Bob was very helpful and accurate! Great prices, came at the…read moretime he estimated and was very efficient and helpful. Great personality as well!!!

Car would not start or take a jump while in a shared building garage. While we thought it was the…read morealternator, Bob came and determined it was the battery, which was dated 2/16. He went and got a new battery for our auto and installed, also stating our alternator was fine with his portable unit. Bob could not have been nicer and was extremely helpful to us.

I had a major blow out on the highway and was in the process of calling AAA to come change the tire…read moreand a Family Towing Co. truck pulled up behind me. I explained I was reaching out to AAA but the driver Tony said he would change my tire for me and didn't ask for anything in exchange. Within 10 minutes I was back on the road! There are good humans out there! Tony rescued me and prevented me from most likely having to wait some time for the road service to come help. Thanks Tony!!

Do not use this company for roadside assistance, I just got notified my case has been transferred…read moreto another company after an hour of waiting for these people, now I have to wait another 90 mins. No call or anything from them.

Some auto repair shops are a hit and miss. Either the service is good but the custom service is…read moretrash. Or you get great custom service and yoy back in the shop a week later due to poor mechanical service. P&J provides a happy median! I called in advance to get a quote of service. The was about $70 cheaper than another nearby shop! The guy who serviced my vehicle was nice and knowledgeable. He also provided the service in under 30 mins! I definitely would be back ( not too soon, my car is good!)

Quick and efficient, the job (Oil Change) took less than 20 minutes. A complaint is the Charge. $60…read moreeven with your own oil and filter. Most expensive job I've had to pay in a while, my usual mechanic was busier with more advanced jobs, this is the price I had to pay for waiting long and letting my car giving me the warning.

I called Attica looking for honest advice about what to do with my car that my insurance company…read moredeclared a total loss. I wanted to see if the preferred auto body shop it had been sent to had provided a fair quote. The gentleman I spoke to from Attica walked me through all the possible options: accepting the determined valuation of my car, getting a check for what my insurance way willing to pay and paying the difference for Attica to repair it for less, or buying back the car from the insurance company and sending it to Attica. Although he stood to gain nothing, he suggested I take the total loss. He was really patient with me, and I am so thankful for his time. If I were to need repairs for my next vehicle, Attica would be my first choice hands down.

A tree branch fell on my car during a storm in July 2023, I brought the car to Attica, per State…read moreFarm. 4 weeks later I got my car back in worse shape. There was white over spray paint all over the interior, my leather seats, my dashboard, inside the vents and speakers, and the floorboards. The dents were still there, the interior lining of the roof had greasy finger prints and smudges all over it. IT is quite Disgusting. I cannot understand why they would give the car back to me in this condition. The hood is misaligned, as well as the side panels. My 2020 in mint condition was given back to me f-ed up.

Worst customer service I've ever experienced. I arrived two hours before closing to retrieve my…read morebelongings from my car after it was totaled, Instead of being guided or helped, I was met with unnecessary attitude and impatience. I simply didn't know where to go or what the process was, and no one made an effort to explain it to me nor lead me in the right direction . Basic courtesy and understanding were completely lacking, which only made an already difficult past couple of days worse.

Worst experience everytime I called and asked about my car they guy that would answer always had an…read moreattitude, then when I'm finally able to get into my car my money and items are stolen

For anyone that ever needed a fair look at their car. No BS…read more After getting put through the ringer at Lincolnwood Toyota being sold this and that and being lied to for 4 hours while they "fixed" my car, I needed to weigh my options. Was told by Jersey that the labor the dealer was going to charge me $150+ for would be "minimal" and would cost $15 tops. Turned out the part that I "needed" was 75% LESS from Jersey. They ordered it that day and upon looking at the issue told me it was a quick fix. So quick, in fact, that not only did I not actually need the part (which I was 100% committed to buying from them) they weren't even going to charge me for the labor. A couple clips and tests later I got a call, grabbed my keys, and I just... left. Took my $550 dealership fiasco and completely erased it - didn't even make me pay restocking fees, shipping: NOTHING. 2020 left me thinking there weren't any honest, hardworking people around anymore, but if you go to Jersey Auto you'll find that there are a few left.

