just up on my roof hammering away at my kids nap time in skinny jeans and button ups and skater hats. So I run out side and ask them who they are and tell them to get the hell off my roof because I had not talked to the contractor or signed any paper work and that the owner should have been here to have me sign paper work before they touched any thing , so they leave and they owner contacts the warranty company telling them we refused service this was after I left to very angry messages stating this is not how we do business! In the end the workers I met not the three with skinny jeans put up the new unit were polite and nothing has gone wrong with the new unit as a whole this small company needs to work on professionalism and the owner needs to hire more help! I would never recommend them to any of my close friends maybe some one I don't like much ! read more

I would give them no stars but Yelp doesn't work that way..... Let me start from the beginning, our AC went out in May and the Home warranty company had called out a different company at first which was a joke as well, after the other company told our home warranty company it was just dirty and needed to be cleaned we called out our own, which leads me to Charlie at silver lining services we had our own estimate stating that there was cracked coils so the home warranty called out silver lining services, he agreed with our own estimate and stated the claim. Had to order parts and the Non covered cost parts well here is where I would give silver lining services 0 stars, after install we found a few things that was not done Big Things not just little ones. We found there was no gas line hooked up to our furnace, our condensation line not hooked up so water had been dripping under our mobile home for months, our Line set laying on the ground get saturated with water dirt and other debri, the flew stack was never changed which we paid for all of these non covered cost!!!!! We called him and he always had an excuse as to why he couldn't come to fix them. We recently tried to turn our heater on and it wouldn't work due to the flee stack not changed out to seal properly, I just now have heat after 2 1/2 months of trying to get them to fix it...... I paid this guy over 800.00 for my non covered cost parts and he always had an excuse thank god it's fixed and now we have heat!!!!! Do not I repeat Do not ever use Silver Lining Service he is a thief and a cheat!!!!! Beware read more