Jersey Automotive provides great work and a sense that you are in good hands. They are fair and…read moretreat you right. Tom is amazing, from preparing the estimate, to negotiating with our insurance company, to providing accurate information in a timely manner. It's a dream of an auto body/service shop, not the shop or your nightmares. Highest recommendation.

Victor the mechanic at the service department is excellent!! He does Quality work and very precise!read more

I called McGrath Lexus of Chicago today, October 7, 2026, and initially spoke with a salesperson…read morenamed Juan. Juan took down my information and advised that a manager named Heather would contact me. Heather called me shortly afterward. During our conversation, I explained that I was interested in purchasing a particular Lexus and asked whether I could be placed on a buyer or contact list in the event the vehicle is discounted later in the year. My understanding is that dealerships sometimes offer additional incentives or discounts toward the end of the year as inventory and model years change. I made it clear that I was not in a rush to purchase and that I was flexible regarding the vehicle's color. Heather responded by discussing tariffs and explaining that prices were not necessarily expected to decrease. I understood her position, although I responded that manufacturers affected by tariffs may receive certain refunds or adjustments and that, in my opinion, a price difference of approximately $15,000 was difficult to justify. Regardless, my intention was simply to obtain the best possible deal, and I was perfectly willing to wait. Had the conversation ended there, I would have had no issue whatsoever. Unfortunately, Heather's tone and conduct then became unnecessarily dismissive and disrespectful. She told me that perhaps I should consider buying an electric bicycle instead. I found that comment extremely inappropriate, particularly coming from someone in a management position. I have already filed a formal complaint with Lexus Corporate under case number **261007000954**. Had this been an isolated rude comment from a salesperson, I may have simply disregarded it. However, I believe a sales manager should be held to a significantly higher standard when interacting with customers. A manager represents not only the dealership but also the Lexus brand, and I did not expect to be spoken to in a belittling or condescending manner simply because I was attempting to negotiate the purchase price of a vehicle. I introduced myself to Heather as Ali Shah, although my full name is Afaq Ali Shah. Given the nature and tone of the interaction, I was left concerned about whether my background or name played any role in the way I was treated. I cannot know Heather's motivation, but the interaction was troubling enough that I believe dealership leadership and Lexus Corporate should review it carefully. This is a roughly $65,000 new vehicle, and I am also a returning customer. I live in Plainfield, Illinois, and there are numerous Lexus dealerships much closer to me. Nevertheless, my family's previous experience with McGrath Lexus in 2017 was so positive that I specifically wanted to return to the same dealership for this purchase. That history makes today's experience particularly disappointing. Customers should be able to ask about pricing, discounts, or future incentives without being mocked or told that they should purchase an electric bicycle instead. I am requesting that dealership ownership and senior management review this interaction, address the conduct internally, and provide me with a response regarding how this matter will be handled. I also believe Lexus should be aware of how customers are being treated by individuals placed in management positions at an authorized Lexus dealership.

I got my sedan plus warranty from Berman at Chicago. Therefore, you'd imagine me to get service…read moredone at their service center. However, in the past several visits, my expectation went down from 5 to 4. Kelly and Ramon were nice. However, there is a huge problem. I was in need for exchanging the rod and fuel damper, which can be a common issue for the 3.7 Litre model. Yet, parts came in at different time. They performed the service one at a time, and told me the service was done. Called me in, and I drove 1-2 hours there and found out the service wasn't done in full. Ramon was nice to get me loaner even he told me the number of loaner is limited. I appreciate for that. Speaking of the car wash. I suspect that it was done by machine, and left swirl marks over my engine top panel. Do yourself a favor not to get detailing there. Other than that, I would still go there for the service unless the service quality drop again.

Their certified vehicles cannot be trusted. They sold me one at market price that I found waa…read moredamaged. They have never taken responsibility. Buyer beware! I warn you: Do not spend your money with them. GO ELSEWHERE!!!